Bought a spa here...delivered and setup and tutelage...all super good quality…read more Then....moved...they moved it for me and set it up at the new house with the most treacherous driveway...all with no problem TOTAL QUALITY organization.

I want to take a moment to thank Jeff at Summit who helped me out with a stubborn leak issue at the…read moremain pump on my 25 year old Sundance spa. This spa is still alive thanks to him showing this DIY'er how to use a specialized wrench on the leaky joint without breaking it. Yes, he actually taught me what to do- and we even practiced on some scrap pipe at the store. He didn't just send a tech to re-plumb the tub or try to sell me a brand new one (which he has a lot to choose from!). I appreciate this local business and know that Jeff has built his clientele on years of honesty and trust.

My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

First of all, this is a really l a t e review!…read more Our rep, Chris was great to work with. What really impressed me is their customer service. We got delivery of our salt water spa (totally spaced on the name but it's fabulous) in November 2021. This last November 2022 there was an issue with the piece you adjust for the waterfall (which for us was a set it and forget it type thing, so the fact the piece malfunctioned was puzzling.) I took it in and explained what was going on with it, and dealt with Steve. He knew exactly what I was talking about and said they'd take care of replacing the part. Their repair 'team' was out within the time frame promised and all went well. Super impressed by the customer service and follow up. We love our saltwater spa and patronizing local businesses; thanks again Arizona Hot Tubs!

Gross Negligence Sent Me to the ER--Waiver Excuses Even Death…read more I ended up in the ER after using a dangerously overheated hot tub during a demo at Arizona Hot Tub Company--and the business has taken no responsibility whatsoever. After I walked out of the testing room and complained about how hot it was and it "destroyed me"...their employee ran up to us with 2 bottles of water, admitted he turned the tub up for his own personal use saying, "My bad!". The hot tub was 109°, which is far above the safe limit of 104°F (especially for seniors), and they never warned us. Before trying the tubs, my husband asked what we were signing with the waiver, and the salesman said it was "just in case you slip and fall and break a leg." We trusted that explanation and signed. Only afterward did we learn that the waiver actually excuses them from responsibility--even in the case of DEATH. That is shocking. After stepping into the 109° tub, I immediately felt dizzy, nauseated, and fatigued. I vomited in their parking lot. Walgreens took my blood pressure and it had skyrocketed to 187/53, and they told me to immediately go to the ER. I was monitored, given an EKG, and thankfully stabilized--but it was a serious medical event caused by their gross negligence. I gave the company a chance to make things right. Covering my ER bill or even offering a meaningful discount on a hot tub would have been a thoughtful, Christian response (as the owner brought up their faith and community work more than once). They didn't even offer a discount. Not a dollar. Please be cautious. A business that protects itself with waivers--even in cases of life-threatening negligence--is not one I would trust again. There are plenty of reputable hot tub dealers in Phoenix who will value your health, your time, and your trust.

There's a lot of places that'll just sell you a Jacuzzi. The differences is after the sale will…read morethey make sure that you're happy, will they take care of you. Will they ensure that you have a great experience with your spa. These guys have been absolutely fantastic, even after some changes that were our responsibility. They went out of their way to make sure we were happy, and really content with our purchase.

We bought a nice Bull Frog spa. Cameron was a pleasure to do business with. He came to our house…read morejust to make sure it would fit through our tiny gate. And was always available on the phone to answer questions. The guys who delivered it were exceptional. After a lengthy time of putting it together and filling it up, it got dark and they stayed and made sure we knew how to work and maintain it. We love it and especially like the several jets packs. We have been using it during the winter too.

Biddles provided service today for my Sundance hot tub purchased from them over 12 years ago. It is…read morestill going strong and the work provided by Mario today was excellent. It is wonderful when the technician is on time and the work is done right with a smile. I am grateful that Biddles is here in my area and will always go with them for service. Thanks Mario. Jill M. Sedona, AZ

Biddles are CROOKS. They've been in business ripping off…read morecustomers and getting away with it because they're the only spa company in Sedona. In November 2020 they took $7000 advance for a new hot tub which they promised to deliver in April. On the morning of the due date of arrival, they called and said they could only give me a floor model, which they claimed was brand new but it was easy to see from the scuffs and scratches that this was likely a model they'd removed from somewhere, it sure didn't look new when you looked carefully. After having jerked me around these band of crooks told me to F..Off after I said that I wanted a full refund as they hadn't honored our agreement. So they gave me a refund $6500. If you want to be ripped off, you know where to go.

Came up to visit the Rim. Came across a lil cozy nursery. The smart cool and funny,front desk…read morehelp was amazing. Knowledgeable to the fullest!!! Definitely recommend making a drive here. I ended up picking and taking home succulents and jade!! I will be coming back up here for sure!!!

We love this nursery and have gotten quite a few trees/plants from here, even though we live in the…read morePhoenix valley. The prices are good for the things we buy. I've given up on my husband NOT buying anything when we go, because we can't just look. He must buy. They have a lot of wonderful trees and Rob or Michael or one of the other people are willing to tell us the truth as to whether it will do good where we live. We greatly appreciate that. We'll be by probably sometime in May.

We were looking to buy a used pool table for our son who just turned 16. We came across Prescott…read moreSpas and Billiards and gave them a call. Mike was so helpful and flexible on when we could come and view what pool tables he had in stock. He was very knowledgeable about everything to do with pool tables. The selection he had were all in good condition and unique in their own way. We let our son choose which to buy and it was delivered later that same week. The two man crew who delivered it and set it up were awesome! Mike included everything we needed to start playing right away, even a brand new cover! We have been enjoying playing almost every night since we got it. We highly recommend!

This happens to be a late post for last November . We needed our pool table to be re-felt and…read moreassembled and Mike and his staff came through for us . Mike an array of colors to choose from and was very knowledgeable and fair with his pricing . He also offered to haul away an old customized pool table for a fair price . Kuddos to his workers, Matt assembled our newly felt pool table and the day before he disassembled that old pool table and hauled it away to get donated to a good cause . We're thankful for helping us.

Terry is a great person to work with. She even helped in coordinating with the crane guy to help…read morein delivering our spa. The delivery guys were fantastic. They were very sociable and humorous. They said our delivery was one of the best they had ever done working with a crane. I just wish they had asked me about the location of the cover over the spa before they had attached it. I would have liked it to have been attached to another side of the spa. They explained the basics of keeping the spa balanced. This is my second spa from Bullfrog Spas--they are the best in the field.

Terri was great! We got a great deal, installation and hook up was included in the price. The whole…read moreteam was very helpful. Terri's customer service was above and beyond. Great quality Sauna