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    High Altitude

    5.0 (1 review)
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    2 years ago

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    All American Gymnastics

    All American Gymnastics

    2.5(14 reviews)
    9.6 mi

    Don't take your kids here for gymnastics. It's not worth the hassle of dealing with their staff. So…read morerude. They don't respond to emails and will take your money for all they can. They don't care about your children, they care more about the money. Promise. It's sad. Some coaches here are really good, but dealing with the business side of it is definitely not worth it. I am a dance teacher and have worked with many studios and schools and I understand both sides of the student/business relationship. Trust me when I say, this is all business. They truly don't care. There are many other places to go. I suggest doing your research. Hope this helps someone so they don't have to deal with the same headaches and hassle that I had to go through.

    I cannot recommend All-american Gymnastics. We started about a year ago after doing research on…read moremultiple gyms in a 15 mile radius. We went with all American due to its past reputation with a past Olympian. I wanted my daughter to go to a great gymnastics situation where she was taught proper technique and wasn't as likely to be injured. I gave them some extra stars for having a wide variety of equipment and fun recreation classes for the younger ones. However, it became apparent the staff was miserable there. I emailed 4 different staff (didn't know me) for private lessons and not one returned. This, despite the facility claiming you can pay for extra private lessons on the side. They make you set it up directly with the coaches. Apparently staff are not compensated well enough. Final straw was staff charging me extra 2 months my daughter didn't attend. I attempted to kindly work with them to no avail. Her last physical visit we notified the front office that we would be taking a break and not to charge us. That request was ignored and what commenced was condescending very rude staff behavior. I will pay the two months they are charging me for the time my daughter didn't go, but we will never return. Side note: this month I learned almost all of their team competitive coaches left and many of their students ...to go to another facility in Springville.

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    Exceleration Tumbling and Cheer

    Exceleration Tumbling and Cheer

    1.0(1 review)
    3.7 mi

    My daughter had a good experience as far as the actual class went but when came to a…read moremiscommunication with billing, I was very unimpressed. I received an email that stated "2018 summer schedule". It was my understanding that after the Spring performance, I would have to re-enroll my daughter for the Summer session. I realized 2 months after Summer session had started that I was being charged the monthly rate although my daughter had not been attending class for over 10 weeks (20 classes). I called to see how to get refunded, spoke with owner, who was very unprofessional in her tone with me. She stated that it's clearly said in the waiver that auto-pay would always continue and that I had received an email stating that (again, I thought summer session was a completely different session, they even changed the days and class times). Again, even though the email was sent, I didn't read that section of the email. A total miscommunication. I felt like my daughter was just a "paycheck" to them. None of the coaches ever thought to call and check on her status when we hadn't attended 20 classes in a row. I was told that they couldn't keep up with calling hundreds of students if they didn't show up to classes because often parent's pay throughout the summer to "hold their kids spot". (Although I called a week before classes started last fall and got her straight into a class). But the owner was very rude, defensive and unprofessional on the phone with me. She stated she would not be refunding me my money. Again, I understand that I "signed" a waiver. But from a business/customer service aspect, I had a horrible experience. The whole point to my review is, my daughter did improve with her tumbling, but ultimately, they didn't care to check on her status all throughout the summer when she wasn't at class - but continued to charge me $80 a month. I feel as though, the "coaches" need to create a level of "care" for their students. If you played a sport, and you didn't show up to 20 practices in a row, your coach would check on you. I will not be recommending anyone to them. Point being, you cannot talk to your customers like I was spoken to.

    From the owner: Exceleration Tumbling and Cheer offers Tumbling, All Star Cheer, and Pre-School Gym classes. We are…read morededicated to building skills in a fun, positive environment through small class sizes, team building, and dedicated coaching. Our All Star competitive cheerleading squads have received several local and national awards, including a 1st place title at USA Nationals. Our facility features a full competition-sized floor, tumbl track, and tot area. Our central location in south Orem is convenient for students from Provo, Orem, Lindon, and surrounding Utah County areas. Call today for a free trial class!

    High Altitude - gymnastics - Updated May 2026

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