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    Hilgerman Insurance Solutions

    5.0 (1 review)
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    4 years ago

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    Alliance United Insurance Company - Parked car got hit by the other brown car that was either trying to backup or parallel park.

    Alliance United Insurance Company

    (1.1k reviews)

    Was involved in an accident in Oct and the at fault driver had Untied Alliance. Its February and…read moreI've still received no Information because the claim agent refuses to respond or call back. I recieved 1 call in October for my statement and 1 in November after I filed a complaint with the California Department of Insurance. Customer service has no access to cases so the only people who you can get on the phone cant do anything. Based off their 1 star review I can see that I wont be able to resolve my claim with any satisfaction. UPDATE After my review I recieved a follow up from my adjuster. I was able to get information on the hold up and the status on my claim, and provide info. three weeks later (now it's been 5 months since my accident) still nothing. BUT I'm updating my stars to 3 due to the customer service reaching out and following up after my review

    This is for Alliance and Associates in Jacksonville. Work…read morestarts at 7 am to midnight . Agents should document their sales . This is because the company will most likely take your hard earned money. Can you believe the fuel cost driving 2 hour away to Jacksonville spending gas money and lunches in the hope you will be paid for your sales. There have been many agents getting nothing in return for their work. When you ask for your fair cut of your sales they intimidate you by sending their lawyers to you. The owner of the company is rich and lucks empathy for his agents. We went hungry, my family and I because of the low pay we got contrary to the contract. They promised me residuals after a month but I never got a penny. The owner runs the company with his kids.

    Thousand Oaks Insurance Agency - John Knowd, risk advisor

    Thousand Oaks Insurance Agency

    (50 reviews)

    I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

    I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

    Hilgerman Insurance Solutions - insurance - Updated June 2026

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