Drove 2 hrs. For a root canal, arrive and they tell me it's $400 for consultation only. I feel they robbed my underwear! read more

Highland Dental Group - Bill - General Dentistry Near Me - North Highlands, California

I had a very frustrating experience with this dental office. They initially referred me to a specialist for the wrong tooth because of their own mistake and it almost resulted in a completely healthy tooth being extracted. Later, they decided to do the root canal and crown themselves. The root canal itself was fine, but the entire crown process took around 11 months. During that time I was given multiple appointments, many of which were either canceled at the last minute or delayed because the dentist was unavailable. On top of that, the crown had to be remade several times because it did not fit properly. I had to go through multiple rounds of impressions and installation appointments, which wasted a lot of my time and caused unnecessary stress. Overall, the lack of organization, repeated mistakes and constant delays made this one of the worst experiences I've had with a dental office. read more

Doctors are wonderful, they make you feel safe! And that is a lot for people like me who panic to attend the dentist! I had a root channel and I had no pain! Incredible because I have had horror experiences in other dental offices. And I appreciate so much the love of receptionists and reception workers with their professionalism, their love of serving us! I am really very impressed by the work they do and the personalized treatment of the reception people an amazing custom service full of empathy and assertiveness. read more

Had 1 visit for an evaluation and another visit for a root canal. Both visits were great experiences! Lobby and practice were well kept, staff were all great and personable! The procedure took less than 15 minutes and the dentist was excellent!! read more

They had very nice staff & made sure to super numb me so I didn't feel anything during my root canal. They were funny too

Christy, velinda, angel and Dr. Alazzawi were awesome my son has always been a little stressed to see a dentist they were all very sweet and made the process easy also bilingual I recommend them ..... did a walk in ... in/out within thank you again!!! read more

What a great experience I had. No pain during procedure. Root canal done. Definitely coming back for more.

The from the treatment to the office staff, 5 start service through and through. All the dentist and staff are knowledgeable and helpful in giving their honest dental opinions. The office staff are always wonderful to work with. Especially Sandra who manages all and makes sure to move treatment with priority for the patients read more

both the doctors were amazing , they really knew what they were doing. not only were they professional, they also knew how to calm my 12 year old son down and made the whole experience that much better read more

I'm so glad I found this dental office. They've gone out of their way to fit me in when I really needed it and were super flexible with my appointments. Everyone there is genuinely kind and caring, and the doctor takes the time to explain things and make sure you're comfortable. They really make you feel like a person, not just a patient. I can't recommend them enough and I'm beyond thankful for them. read more

I didn't have to wait long at all as a matter of fact I've never waited too long since I've been a patient there! The dentist explained EVERYTHING THAT SHOULD WAS DOING! The care they give is phenomenal! I advise everyone to go there, it's always clean, and the staff is always right on time! read more

I was referred by my general dentist. Staff is very friendly. From the front office to the assistants and doctors. Would recommend to anyone that needs root canals. Service was done quick and painless. 5 stars well deserved. read more

First time here for X-ray and exam. So far I have encountered a few minor bumps but nothing that takes away from the Appointment scheduler being kind and personable. Calm environment. very nice confident dentist. read more

I had a negative experience at Highland Dental with David Park DDS and associates. They failed to diagnose and refer to specialist, leading to a serious abscess, bone loss, and life threatening injury. I had to seek emergency care elsewhere, incurring significant costs. Additionally, their handling of my request for dental records was disappointing, with delays and violations of California law. Attempts to contact management went unanswered. Overall, their conduct is unethical and disregards patient well-being. I would advise others in similar situations to file complaints with relevant authorities and consider legal action. Practice Manager Sandra (916) 999-0183 Regional Manager Diana (661) 471-2284 Smile Dental Services 1-888-585-3368 Acess Dental 1 (877) 821-3234 https://www.breeze.ca.gov/datamart/complaint.do read more

Highland Dental Group - The ER doctor photographing the abscess and explaining the negligence to me - General Dentistry Near Me - North Highlands, California

The staff is great! They are helpful and efficient! I was in and out quickly! They tell you what they are going to do before they do it, which puts me at ease! read more

I went in to get a tooth pulled. There x-ray machine was broken so they took a x-ray off of the kids machine and then right after they did that they told me they don't pull teeth there. They don't have a surgeon which is why I made the appointment so they charged my insurance for not doing what I went there for they're just a bunch of scammers on top of that when you go to the restroom, there's feces all over the place. They're so dirty there. I'm surprised they're in business. If I could give them a zero star, I would maybe even a -0 read more

