this was a VERY harsh reality! at first..when tou walk into the facility, you think..ok, not so…read morebad. i think its just a false idea of what the rest of the place looks like. at the entrance, it smells like lysol and seems to appear clean. we checked in (where it took so long).."up to the third floor" they said. we entered the third floor, and we smelt nothing but urine and feces. the nurses could give absolutely 2 shits about anyone there. it seemed to be the social workers lock themselves in an office, in which THEY dont even want to come out. we sat and waited in the area with the desk in the middle, which was falling apart and literally rhe paint was coming off the walls (which from the smell of everything, prob did that!) The Patients couldnt of been in worst shape...people with missing limbs and have compketely lost their minds. there was no support or love or anything for that matter from ANY of the staff. i have never been so horrified in my life (worse that the WORST horror movie you ever saw). i know this is a state line facility and i shouldn't have anticipated much, but wow! is this really how our country takes care of us at the end?! the place is so bad, i would say people in prison are getting a better deal or maybe even a dog kennel. i wouldnt even bring my dog there to WALK AROUND! it really makes you think about the things you want for your loved ones as they reach a ceartin point. its a VERY harsh reality. so people...work hard!, take care of yoir loved ones...MAKE SURE THEY NEVER END UP HERE!!!! ITS HELL ON EARTH!

I Love this place!! The Terrace at Chestnut Hill is such a beautiful place inside and out, the…read moregrounds are so lovely. This is a really calm atmosphere, all the staff and caregivers are very friendly. Ever since my Aunt moved in, she is never alone unless she wants to be. She settled in quickly. I like the friendly environment, the nurses and administrative staff is very good with her. It is great to see her now engaging in activities to keep her active and doing things she likes. She loves the entertainment. The staff and caregivers are so great with her and are able to get her to take her medicine everyday. She loves the meals and loves being able to sit and eat with friends. Her room is very nice and because we were able to bring some of her own furniture, it feels like her old apartment. The Executive Director Lisa McDonough is the best at keeping me updated on her progress or any health concerns. She is the best. I highly recommend The Terrace at Chestnut Hill for anyone who needs assisted living.

So very thankful that I got my aunt out of this place into a wonderful facility. It was nothing but…read moreheadaches from day 4. Some of the staff were wonderful. The Executive Director was horrible and I filed numerous complaints against this facility about neglectful things that were observed (with proof). Overall, when visiting there wasn't much life to the facility or much participation with residents from family members...the last straw was when the makeshift closet fell and they blamed my aunt and her dementia. They bagged up her items and left them that way for over a week...check on your loved ones if you decide to place them here. Not at all what I expected...Several management and facility name changes in a short period of time says alot. This has to be the worst facility under Bridge Senior Living...

Worst experience ever. My brother passed here, there was no compassion, pushing the nurse button…read moremeant nothing, Noone ever came, came into visit n he was laying in a mess with flies crawling all over him. When I pulled in the drive way I could here him screaming with pain, his roommate said he screamed all night, when I got there I begged for them to get pain medicine, it took 4 hours to get 2 Tylenol. He has last stage bladder cancer n was in terrific pain. Really should shut down that place. I visited everyday, talked to other patients n thier families n they all said the same. It broke my heart n I couldn't get any help in there. The last couple of hours before he passed they finally gave him a dose of morphine n oxygen. He was treated horribly , his last month of life was full of suffering. N pain, no compassion. The worse he got the less they cared for him. Didnt have to be that way, he was admitted for "comfort care", He never felt any comfort there... I had to press a star to post but 1 star is not deserved!​

My husband was placed in short term rehab. The facility is…read moreabsolutely horrible. My husband was left in urine soaked diapers frequently, he was supposed to be checked every 2 hrs. THAT WAS NOT DONE! My husband suffered a left side stroke in May 2023 leaving his right side totally non-functional plus he lost all communication skills. Many times the call bed was on his right side, he can't push the button. One time my husband had moved his bowels, a CNA walked in and out, did nothing. He tried to get the CNA'S attention, that didn't work. He was trying to get out of bed to get help. THIS WAS A SERIOUS FALL RISK. My daughter caught sight of this and rushed to the facility. The facility cut a nurse on the 3 - 11 shift which meant, the nurse had 30 patients. Many patients required A LOT OF HELP! My daughter and I cared my husband everyday, afternoon and evening. Without us, my husband could have suffered severe complications. The facility had an OUTBREAK OF COVID. There were NO infection control guidelines and the first patient was moved through the hall to another room exposing MANY PATIENTS to COVID. My husband was one of MANY patients that aquired Covid. I have been in all Healthcare settings, Brookside Healthcare was the ABSOLUTELY WORST I have ever seen. I would not put my worse enemies in that facility. The Administrator and DON were difficult to reach and they DIDN'T CARE! Thank goodness we got my husband home before anything could happen to him.

This review is about a nurse named Tonya who worked on my son's floor. My son had an issue with his…read morephone and not being able to adjust the ringer sound. She did everything she could to fix this problem! My brother was also visiting my son at the time. She did everything she could even though she didn't have to! I just want to commend her for being professional and also just being human and trying to help with this situation. She put in an order for maintenance to replace the phone and the next day he received one! Thanks Tonya for being such a wonderful and caring nurse!

