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    Highlands Foot & Ankle

    5.0 (1 review)
    Closed 8:30 am - 4:30 pm

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    9 years ago

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    Waco Gastroenterology Endoscopy Center

    Waco Gastroenterology Endoscopy Center

    2.4(18 reviews)
    3.4 mi

    The front staff who set appointments are incompetent and discombobulated!…read moreBe honest: how many of you have called to get an appointment or follow up from a call from the staff only to be put on hold; a never-ending hold where nobody ever picks up? That's what I thought ...about 90% of you right? Out of the 90% of you that agreed, how many of you have thought maybe it's just an aberration but when you went to make another appointment the same thing happened? How many of you don't have a job? How many of you don't have a daily schedule? How many of you don't have other things to do and other appointments? How many of you have absolutely nothing to do and you just sit on your couch and enjoy waiting on hold forever and forever because it doesn't matter because you don't have anything to do? That's right so when you add it all up we're talking about disorganization, incompetent, poorly trained and managed FRONT OFFICE STAFF unable to prioritize the most important part of their business which is the patient, not the doctors. Do the doctors actually have anybody to see or operate on if there are no patients?

    My son is a student at Baylor. He was vomiting continually and the ER recommended going here for a…read moreGI specialist. They did get my son in quickly and diagnosed him with several ulcers. However that is when the care ended. Every call to the office puts you in voicemail hell with no live person ever answering. Every voicemail left is never returned. They offer a texting service to contact them which also is never responded to. After 2 days of leaving messages we finally went to Premier ER. They took great care of my son and recommended contacting our GI for a medication adjustment. All we could do is laugh. Instead I called my doctor back at home who contacted a GI back at home to help us

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    Waco Gastroenterology Endoscopy Center
    Waco Gastroenterology Endoscopy Center - Approaching a 17 minute hold with Waco gastro isn't actually the norm because you can go on hold for an hour and they still won't answer the

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    Approaching a 17 minute hold with Waco gastro isn't actually the norm because you can go on hold for an hour and they still won't answer the

    Highlands Foot & Ankle - podiatrists - Updated May 2026

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