I had a great tour at The Charleston a few weeks ago. The community is clean, warm and inviting…read more The residents look happy and the care staff looked like they care about the people there.

My oldest sister moved here a few months ago because she needed a higher level of care--more…read morenutritious meals, help with her meds and laundry, medical assistance, etc. Everyone here was so helpful and kind. They let us have a meal with her before she moved in. We can pay to eat other meals with her. We can also reserve a dining, kitchen, movie or meeting room. They have a business center with computers and printers, a fully stocked library with books and games, a communal kitchen, chapel, laundry rooms, and great dining room with table service or buffet meals. It's not very close to any of her siblings, but it's a nice community. They recommended a local florist who delivered beautiful flowers and even treats! When the covid-19 crisis hit, they were very careful with cleanliness. It was heartbreaking to not be able to celebrate my sister's 75th birthday with her, but they made it special for her.

Welcome to Osmond Senior living. We are humbled to be a part of this great assisted living home…read more It's in our neighborhood and we take great pride in knowing that it is designed and remodeled in order to provide the highest level of assisted living in Utah. We are a "Type 2" facility and as such we are equipped to provide the best and highest level of care in Utah. This is a luxury home that has been totally remodeled from top to bottom in order to accommodate seniors in a safe and luxurious home setting with all the functionality of a large scale assisted living. The home is equipped with an elevator and ADA compatible living quarters. Each room has a bathroom that is handicap accessible and is set up with a call system to summon help if needed. The home is monitored for emergency services and has video surveillance and security. The home has a new sprinkling system throughout and has emergency equipment on each floor. Our shower facilities are equipped with the space for assisted showering and safety care. We are concerned about the great folks who will be living there and each tenant will be given a personal pager for any assistance that they may require. We have an incredible staff! Our administrator is the same woman that took care of my grandparents George and Olive Osmond when they were in need of assisted living a few years ago. Her name is Teresa Covington and she is passionate about caring for the elderly. She and her staff live in a house on site and will be available 24 hours a day! Also, as a type 2 facility in Utah, all of our staff members are Certified Nurses Assistants. These CNAs will be trained and ready to meet all the requirements your loved ones may have. Our home is in a luxurious neighborhood that has some of the nicest and kindest people on the planet living there. Sunday services are provided every week and there will be plenty of entertainment with the Osmond family living near by. We will visit often and our family and some of our extended family will be on hand to perform on a weekly basis for your loved ones entertainment. There will be many activities here at Osmond Senior Living. We will make sure that your loved one will be active and healthy as possible. We will have a theatre area, a hair and nail salon area, and many other fun and helpful amenities here. There is a very large deck off the back and a patio to the side of the home. We have a pond and waterfall feature. The home is fenced and the property is protected. We encourage family members to come and eat with your loved one at the home. If you will call ahead we can accommodate your arrival and we welcome it! Feel free to contact us any time. Our commitment to you is that your loved one will be safe and cared for like one of our own. We are committed to this. We feel it an honor to be in this business and view these wonderful elderly people as a gift from God to be cared for in a loving way that reflects our personal values and commitment. We look forward to meeting you and walking around the facility personally with you. Sincerely, Jared and Heather Osmond

How can the owner of this establishment give himself a 5 star rating? Why when I posted a review…read moreon Friday was it moved to a second page? Since my father was removed from the facility he is now covered in blood/bruises and has a knot on his head from the fall. He went in there with not a scratch on his body and walking; now he has to be pushed in a wheelchair because he is in so much pain. The hospital in Alpine has called twice since he was discharged from the ER but the Osmond Senior Living facility has never called to check up on him. After getting additional facts I understand that there was nobody in the room when my father fell, he was placed in a recliner and left by himself. How can you call that "care"? Also the nurse was very rude and demanded that my father be removed from the facility because they couldn't take care of him? Why did they accept him in the first place, and it wasn't the first time he was there. This seems to be a case of neglect and the Osmond Senior Living Center is trying to make this go away. One concerned phone call from them would have gone a long way. It wouldn't stop the pain and suffering that my father is now feeling or the additional work it will be to nurse him back to his previous health status. I am reposting my original review in hopes that Jared O. reads that the facility has some problems that need to be addressed. Perhaps some additional staff to look after dementia patients and to block the stairs so that patients can't wander away and fall down them. That is another huge problem in my opinion. D. Pallas 6/20/2014 My father was there for respite care. On the second day he was found trying to go down the steps from the second floor. He is a dementia patient who should have never been placed on the second floor near stairs. A staff member then put him in a chair and went to the first floor. Luckily my sister happened to be there dropping off something when she heard a loud thud. That was my father falling to the floor from the chair. Apparently nobody stays with these dementia patients which is very neglectful. To make matters worse when my sister went to see what had happened realizing it was my father she was shocked at the lack of oversight. The Administrator (who is a CNA) then told my sister that they could no longer take care of my father and to take him home immediately with her. He insisted that she pay the daily fee even though it was still early in the day. So in the mist of trying to look at my father to see if he was injured and crying while trying to pack his stuff they demand a check. We have an aide that comes 3 days a week to bath my father and she reported to us that in the morning when she got there my father was laying in a wet bed because his catheter was blocked due to lack of irrigation the night before. My sister is now in the hospital getting my father x-rayed to see if there are any broken bones. He has multiple bandages on his arms and a bruise above his eye that were not there the day that he entered into the facility. I have worked 17 yrs in health care and can't believe that this type of Level II Care is acceptable to people in Utah. I wouldn't want anyone I loved to be placed there even overnight. How appalling!!! Worst care I have ever heard of. This place did not call us to see how he was when my sister took him home. They only care about the money I guess. Shame on them.

