I was having a hard time finding anyone to work on my older Strong spa. My home warranty company…read morecouldn't find anybody either. Finally I was referred to Warren and everything changed. He communicated clearly by text, put me on his busy schedule, showed up and fixed the problems I knew about and sone that I didn't know about. i am new to the spa and he gave me a lot of helpful information and good advice. And the price was more than fair. Just excellent professional service.

Warren is a great guy, but just as important, he really knows his stuff. He explained more about…read moremy hot tub than anyone else including the seller. I wouldn't call anybody but him if you live in the area.

My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

Yavapai Pools helped us get our swimming pool back in order! Robert the owner is very kind and…read moreprofessional and a prompt communicator. His team is awesome as well! We had been using another pool company (the main one in Sedona) and were not happy with their service it was horrible. Pool was never fully clean after they serviced it so we fired them. We had a bit of a swamp situation but Robert and his team helped clean it up really nicely. Highly recommend Yavapai pools. Awesome good people and great customer service! 5 stars all around!

From the owner: Having a swimming pool in your backyard can offer a summertime of fun, but it doesn't come without…read moremaintenance or repairs. That's where Yavapai Pools & Spas comes in. We provide trusted pool maintenance and spa repair services in the Prescott Valley, AZ area. Whether you're having issues with your hot tub heater or just need help keeping your pool clean, you can count on us to be there. We'll make sure your pool or spa is safe and ready to use all summer long.

Pool service always seems to be a contentious service. So I try not to be too demanding. The thing…read moreI do not like are "rubber stamp" service invoices. Clear vision comes out when scheduled and seemed knowledgeable. My big gripe is the weekly service report. The repot itself is very nice & professional looking. It includes current picture of the pool / spa from after it being serviced, along with a section that lists the water Ph, Chlorine PPM, date & time. It has a check box section for what the tech did that day, Chemistry Checked, Brushed tile/walls/benches/bajas Vacuumed Skimmed Emptied baskets Gate closed The problems I have with this is the boxes are always checked. I have a report that shows all boxes checked and the picture of the pool from the day of service shows the pool has a layer of unbroken ICE on the top. How could you brush, skim, vacuum a pool that is frozen? I m not sure either. We will probably try another company out, I have trust issues when I find things were not done that they told me they did. I also notice that the sometimes they dont check the "emptied baskets" I might not be a pool service tech, but shouldn't the baskets (plural) be emptied every week? Edit. I did go back and look at every service report since December and they have gotten slightly better at not just checking all the boxes, still every other visit on emptying the baskets.

The best pool service company I have used by far. Alex is very responsive and repairs are made…read moreswiftly. Our friendly maintenance technician Calvin is always happy to answer questions and does a great job keeping the pool and spa clean and running.