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    Hilford Moving & Storage

    2.9 (82 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Hilford Moving & Storage

    In-state moving

    International moving

    Out-of-state moving

    2 More Services

    Packing

    Unpacking

    Hilford Moving & Storage Photos

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    Debra b.

    Everything we owed burned up in a cargo fire, 33 years of memories. Was it insured? Yes! We would much rather have our memories. Hilford subbed it out to someone else. What a mess. Call someone else. Driver told us some scary stories about how tired he was and the trailers breaks had to be fixed before he came and loaded our belongings. He also stated he was so tired and hadn't had any sleep in days. Private message me for more info.

    I had Tony, Taylen, and Noe as my packers and they were amazing. If you have the pleasure of hiring or being contracted by this company, request this team! They love professionalism, promptness and getting the job done! I highly recommend them! They were careful with everything I owned and being a young disabled woman, very kind people to work with. They were done within a day!

    Damage to museum quality paining frame. Painting cost between $3K and $4K.

    Hilford Moving & Storage was not careful with our goods on our last move. When I called to report the damages, it took more than one month to receive a claim form. The claim form made no sense, and I telephoned Hilford's owner Sally Crain. On the phone she told me she had a service man who could repair the damage. Her service man is a personal friend with no license, bonding, or insurance, yet Ms. Crain wanted me to have this man take our expensive art and repair it in his garage. Hilford is an Allied Van Lines affiliate, and I telephoned Allied's headquarters. Allied takes no responsibility for its affiliates and was no help at all. After Ms. Crain's friend visited to inspect the damage, she sent me a letter from "Hilford Claims Department." There is no such thing. It took HIlford four months to contact its insurance company, five months for an agent to inspect damages, two more months to offer a "settlement," that was several thousand dollars below the amount of damage Hilford caused. In the interim, I spent at least 50 to 70 hours documenting the damage, reaching out to Hilford via certified U.S. mail and email. Hilford did not sign the mail's return receipts and denied receiving any correspondence. Now Ms. Crain states that the amounts listed to replace items or repair damage is too expensive. These amounts were taken from written estimates by certified professionals. I discovered that moving and storage companies purchase high-deductible insurance on storage only and must pay moving damage out of their proceeds/profits. That is why Ms. Crain continues to ignore damages of several thousand dollars. She does not want to take responsibility for damage she admitted to me on the phone that her movers causes. May is National Moving Month. Think twice before hiring Hilford Moving & Storage or any Allied Van Lines affiliate. If you hire Hilford, who we used in the past with no problem (before they brought their C-/D+ team on), pay for full replacement costs---and then pray.

    Gouged dresser

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    Page 1 of 3

    Ask the Community - Hilford Moving & Storage

    Review Highlights - Hilford Moving & Storage

    Starting with Pete Cresto who made the move much easier than I had expected and worked very hard to keep our costs down!

    Mentioned in 8 reviews

    Read more highlights

    Ventura Harbor Boat & Self Storage

    Ventura Harbor Boat & Self Storage

    2.1
    (7 reviews)

    After 2 years of paying rent for a 10x30 storage unit it was finally time to move! Movers showed…read moreup at 8:00 and as we started going in to the unit, it was discovered that RATS had gotten in to the unit and most everything that wasn't metal, glass or plastic was covered in MOLD! I called the office around 8:30 AM and left two messages, one about the MOLD and the other about the RATS. Office opened up a 9:00 AM so I expected someone to at least call or show up at the unit. Left around 10:00 with no word from anyone. When your paying movers $150 an hour I wasn't about to go hunt down their employees. Went back to the facility at 1:30 to check out. A woman was there at the office and I explained about the MOLD and RATS. She didn't seem to really care and said my belongings weren't wrapped, which everything was, but I explained the RATS ate through it. Mattresses were covered in RAT droppings and stained with RAT urine as well as other items. Not to mention everything was covered in MOLD. Leather couches, chairs, even wood furniture was covered in MOLD. I offered to show pictures of the damages and was told, "No, I believe you." Her look alone finished the rest of her sentence blaring "But I don't give a shit." So, here I am with a house full of furniture with MOLD and mattresses stained with RAT urine. I'll be making an insurance claim this week and hopefully they will either settle or sue the facility for their negligence in rodent control. The MOLD is another issue as they are close to the ocean and there's a lot of moisture. I have 1 other storage unit on Market street and so does a family member. Never had these issues there in over 5 years of storage rentals. Two years of paying for a storage unit only to find nearly a 1/3 of the contents ruined and now a mess to deal with my insurance carrier. I wouldn't have been as nearly upset as I am now if the facility's management had even acted like they gave a damn. They didn't even have to take fault for it and could have just said "I'm sorry this has happened." Don't trust your valuables here and make sure you have insurance!