In order to provide consistent quality and compassionate care for residents at all levels of need…read morein a facility, the staff must also receive consistent, professional management, minimally up to Utah state labor standards. This facility is plagued with immature staff management, which has created a hostile work environment for many and a high turnover rate. Until these issues are addressed properly, the residents are at risk of having a distracted and unhappy care staff. Examples include retaliatory behavior when a confidential HR report is made, management level gossip, inconsistent and preferential scheduling, lack of differentiation between an availability notification and time off request, unprofessional and aggressive conduct during personnel evaluations, references and adherence to employee manuals never distributed.

River meadows is an amazing facility! Couldnt find a more caring team of workers! Having the…read moreopportunity to work here and also having had family members live here I got to see first hand how much time and effort is put into making this facility so great! Management really puts their heart and soul into this building, it's staff, and it's residents. Thanks river meadows!!

I have been a patient at Heritage care center in American Fork on three different occasions. Yes,…read morethe building is older but it's the people running it and working there that make the difference. The physical therapy department rates top in my book. Yes they push you, but how else are you going to get back to good health. The food served is great plus they give you alternate choices if you don't care for what they are serving that meal. Who does that? It's like a small restaurant. The rooms are cleaned daily so there are no funny smells. They have single and double rooms. Everyone has their own tv and remote. They have daily activities, church services on Sunday, family home evening, a beauty salon to keep us feeling our best. They can take you to your doctor's appointment too. If I were to go back to rehab from a fall or to get well ............ there's no question in my mind where I would select, Heritage Care Center in American Fork.

To be honest I read the reviews here and there. But I dont believe half the reviews. I went there…read morefor wound care was there 2 months. Do they care yes of course. Rooms are ok but could use some color like paintings on wall feel like home. All the staff was awesome. Loved the aides and nurses but they were under staffed a lot . Alot was put on the shoulders of the workers that were there. and Didnt care for some of the things I heard and seen. I food their was good but had few issues but overall great food. I may post a youtube later. I was treated with respect from day one. I always believed you give respect you get respect. I didnt wanna be in a nursing home especially after what happen with my mom at woodland park in slc.. Would I recommend Heritage Yes! (shout out to Mike,Brittney, and everyone else that help me) again Comes down to a leap of faith give them a shot.

The Home Instead team approaches Senior Care with professionalism and expertise. From the…read morecoordinators to care takers, you always know that your loved one is priority. I highly recommend Home Instead to anyone looking for senior care.

My Mom used Home Instead for over 5 years until she passed away recently. Remaining at home was…read morevery important to her and she was physically unable to do so absent significant help. Home Instead made it possible for her to remain at home. The aides provided for her personal care, cooked, and did light housekeeping. More importantly, they were wonderful companions. They showed love for Mom and Mom loved them back. I found the aides to be knowledgeable, professional, caring and compassionate. I would not hesitate to strongly recommend Home Instead.

To start out I'll say I am an athlete and have been through physical therapy twice before. Once…read morepost knee surgery and once post left shoulder surgery. Now I'm back for my right shoulder and found Orrock and Mendenhall via online reviews. This has been my best physical therapy experience and the amount of time and care they put into each treatment is light and day difference from previous therapists. My appointments are on average an hour and 15 min and start with heat and electric treatment followed by a massage to get me warmed up before the work out then assisted stretching and finally with cold therapy. My previous experiences were less then 30 min and I left and felt like I could just do that at my house and ended up doing just that. This time I'm sticking with the in office visits because they do so much more than I could on my own. A big thank you to the entire staff at Orrock & Mendenhall Sports medicine and physical therapy!