This place sucks. Lazy nurses who walk around talking on their AirPods and ignoring patients,…read moreleadership running scam to suck the insurance out of your loved ones, the doors and elevators don't work, food shitty and served cold. The night nurses told my grandma to crap in the bed and wait until the morning instead of helping him up to go multiple times then she got a UTI which she was literally hospitalized for because of bleeding. 1/10 care this place is a joke. Whatever you do, DO NOT, I repeat DO NOT send your loved ones here. This place needs to be investigated immediately and shut down. The only good people are the social workers andres, a few of the desk nurses on the 2nd floor, the main office lady with the short hair and the front desk ladies they were great but other than that they should all be fired. Pack this place up asap! Smh

I have lived at Rydal for 3 years in the independent living community. Since I joined the…read morecommunity, I've met some wonderful people and made great friends. There are many activities that I can choose to get involved with, and many external programs I can take advantage of such as trips to the orchestra, Broadway shows, spirit of Philadelphia, and a variety of museums. There are interesting internal entertainment for those days that I like to stay close by such as musicals, resident plays, and Wine Flight Wednesdays. We also celebrate holidays as a community, such as our annual Halloween party, New Years Party, Superbowl party, and more. The biggest reason I moved here was the direct train access to Philadelphia to continue my part-time work at one of local universities. In addition, Whole Foods is right next door which makes shopping convenient. There are a few other restaurants, a pharmacy, and clothing stores, too.

I can attest to the poor Reviews here of Rydal Park. I had a cousin who entered post surgery for…read moreRehab. As previously posted here, she was in relatively good shape when she entered Rydal Park; but shortly after we lost her. While I was there visiting, I witnessed staff (nurses or nursing aids) standing around socializing, talking amongst themselves, dancing, etc in the TV room. Very little attention paid to the patients! Needless to say, it was very disheartening and discouraging.

Beautiful facility, wonderful staff, seems to be very well managed with plenty of caring helpread more

From the owner: Enjoy the best of award-winning independent and supportive senior living and memory care at Atria…read moreLafayette Hill in Philadelphia, Pennsylvania. Delight in daily chef-prepared meals and an array of amenities. Spacious senior apartment floor plans include studio, one- and two-bedroom apartments - some with balconies - and housekeeping. Discreet support from our friendly staff is available 24/7. Engage Life® events provide you with opportunities to socialize with friends. Enjoy our bistro, pub, movie theater or fitness center. Close by, stroll through Wissahickon Valley Park or Rolling Hill Park. Take an afternoon to visit the Elmwood Park Zoo. Dine at Sorrento's Italian Restaurant, Knishes and Dishes or Ye Olde Ale House. Schedule a tour now.

My husband Tony is a retired Navy Veteran, referred by the Phila. VA Medical Center Community Care…read moreProgram, for socialization, pain management & companionship. Tony absolutely loves spending time with the staff and participants at Active Day of Horsham. He looks forward to going 3 days per week & has only positive things to say about his experiences each day when I pick him up. Yesterday, he was so excited to show me his holiday art projects. The center offers lots of stimulating activities and the staff (Emily, Linda, Kathy, Lil & Channel) make Tony, our daughter Erica & me feel like family. This is a truly wonderful & unique place where loved ones can enjoy each day to the fullest. It's been so good that we enrolled Erica who absolutely enjoys the fun interactive & individual activities & conversing with the staff. Honestly, Active Day of Horsham is top notch, I wish i could participate with my family. V. Curtis, Philadelphia, PA

From the owner: Active Day provides the highest quality personalized care to seniors and adults with special needs…read morethrough our adult day services.

My spouse was assigned to the Hill at Whitemarsh once in November 2025 and more recently May 2026…read more My review might have been 4 stars based on her first recovery from surgery for a broken and ankle and fibula. Maybe Medicare rules changed but the first time there was much better communication about objectives before discharge and clear evidence of achieving these milestones. In the most recent visit there was not the level of communication and we did not get a clear understanding of the process goals to meet prior to discharge. In addition the food menus were drastically different with the same limited choices daily. Our objection is with Senior Staff and her incomplete stay. She was not prepared for discharge and fell multiple times in first several days home. Now instead of having acute care covered by Medicare we have had to hire a nursing aide at a whopping $390 per week as we do not qualify for Medicaid.

My husband was there for 3 1/2 wks. An aide left him alone in the bathroom to take a personal call…read moreon her cell and he almost fell. Another night he asked for a pillow under his knees and was told, "I'll see if I can find one", and the aide never returned. She also dropped the call button on the floor so he could not reach it and call for help. He was in pain all night until someone came in at 5:00 a.m. and got him a pillow. He developed a bed sore that they originally identified as such, but then tried to cover it up by saying it was "an abrasion". He was promised at my suggestion, to walk 2x/day, but most of the time that did not happen. One Sunday an aide walked w/him in the a.m., but when he asked again in the afternoon, he was told "I walked with you this morning. I'm too busy now and can't do it." I walked by the nurses' station 2 minutes later and found him sitting there doing nothing! Cleanliness is non-existent. Dirty clothes/underwear was put in a drawer with clean and I had to take everything home to wash it. One day someone came in to "clean" the toilet and I watched her clean the toilet bowl with a brush and then proceed to "clean" the top of the toilet seat with the same dirty brush!! Disgusting!!! Some of the people are pleasant, but others are downright nasty and act like they're doing you a favor. They're getting paid to provide patient care and if they don't like it, they should not be there. This place was a huge disappointment to say the least!

Parents lived her for over 10 years Beautiful setting, well…read moremaintained and a nice place to live Negative- on staff nurse is a mean, vindictive and manipulating person. A wannabe doctor that makes medical determinations on hearsay