Simply put, most boarding facilities are in the dog business. High Tail Hotel differentiates itself because it is in the dog CARE business. The employees genuinely care about the animals and that is reflected in how loving they are towards them. As an aside, Jennifer P.'s comment comparing Pet Camp to Nazi camps is completely inappropriate and insensitive to the atrocities committed at those concentration camps. read more

Where has this place been my whole life (and my dog's life)?! This place was a god send. I have been taking my high energy 2 year old hound dog here for a few months now and he and I love it. We use High Tail for both doggy day care, twice a week, and the occasional over nighter. He gets to get all of his extra energy out, bonds with other dogs and has a great staff to take care of him. He gets lots of pets. Unfortunately, my walking my hound for 2 hours every day wasn't enough, but with the addition of doggy day care he is so chill. I can't thank these people enough. The space is great and GREEN too! Play areas, nap areas, they do doggy crafts... how cool is that. High Tail is amazing. read more

Always trust this puppy hotel with me pup. They sleep out amongst each other rather than in a crate. Best hour in SF!

I wanted to update that after my review here Victoria reached out and apologized for my not receiving a call back from my message which I appreciate. read more

I leave Sam Shepherd at the Hightail when I go out of town, or if the weather is too ugly to walk him. He bounds out of the car and can't wait to get inside . He loves being there, and I love that he is playing with other dogs and romping around all day rather than sitting in a cage. I love that someone is in the indoor park with the dogs, supervising the dogs. They can play all day, or chill if they prefer. I love that I don't have to pay extra for anything -- no extra charge for a walk or some TLC. This is a place that allows you to leave your dog without feeling guilty. read more

My dog Zoe loves High Tail Hotel, and they take such great care of her.

I would like to say that finding a day care that accepts Pitbulls, has cage free boarding, all day play day care, and is affordable is pretty much IMPOSSIBLE. but High Tail Hotel was able to provide all that and AN EXTREMELY FRIENDLY AND GENUINE SAFF AND OWNER. our pit had a great time today and is exhausted. I am looking forward to my trip out of town now that I don't have to worry about the pup. DID I ADD THAT THEY ALSO FOSTER RESCUE DOGS :) read more

Love this place!! We were on a long road trip and I needed a place to leave my dog for the night. I went through and toured tha place and was very happy with it. The people who work there really seem to love their job and all their little *clients*. I would recommend this place to anyone who wants a safe clean environment for their dog. Overnight boarding is a bit spendy but how much is your pets happiness worth? I'd go again for sure! read more

Why this place excels: 1) They foster for Muttville, a senior dog rescue. They are very gentle with all ages, personalities, breeds, and energies. As my dog is a Senior, he needs consistent attention to his hips. The Staff are not only committed to their work, but also seem to consider the Hotel as Family. My dog is not just a client, but a family member. 2) The Staff. They are dedicated, thoughtful, hard-working, and they genuinely care about my dogs experience while I am gone. They even go as far as to write notes about anything and everything they have noticed. Whether it is diarrhea, or even pointing out things that I have not even noticed! 3) It is a Green Business! No toxic chemicals, no dumping tons of toxic waste into our beautiful oceans (can you imagine how much is being dumped by non-green facilities?). 4) They spend the night with them! The intimate nature of this Hotel allows me to take real vacations where I am not worrying about my 12 year old Dalmatian. The dogs sleep near the human bed, or in rooms adjacent with open gates and doors so really feel they are at home. 5) The Owners. Victoria and Alan continue to set the bar high as they have been in the business of San Francisco dogs for close to 15 years! So very impressed. One thing to note is that it is a cage-free facility, so if your dog does not get along well with others, this may be a consideration as he/she may not be a fit. Hope this helps! read more

I have been taking my Hugo here since he was 3 months old - he's 2 now! This is the one place who understands my little english bully and his personality. All the staff love him and they take really good care of Hugo. I know he's in a good hands. I also love that the facility has a huge grass play room instead of a cement like warehouse. Hugo has lots of room to play. They also give you a tour of the day care which most other places don't. I highly recommend High Tail for both day care and boarding. read more