NHD IS A COMFORTING , CALM,& WELL KEPT BUISNESS WITH SUCH WARM HEARTD STAFF. Belinda, Christen & Sandra are people that has a part in them that each individual needs in their life because that's how sincere they hearts deeply. Thanks guysI'm you number one FAN!!!!May God Bless you all. read more

Worst dental office ran by the worst receptionist and office manager ever to be in dental health. Whoever owns this facility needs to do some soul searching for the simple fact that you have 1.5stars on yelp due to your staffs incompetence and lack of bedside manner. I would rather take my chances ripping my tooth out myself than to come here. Staff:0/10 poor attitude, lack of empathy, and genuinely lazy in trying to help. Sorry I inconvenienced you by calling with a swollen mouth and hole in my tooth. I must not be educated on who or what a dentist is.. maybe I should go back to school because this would be unacceptable behavior from any healthcare standard.. read more

Tried to make an appointment for my son and I requested an ASL sign language interpreter and they said NO they're not responsible to provide me a sign language interpreter! And that I have to call my insurance company to provide me one. I disagreed and told them that they're literally violating the ADA laws and they could get sued for any miscommunication. They don't even care about it and still said NO. read more

Horrible!! They rescheduled me twice then when I'm here today for some X-rays cause apparently my insurance didn't approve my root canal I've been waiting 4 hrs!!! My appointment was at 1pm!! I got here at 12:50 and they still didn't take me they came taking so many people before me like what! I just walked out never again plus I drove from Modesto for this. So unprofessional especially since everytime I asked how long they said you should be next or just 10 mins like what. Definitely never coming again! Only gave one star since it won't let me out zero! read more

Went for a root canal. 80% of the pain went away. Spent ~800$ cash. Constantly kept reporting. Told the Dentist there is still root he did not get. He kept saying clean and it will go away. The pain is exact same point just less intensity. They proposed removing the tooth which is a ~200$ procedure and I told them I would consent to this. Spoke to corporate about this and they said Jason the front desk reception would get back to me on the matter. This was about 2 months ago that corporate said this and I have been calling during business hours every week or 2 and no response. Will update my rating if problem is fixed. read more

This Dental Office is the worst my grandson had an appt Sept 1 and then I get text message saying the dentist is sick the day before his appt and they will contact me to make other appt for him never heard from them I have text them and left 5 messages with this dentist office they have never call me back I give o stars for this dentist offices it worst Pam T. read more

There were 3 people working up front. The black lady is crazy!!! And soo rude and unprofessional, they had the little Asian girl working up front answering every single call, checking in patients and helping the other patients with their next appointments. And the Mexican lady just sitting there. I feel so bad for her. She was so nice and helpful. read more

Worst dental place ever. Come to your appointment early at 8:45am and have to wait for very long time. Appointment time 9am and call in at 9:37am. Dentist assistant show up 10am. Crazy experience when you have family member waiting at airport at 10:10am. read more

I made an appointment here for April 4 2023 to get My teeth clean and to see if I needed to get my wisdom teeth out. And my appointment was at 9 o'clock. I get there sit in the front for an hour then get called my back they do my X-rays and the lady had no idea what she was doing. Then sit in the chair for about 10 min. Then the lady Dr.kaur come checks my teeth and says we can't clean your teeth today we have to much going on. So then I go to the front to make another appointment with Jose, who books me out 3 weeks for April 28 at 1 to then Get a text the day before my Appointment that it is canceled bc they didn't book me under my doctor. Wasted my time twice!! This place had no idea what they doing. Jason up at the front was very helpful and do appreciate him dealing with me being up set. Don't wast your time here ! read more

Didn't read these reviews till at the dentist, first thing I asked before they took my daughters X rays was "can this office prescribe Vicodin etc for pain?" She said no they passed a law you have see an MD for pain meds. This is a flatout lie, the only reason this office couldn't prescribe is because they don't possess a PHD! So the state allows u to assume a certified dentist is about to drill you when it sounds like you get a high school ROP student or God knows who inflicting pain on your kid because I trusted the state! Thank God for Yelp, now I'll pick based on reviews. They also had 8 other 1 o'clock appts and 1st apt is 3 mos out..! read more

I've been going here for a couple of years, and my biggest concern is that they never answer the phone, or return my messages I Left. I've called 2 times in the last week because I have teeth hurting and they won't call me. read more

