I needed some work done on our Nissan kicks. After calling around and being frustrated by the quotes I received, I was referred to Hilltop Nissan in East Hanover. I receive a quote that was hundreds below the others. I took my car in and within days the job was completed at a great price. Christopher, to you and your team I thank you. CE Adames read more

These people are beyond awesome. I'm on my third Nissan from them and I couldn't be more satisfied. Between Peter in Sales, Chuck in Parts and Chris and Leigh in service this is my only go to car wise. You've got a good thing here Anthony. Don't mess with it. read more

Don't EVER take your car to this place!! They misdiagnosed our car and cost us more money. My daughter was given a car back and could have been killed while driving. read more

On February 16, 2023 I've got in contact with Kelly Grano, Internet Sales Manager to discuss the price of 2023 Nissan Kicks SV. She told me that Hilton Nissan has no market value adjustment. Also, because of the President's Day sale all prices are lowered by $1,500 and the final price for this car would be $25,177 including tax. I asked her to send me an email to confirm, so I can come and purchase the car. She promised to do it right now. I called her the next day and asked where is a letter she promised? She claimed that it was very busy and she could not do it yesterday, but will do it shortly. Trusting her word, I decided to come to your dealership right away. When I came to the showroom the picture has changed. Not only $1,500 bonus disappeared, but the price of the car was a lot higher than she originally quoted. Now the price for this car including taxes was $27,942.91. Kelly Grano was deceiving and dishonest just to lure me in. read more

I have purchased many cars from this dealer and always use their service department Leigh is absolutely amazing they always exceed my expectations everyone who works there is amazing I highly recommend Hilltop !!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Avoid this place. Service lies to you. Recommend repairs not needed. Service guy was even too lazy to check the repair history before lying about repair recommendations. Never buy Nissan again. read more

Now Nissan has responded with more lies and double talk. I asked to have the original invoice mailed to me. They still have not mailed it. Very poor customer service. I stand by my review. As I said, I have been a customer for many years and this was my 1st complaint. Christopher Park should not be in charge of the service department. My review of him is not the only negative one on yelp or Google. read more

I have zero interactions as a buyer and this review is strictly for the service department. From the moment I called until I picked up my car the service manager Leigh could not have been more helpful or kind. They kept me informed of the progress on my car and fixed an issue that my local mechanic (who are great people) overlooked. I forgot I had purchased the extended warranty which is why I went local in the first place. The repair was done quickly and Leigh is a legitimate 5 star employee. read more

I have been a customer for approximately 12 years and I am on my fifth lease and each time has been a wonderful and painless experience. Peter S. was fantastic and made the process easy for me and he was thorough in everything. He respected my price range and was able to stay in that range. I have known Dean my entire time as a customer and he is genuinely interested in knowing about my family and he is always personable when ever I come in. read more

I'm having a problem with Hilltop Nissan in East Hanover regarding the paint peeling on the roof of my 5 year old Nissan Sentra. I've been to 3 reputable body shops in the area both which stated the manufacturer painted over the E coat which means the car was never primed with a sealer coat before painting the vehicle with the 3 stage paint. It was also discovered that the car never received the clear coat after being painted before sale. Chris the manager of service is a total zero not helpful at all and basically ignorned me. I've been in touch with Nissan corporation informed me that when they contacted Chris he didn't know protocol. Chris is the person who makes the decision on behalf of the Dealership how to handle these issues which means to me its not a priorityor concern to him. In 2013 there was a class action lawsuit regarding paint peeling on the Nissan rogue which currently has been settled. I'm having the same issues as the Rogue. I've been in touch with parts manager Tim to see if he could go back in his records to help locate my receipt of purchase for the touch of paint which would verify I was under warranty. He stated " I would need to go upstairs sit in a hot office and go through paperwork which will take me a long time " clearly he wasn't interested. So I stated that I would go through the paper work to help locate the receipt as Hilltop informed me that there computers don't keep records past 2 to 3 years. I called Tim to see if he had any luck and he ignored my calls. I went back to Hilltop Nissan spoke to Chris who gave me hope that it was possible to locate the receipt. Guess what?? I was informed that they had a lapse in memory there happened to have been a fire which wiped out all the paper work for past 3 years. Can you imagine this!!! Can't make this up. So in conclusion Hilltop Nissan should have evaluated my concern back in 2018 and instead of selling me touch up paint should have informed me that the paint peeling was in warranty. I also had problems with the door handle which they advised me it would be $425.00. I found out that this along with the paint perling are ongoing problems with Nissan and could have been fixed under warranty. A body shop fixed my door for free and Hilltop asked for $425.00. They just want to sell you anything they can. What is unfortunate is that I keep the car in good condition and I maintain it when the maintenance is due. I have another year to pay on this vehicle which I financed and its an eyesore. Shame on Hilltop Nissan and karma awaits you. Stay away from all Nissans and especially Hilltop Nissan in East Hanover. I hope this is helpful to anyone who is searching for a car. read more