My husband and I recently went on vacation and had to leave our 3 year old Pit/ Boston mix behind for the first time with someone other than family. We went to check out the facility before deciding to leave her and I was automatically impressed with the kindness and enthusiasm of the staff. This is a kennel free facility and our dog was given the option to have her own crate and bed brought in to sleep in. Dogs with their own crate sleep in one of 2 front "bedrooms" with the overnight attendant which made me feel better, as our pup loves human interaction. The dogs are free to be where the humans are and are constantly supervised throughout the day. 3 times daily walks, nap times and about 8 hours of play (dependent on your dogs desire/ health/ needs) round out a full day. When we left her, I as teary eyed to say the least, but felt confident that she was in good hands. We called on the 2nd day of our vacay and were told that she was doing just fine and that "they were taking lots of photos, because she is SO cute!" When we went to pick her up, we were greeted by a few of the staff telling us how much fun she was and giving us stories about her visit. We received some pictures of her playing, which was adorable, and were checked out in a very professional and thorough manner, by one of several wonderful dog lovers. The best thing was that although our dog was VERY happy to see us, she was just as sad to leave her new friends- human and canine. The other thing I noticed was that although she had been playing for 6 days straight with a bunch of other dogs, she didn't reek like most reviews about boarding facilities note. Hightail Hotel is an amazing option for anyone who wants a personal touch for their dog, given by people who LOVE dogs and understand that your dog is the most important thing in the world to you. We have decided to take our dog there for bi-weekly playdays because she loved it so much! Thanks so much to Victoria and her team for taking care of our girl! read more

A trusted and indispensable part of our life. We have two (not terribly easy) dogs. We wouldn't go anywhere else for daycare, for boarding, or (since they offer baths and nail trimming) for grooming. A tip: one of the few daycare and boarding places where your dog's obedience training will not regress. Chaotic boarding places can make your dog a wreck when they get home. These guys understand the need for structure, activity, rest, and reinforcement. read more

I don't write many posts (this may actually be my first...) but I HAVE to write one for High Tail Hotel! Me and my doggie Kayo LOVE this place. Kayo is just ecstatic every time I pick her up from here and she has a blast - she's totally knocked out when she comes home. The staff is, well, awesome. They love what they do and they love dogs. Kayo has been through training programs and I'm consistent with her training and commands. When I got a tour of HTH, I was told they'd try to maintain the training that I use. With different staff, I imagined that might be difficult so I didn't have high expectations. But every time I go to pick Kayo up, no matter who the staff is, they're using my training methods to bring her out and get her relaxed. I really love this place and Kayo does too! read more

I could not recommend High Tail Hotel more! My golden retriever, Gable, loves going to this green, cage-free doggy daycare and boarding hotel with a dog-loving and attentive staff. Owners Victoria and Alan are caring, special people, as are all the staff, who treat Gable as their own. After doing lots of research into dog boarding and daycare, High Tail fit my high standards to a tee. He's been going since he was 8 months old, and turns 8 years old later this month, and in my opinion, it's the best doggy daycare/boarding in San Francisco. And as important, I know Gable agrees with me as every time we are a few blocks away, he gets so excited in the car, and once we arrive, he eagerly pulls me to the door. We are currently in Florida for a few months, but if we return to San Francisco, we'll absolutely return to High Tail Hotel! read more

We absolutely love the staff at High Tail Hotel, but more importantly, so does our dog! Everyone there is kind, friendly, and helpful. We have a rescue with some behavioral issues but he absolutely thrives at High Tail, where he is extremely well cared for. He is always excited to go to day care or to boarding there, and always greets all of the staff with enthusiastic tail wags and kisses. I cannot recommend High Tail highly enough!! read more

