Recently I had my eyes examined by Dr. Navdeep Singh who became concerned by what he thought might…read morebe a retinal tear. The office worked diligently to get me an appointment in Victoria with a specialist but it couldn't happen in a timely manner. The long weekend in July was happening! Thankfully they were able to secure an appointment for me about 10 days later in Vancouver. A small hole in my retina was repaired that afternoon by laser in the retinal specialist's office. Thanks to everyone at Woodgrove Optometry for their focus and perseverance. Good catch!

The doc must book three patients all within the same time slot because I am always stuck waiting…read moreatleast 30mins past my appointment time. Absolutely terrible service. Would not recommend

The cost is the highest in BC, way over priced. Yes lovely decor and nice staff but is it worth it?…read moreI just wanted a vision test. Go here if you don't mind pay $100+ more than other places. I have insurance and still ended up paying on top of that and with the seniors' rate after MSP.

Might be the best but also the most expensive that I found. If you have insurance no problem. Found…read moreanother reputable place for 1/3 the cost.

Absolutely appalling service: $1500 worth of prescription glasses ordered, which arrived on time…read moreand reasonably accurate. Nosepad fell off the everyday progressives. Simple enough. Just drive the 90 minutes back to the Nanaimo store for replacement pads. "Sorry that model is discontinued. You'll have to go on the Oakley website, fill in their warranty form, submit with a photo of proof of purchase, and hope they respond." Oakley website says "go to the dealer!" They got my money, so not their problem!

I went into the mall with my daughters and my eldest's daughters glasses broke. We had lost a…read moremicroscopic screw and the lens popped out. We just happened to see Lens Crafters right as we walked in. The sales rep Salturi? went above and beyond and fixed them free of charge.

The staff at Visions Optical were very friendly and knowledgeable. I purchased glasses there…read morerecently and I felt that the staff took time with me discussing all the lens Options. I will definitely buy my next pair of glasses there and I will be bringing my children in for a free eye exam.

I have been wearing glasses since 1974. I've purchased glasses from a wide variety of stores…read moreincluding; small-town shops, middle-of-nowhere sketchy looking shops, in French (which I don't speak), and Online. This is my LEAST favorite experience of them all. I am unhappy with both pairs of glasses because they seem off-kilter or something? My eyes ache and my head hurts wearing either pair even after having them for 2 weeks. BEWARE of their No Refunds policy that they don't have on the website or tell you about. I was able to return my online purchases-I'm telling you this because they use "cheaper than online" as a marketing tool. If they were upfront about exchange only, I would have bought online instead. To give Image Optical a chance to do better, I tried to speak with the Manager John Faires about these issues and Never got a callback. Then I sent 2 emails and filled out a customer survey. Nothing. I had to call in repeatedly to get someone to complete the Insurance portion which took almost 2 weeks to get Image Optical to follow up on. My 2 pairs of expensive glasses ($550) were due max 2 weeks later. 1 pair was ready. I got a variety of excuses pertaining to the missing pair. 2 days later the young guy told me they didn't pass quality control after I was previously told by the assistant manager they had been shipped. I said to Jaren that it took Image Optical from (March 26th until May 4th) to get me glasses that weren't even progressive lenses. (I have proof) "No, it isn't taking that long" was his response. (Not, We apologize for the delay and appreciate your patience) or any other quality customer service words. I am now uncomfortable with having to go into the store to exchange these unsatisfactory and expensive glasses. The way I was spoken to and the poor quality service influenced my decision to warn other consumers by writing this review.

Went there at 4.30 pm Sunday on my way out of town with a pair of mistreated reading glasses that I…read morereally needed fixed. Gayle spent 15 min putting them back together and now they're fine. She was really gracious and helpful and generous.