Well, there you have it folks. More lies, deceit and slander from the owner himself (Glover). I completely understand that parts fail as with the pressure plate, there is nothing that could have been done to prevent a failure like that, it happens. Were the lies begin is that neither job was done after hours as you describe. Your painting this picture that you went out of your way to help and that is not the case at all. The tech told me multiple times that he was not allowed to be there on days the shop is closed and after hours work was never done either. I was without the car for three days. The lies continue with both of your guys. I did instal the tow hook, but your guy (Mike) pulled the car completely on the flat bed and it wasn't until he tried to cinch the car for transport at the hook, that I suggested he not do, that it broke. He told me, and I quote "I'm NOT trying to break your car." I never once though he was doing anything intentionally to break part of the car. The issue is that damage was done and neither you or your staff offered to help fix it. I would have been happy to pay the additional cost had the job been completed. But after the car was brought back your attitude started. Your tech highly recommended that I not install the non-american bearing. I took his advice and asked about the difference in price. At this point is when you called me screaming and yelling that I shouldn't be asking about prices and that I was just to leave the car alone and pay the bill once it was done. That's a pretty bad statement to make to a customer as you have their car apart. I never said "rip off" the word used is rob, as in trying to take something that isn't yours, in this case money. But I guess you just call that being untrusting. The real name calling was done on your part over the phone which I find ironically convenient for you to continue to make up stories. So now after I have negative experiences at your shop you want to try and slander me at my previous place of work. That means either your lying again or that you had a negative attitude against me the entire time. Either way, it makes you look really bad. Sad. read more