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Oh let me tell you about this dealership. So from the beginning. My younger sister went to check out a 2020 nissan versa that she had been researching for about a week or so. Did insurance quotes and everything. This is her first car so I as her brother was helping her look and give her advice. We go to the dealership test drive the car and she falls in love. We go in do a credit app and my dad and her get approved. Mind you the salesman is an older gentleman but he is great! So the bank says they need 1500 also along with my dad cosigning. Great. The only issue is my sister only has 500 and needs about 2 weeks to pay the 1000. The sales person tells the general manager (Billy) and soon he comes back and tells us that the general manager said that if we bring my dad in Saturday (1-28-23) to sign paperwork and my sister comes in with insurance, they would give us the 2 weeks to pay the 1000. Great...right? Nope. We all come in Saturday. My dad starts signing paperwork along with my sister. My sister gets the insurance. Mind you we're at the salesperson desk signing some of the paperwork.... then he brings us in to the finance office. Everything falls apart....immediately he asks for the 1000. We tell him that wasn't the deal. We tell him that we were promised 2 weeks to pay the rest. We left 500. We bought my dad. My dad signed. We held up our end of the deal. We argue with this man who tells us he didn't make this deal nor did he hear about it. So what you're saying is your sales person is lying? Nope...even our sales person said the same thing. This wasn't the deal. This dealership...no let me rephrase...the dealership finance manager and general manager are rude as hell and lie to get sales. Even on their salesperson. I will post this review every where I can because no one should have to deal with what she did today. If you want more details I can be reached @kmeadows321@gmail.com read more

One of the sales associates made me an offer for a lease. Then when I took a day to consider they pretended I barely existed. When I asked about a different model care they acted like I was crazy and eating their time. They must get so must business they don't need to try very hard read more

They are now dishonest scammers. The online price is different from the sticker price on the vehicle. When you get there it's $2,000 more then they add on an additional $2,000 in additional fees. read more

In 2015 I was in the market for a Rogue and told them I wanted it fully loaded for under $30k, $2000 for my trade in and competitive financing. They told me I was insane and would "never" get that deal. Well, I got everything I wanted at another dealership. Now I'm helping a family member negotiate a new lease. Her existing lease is with Hilltop so she wanted to return. They wanted to give her a lease for the base model that is more expensive than another offer I have for the SL. They rip you off. read more

I've been coming here for my car maintenance/service for about a year now and I've had good experiences. I go to Tonya at the service desk, but the other service staff I've come in contact with have all pleasant. I feel like they recommend and mark yellow/red during car inspection to have you get a lot more services done. The waiting room area has a few chairs but they put in a charging dock station, which comes in handy when waiting for your service. Place is kept fairly clean and they always provide donuts/bagels and coffee. read more

I was trading in my Nissan Rogue with what I was told would be the "same" car and came to learn multiple features the car no longer have that my previous car had. They lied to my face that the car was able to perform the same capabilities. I tried to get out of the lease and spoke with the manager and even they did not help nor do anything to rectify that situation. I was misled and signed for a car that truly wasn't what I was told. They lied and got me in a situation that unfortunately only I have to deal with. read more

Dealer is charging a whopping $2500 above sticker. Shop around. While cars are hard to find, gauging hard working people making a purchase of $40,000 is not the values I am looking for when spending money. Other dealers are also charging above sticker (as they kept reminding me) but most are much more reasonable at 500 -1000 and are open to negotiation. Run from a business that only cares about their own bottom line read more

