I found all the staff at Shucksan to be friendly, caring and professional. The facility is clean,…read morelight and airy. I loved the artwork on the walls and the murals are a treasure. This was the second time I had stayed here and would recommend Shucksan in a heartbeat to someone needing a care facility.

Honestly, I was shocked at how bad this place was. This rehab facility (for mostly old people) was…read morerecommended by a care nurse at the local hospital. I thought the 1st place my dad was at last year (in Anacortes) wasn't that good, but at least they seemed to care for my dad....Shuksan couldn't have given a rats ass about him or anything else. For example: until my dad was given the all clear to walk, he wasn't allowed to go to the bathroom without assistance. The 2nd weekend I visited, he couldn't get anyone to help out. It took them 5 hours to come around to help him to the bathroom, and by then he had sh*t himself. Then it took another 3 hours to clean it up and while cleaning him up they ridiculed him. This man ran industries and was a world expert in fisheries. I found the CNA's in the common room watching tv and playing cards. I ripped them a new one....and it did no good. Another visit, I walked by a room with its blinds open. The patient was naked with no sheets covering her, falling off the bed (looked like she was hardly hanging on and screaming in pain. My friend who was with me tried to get the nurses to help, but they were more interested in playing with the cat. My friend eventually helped the patient back into the bed (and was then threatened with expulsion and arrest). Finally, at the end of dad's stay, we had a meeting with dad and I, the head staff of each department and a coordinator. I was told (I still had the medical POA) in the meeting that they were releasing him because his insurance had run out and that he could do everything well enough to live on his own. That was a load of bs, he still struggled to walk and do basic tasks....and the coordinator didn't pay any attention to the concerns I had. To top it all off, when I asked for a copy of her notes, she told me I wasn't allowed to see them. That turned into a big fight.... My dad didn't want me to write a review of Shuksan, but now that he passed away, I will do my duty to ensure that this place dies a miserable death and its staff gets their licenses revoked.

My dad is at Alderwood Park and Rehab after a serious accident, and our family is incredibly…read moregrateful for the care he receives. Mike, his physical therapist, is an amazing fit from day one. They laugh constantly while Mike helps my dad rebuild strength and confidence. Jordan, his occupational therapist, shows endless patience, encouragement, and compassion as my dad adjusts to major life changes. The nursing staff, especially Angela, Lisa (she has such a caring heart), Candy, Max, and Wyatt, go above and beyond teaching our family how to support his care. Cheryl, Emily, and Katie do a fantastic job coordinating WTA transportation and advocating for my dad's needs. Dr. Bosma is professional, caring, and truly exceptional. We also appreciate Angela in housekeeping for always being kind, approachable, and helpful. Everyone at Alderwood makes a difficult time much easier through their compassion, teamwork, and dedication. Thank you all!

My mother spent a little over a month here recovering from a broken hip. All the staff was just…read morewonderful in taking care of her. Very kind and patient. And all the social workers helped with all the paperwork and setting her up for being home and having helpers come in. I think they went above and beyond and helping out my mom. I would highly recommend this place for a short visit or possibly long-term care.

Here thru Hospice thankfully ! The care/attention receiving…read moreis top of the line & appreciated.

Sandeep and her team took really good care of my mom. I couldn't thank them enough, my mother had…read morethe best care there. She came home smiling and ready to walk all on her own.! for someone who is Cambodian and respect the culture so much, I felt like I was disrespectful to my mom for taking her to North cascade rehab. I don't want to leave her under the care of strangers, but Sandeep made sure we were taken care of.! thank you all so much for the kind love and support you have given and shown my mom.!

I had no idea what to expect when I heard about this Hospice House in Whatcom County. I…read moreautomatically think more on the negative side because it is a skilled facility for end of life and I have seen too many nursing homes/rehab facilities, etc that have/had no business being in business. I know the Whatcom Hospice House is not a nursing home - but I hadn't any past experience with a Hospice facility. It was a complete shocker walking in their front doors. It was very beautiful, very warm, and very inviting. The employees were so polite, caring, and there every step of the way through this last journey for our Mom. The facility is very clean and has "NO" fowl odor that you would normally smell in the other facilities I mentioned above. It was clean top to bottom and side to side. Beautiful wood floors, fountains in the back yards of the rooms with benches to sit and enjoy the water, to smiles walking down the hallways as you pass the employees. This is a game changer for anyone like me that has doubts. I want to let each and everyone of you reading this know that our family would put any other family members that needed this care in the Whatcom Hospice House without question or doubt. I give them my 100% support and endorsement for being one of the BEST medical/care facilities I have ever seen. You all have knocked it out of the park. Thank You for taking care great of our Mom and Thank You for being there for Whatcom County. We are all so lucky to have you here! Marcus and Jennifer Sanders

