Jury still out. problem with the industry is the turn overs. You cannot depend on one caregiver to be the one for more than a week. Then the errors on the company side are them sending people that are not qualified for the job and do not even meet the expectations of the contract you signed for. Those are managerial issues, not the faults of the caregivers. Problem is, the turn overs, companies do not see these caregivers for long. This is not a career but an entry level job for most of them. This is an industry problem though. And if you are paying for a service rather than hiring your own, you are paying for their payroll, staffing, bonding and insurance. read more

Hey HHC Team, [[HIGHLIGHT]]I just wanted to thank uchenna for going above and beyond to assist with my wheelchair transfers couple of days this week.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Her willingness shows that she is a proactive team player.[[ENDHIGHLIGHT]] Finally, [[HIGHLIGHT]]I personally appreciate her magnanimity for taking the bull by the horns in helping out.[[ENDHIGHLIGHT]] I don't usually say things like these in my hay days but I have to say it this time around because it warrants it. Thanks Sly HHC client read more

Hillendale has been wonderful in caring for our mother. She required 6 hours of daily care and the caregivers, Monce and Melissa, were extremely good. They are diligent, thoughtful, compassionate and very dependable! We highly recommend Hillendale for providing important caregiver services to your loved one. Ron and Sue D. read more

[[HIGHLIGHT]]The Hillendale team was a wonderful support during a very challenging time for our family.[[ENDHIGHLIGHT]] The caregivers were skillful, helpful and kind. Special thanks to Sophia A., Marci L., Alberto de LS, Aron C., and Elizabeth D. read more

I needed a caregiver to help me for 3 weeks while I recovered from a medical procedure. With only a few days notice, Kim Scott found someone who could come in 3 times a day, feed me and my dog, walk & care for my dog, do light housekeeping & laundry, assist me with infusions I usually handle alone, help me remember the movement restrictions/do the proscribed movements, mail items and get my mail, organize items I needed to have ready access to AND [[HIGHLIGHT]]she was delightful and brought sunshine with her.[[ENDHIGHLIGHT]] read more

Exceptional Care When It Mattered Most Hillendale provided outstanding 24/7 care for my cousin, who lived alone in Berkeley. As someone managing his care from 1,800 miles away, I cannot overstate how exceptional their service was in every respect. Hillendale was able to staff qualified caregivers on just one day's notice of hospital discharge. [[HIGHLIGHT]]Throughout his care, I received detailed shift reports documenting medications administered, meals consumed, specific care provided, and household tasks completed.[[ENDHIGHLIGHT]] This comprehensive communication gave me peace of mind during an difficult time. [[HIGHLIGHT]]Keri, the care manager, was in daily contact with me and always accessible when questions arose.[[ENDHIGHLIGHT]] The individual caregivers went above and beyond, proactively recommending adjustments to keep my cousin safer and more comfortable. The Hillendale team worked seamlessly with the hospice staff, demonstrating both expertise and compassion in providing the specialized care required. [[HIGHLIGHT]]In my cousin's final hours, Keri was at his bedside and facilitated a phone connection so I could say my goodbye.[[ENDHIGHLIGHT]] I'm grateful for her thoughtfulness in making that final conversation possible. Thank you, Keri, and thank you, Hillendale, for making an impossibly difficult situation manageable through your professionalism, compassion, and thoughtful care. read more

[[HIGHLIGHT]]We love our team! They are attentive, well organized, communicative, and ready to support.[[ENDHIGHLIGHT]] My husband had heart surgery, we live in a 3 story home, and the scheduling got extremely chaotic with things that came up. [[HIGHLIGHT]]Everyone has been proactive, concerned, and ready to contribute however needed.[[ENDHIGHLIGHT]] Thank you so much for your services! read more

[[HIGHLIGHT]]Laura, Keri, Diane and of course Susan have been absolutely wonderful to work worth.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The support has been awesome![[ENDHIGHLIGHT]] Feel free to reach out and I will share my experience with my mom and getting her care (she has dementia). Hillendale has been pretty outstanding. read more