Most car dealerships want to sell you cars. I walked in, some guy didn't even bother to stand up while he sort of grunted at me, then seemed amazed that I wanted to test drive a car without him running a credit check first (note: it wasn't a horribly expensive car). On top of that, and what REALLY pushes it down from two stars to one is that the car price included $500 extra for "market adjustment" and I'm not 100% sure, but I seem to recall tire pressure monitoring on the list of added extras, even though I verified that it was a standard feature when I got home. Feel free to go here, but you have been (multiply!) warned. read more

My 2017 Nissan Rogue felt like a bumpy ride to me. I called Service spoke with Leigh she told me to bring it in an have a tech look at it. Chris the Manager had a tech ride with me to experience what I was feeling. Erol took a text drive with me. Noticed the air pressure in tires need to be adjusted and ran some more diagnostic tests to make everything else was working properly. Excellent Customer Service!!!! Highly Recommend! read more

I normally don't do reviews, but after my pleasant experience I had to leave a little feedback. I found this dealership on Groupon and honestly is the only reason I went to this location. I went for a routine oil change and notice that my splash guard was hanging, I asked if someone could screw it back on and the lady said an outrageous amount so I said never mind. Upon checking in, the staff was very warm and welcoming. The manager Chris Park was also very accommodating to my weird request lol and made my wait very comfortable. At the end, my splash guard was fixed at no extra charge which I was very pleased about. I will recommend this location to everyone and I will definitely be going back. read more

I've leased several Altimas from Hilltop over the years and decided to purchase the 2019 Altima this time . I was greeted by Peter near the front door who was able to get me the color and model I wanted within 48 hours since only 1 car was on the lot. The purchase and interest rate I was quoted was reasonable since I have stellar credit and transaction was seamless. Overall I was pleased with the transaction. I did purchase the extended warranty for peace of mind since the Nissan CVT transmissions have been known to have issues. I must say the car is great and a vast improvement over the prior year models . My only complaint and it's probably Nissans fault that not many of the 2019 models have hit the dealerships yet Just curious but every time I hit a large bump there is a loud banging or clanking noise coming from the rear of the car. (2019 2.5S Altima) . If anyone has experienced this with their 2019 Altima please message me . read more

Scott Maggio, the service director was extremely rude. He did not give us the time of the day or patience to listen to what we had to say. He was only concerned with his own knowledge and that he "knows the Nissan cars very well". Good customer service doesn't boast or shove their knowledge in the face of their customers. At one point I had to raise my voice and he was still speaking over me. It was only until the end he tried to make up for being rude by acting like he was "looking out" for us. If you're working in service which is meant to help others arrogance and pride should never be in the equation. Update: We went to a different dealership and he was wrong about his "100% sure" I told you so diagnostic. If you want a diagnostic that is right without terrible customer service please go elsewhere. read more

I initially was bringing my older G37 for oil changes here because they had a decent groupon deal. After about 3 oil changes, the manager of the shop all of a sudden says that I need a synthetic oil change. Really? After I've been using conventional oil for the first 150k miles which I've been getting from the original Infiniti dealer? The one receptionist guy was understanding, saying if I want conventional oil, just do a conventional oil change. But when I went to schedule my next one, the woman receptionist says that they just won't do a conventional oil change for me and "it's not up for debate." She was rude as hell, and honestly I don't appreciate getting bullied into something I don't need, esp if it defies basic car knowledge. I'm just thankful that they showed their true colors before I had to get some real work done....I was just about to use them to replace my exhaust. The service manager would've probably tacked on all types of charges. Do yourself a favor and go somewhere else. read more

I purchased a car from here over a year ago for my daughter. The salesman Sam was exceptional and made the car-buying process so simple and easy. My daughter loves her car and they even threw in free oil changes for life. The service department is equally wonderful. Rob Maggio, one of the service advisors, is always so helpful the 3 times me and my daughter has come in for service. I love this place and will purchase all my vehicles from them from now on. read more