Unfortunately there is no ZERO ,definitely ,…read more I complain about the extreme cold weather in room number 10 ( as there was a drop in the temperature and that is due to: 1- horrible metal doors & big window on the garden ,which all staff mentioned that issue EXITED before . 2- air vent of your disgusting air condition- directly on the head of the patient . 3-poor maintenance temperature panel that you can't increase the temperature or even turn it off .. 4-cracks around the broken rubber frame around the metal door . your staff changed our room to 12 & I changed the location of the bed to avoid the air vent and I slept next to my beloved poor mother on the reclining chair but unfortunately ,it was the worse ever experience I have ever had . Even I am healthy person ,but I was freeze the whole night even I had legging and trouser and I put scarf on my mother and I. All your staff without exceptions ,confirmed that it is like this and they have been mentioning it to their management without any single respond as the building is very old . ALL PICTURES (video) AND MORE THEN THE ATTACHED ; ARE AVAIVBLE UPON REQUTES ( I felt that we aren't in USA but in NIGERIA ) Moreover ,I requested from this person Jennifer( night nurse) to put ON my mother's trouser but she completely refused as it will be difficult to change her ,this reflected the low class standards of staff's performance who supposed to help the dying persons ,even this SHE confirmed to me that unfortunately this is the reality of the building and they can't do any thing since 6 years ago ,in addition to that ,There was a manager who was fired which ascertain that there is a sort of corruption as it is an organization who collects donations and received a lot of funds . All these information affected me badly to the extend that I believe that it is the right place to kill the people faster than nature .My mother's fingers were bluish and they confirmed it is normal because she is dying while I had to put my gloves for her and covered her with more blankets . I wanted to buy on Saturday DEC 27 ,two heater to avoid this freezing condition in the room ,but they denied it because it is the week-end and there must be someone to approved it . As I felt absolutely helpless to my poor beloved mother ,I only covered & sealed the metal door and covered the window with blankets but it hardly reduced the freezing air inside the room ( as it was -3 degrees outside and both of us had to struggle with your extremely poor living condition in this Peachealth hospice Today I decided to Cc all emails on the website and I wrote YOUR president and vice president name on top ,in case there is some one who maybe caring about that issue which definitely will have a tremendous impacts on your reputations ,I won't spare any efforts to write it on website to aware others & I will keep telling people about what we had been suffering from this COMFORT place . I highly advise everyone in power to change this horrible conditions because no one knows ,maybe one of you will be in the same place sooner or later or one of your beloved parents ,son or daughter in the same place . At that moment ,there will be no chance to regret . Nothing will bring back the lose of my beloved mother ,but I want to draw your full attention to that matters to find out your development business plan to avoid this happen to someone else . with my best regards to anyone who cares about the dying people in your organization. sad broken heart person Hi Sarah Nurse Manager My dearest beloved mother passed away today around three which reflected my extreme disappointment with your hospice regarding all the points which we discussed together . Kindly view the attachments, these meant to improve the premises as I felt that the freezing conditions speed my mother's death according to the poor maintenance which had been confirmed by your staff . Hope that it will clear how we did changed room then bed location to avoid the air vents . All these reflections of my unimaginative worse experience I had in USA . even .I wrote the same review and sent emails but NO single respond to confirm that it is their trend to ignore all these negative feedback because everyone there are completely aware and they have nothing to do as staff

I watched a friend receive care at Highland Care Center and I have to say I'm extremely impressed…read morewith the care I saw happening at Highland. The residents were the most uplifted in Spirit that I've ever seen at a convalescent, rehab, or nursing center. All the care staff (save one) I felt to be thoughtful, caring, respectful, and professional. They have activities for the residents that keep them engaged and lively, there's things going on, there's LIFE going on. Highland is clean, respectful, peaceful and I recommend this skilled nursing center without hesitate as often as I have the opportunity whether private pay, Medicare or Medicaid. Please check out their website, give them a call, and go out to the center to learn more.

Dear Highland Staff,…read more I want to thank you for treating Lois with so much love and affection. It is remarkable how you embrace the patients and families. Watching the staff, it was obvious they do not show up for "work", they arrive to interact, respect, and engage. I can not tell you the many times I witness the small daily acts of kindness performed by the staff. There is genuine affection and humor in their intense work ethic. I can not adequately express how fortunate I feel that my mother was in your positive, sweet hands. Thank you

Same GREAT care staff, New name. Always only a phone call away if any family needs resources or…read morejust plain support.