I have worked with Hillendale for many years now. Referring clients to them from the acute and SNF inpatient hospitals. They have always accommodated our patients needs either 4 or 24 hours of care. We always follow up on the care our patients receive from the agencies we refer and Hillendale is consistently one of our top providers. I am happy they picked up @Greg P. he is well known and respected in the community. We will continue to refer patients to them because we know they will be in great hands. read more

[[HIGHLIGHT]]I needed immediate help & received it the next day![[ENDHIGHLIGHT]] We were happy with our caregiver & would highly recommend Hillendale. ​ read more

[[HIGHLIGHT]]Working as a caregiver here has been a great experience.[[ENDHIGHLIGHT]] The agency provides clear communication, fair scheduling, and truly prioritizes client well-being. [[HIGHLIGHT]]I'm proud to be part of a team that makes a real difference every day.[[ENDHIGHLIGHT]] read more

i was very pleased when i first started. after that not so. i was quoted an initial feea and required amt of time required and then both were changed to more money and more time! also, caregivers showed up at least 3 times when not scheduled, one at 9 pm when i was sound asleep. quite alarming! [[HIGHLIGHT]]multiple phone calls were involved to get things straightened out.[[ENDHIGHLIGHT]] overall, i was not terribly satisfied considering the amount of money i was charged. read more

This is a long overdue review. In search of in home care for one of my parents, I attempted to work with several in home care agencies and one assisted care facilities over the last year To my horror, most caregivers could not follow through on care basics, one went so as to not serve my parent meals or liquids for an entire day. This said, I obviously had no hope in finding anyone through an agency so attempted to hire an "independent contractor" who offered to work for $60/hour. (!) Then came Hillendale, a John Muir Hospital recommendation. Tova, the case manager I worked with, went straight to work. She assessed my parent's needs in person, talked me through a detailed care plan and created a schedule of care immediately. Tova was available 24/7 for that first week and I can't tell you how incredibly grateful I am for her availability and professionalism. (Most agencies I worked with had no one to speak to on the weekends much less after 5 pm) Tova worked diligently to find the absolute best fit for my parent's care. Patient, professional and hardworking are how I would describe Tova and the caregivers assigned to us. In my experience, Hillendale should have been the first call i made. Thank you, Tova! read more

I have worked with quite a few caregiver agencies over a number of years. Hillendale is the best. We have a team of 4 working 12 hour shifts. They work very well together and provide excellent care for my dad. [[HIGHLIGHT]]They never leave us hanging if a caregiver is sick or on vacation and they always find an appropriate replacement who can fill in.[[ENDHIGHLIGHT]] My dad's case is quite complicated and they train the replacement and I meet her and help also to make sure she is a good fit. Everyone on their team works well together, helps each other, and is consistent with my dad's care. [[HIGHLIGHT]]They are kind to my dad and he likes all of them as do I.[[ENDHIGHLIGHT]] They are very professional, friendly and knowledgeable. read more

Hillendale Homecare Attn: Francesca Vogel Hi Francesca, Just wanted to give your team of CNA's a big shout out for all their excellent loving care for Emily Schrewelius. They go above and beyond the call of duty everyday, it is always a pleasure dealing with them. Also a special thanks to Charlene for figuring out that the bed remote control was the problem with the bed, she is a great asset to your wonderful company. Thank you and your company for all you do. Sincerely, Neighbor John. read more

I cannot recommend Hillendale enough!!! Incredibly professional, caring and reliable company that took wonderful care of my mom over the past month 24/7. They were also wonderful for filling in when emergencies popped up and were able to get us caregivers last- minute on 3 separate occasions. [[HIGHLIGHT]]Jess is amazing and her unwavering support, including after hours and on weekends , was beyond appreciated during this incredibly stressful time in our lives[[ENDHIGHLIGHT]]. If my parents ever need a caregiver again, this is the only company I would ever use. Thank you to all your caregivers, support staff and management. read more

[[HIGHLIGHT]]I have a complicated care situation with my parents and they have been wonderful.[[ENDHIGHLIGHT]] Even when one of the caretakers (as we have had many due to their circumstances) was not acceptable, they were on it immediately and rectified the situation. I highly recommend this agency. read more

