Literally SUCH a nice store and staff, I go frequently and they are so knowledgeable and friendly!! The give student discounts with one cards too! 10/10 read more

Not a fan of this location. The service was mediocre. The workers weren't really involved in my shopping experience. Would rather go to smoke rings instead. Also they have no deals. read more

While in the store we were checking out a stash container sitting on a table in the open. Opened the container exactly how it should be and the poorly made hot glued lid fell apart. Clerk said we had to buy it because of a you break you buy policy. Product sucked and would have broken had anybody touched it. Didn't break anything, just bad products. read more

RIPOFF ALERT!! If you are looking to get fleeced by shady management while acquiring some shoddy equipment, then THIS IS THE PLACE FOR YOU! My sad saga of woes begins when my pal sends me there to pick up a vape unit. They did not have it, but the clerk suggests the Supra 900. He tells me it's a great deal. AFTER I pay for it, he informs me that I better check it out BEFORE I leave the store because they DO NOT ACCEPT RETURNS! He took it out of the package and tried everything but the heating element. It all looked good. Upon arriving home and trying 3 different cartridges, the unit's element did not work! I have since attempted to call and message the manufacturer FOUR TIMES without ANY reply! Today, I called the store and spoke with the "Manager". After I called to tell her why I wouldn't be doing any more business with the shop (selling products that do not work and then sticking it to the customer to get recourse from shady manufacturer). She then informs me that the clerk was INCORRECT because returns were possible for 5 days under certain conditions (I met that criteria). I then suggested that since the clerk has TOLD ME THE WRONG INFORMATION) that she should give credit towards another purchase. She said that because I had missed the deadline by 2 days, she could not accept the return. ME: But the clerk gave me the WRONG INFORMATION! HER: I understand that, but rules are rules. Let's review: - on the suggestion of the clerk, I end up with a defective product - no recourse from fly by night manufacturer - manager acknowledges that the misinformed clerk gave me the wrong info - even though the deadline has only gone past by 2 days, refused to help me Since they have basically stolen from me, I HIGHLY SUGGEST you do not reward this sketch establishment! read more

Highlife was the worst experience ever. They (an employee) stole my money off the counter and then ran out behind me to fight. I would go anywhere but here unless you want to get robbed. read more

This is the worst vape shop ever. They stole my money off the counter and fought me for it and broke my phone. Worst place to shop ever not to mention the prices are way higher than the neighbors. read more

This place is a SCAM! Worst customer service and I bought two $13 vapes, and went outside because of COVID to test them. One didn't work, so I go back inside and let them know, and they said that all sales are final past the door. So this place is selling bad product. Do not go. read more

My friend and I were in this store today 10/17/17. We were in the store looking at products out on the floor and trying to see items behind the counter for a full 10 minutes before even being greeted by the girl behind the counter! She never made eye contact with us until I asked her a question. For a company that prides itself on its customer service, you may want to take a second look at the Chapel Hill location. read more

The brand new management makes this place shine! They are always smiling and very welcoming to everyone who walks In the store! Great prices on most products and love to guide you in the right direction. read more

Love coming here. Great products. Love employees who know what they're talking about. Shout out Dylan

Unfriendly staff. Their selection isn't great so they make up for it be throwing shade on their competitors. Very poor form. Idk if that is a management decision, but if not then I think y'all should talk to your staff. Do better. Keep Chapel Hill chill. read more

Horrible place run by idiots. Would rather chat with friends than wait on a customer and when they finally do talk to you they are just plain rude. Horrible place go to smoke rings instead! read more

This place sucks. Everything is overpriced and mislabeled. Customer service sucks. They intentionally only put price labels on a couple of juices to try and trick you into buying a more expensive one. After ripping me off they refused to make an exchange for a cash transaction. Save yourself the frustration and the money and just go somewhere else. read more

I've been to this shop twice and I've been horribly treated both times by the same woman. The first time I went they had just moved to their new location and the woman was unpacking boxes and made that very clear to my friend and I, so my friend went just barely behind the counter and the woman abruptly snapped telling us we weren't allowed to do that. And she asked us to leave. The second time was this evening my friend and I, (both 18) walked in, she forgot her iD so the woman asked her to stay by just the tobacco stuff, and we complied, no problem. Then after looking around and talking to my friend about the pricing the woman rudely asked us to leave accusing me of trying to buy 18+ items for my friend that had forgotten her ID. I was very disappointed by this shop. So I went to Smoke rings, and they complied and were very helpful! (Just go to smoke rings, it's better!) read more

Go to literally any other smoke shop lol. They sell pens that don't work and "don't take returns".

Absolutely trash store. Guy is talking with his girlfriend. Accidentally sells me the wrong thing admitso it's his fault. Won't refund my money. It had been literally 30 seconds. Thanks for taking my money at Christmas. read more

Matt helped me out. He was really cool, answered all of my questions and showed me different tanks and mods. I really appreciate his patience and his advice. I like this store a lot read more