Today was my first lease with Nissan. Pete was our salesman and everything went smoothly. I would totally recommend this dealership to family and friends. Michelle P. read more

Unfortunately I'm writing this review because it only takes one interaction to ruin an entire decade or even longer of a relationship. I've been a loyal client here for 5 leases. I've always had a pleasant experience. I went to hand in my vehicle in hopes that I could continue my long running relationship with them. But unfortunately The sales man wanted zero to do with me when I told him what my budget was, did not even try to give me options that could possibly be close to my budget, and as I was saying goodbye told me to shop at Kia or Hyundai because they're more my speed. First of all those are nice companies but how dare you be so disrespectful and unhelpful. I am absolutely giving one star because I would never send a single soul to be treated the way I just was. I did however go to a dealership up the street who was thrilled to work with me and within a day drove away with a new 2021 rogue. Very sad this happened after being so loyal to them. Good luck. Maybe you'll luck out and get a different sales person. read more

Was actually referred to this dealership but would definitely not be referring anyone here or coming back to do business with this place. I purchased a car from this location from Rocco. The initial exchange was friendly and I got a good price on the car that I wanted. But once they knew they had my business, it has been a nightmare. First, they take 3 weeks to register my car. I wanted to transfer the plate from another vehicle that I no longer owned but they completely screwed that up. I was very confused when Rocco called me to tell me that my new plates had arrived. When I asked him what happened and that we had agreed to transferring my old plate, all he could say was .. I am the messenger. I don't know what happened. HORRIBLE CUSTOMER SERVICE. He did not take ownership of the issue or even offer to find a solution. My husband went to pick up my plates today and found out that they had messed up AGAIN!!! They registered my car to an address I no longer live at. No where in any of the paperwork we completed did it have that address. And again, Rocco says that he has no idea how that could have happened and did not offer a solution. What should have been a simple transaction has now been a major headache and frustration. Save yourself the trouble and DO NOT GET YOUR CAR FROM THIS DEALERSHIP!!! read more

One star is too good for them. Do not buy a car from this dealership they are very shady. In March I was looking to buy a used car. We went to this dealership to look at some used Rogues and dealt with Anthony Freda. At first he seemed up front and honest. He told us exactly how much the car would cost and didn't want us to have any surprises. We asked him about their interest rates because we were deciding if we should use their bank or our own. He told us if we use their bank we would get free oil changes for a year. The interest rate was low so we financed it through Nissan. After I picked up the car I realized I only received one key. I called the dealership and Anthony texted me back that day and said he would work on it. After not hearing back from him I reached out to him again to see what was going on. He text me back that the car only came with one., but since I was so nice he was doing me a favor and was trying to find one for me. I tried reaching out to the general manager Bill and left messages with him and he never called me back. I called corporate to file a complaint. They talked to Bill the general manager who said I had a appointment on Saturday to get the second key and I never showed Up. Needless to say I never had a appointment. I have never received any text, email, or phone call from them ever. I then called the service department which was where I was supposed to have a appointment with and the nice lady on the phone said that the sale manager needs to give me something in order to get the second key , but she would talk to him and call me back. Fifteen minutes later I get a text from Anthony saying my contract does not say I am entitled to a second key. This is a bold face lie because the car is certified by the dealer which means that it is supposed to come with 2 keys. I called corporate back , who again contacted the dealership and they told me that they contacted Bill and he will call me and take care of it. After not hearing from him, which was no surprise to me, I emailed him. Someone called me about the email and transferred me to his line. The second time before they transferred me to his line they told me that he was in his office. Of course he never picked up. I again left him my work number, my cell number, ands my home number. AGAIN absolutely no calls back. Then I called and spoke to someone else in the service department who verified that my car is Certified and told me that I don't have fee oil changes. . This dealership does nothing but lie. The manager has no customer service skill and will never call you back. I read a lot of bad reviews about them and took it with a grain of salt. I should have heed their warning. Do NOT GO TO THIS DEALERSHIP!!!!!!!!! I am very tempted to get in touch with Seven on Your Side maybe they will get back to them . At least more people will be aware of how shady they are. read more