My mother recently had a terrible hospitalization and recovery and needed assistance upon returning home. Hillendale staff especially Jessica were amazingly helpful and thorough in their care of my mother. Every caregiver who assisted my mother was friendly , professional and accommodating. most of all my mother felt com with each of them snd has been recovering effectively. I highly recommend working with this team , I put the most precious person in their care and they treated her like a family member. outstanding! read more

Hillendale has always provided good competent carers and have been flexible with their hours. When we began using their services, we did not need a care person for more than an hour several days a week. As time has passed we have been able to add additional hours as needed. They provide competent, compassionate care persons. Every person we have dealt with has been professional, courteous and efficient. They've worked hard to develop good working relationships with us in all matters. We have been very satisfied with the services they provide. read more

We had a bad experience with the first company we hired and then thankfully found Hillendale! [[HIGHLIGHT]]We've had the best experience for my father who needs home care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jessica has been so kind and communicative making sure the caregiver assigned to my dad is the best fit.[[ENDHIGHLIGHT]] Britney has been his caregiver for a while now and is absolutely amazing giving all of us peace of mind my dad is being well cared for when she's there. [[HIGHLIGHT]]He loves her too![[ENDHIGHLIGHT]] read more

We were very happy with the care my father received from Hillendale. We had him signed up for a shower shift three times a week and the caregivers were competent and friendly while keeping us informed about needed supplies as they got low. We would recommend Hillendale as a solid company to contract care with. read more

Hillendale took over $1800 directly out of my bank account but didn't provide the service! They sent completely incompetent women and then they quit, keeping my money! I sent each unacceptable caregiver home but was billed twelve hours for each! Hillendale refuses to refund my money!! read more

Highly recommended if you are seeking at home care for a loved one. They are very accommodating, even on short notice. The caregivers were all kind and attentive to my dad. I felt that he was in good hands. read more

They over promised & under delivered. The videos on the website are enticing, but the promises were not kept. The main caregiver assigned to take care of my mom was substandard. On a scale of 1-10 she gets a 3 (and I'm being generous). She did the bare minimum. There seems to be a system problem. Voice & email messages go unchecked and unreturned They tell you these problems are due to being understaffed. One of the promises made was they would be able to cover shifts with a call-out. They failed miserably on this. Overall this service is not a good value for the rates being charged. read more

Best care anywhere. They were very professional and I have never met a more caring group of people. They communicated with me after each visit and gave me a chance to rest while feeling my sister had people by her side. I would give them 10 stars if I could. Victoria and Karol spent the most time with my sister but all the staff were the same wonderful people. I recommend them highly. Thank you for being there. read more

Top of the line home care provider located in the heart of East Bay! This is an agency I will highly recommend to family, friends and people on the street. The staff are easy to reach, very knowledgable and understand the care needs of our elderly and family. Nonetheless, they value their customers which is hard to find now a days. Thank you Hillendale! read more

Francesca and her team are accommodating, empathetic, and kind. This is home care with a conscience. The care is truly tailored to the individual's needs and communication is strong. I'm grateful for the help and guidance they provided during a challenging time. read more

Hillendale has potential but lacks organization and consistency. Your experience for your loved one can vary from one caretaker to the next, as each visit will be a new person. They have internal "notes/folder" for your loved one, but you'll find yourself explaining each and every time what's needed. Sometimes you call and get an answer, other times you're led to a voicemail or "we'll follow up with you." There have been some recent policy changes with rate increases $$ and hours minimum, which has deterred us from using their services. The potential is there, but a lot more needs to be refined before they can earn our business back. read more

Hillendale has been amazing for our family. The staff is attentive, thorough, and most of all genuinely kind. Needing home care is never something that a family is ready for. The team walks clients and their families through the process from start to finish being informative, respectful and most of all available when you need them. I would recommend Hillendale for anyone needing home care for a loved one. Excellent service! read more

Hillendale's care for my grandfather has been 10/10. My family was in need of care right away and Hillendale was able to provide that. The caregivers were well seasoned and compassionate at the same time. Working with Tova helped make our care needs be heard. read more

Tricia and Mary were amazing as we needed a caretaker on short notice. Really wonderful and kind people. I highly recommend.