This adult family home stands out as an exceptional place of care, combining professionalism with a…read moregenuine sense of warmth and compassion. From the moment you step inside, it is clear that every detail has been thoughtfully designed to create a safe, comfortable, and welcoming environment. The home is not just a facility--it truly feels like a place where residents are valued, respected, and treated like family. Clean, well-maintained living spaces, personalized care plans, and a calm atmosphere all contribute to a setting where individuals can feel at ease and supported every day. What makes this adult family home especially remarkable is the quality of care provided by its staff. Caregivers demonstrate not only strong clinical knowledge and attention to detail, but also a deep level of empathy and patience. They take the time to understand each resident's unique needs, preferences, and routines, ensuring that care is both effective and personalized. Whether assisting with daily activities, managing medications, or simply offering companionship, the staff consistently go above and beyond to promote dignity, independence, and emotional well-being. Beyond its excellent care, this adult family home fosters a true sense of community and belonging. Residents are encouraged to engage in meaningful activities, build relationships, and enjoy a lifestyle that supports both mental and physical health. Families can feel confident knowing their loved ones are in a place where safety, happiness, and quality of life are top priorities. Overall, this home represents the highest standard of care--where professionalism meets compassion, and where residents can truly thrive.

This adult family home provides an outstanding level of care in a warm and welcoming environment…read more The home is clean, comfortable, and truly feels like a place where residents are valued and respected. Every detail reflects a strong commitment to safety, dignity, and quality living. The caregivers are incredibly attentive, compassionate, and professional. They take the time to understand each resident's needs and go above and beyond to ensure everyone feels supported and cared for. Overall, this is a place you can fully trust with your loved ones. The combination of excellent care, a peaceful atmosphere, and genuine kindness makes this home truly exceptional. Great overall care.

One of the many fantastic things about Silverado is that they do an amazing job of making assisted…read moreliving and memory care as "normal" as possible. There are resident dogs, cats, birds, fish and even some young children that come to work with a parent. This helps keep the atmosphere of being there full of life. They have fun, interesting activities and interactions that make each day for our loved ones better. They have a little store with all kinds of items (scarfs, blankets, jewelry, fun decorating items, some toiletries, etc.) that are free for residents to take and keep. They have a Bistro area inside the main entry that has snacks, juice, water and coffee available all day. They also use this area for residents to gather for exercise, crafting, games, musical entertainment, theme party days, discussions and a care giver reads the local newspaper daily. The entire staff are top notch. Compassionate, attentive, and ready to problem solve at any given moment. The care givers constantly work on keeping up with the personal hygiene of residents. There are so many call buttons throughout the facilities for residents and family to push for assistance. One or more care givers usually respond within a few minutes of activation. The entire facility is a 100 times more clean than the other 3 assisted living places we tried before Silverado (not even close).There hasn't been one time that I have been to visit family (twice a week) when there wasn't a cleaning crew making the rounds. We are so grateful to have found Silverado for our loved ones. Thank you, Thank you, Thank you Silverado!

Our parents transitioned to Silverado Memory Care late last year. After nearly three years in three…read moreseparate residential situations and pretty horrible conditions, we nine adult kids were both relieved and gratified that they were finally in a caring and supportive environment that they had deserved all along. We were first attracted by the facility itself which is, even on a dark day, full of light, clean, and welcoming. There is a beautifully landscaped open courtyard and a variety of gathering spaces for residents and their families. The food is fresh and appealing; the bedrooms are roomy. But the real attraction is the staff. Silverado has what might be described as a deliberate "code of conduct" for its residents and staff. This means every resident is treated with gentle kindness and respect, even during challenging times. The staff seem to know everyone by name, their distinctive personalities and life experiences. They are constantly working to get everyone out of their rooms and engaged in an amazing panoply of experiences, which might include hearing the news of the day, listening to a live local band, arranging flowers, making fresh fruit skewers, engaging in light exercises and stretching, getting to know the resident cats and dogs, going to a sock hop, and celebrating holidays and special occasions. The residents are having fun, still enjoying life. The staff believes, like we do, that being an older person with memory problems doesn't mean that they shouldn't have a high quality of life or be diminished as human beings. Our parents have blossomed in this environment. When our mom was nearing the end of her life, they were solicitous towards her, making sure she was comfortable and felt loved, because she was. They supported us, her family, every step of the way, a rare positive gift during a difficult experience. Our dad is still going strong and thriving in the care of his own family and the one at Silverado. We are eternally grateful that both of our parents found their spot at last.