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    Hillside Laguna

    1.0 (2 reviews)
    Open Open 24 hours

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    Palm Terrace Healthcare and Rehabilitation Center

    Palm Terrace Healthcare and Rehabilitation Center

    2.9(152 reviews)
    7.1 km

    I recently spent three weeks at Palm Terrace Rehabilitation Center and want to share how grateful I…read moream for the care I received. Everyone in both the therapy departments and living quarters was kind and helpful, but a few individuals truly stood out: Raphaelle (LVN - day), Daniel (LVN - night), Dillon (wound care), and Sam (CNA). Their compassion, professionalism, and attentiveness made such a difference in my recovery. They treated me with dignity and genuine care every single day. In Physical Therapy, I worked most closely with Jordan and Nathan. They were motivating, knowledgeable, and incredibly encouraging. They helped me regain strength and confidence in ways I will never forget. I am so thankful for the wonderful team who helped me through a challenging time.

    Please do not go here for rehabilitation, the care is not good at all. My mother arrived after…read moresurgery on a Friday at 5:30p. They told her they could not get her pain medicine until 4a, almost 12 hours cold turkey with nothing. The bathrooms are under major construction (tile and drywall removal) while she was in the room with dust flying everywhere (mind you there were other rooms available). The nursing staff is completely unresponsive for hours and when she soiled herself because no one came, the response was "we are shorthanded" - this happened all 4 days she was there. They diaper you and leave you in your bed. The A/C was broken throughout the place for 24 hours. When she asked for pain medicine to be broken in half as it was killing her stomach, day 1 nurse said "no problem", day 2 nurse said I cannot do that. This was normal, inconsistent communication with staff care on multiple issues during the time she was there. One would tell her she should get up and sit in a chair, the next nurse would come in and yell at her what are you doing up, get back in bed. Food is almost un-edible, serving raw muffins, burnt or frozen food, etc. We had to bring her food. She started to decline within 24 hours after arrival. Removed her from the facility after 4 days and had a time with the doctor wanting to discharge her. There were some very nice caring staff as part of the physical therapy and aide team but overall it is not somewhere you should consider putting a loved one for care. This place is BROKEN.

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    Palm Terrace Healthcare and Rehabilitation Center
    Palm Terrace Healthcare and Rehabilitation Center
    Palm Terrace Healthcare and Rehabilitation Center

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    Hillside Laguna - rehabilitation_center - Updated June 2026

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