I originally called Joe to do a water test on our well that we use for drinking water. I told him I wanted the "full test" to rule out any dangers to our drinking supply for me, my wife and two kids. He said he would do it and when he arrived he also offered to install a water softening system, which I needed done. I agreed to have him install one the next week. He took the water samples and said he would send them off to Denver. He then did a home test (simple test) to look at my PH and Alkalinity levels of the well water without the softener. He said that "my PH was high" so in addition to the water softener system he was installing, he would also have to install a $900 system to lower the PH. I trusted him. HOWEVER, filling my hot tub the next day, I did the simple PH test (that I own) and noticed that the PH actually WAS NOT HIGH and the levels were on the lower side. I confronted him about it and on the day of install he tested the PH again. This time a stayed and watched him do it. Sure enough, the PH was not an issue!! He agreed the $900 PH system would not need to be installed Afterall. I really have a problem with trusting people too much, because I thought to myself that "maybe he just made a mistake". But here is the part where I realized that he is just dishonest or incompetent. I hadn't heard back from him on the "full test" results for the well water and if there were any dangers to the drinking water. Directly quoting him from his text back to me and he said, "I got those back and I thought I sent them to you. I'll resend them. It did all test good though". I reviewed the test results but didn't see the full results. Reviewing in detail, the last page has a comment on the official test that "the sample submitted was NOT taken in accordance with the above instructions - sample not taken in a 1 liter container". No hold on! Joe told me "all test good though" which is not true. Did he even review the test? Does he care? Noticing the test was done incorrectly, I texted Joe back and let him know what the testing said. I asked him to come back and re-do the test. He ghosted me and ignored me. I emailed him. He never returned my email. I texted him again, he ignored my text. I know the texting works, as that was how we communicated to set up installation. Finally, after 4 weeks I called him and he answered! I asked him if he was planning on coming back and retesting the well water. I told him if he isn't going to do it, at least refund me the money and I can find somebody else to do the testing. It seemed I caught him off guard. He said "I'm at an event, can you text me the information." I told him I already did, but that I would text him again. He was just trying to get rid of me. 10 days later, he again has ignored me and hasn't contacted me. I thought Joe (owner) was an honest and trustworthy person. Or is he incompetent to be doing the job he does (such as making mistakes with the PH levels and not doing the water testing correctly-telling me the water is good to drink without reading the report himself). Take your pick.. dishonest or incompetent. I'm really frustrated that he almost sold me a $900 PH system I didn't need, didn't do the well water testing correctly and after getting payment he ignores my calls, emails and texts. Not only is this no way to run a business, but it's no way to treat a person! read more