They have all new staff. Dr. Robert the old Man is NO LONGER working there. I had an appointment on 9-6-2022 and the new Dr. there was very caring and listen to me. They were very helpful. There phone system is still working out the kinks so you either have to go in to make appointments or you can text them. I would bring my children here to be seen. And that says a lot. I cried because I felt so heard and cared for. Thank you to the staff at Highland Dental Group. Compassion goes along way. read more

I was never able to make contact with this office after calling them several times over a month period. I called the number, it didnt even ring, it went straight to voicemail. I left several messages. I never got a call returned. I would give 0 stars if that was an option read more

I had my doubts when I brought my daughter in. But after filling out the booklet of papers, my daughter was called back. The girl who did her xrays was very nice. Everything looked clean and professional. Dr. L was very kind. The appt to fill the cavity was scheduled3 months out! Crazy. read more

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This office ruined my friends dentures and refused to adjust them or do any work on them. They couldn't use the dentures to eat or anything. Honestly terrible work on the offices part. And to hear about the doctor refusing work? That's just crazy. If you want dentures here I wouldn't even look here, go somewhere else. read more

Highland dental caused me to loose two facial teeth. They shaved down way too much of one of my teeth for a crown. So small that the crown they put on broke off with most of my tooth. The other tooth had a total of 3 root canals done on it, which weakened the tooth and most of that tooth broke off. Obviously the second tooth needed a crown which I had to keep pointing out to them. They totally blew it off and I lost most of that tooth. I don't recommend highland dental to anyone. They do not know what they are doing. I had to tap 1 star to start my review. They do not deserve even one star. read more

Horrible service! It should be close down! I call her to make an appointment and she hang up on me. I have to go their 3 time to finally get a referral. Once I have the referral paper, The place they recommend me for making an appointment end up canceling my appointment the day before my appointment date. I hate this place!! They need to hire better employees read more

Every important appointment that has ever been made has gotten canceled ! I take time off work just to have it They have very dirty instruments And can not even pull their act together long enough to do all the work they keep rescheduling you for once you get in. They claim they don't have enough time do your work because other patients are waiting read more

Definitely would NOT recommend this place. I sat in the waiting room for an hour with an appointment. They do not give appointment reminders even though they ask if you want them. When rescheduling, they only have availability 6 months out. read more

If I could give this place a zero I would. They never answer their phone, they don't return calls, they don't even check their voice mails. I was a new patient that never got a chance to be seen. This place is a trip off and their getting RICH of the backs of low income people. I will be submitting a complaint and reporting them to the board. Everyone should report this DIRTY, Filthy place of business. read more

Believe the reviews. this has to be the worst place ever, I filed a complaint with the dental board, they lie, change dates on x-rays to cover their mistakes. it takes months to get anything done, constantly retake x-rays because they were done wrong, just about impossible to contact on phone, I could list about 50 things they did wrong but not worth it. if I had the money to hire an attorney and take them to court for messing my mouth up. I have since then quit this place and also medi-cals access dental insurance and switched to liberty ins and a real dental office, not a dirty clinic. I saw a few photos of the dirt and looked at the date the same cobweb and dirt from 2 yrs ago are still in the office. I'm just glad I was able to get my mouth fixed by a real dentist and a real dental office. oh btw, since this is a clinic and most of the dentists aren't fully lic dentists they can't give you any pain meds just Motrin/Tylenol and antibiotics, so if you're in real pain you're out of luck. do yourself a favor go someplace else... funny how so many bad reviews of this place have been flagged and on another page. read more

Staff not friendly and very unprofessional. The office is dirty! There's debris all over the walls, windows and dentals chairs. Brown looking stains on the walls and the bathroom looks like it does not get clean often, as soon as You walk in that office you can see how dirty it is, the waiting room is filthy. read more

This is the worst dentist office I've ever encountered The oral surgeon is horrible the staff is mediocre i'm definitely gonna find another dentist I will never go there again. read more

Would give 0 stars if I could. Dr. Robert came in with such an unprofessional attitude. He didn't even let me translate the information he was giving to the patient who doesn't speak English. He just kept talking and told me not to speak until he was finished. What's surprising is that he kept bluntly preaching his title and experience as a doctor, yet he couldn't even describe to us the specific tooth he was pointing at when looking at the x-Rays. I was speechless. When asking questions for clarification, he had the nerve to say he felt disrespected when he was the one talking down to us the entire time. The front desk lady scheduling the next appointment was also not on the same page as the doctor. There was no communication whatsoever. She gave an agenda that was different from what was discussed previously and kept mixing up the treatment plan. read more