Not only do I love High Tail Hotel but my Great Dane, Roxy, loves it too! When I go out of town (which is about 20 days per year) it is reassuring that Victoria and her staff, many of whom have been there for years, watch over Roxy as if she is one of their own. While she is normally a low maintenance, happy, playful pup, the last two times that Roxy was in their care she required medication, rest and a special diet. As usual, they did not disappoint. High Tail Rocks! read more

I visited this wonderful establishment at the opening party and was very, very impressed. This is a wonderful facility with plenty of green turf to play on and a caring, devoted staff. Victoria and Allan are awesome! read more

Board your dogs here! I worked at High Tail Hotel for a few years and can't say enough great things about this wonderful, playful, and love filled place! The owners, Victoria and Alan are two of the sweetest people you'll ever meet and will take care of your pup like one of their own. And manager, Liv and the whole team take great care in keeping everyone safe and happy. Every dog is different, and High Tail Hotel knows this fact through and through. Whether you have a high energy fellow who needs to run around and play that energy out, or a nervous pouch who needs a bit more quiet and a few extra cuddles, the team will get to know your individual dog, and make sure their needs are met. This is a place designed to be a home away from home for your dog (and the staff who sleep overnight with them!), so you can do all the things you do, and the whole team is there to be just that, a comfy, loving, safe, and playful second home for your furry loved ones! read more

I was taking my German Shepherd to a daycare in South City and my dog must of had a bad experience. She refused to get out of the car, and did not want to go inside. I didn't think that was a good sign, so I decided to try out the High Tail Hotel. I've been taking my dog there for the past 4 months for daycare and she loves it. She jumps out of the car, and when she sees the employees, she jumps on them which makes me happy because I know she likes them, and they are treating her well. I recently boarded her for the first time at High Tail to go on vacation for 5 days. I was a little nervous because it was the first time being away from my dog. The employee that checked my dog in was wonderful and reassured me that my German Shepherd would be fine. I highly recommend High Tail Hotel. I love the atmosphere as soon as I walk in the door and the homey environment they give my dog. With that, they deserve more than a 5 star rating. read more

A year later... LOVE them more than ever. Smart, kind, considerate, upbeat employees and a dedicated, savvy, dog-loving owner. The Best.

Bring your doggies here! Its really the best in the city. Your dogs may not want to come home :)

All the other 5-star reviews are on the money: The staff at High Tail Hotel absolutely loves dogs, and they treat all their borders/daycares as if the client dogs were their own -- i.e., with full love, care, respect and concern. Our dog, Whiskey, adores everyone who works there, and when I drop her off each morning (literally, almost every non-vacation, weekday morning of the year), she wags her tail waiting to get in. I don't have any other experience with doggie daycares, but a large part of my decision to go with HTH was based on the fact that they don't crate borders unless that is the dog's preferred way to sleep for the night. That spoke volumes about their approach, as did my initial interactions with the staff. I actually stumbled upon HTH *before* adopting Whiskey: They were caring for a Muttville dog I was interested in adopting -- that too was a telling indicator of where this business's heart is at. The physical facilities are nice, but I think what really drives HTH's success is staff selection and overall management. I don't know how Victoria vets new hires, but they must have a great process because they have hired a loving, committed and tolerant bunch of dog lovers. (Yes, tolerant, because let's face it: Very few of us could handle this many barking, playing dogs en masse, every day of the week!) I'll also say HTH's approach to doggie behavior meshes with mine. This is not a training facility, but during the course of the day, it's inevitable that every dog is indirectly trained/conditioned/corrected via normal daycare oversight (just as we clients do at home ... every interaction we have is, in effect, a training event). Now, I'm sure each employee has his/her own training/correction style, and as far as I can tell, they don't advertise a particular training philosophy. But in general it seems they all subscribe to modern positive reinforcement practices (they recommended Kelly Filson of Dog Evolve for Whiskey's personal training -- perhaps we can use this as an indicator of HTH's overall approach). If you are looking for a canine boot camp, HTH is probably not the place for your dog. But if are interested in a chill, laid back home for your dog where the number one goal is doggy play and welfare, then HTH is perfect. In essence: No complaints, only 5-star feelings here. HTH's location isn't actually perfect for me anymore, and it would be a bit easier if I daycared Whiskey downtown. But at this point I would never drop her into a new facility: HTH is her second home. read more

