He was very quick and responsive. We asked him to tow our vehicle from one residence to another. He…read morewas able to adjust our car out of an odd angle without damage to any of the surrounding vehicles. Very affordable for what we needed him to do. I would recommend him to anyone who needs a tow!

The BEST! Fast, easy, price reasonable and efficient! Will definitely recommend!…read more Don't delay book today! Ha

These guys are amazing. They were very professional and the communication was great. They came…read morethrough when my truck died in my work's parking garage. They helped me get it out of the garage and towed to the dealership. Def save their number!

Excellent service! Amazing during a very stressful situation. Definitely recommend if in need of a…read moregreat towing service company! Price was good for the distance. Mr. Phillip was amazing and nice.

I broke down on the side of 285 south. I was helped within 45 minutes with professionalism. The…read moreservices were reasonable & my car was delivered to its destination without any issues. Thanks Genesis!

I called and my car was towed within an hour. Took care of my vehicle and the price was far less…read morethan what I expected to pay. If you need a tow in Dekalb County, this is the company to call!

Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

I told him to be careful with my grill. he said he'd take care of it. My car was returned with a…read moreblack, foreign grill that was not mine. He lied about it and tried to say I never brought it to his attention . If I could give him half a star , I would

Very quick Very courteous…read more Great job Alex! Came to where I had to leave my suv with two flats in just 30 minutes. I hit a curb in the rain. Quickly put the car up, secured it and we were off. Placed in my driveway exactly where it needed to be.

Came promptly and very knowledgeable about how to tow a car in a difficult situation.read more

I requested a tow service and within 15 minutes ATL Hook Squad quoted me a price and had me hooked…read moreup and ready to go! Very affordable, very professional service. I highly recommend this business if you need roadside assistance without having to wait hours on end.

I would rate a zero bc they never showed up and my calls remained unanswered to find out what was…read moreup. I had schedule them several days in advance and they had confirmed. Shrugs

I called. I was told 30 mins for service. Spoke to the actual person with the truck, he said 30…read moremins (so it was confirmed). An hour later he still hasn't shown up. Had a horrible attitude. Don't use this business.

Excellent service. Moved my truck into my garage. Professional and has quality service and a good…read moreprice.

From the owner: Best Eta In The City read more