I wish we had access to more stars From the second I…read morecalled to make an appointment (with the most engaging Ashley) this experience was a dream . I came in with what could have been edging on a serious upcoming issue which Vik, my doctor considered very carefully as we proceeded through the process. From explanation to result I was totally at ease, understood my options and the possible outcomes, costs and his opinion. Then, Vik even suggested getting in to see the retinol specialist in the office upstairs (one of only 4 on Vancouver Island) and once he got my ok, he bolted upstairs to speak to their VERY busy office and amazingly managed to get me in that very afternoon. Their reasoning- "Oh we really like Vik and the whole team at Eye Plus" . Eye Plus is worth the drive and it's worth your eyes. Book an appt and put your mind at rest and enjoy the experience. Can't say enough. I'll probably bring them chocolates next time I drive by!

Very disappointing. I left with a full blown panic attack after being refused my mask exemption. I…read morewas not told when I called that I needed a doctor's note and according to Dr. Henry's guidelines, no note need even be presented. it is not anyone's business why I cannot wear a mask and quoting the BC CDC site: "People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt. Some people cannot wear a mask for psychological, behavioural or health conditions. Some people may also need to remove their masks to communicate due to a hearing impairment. Be respectful of people who can't wear a mask." Please get educated people! I was told I could wear a bandana, which is ludicrous. I really need glasses as a lens fell out of my old ones but I won't go where I'm not welcome.

My eye test went smoothly the doctor and staff very friendly and professional…read more My local FYI location in Ladysmith was booked months in advance so I had to drive to Nanaimo for this test. I'm 82. After ordering my new lenses at the Waddington location on Nov. 20th I asked that they please be sent to Ladysmith for pick up. They aggreed. As the Post Office was on strike I had to wait until Dec 17th when it was over. When I didn't get them before Christmas I called FYI. It is now Jan 4th, I have called Nanaimo once and Ladysmith twice and after being told each time they will be shipped right away, they have still not been mailed.

My sister had broken an arm off her classes. FYI on Waddington in Nanaimo installed two new…read morematching arms and wouldn't charge us for them. Great friendly and efficient service - Shayne

The owner helped me pick out the perfect pair of glasses, I'm happy with the whole product and…read moreservice, great job guys...

From the owner: Diamond Eyecare is a quality eye care and eyewear store in Nanaimo. We offer an exceptional eyewear…read moreshopping experience and provide our customers with the best possible optical advice. Take advantage of our Buy One Get One FREE offer on all prescription glasses and prescription sunglasses.

I visited your store on Commercial Street in Nanaimo just before Christmas as I had a problem with…read moremy glasses' I was very impressed with the friendly staff and the service I received. My glasses were fixed and I was on my way in no time. Thank you Tony Mayor

From the owner: The IRIS network includes over 300 Optometrists and Ophthalmologists across Canada. Our…read moreprofessionals maintain the highest standards of technical skills and are equipped with the latest advances in eyecare technology. Book your eye exam and our professionals will build a plan to improve your vision and to protect your eye health based on your health history, daily activities and budget. IRIS offers a large selection of prescription eyeglasses, sunglasses and contact lenses and we look forward to helping you select the perfect products so you will look and see your best!

After initially posting a 1-star review for this store I was contacted by the regional manager who…read moreaddressed my concerns in a satisfactory manner. I have since updated my rating to reflect this.

Terrible customer service and very unfriendly. No greeting when I came in to browse and when I…read moresmiled at the woman working there I was met with a blank stare. This has happened to me on not one but two occasions. On my first visit I asked for assistance but I was ignored. I live downtown and would love to support this business but I will not be returning.

I don't buy anything here, but I love it for the consignment. I send all my unused name-brand…read moreclothes here and collect a cheque once in a while. They donate the clothes they don't use, or give them back. I always just donate. Way easier way of flogging guys clothes than selling on FB.

Another cool and fashionable place that is conservative on one hand and can be edgy if it wants to…read morebe. A healthy balance of booth. Prices could be better to be honest.