Our little guy loves this place. Alan and Victoria are first class, and run a great facility. Its second to none in the city, and we feel extremely comfortable leaving our dog here, which we've done for as much as 11 days when we went on vacation early this year. Victoria even took our dog to the vet in our absence when he developed an eye/ear infection and didn't charge anything extra for her trouble. I don't know why anyone living in SF would use any other facility to house a dog. Location on the way to the airport makes it a breeze for vacation planning. Also, Victoria or Alan will drop off and/or pick up your dog from your house. Great service, great facility, great people. Using high-tail hotel is a no brainer. read more

Victoria and her crew are the absolute best. The most personable and friendly staff I've encountered in 12 years of boarding my pet. That's probably 10 different boarders/daycare professionals across 4 states. They truly love your animal and care for them as their own. Ultimately accommodating with pick up and drop off services as well as cage free boarding and staff on premises 24 hours a day. If you don't want to feel guilty about leaving your best friend in a "kennel"; try high tail hotel and rest easy that your pet is having more fun on vacation than you are. read more

This is a wonderful place. All of the people who care for the dogs are absolutely fantastic, and seem to truly like caring for the dogs. We have brought Jersey the dog here for boarding and day care, and every single time, her tail wags like crazy the second High Tail is in sight, and she bounds through the door as fast as she can. At the end of her stays there, she is totally tuckered out from all the playing (but then musters up the energy to chase the cat at home a bit before completely settling down for the night). I cannot recommend this place enough. read more

Wonderful place. My dog and puppy stayed here for five days and nights recently. They had a fantastic time. Victoria and everyone else that I interacted with was extremely friendly, helpful and accomodating. They really love what they do and it shows. It's a fun, safe and clean environment. I will definitely bring my dogs back here and I know that they will be excited and happy to visit again. read more

High Tail Hotel is an utter life saver. They allow us to work and travel without worrying about our puppy. Papi receives care and attention at High Tail and has a TON of fun--the pictures prove it! What means the most to us is when we arrive at High Tail, Papi scratches at the door and wags his tail until they let him in. He LOVES it. Thanks to Victoria and her team! read more

This place is heaven sent! I did not get a $20 coupon and I'm writing this anyway. My dog can be a handful - nervous when he feel cornered, has major separation anxiety. This place has a series of connect rooms that are large and spacious, with plenty of experienced staff that watch the animals, keep them playing nicely throughout the day. They get to know the dogs and understand/avoid their triggers. I am thrilled to have found this place and trust my guy is safe, getting exercise and cuddles, and will sleep well when I get him home. (The High Tail Hotel Hangover!) read more

Our pug absolutely loves it here. We have boarded her here several times over the past year, for as long as two weeks. The staff are so excited when we drop her off and she is the same happy dog when we pick her up. They really pay attention to each and every dog and keep everything very under control. I feel very confortable and safe leaving my dog in their care every time. You can tell that the staff memebers truly love what they do and I feel like they love my dog like their own. read more

My Zuma girl LOVES it here! She is so excited the entire ride to daycare, and is always so excited to see the staff when she arrives. The staff knows about each and every dog and their specific needs. The facility is clean and the dogs are always supervised. You can tell that everyone that works here really loves dogs and what they do. I'm so glad that I found a daycare that Zuma and I both love! read more

I've been using High Tail for almost two years now, so this review is long overdue. Olivia, Kim, and Victoria have been wonderful surrogate parents to my dog Indiana and have always been able to accomodate overnight stays, even on short notice and around the holidays. I think the world of HT and would never take Indy anyplace else. They are the best in SF. read more