Hillendale has been great. Very attentive before caregiver started. Husband really likes the caregiver Hillendale assigned to him. So far, so good. read more

I found Hillendale when I was searching for a CNA program, (which by the way is an excellent one, with great knowledgeable instructors), right away, they welcomed me into their team as a caregiver and I couldn't have made a better choice, I am very pleased with this company, the staff is amazing and alway ready to assist with whatever the situation you might have. In my experience they always go above and beyond to assist you as a caregiver. All my clients have always expressed positive feedback for Hillendale, everyone at the office is within a phone call away and ready to help. Couldn't ask for a better company to work for. read more

First off I'd like to say how much Ann (RN Instructor) has been a blessing in my life. She's the reason for this 3 year update! I am originally from the Los Angeles area, my purpose for moving temporarily was to find a good credible program (Hillendale Home Care) to take while in the Bay Area and return to LA with a new career. Fast forward to today I work for a big hospital in LA/ Hollywood area and get paid a lot more than what I started with. I began my CNA career at a long term/ Rehabilitation Center in Pasadena. This program by far was one of the best in the Bay Area! I was very worried about the skills side of the test but under Ann's wing I passed the first time taking the exam. Thank you Hillendale and specially Ann for helping me reach my potential! read more

I graduated from their CNA course, passed my state exam, and then worked for Hillendale as a caregiver. I couldn't have asked for a better start in healthcare. The staff is so knowledgeable and supportive of their employees and they have a huge heart for all their clients. The nurses in the office are wonderful examples of the kind of nurse I hope to be someday. Because of Hillendale, I am more confident and prepared than ever. read more

The Hillendale company was tasked with last minute staffing for care for my wife on a Sunday afternoon. She was moved to our home for hospice care rather quickly. They were up for the task, from speaking with the owner, who organized a meeting and explanation of care in our home to the wonderful and caring staff who cared for my wife until her passing. I cannot say enough about how compassionate and caring everyone was. In troubling times regarding the losing of a loved one, you want a group of people who care. Everyone was a 10 in my book. Thank you for what you do, my wife was comforted and cared for as if she was your own family. read more

When I had major surgery, Tricia and Victoria and the entire team sprung into action and went above and beyond to make sure I had the care I needed. It was a grueling recovery on every level and yet was so much more bearable with their care. I highly recommend them! read more

The 7 week CNA program was fast-paced but engaging. I learned a lot from the two wonderful instructors, Ann and Kay, who consistently kept me on my toes with material while genuinely caring about their students' progress. Despite the circumstances of COVID, the program did a great job of giving us what we need to know to excel as a nursing assistant while giving us a chance to apply our skills as practically as possible. I highly recommend this program for anyone interested in testing the waters of the nursing profession. read more

I highly recommend Hillendale Home Care services! We moved my 89 year old father from assisted living in Oregon to a local senior center. He was in good physical health but had dementia. In Oregon, he was still able to attend dances at the senior center twice a week with limited help from senior transportation. His condition upon moving prevented him from his favorite activity of dancing due to the limited time constraints of the family. We could transport and supervise him only about once a week. My single father loves to dance--and loves the ladies! My sister learned of the excellent services that Hillendale could provide for my father. They took him to the dances twice a week, stayed with him, danced right along with him, and even took him to lunch afterwards! Over the past two years, they provided him with very caring and skilled aides that brought him much happiness and pleasure, at a very reasonable cost. This has been such a comfort to my entire family and has provided my dad with a wonderful quality of life. read more

Hillendale was recommended to me by a trusted health care advisor when my Mother was about to be released from a skilled nursing facility in Walnut Creek. My Mother had suffered a shattered elbow and fractured pelvis and I needed help so I called Hillendale to arrange for some in home care. At the time I met with Bridget Waller I realized I need 24/7 care for my Mother which I could not provide in her home. Bridget very kindly used her professional expertise to help me negotiate issues at the skilled nursing care facility where my Mother was placed even though she knew that I would not be using her services at that time. She was professional and compassionate. I would not hesitate to call Hillendale should I need in home care in future and I would not hesitate to recommend her to anyone seeking the services provided by Bridget and Hillendale. I am thankful for her kindness and help during a difficult and stressful time. read more