For Orrock Mendenhall Sports and Physical Therapy:…read more Was a patient here for a few months last year. I had a low grade upper hamstring strain and wanted to tend to it properly. Buck put me on course with physical therapy routines that isolated various parts of my hamstring. Strengthening the areas around the affected area as well which helps with overall hamstring strength. During my visits I also worked on other general areas such as lower back and posture. Last he also helped assess and correct my running posture. I'm not a runner but it was a nice bit of extra knowledge. I recognize some of these additional exercises I wasn't necessarily in severe need of, but perhaps with my issue being a little smaller than others (Buck routinely worked with patients rehabilitating broken bones and complex sports injuries of all ages), Buck worked to maximize my sessions with other routines which to be honest did improve my overall fitness. I still use some of the stretch and exercise routines provided for my lower back and hamstrings to this day! I haven't had the chance to be back to physical therapy since (sorry Buck!!! :D) Thank you Buck and team for the assist!

I have worked in the healthcare field in the PC area for many years, meeting many caregivers from…read moredifferent companies and I have found that Emeralds care givers are among the best. Being a smaller company Nancy Bond is able to coordinate the best fit for her clients and her employees. Nancy hires bright and confident care givers who are kind and resourceful. I would highly recommend Emerald Home Healthcare.

I highly recommend Nancy Bond and Emerald Care. When my dad was challenged by a series illness, and…read moreI couldn't be there with him - I needed someone who would actually care and could serve in my role of caregiver, helper, etc. I trust Nancy implicitly. She is determined to find the right solution for each situation. As an RN and former hospice worker, she also brings oversight, expertise, humor and most importantly - peace of mind. Yes, there are many larger organizations, yet my experience has been that with Emerald Care you actually find a a group who truly cares about providing whatever help is needed whether it is a simple as grocery shopping to much more involved. Nancy's hires have been professional, educated and dedicated.

My mother was in Spring Gardens Lindon and we are so impressed with the staff and director of…read morenursing. It is a lovely and welcoming place and the residents are happy and engaged in friendships and activities. My mother loved her meals, especially the daily homemade soups and pastries. We are so grateful for the director of nursing that not only helped my mother but helped me navigate this time in my mother's life. Care was exceptional. Staff was kind and thoughtful. Loved the facility and activities that were offered. It felt like a second family from the executive direction on down. I highly recommend Spring Gardens of Lindon.

My parents lived in assisted living at Spring Gardens for just five months. My initial impression…read morewas that it was a beautiful, clean, friendly place with caring, dedicated staff. The receptionists quickly learned my name and always greeted me warmly when I came.The kitchen and cleaning staffs were amazing - always cheerful and kind to the residents and their guests The c.n.a.s and med. techs were attentive and patient with my aging parents. There were many fun activities and outings, and the food was usually quite good. (I especially enjoyed the salad bar.) I appreciated that meals were available from 7:00 a.m. to 7:00 p.m - very accommodating. I was also very impressed with the various entertainment, especially during the Christmas holiday. Mom thoroughly enjoyed the Valentines dance in February! Beyond all of that, the thing I loved most at Spring Gardens was the wonderful residents who warmly welcomed my parents and took the time to get to know them and befriend them! As the weeks went on and my parents began to settle in, I started to notice some areas which had room for improvement. Services we had signed up and paid for were not always being done, and/or my parents would be charged for services, like laundry, that we did not sign up for. There was also a LOT of pressure from administrators to change my parents' primary caregivers to the in-house medical staff. Though convenient, it quickly became an obvious conflict of interest. Another concern was the staff's lack of training on "redirecting" residents with dementia. (Mom has Alzheimer's.) One staff member told me that when there was training offered, very few staff attended. (Why wasn't such training mandatory?) When it came time to move Mom to memory care, my family spent several hours, on different days, in the Spring Gardens memory care unit observing the way the residents were cared for. I found the atmosphere very different from assisted living. Of course a great deal of that had to do with the diminished cognitive abilities of the sweet residents there, but even more so was the stark difference in lighting, furnishings, layout, and activities. There was minimal natural light and the common area was small and cramped. Residents were almost always found sitting in front of a t.v. Rarely did we see them engaged in activities. The unit always felt understaffed and lacking. The bottom line. If your loved one does not have dementia, then Spring Gardens is a lovely place to live, though not perfect. However, if your loved one needs, or will soon need, the additional attention of memory care, I suggest looking elsewhere.