We've taken our ridgeback Libby to High Tail numerous times and have great things to say about the place. Libby always comes back tired and excited to see us, but each time we bring her back she is eager to get inside and play. read more

What a Wonderful place for Dogs! Very clean and well run, Victoria and her staff were extremely helpful with special requests and I felt confident my pooch would be happy and safe while I was away! read more

If you are looking for someone to love your dog when you're on vacation this is THE spot. Victoria and her crew LOVE dogs and know how to care for them. My Mackie, a Chichi, has stayed here many times, and as he is a teeny tiny little guy (just 5 lbs of love and fur) I'm very careful about where he stays. Not only is he well cared for, he's more relaxed around all kinds / sizes of dogs since he spends most of his time socializing with all the other dogs in the indoor free romp yard. It's like a two for one deal, he's in a safe, caring place while I'm away and when I' come back I get a happy dog. read more

If you are looking for a great place for your dog to hang out and have fun while you are at work...(or on vacation and need to board) look no further! We have been using High Tail Hotel for over 2 years now and the facility and staff are well beyond incredible! First off when you visit for the tour they will strike you as people that care more about your pet than you think possible...Second... No confined kennels, just a fun open space and they really pay attention to the dogs needs...Third.... The staff are really knowlegeable and really concerned about your pet's welfare. They give great feedback on how your dog behaved and will give excellent advice if you ask. We looked at many places in SF before settling here. They are awesome!!!!. Your dog will be really happy here and you will be too!!! read more

It was a dark and stormy day and we had just given our dog Maggie a bath the day before. Her white fur was so nice and clean I just couldn't bring her up to Bernal hill to roll in the dirt. WOW, High Tail Hotel!!! A five hour romp with other dogs and at pick up time she could barely stay awake for the ride home.....not to mention she had the High Tail Hangover for the rest of the night. Perfect!!! Plus, they do nails, baths, will even pick up the dog if you live in Bernal. It doesn't get any better. read more

We LOVE bringing our pups to High Tail Hotel, and they love going! We always are so pleased with the level of service and everyone truly loves the dogs and treats them like their own. Our pups are always so exhausted when we pick them up because they get so much play time and exercise time! read more

My dog came from the SF SPCA with separation anxiety. I've taken her to many different dog care companies, some as far as two hours away. She was never happy at any of them. After months of frustration and guilt, I finally discovered High Tail Hotel, and I have NEVER seen my dog wag her tail as hard as she does when I pull up to this place and when she sees the owners, Victoria and Allan. Her tail wags so hard it brings her entire butt along for the ride. She absolutely adores this place. This was such a relief for me and it was so extraordinary for my dog to act in this way that I found my jaded side looking for a dark explanation. How could she love it so much? Were they feeding her slabs of prime rib after I left? Nope, the explanation is simple. Both of the owners have an exceptional ability to connect with dogs. They also truly love all of the dogs under their care and the dogs love them back. These are the most important things in a dog care company and also the hardest things to find. If I could give any one business a #1 rating, High Tail Hotel would get it by far. read more

We just planned a 4 day trip and I was panicking on where to board our dog. We have what looks like the stereotypical big pitbull who is super loving with people but with me (mommy) super protective and barks and growls at other dogs whenever we are out. He is really spoiled and I feel would never survive at a kennel type boarding like wag hotel which I did not want to pay extra for a "special needs" dog to be isolated. I thought all hope was lost with him and he would never be able to have little doggy buddies or be boarded at a cage free facility until my boyfriend made a point he only acts like a crazy mean pitbull when I am around so I made a meet and greet appointment. Everyone there was really understanding and I waited in the office as they tested him out with a couple dogs. HE DID GREAT PLAYED AND HAD SO MUCH FUN! I was so relieved and excited we took him so far for a half day last week and a full day today so he can get to know everyone and get used to it before we leave him for 4 days. The staff is so nice and always pleasant I couldn't be happier. Thank you High Tail for giving Anubis a chance! read more