We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Richard and his team behind him worked with me and my wife greatly appreciated. He took he's time…read moreout to answer any and all questions me or wife had. He is a wonderful person who kept the communication going everyday no matter what it was. I would definitely recommend him and his services to my family or friends who need someone that will always have their back when it comes down to getting a loan and staying with them even if they think they have all or any questions that need answers. Thank you again Richard.

I just went through the process of buying my first home. Richard and Jan at Interlinc made the…read moreprocess so much less painful than it could've been. We came across quite a few hiccups but they were so great about answering my emails within an hour and keeping me up to date on everything. I didn't usually have to ask for updates, they just offered them constantly. We are finally scheduled to close day after tomorrow and Jan has been amazing about answering all of my questions and talking me through each document line by line. Buying a home is scary! But they make it so much easier. I had initially chosen to go with Bank of America because I've always banked with them but very early in the process I noticed that they have millions of clients, I am just another one in the masses. With Interlinc, I always felt like they knew exactly what was going on with my loan when I called or emailed. They didn't seem to have to go through 18,000 files to find mine. When we came across an obstacle they offered options instead of roadblocks. They really were great and I would recommend them 110%!

I found Carlos Martinez on the TSAHC website as I am trying to buy my first home. He was very nice…read moreat first and he told me to submit the application and that my credit wouldn't be ran until we went over the application together. I said ok. I submitted the application and I haven't received a call nor a text. I got a notification from the credit bureau that my credit was ran. I reached out asking why he had ran my credit if he stated he wouldn't run it without going over the application. His response was "My apologies, either way I am unable to retrieve any of your credit scores and reports as you have a credit freeze and identity theft on your credit." I asked him what should I do and I told him I could send him myself my credit reports. Ever since then pure crickets. Haven't heard anything from him. How unprofessional. If he didn't want to work with me anymore, he could've just simply told me that versus just ignoring me. I understand everyone has life and they're busy, but there's no reason why you should ignore a potential client Who's trying to work with him. I definitely would NOT recommend him

Fortunate to know Nick and the team! Customer service is unmatched! Would absolutely recommend them…read moreto any and every one! I was talked through everything I had questions about, and have gained a lot of knowledge in working with Nick.

Sarah Miller was the ABSOLUTE BEST! She made the process so easy, handled everything and picked up…read morethe phone at all hours. We worked with her solely from start to finish and she made it stress free! And we closed early!

Sarah Miller was terrific. I couldn't be happier with how things went. She was there to answer all…read moreof my questions and made buying a home so easy.

Great small bank, fantastic service, friendly, good rates on loans, 10 times better than Chase !!read more

Totally shocked after several discussions that rather than suggest other areas or companies for…read moreseeking a refinance loan to save our home of 31 years we were told to basically go to a "loan shark" for securing monies. What an awful thing for a Senior Loan Officer to suggest at a bank. I would NEVER deal with such individuals again.

I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

Christy (I believe that's her name), was very helpful, kind , funny and professional. She made…read moresetting up the checking account for my son super easy and was extremely knowledgeable.

Poonam was very helpful this is the best branch highly recommended please come to this branchread more

Awesome group! They did my home loan and it was quick and efficient. They didn't play around they…read morewere upfront about everything and the group works wonderfully together!

We have used Cory Neal and team for a mortgage when we purchased a new house and then later to…read morereduce the rate with a refinance. The process was as painless as possible and we got a great rate each time. Cory was always available to answer our questions and made us feel like he really cared. We have referred countless friends and family to him for mortgages.