    I've been storing here for about 2 years no issues , the facilities are really clean and reasonably…read morepriced ., its also near the beautiful ventura harbor which is another reason I enjoy going always a little side trip to the beach for some scenery or relaxation time , I would recommend this place to friends and family and I often do and the gate time is 6am to 7:50pm

    SecureSpace Self Storage Camarillo

    SecureSpace Self Storage Camarillo

    3.4
    (57 reviews)

    My experience here from first call into to location talking with Brad and Kevin was great talking…read moreon the phone and then in person roughly 4 months ago, it's a very clean facility safe excellent lighting great access hours. Kevin as the location manager cares about the facility and taking care of customers and so the company and location and its customers are very fortunate to have someone who cares and has excellent customer service, I've had several nice conversations with him. I also had the fortune of having a conversation with Vance from another location and helping out Camarillo wirh its staffing needs, he was very nice and very helpful with information and so on . I have visited my unit many times and never had a problem. Thank you to management for keeping a clean and safe place..

    The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

    Johnson Drive Self Storage

    Johnson Drive Self Storage

    3.4
    (5 reviews)

    Rick and Alex were very professional and efficient. They were very helpful and friendly I will…read moredefinitely use Best California movers again. I recommend them.

    I was so disappointed with my experience with this company. I'm writing this review in hopes that…read moreI can save you your time. There are much better facilities in Ventura with cheaper rates. I found one when this company failed me. I am a single mom. I have very limited free time during covid when my kid isn't in school now. I reserved a unit. Packed my truck. Arrived to do paperwork... employee was pleasant... signed the paper that said unit was acceptable without being offered to view the unit in question.. proceeded like a fool cause I just wanted to get things done. Moved 400 lbs of stuff into unit only to discover that DOOR LOCK IS HELD ON WITH THREE PHILLIPS HEAD SCREWS. All hardware for this unit is exposed. You can take your pick with how you would easily like to remove the door. You might as well lock it with a piece of string. It would take me 60 seconds with a screwdriver to see what any of my neighbors have in their unit. Unacceptable when I pay a company to protect my things. I have had many storage units and none of them have ever had exposed hardware. When I brought this up with employee he argued that my point wasn't valid, that no one else has complained about that, and told me there was absolutely nothing he could do for me except refund my money same day (he did offer to help me move my things out which was kind enough but only more frustrating at that point) He didn't offer me a more secure unit .. he didn't make me feel like my complaint was valid. He gave me the number for corporate. This was their problem not his. I called corporate immediately. I got ahold of a woman named Dawnya who listened and sympathized but didn't help. She told me she was on vacation and calls were being routed to her phone. Awkward. I said please get in touch Monday morning with resolution. I heard nothing from her Monday. I emails Monday night .. I heard from her Tuesday afternoon. Offering only a free month at another location. Lame offer. Many locations offer free month. Total BS. Thanks for nothing but wasting my time Johnson storage. You made my single mom life even more stressful and we're basically unapologetic about it. I'll let the photos speak for themselves as to the lock security.

    Hilford Moving & Storage - movers - Updated July 2026

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