Quality customer service is right around the corner! My car was having a moment and hesitantly…read morestarted after needing a jump the other morning. So after advice from the hubby and the need to run several errands, I mean, of course this happens the day I need to take a child to urgent care! I took it to O'Reilly's to check the battery. They didn't try to upsell me on anything or slick talk me or you know... they were very straightforward I thought it was the battery, it was the battery and they sold me a battery. A good battery. Thank you.

They didn't end up having what I was looking for. But, not…read morefor the lack of trying! We looked for the part every possible way. The customer service was above and beyond. For auto parts and accessories, they have a great selection and reasonable prices.

places ads for NEW sets of wheels and tires and Told they have less than 100 miles on the, was sent…read morea set of scarred , touch up painted wheels and the tread on tires are obviously worn and used. tire gauge proves so. They claim they are new. but my local tire shops confirms that half of their tread is gone.I have pics and screen shots to prove! Caution. Do not trust these people. Do not buy online, only buy when you can inspect the wheels.

Drove down from San Antonio to pickup a set of wheels and tires for my Jeep. We caught traffic and…read moremade it close to their closing time but the team here was still so helpful and friendly to us! Our whole experience here was great ! Installed our wheels and wrapped our previous wheels . Staff here was extremely helpful . Will be making the drive again to continue purchasing my wheels from here . Thank you Buddy for being so helpful and kind and offering us refreshments.

Houston Auto Parts (originally known as Levan) is truly a life saver!…read moreI called around looking to purchase inner and outer TieRods for my Mercedes E350. Yes, Oreilly's, Auto Zone and Mercedes had the parts available but the price difference compared to H.A.P, UNBEATABLE! Not to mention, most of the competitors I mentioned earlier wouldn't have had the part until tomorrow. *For Oreilly's the Inner was $77/each and Outer $83 (L) $73 (R) = $310 (before taxes) *Advance Auto Parts $59 for each outer $76 for each inner = $270 (before taxes) *Levan The Outer were priced at $55/each and $35/ each for the inner = $180 (before taxes)! & my parts come with a warranty?!?! All in all : I saved a total of $141 going with Houston Auto Parts and was able to get my parts within two hours of purchase. This isn't my first time doing business with these pros and it won't be my last! Thanks for the best price and service in the city!

Imagine getting a car part from here & not touching it due to not having time to fix your car at…read morethe moment. Life happens right. Months later finally being able to fix the car -taking it to the shop & they tell you the car part they gave you doesn't fit. Now how in the world they got a 23 SE bumper confused and gave me a LE/XLE. I have no clue but obviously the guy at the from mid 30's 5'1 & some other shoulder length hair guy around his 20's clearly can't do their job. Angel the "store manager " was so helpful he said I can take it back & pay the the difference for the correct bumper but I have to drive back there & exchange it while my car is already at the shop across the other side of town . A joke . If you can't do your job right find another job . What idiot at a part shop makes a mistake like that.

Went in today to off-load an old battery I had sitting in the garage. Auto Zone gives you a $10…read morecredit for old batteries whether it was bought from them or not! I also was able to dump my old oil. I have been in this store many times but today Victor and Katie were incredible. Great customer service and very friendly. They both deserve recognition and a raise!!

If you're trying to get something for your car or need help with your car don't come here . They…read moredon't know anything about cars maybe try another auto zone or o'reilly auto parts. I went in there to buy a battery they didn't even help me put it on and when I tried asking for tools they were giving me a hard time and giving me the wrong tools .

The owner son, I believe his name is Eric was awesome. He squeezed me at the last minute of the day…read moreand tinted my two windows. Great price, professional .

I scheduled an appointment to have ceramic tint put on the front windshield of my BMW. I called to…read moreconfirm and they requested I bring the car in an hour later. Installation was quick and painless.

Sales team was genuinely great--friendly, attentive, and easy to work with. The only downside was…read morethe wait to get into finance, which took hours and really slowed the process down. That said, they were the only dealership that had the exact SUV I was looking for, so it worked out. I also brought the vehicle back later to have it blacked out, and they did a solid job--turnaround was quick and pricing was fair. Overall, a good experience with a few delays along the way.

Bought my wife's Cadillac xt4 about a month ago. She picked it out and I went to check it out. Met…read morewith the saleswoman who was personable and friendly. We sat down to talk about purchasing the car and I asked about the "172 point CPO" paperwork because what was in their website was blank. She insisted it was on the website so I asked her to go the site and look for herself and it was blank. I asked her for the keys so I could go look at the car while she looked for the actual completed CPO paperwork. Car was in decent shape, needed to be detailed since it was used as a loaner vehicle. I popped the hood to check fluid levels, caps etc. and noticed that the wiper fluid reservoir cap was missing, pointed it out to her and mentioned this must not have been part of the 172 point inspection. She assured me they would get it replaced and re detailed. We sat down to discuss pricing and I was surprised that the actual price was $8000 more than what it was listed for on their site. The mandatory CPO ($3k)and other fees (replacing tires, battery etc) another $1800) were all "billed" at their service shop rates. Almost $600 to replace the battery (which I knew about because we also have a Cadillac sRX that another Cadillac dealer wanted the same price to replace the battery in that one. I replaced it myself for the cost of the battery and 15 minutes labor) we finally agreed on a price. I asked for the CPO warranty paperwork and saleswoman said I needed to get it from finance dept, I asked him for it and he thought she gave it to me and said he would get it to me. Fast forward a month later and I finally got some of the paperwork. (After leaving multiple unreturned messages for Steve Hainline, still haven't heard from him) If you buy a CPO car from this dealership make sure you request the actual CPO paperwork and go through the car back to front: pop the hood and look at everything. Do not leave until they give you the extended warranty information (that you are paying for). If something is missing or doesn't match the CPO and other service fees ask about it. They have to do those things to sell the car, they should NOT be added to the cost of the car at their normal service shop rates. (It doesn't cost the dealership $600 to replace the battery) Also, if you want to make an appointment to check out a car, don't use their AI "assistant", call and talk to a person, they don't track the AI appointments that get set, my wife made an appointment through it and when she got there, they couldn't find the car for about 20 minutes. It's only been a month so I can only speak to our experience so far. The people were nice during the sales process but once you leave the dealership with the car, it's very hard to get someone to respond to you. Hopefully it gets better. UPDATE: Steve's response asking me to contact him, when I have already left multiple messages with him and their front desk to call me, is a big indicator of what I explained in my original review. I should not have to call again when I have already left multiple messages with him to call me. This is a disappointing sign regarding what kind of customer service that can be expected from this dealership. UPDATE #2- Steve, again, you have my contact information as I have left multiple messages for you asking you to call me. I have yet to receive a call or email. If you are serious about resolving this issue, I'll be expecting a call from you tomorrow. The onus to correct this is not on me, the customer.