I live very near this store so it's an obvious choice for me. After a lot of staff changes over the…read moreyears I think they finally have it dialed in. It's pricey but probably not much more than other stores. Staff is super friendly.

The service was good when I've been in and had gotten some small things before with a larger man…read moreand a middle aged woman. But now whenever I come into the store there is a smaller middle eastern man that is very rude and nonchalant about stuff. He also can be overbearing on some of the new sales and things that have been implemented into the store. I really used to like this location but as of recently I don't want to go because of this particular individual.

very welcoming and definitely will return great customer service clean and very helpful and…read moreprofessional

The man that works nights is hella rude & inconsiderate & every time I go I get the same thing &…read moreit's a different price

What a wonderful shop this is! All of the people who work there are so kind and helpful. We will…read morenever go anywhere else! Love you guys! Jay and Susan (#2)

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 4 Location: 5 Decor/ambiance: 4 Customer Service: 5+ Stopped by on a random Tuesday afternoon and was greeted by Ms. Brandi. Was in search of soy candles and low and behold Cloud Vapes in Carrboro/ChapelHill had them. She was so awesome to tell me all about the candles and how clean they burned compared to other types of candles. Brandi was well versed in this subject. Not only was she full of info in regards to candles but she was good with the vaping products as well. She informed me that her favorite vape flavor was gummy guts peaches and pear ... which actually does sound amazing lol. While chatting about the candles, I asked Brandi to take me on a tour of the vapes. She said that they carry the luxe edition which has a touch screen on it! I must say that Brandi knew her products very well! Thanks to Brandi, I feel better knowing that Soy candles are better for the house. Thanks Brandi for making our shopping experience so awesome!

Staff that helped me was awesome. Super friendly, engaging, answered my questions, and even through…read morein a freebie. Will be visiting this place out again soon to test out other products. Good prices in my opinions!

Both the products I bought here were faulty. One product only lasted a day. Called the manager and…read morewas not very helpful. Only offered to sell me more products. I'd recommend Haven Smoke and Vape over this place, better product, similar price.

This place is great, and so close to me! They have just about everything, and will get you…read moresomething if they don't have it. They are new, opened October 2022 and want your business!

Awful. Sold me a broken pen and refused to even admit it, no refund and no replacement. Even…read moreaccused me of trying to scam them with a different item than the one they sold while they may as well have scammed me. Garbage place with garbage workers

I wish this store was closer to me because they have a great selection and plenty of affordable…read moreoptions. The guy who served me was really friendly and went the extra mile by offering to check in the back for additional items, which I really appreciated. The customer service and variety here make it stand out. If I ever pass through Mebane again, this will definitely be the store I stop at. Highly recommend!

Didn't carry any of the products I was searching for. Thought I'd try Yelp for closer suggestions…read more None of the suggested businesses sell what I need. Therefore, I'll be sticking with Stratus Vape in Burlington. They carry all my needs and offer discounts for large purchases. Definitely call any smoke shop to confirm they carry what you need before just heading there in this area. Otherwise, you may waste a trip.

This review is just to say this was amongst the best customer service I've recently experienced…read more Stopped by to get some butane for a lighter. I also needed some help with how to fill up my lighter (older model so was just different from what im used to). The staff was incredibly friendly, knowledgeable, and helpful. Showed me how to do it while explaining the details, and filled it up for me for free, all while having some friendly banter. Bought a can as well and it was very fairly priced. Just overall great experience. Now while I was there I did look around and though it is a smaller space, it appeared as if they had an incredible selection of cigars. I will say, due to my experience with the staff for this simple task, I would definitely go here in the future if ever in the need and would recommend.

This place is really awesome. I plan on coming here maybe 2-3 times per year. That's mostly due to…read moremembership cost which is the only thing bad about this business. Most of the other cigar lounges have a membership cost of $15/year....here it's $50 PER MONTH!! The perk is you get 10% off of SOME cigars, not even all of them as you'll see a bunch of signs in the humidor that says "no discount on these." I'm only a casual smoker maybe one cigar every month or two, so that would mean I would pay $100 for each time I used the lounge if I got a membership...just not worth it unless you're coming in a couple times a week. In addition to the highest membership cost I've come across, their cigar prices are a bit elevated too. They seem to be about 10-20% higher across the board versus other local shops, this is noted in the reviews over some others from when this was locally owned K&S. However, their selection of cigars is absolutely amazing. Best selection around the triangle. Closest place with as many varieties is going to be JR's down in Selma. They have another membership level that I think they said was $120/month. You get access to a special lounge that's the size of a tiny office located to the right as you come in. They only sell 12 of these and currently 7 of the spots are taken. Not sure why you'd want to sit in a smaller lounge but some people I guess like to show off how much money they spend. The regular lounge is pretty superb. It used to be a State Farm office but Cigar Box took it over after buying K&S. In the past two weeks they have opened a fully stocked bar. I was able to get a double shot of Buffalo Trace for $24 and my buddy got a Guinness for $10. Both pre-tip of course...and that's what's funny since the bar and the cigar shop both use the same POS system, when I checked out with my cigars it automatically asked if I wanted to add a 25% tip. I wonder how often someone just hits yes out of habit? There were probably 12 guys hanging out when we were there and there was no lingering smoke. So this is another thing they've gotten right, perfect ventilation system. At some lounges it feels like you're hotboxing yourself but not here, clear air. The furniture is nice and comfy and spread out throughout. Plus seating at the bar. They have a few fake fireplaces for ambiance and several TVs to watch events. Total capacity is probably around 30 comfortably if the ventilation system keeps up. They have a nice restroom in the lounge but when we used it the toilet ran continuously and the flush handle didn't work so hopefully they address that soon. So my recommendation is if you're going to buy a few cigars get at least $25 worth and use the lounge that day. If you're not going to use the lounge go somewhere else and save a few bucks on your sticks, Apex Cigar lounge is really close. Apex also has an outdoor area which is great in Spring and Fall weather when temps are mild.

Nice very people and a good amount of selection to choose from , have already came back a few times.read more