Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Richard and his team behind him worked with me and my wife greatly appreciated. He took he's time…read moreout to answer any and all questions me or wife had. He is a wonderful person who kept the communication going everyday no matter what it was. I would definitely recommend him and his services to my family or friends who need someone that will always have their back when it comes down to getting a loan and staying with them even if they think they have all or any questions that need answers. Thank you again Richard.

I just went through the process of buying my first home. Richard and Jan at Interlinc made the…read moreprocess so much less painful than it could've been. We came across quite a few hiccups but they were so great about answering my emails within an hour and keeping me up to date on everything. I didn't usually have to ask for updates, they just offered them constantly. We are finally scheduled to close day after tomorrow and Jan has been amazing about answering all of my questions and talking me through each document line by line. Buying a home is scary! But they make it so much easier. I had initially chosen to go with Bank of America because I've always banked with them but very early in the process I noticed that they have millions of clients, I am just another one in the masses. With Interlinc, I always felt like they knew exactly what was going on with my loan when I called or emailed. They didn't seem to have to go through 18,000 files to find mine. When we came across an obstacle they offered options instead of roadblocks. They really were great and I would recommend them 110%!

Sarah Miller was terrific. I couldn't be happier with how things went. She was there to answer all…read moreof my questions and made buying a home so easy.

I want to express my gratitude for Chad's remarkable professionalism during my home-buying process…read more He was honest and transparent throughout the entire process, which made a huge difference. I was a first-time buyer, and Chad's dedication and commitment to his work made the experience stress-free and seamless. Before working with Chad, I had no idea that my previous lender was charging me from both the front-end and the back-end. Chad was transparent and took on his fiduciary responsibilities as my lender very seriously. If you're looking for someone who is down-to-earth and family-oriented, Chad is your guy! Thank you, Chad, for being such a reliable part of my home-buying process!

Great small bank, fantastic service, friendly, good rates on loans, 10 times better than Chase !!read more

Totally shocked after several discussions that rather than suggest other areas or companies for…read moreseeking a refinance loan to save our home of 31 years we were told to basically go to a "loan shark" for securing monies. What an awful thing for a Senior Loan Officer to suggest at a bank. I would NEVER deal with such individuals again.

I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

Christy (I believe that's her name), was very helpful, kind , funny and professional. She made…read moresetting up the checking account for my son super easy and was extremely knowledgeable.

Poonam was very helpful this is the best branch highly recommended please come to this branchread more

Awesome group! They did my home loan and it was quick and efficient. They didn't play around they…read morewere upfront about everything and the group works wonderfully together!

We have used Cory Neal and team for a mortgage when we purchased a new house and then later to…read morereduce the rate with a refinance. The process was as painless as possible and we got a great rate each time. Cory was always available to answer our questions and made us feel like he really cared. We have referred countless friends and family to him for mortgages.

Buying a house is a big step with a lot of decisions to be made. First you need to find the right…read moreReal-estate agent that fits your style. Now it's time to find a lender and the choices are a plenty with online services and local lenders. I decided to shop rates online and boy I was surprised at what a good deal I got. I won't say the name of two online lenders I spoke with. I locked in a rate then sent in all the paper work paid up front for an appraisal and we where good to go RIGHT? Wrong underwriting kicked back the loan changed rates and loan type. Bait and switch , I think the game here was they got you because it's to close to the closing date for you to switch lenders. This is where Anthony came in, I told him my issues he came up with a solution not only did we close on time he saved me about $5k out of pocket. I would highly recommend this company to handle your needs with your best interest in mind. Service was impeccable!

From the owner: We help people with all kinds or mortgages. Sometimes they have been told they can't buy a house…read morebut we always find a way to help people purchase their dream home.. Our service and customer care is above the rest.