Todd was my sales agent when I went to get rid of my 2002 3 series and upgrade to a larger, child friendly cross over. Awesome service and worked with me to get me in the new vehicle that I wanted. They offered me plenty of choices and went above and beyond. None of the other 3-6 dealerships that I visited offered the same level of service that Todd at Hilltop Nissan did. Awesome! read more

DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A VEHICLE FROM THIS DEALERSHIP. I purchased a 2020 Nissan Rogue on March 20, 2021. I worked with Anthony Freda, who at first, seemed like a nice guy, but I soon learned how much of a lying, deceitful person he was. I made the trip two hours from home as Hilltop was one of the closest dealerships that had the car I wanted. The first issue arose with my plates and registration. I was given a temporary plate that expired on April 18th. I was told that I would be receiving my permanent plates/registration within 10 days. I did not receive either until May 4th, a little over two weeks after my temporary plates expired. Since the DMV was experiencing delays, I was lenient with the wait time, however I messaged Anthony to see if he could get me another temporary plate just to get me by until my permanent plates/registration arrived. He said he could only issue new temporary plates after mine expired due to state law. I understood. Come April 19th, I messaged him to see if he could get me a new temporary plate. On April 21st, he said he sent a request for a new temp to the state. Then... crickets. I had to drive around with expired plates as I had to get to work, etc. I was not happy with that, but had no other choice. Next issue - I purchased the vehicle knowing full well that the car only came with one key. However, Anthony informed me that he would be sending me a second key. I followed up on April 29th (over a month later), and was informed that he was "waiting for the right match"... whatever that means. On May 22nd, I went to my local Nissan Dealership to get my oil changed as the oil change sticker was still on the car for the 16,000 mile mark. I had purchased my car at 20,788 miles. Therefore, that was not done. Once my oil change was completed, I was informed by the advisor that my brake fluid was not changed plus my cabin filter and engine air filter were not replaced. The service advisor was very surprised at this as he mentioned these are things that are normally taken care of before purchase. My fiancé called the dealership to try to speak with someone about why these things were not done prior to the car being taken home. Anthony then got involved and sent a picture of a service report. HERE'S THE CATCH. IT WAS FOR THE WRONG CAR - a 2017 Nissan Rogue that clearly wasn't mine. When my fiancé called him out, he said everything I had listed had been done, but no picture of a service report for MY car was sent. Coincidence? I think not. My fiancé then called the dealership to speak with Bill, the sales manager, to see why this wasn't taken care of. We figured we needed to reach out to someone higher up to get the answers we were looking for. He was nearly impossible to get ahold of via phone. Whenever I called, I asked if Bill was available and wanted to make sure that he was at his desk before I was transferred. Lo and behold, I kept getting transferred to voicemail by various employees. Side note - I also left a voicemail for him at one point during the past two and a half months listing my complaints, and I did not receive a call back. My fiancé somehow got ahold of him and inquired as to why I didn't have my second key yet after two and a half months, why the three items weren't taken care of before I drove away with the car, and he also threw in the fact that Anthony lied about the battery being changed when, in fact, the battery date marker said 2019. Bill was not the most pleasant person to deal with and didn't seem sympathetic at all. He even got Anthony on the phone to try to defend himself. He swears he never mentioned that the battery was new, but we have proof via text that he said so. Bill then said, "The battery works though, right?" That's not the point. The point is we were lied to on more than one occasion. And the sad part is they all try to cover up for each other. I told them I would be there Saturday, May 29th, to get my second key and get my other items taken care of... because driving two hours away from home to take care of things that should have been done is totally what I wanted to do...  When my fiancé and I arrived, we told service what we were there for - to get the filters replaced, brake fluid drained, pick up a second key and have it programmed to the car. We asked the service advisor to please ensure we got our old filters back... this was to prove a point. While we were in the service area waiting, Anthony walked right by us and didn't say a word. He did know we were coming as he told us the time to be there and informed us they had the key in stock. Kind of ironic how they had the key the day I threatened to show up and not for the past two and a half months. Once the servicing was complete, my fiancé checked over the car. All looked fine. He went back inside to show Anthony how disgusting the filters were... they were literally black - Anthony just shook his head and walked away. Can't lie yourself out of that one, buddy! read more

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Hmmm, I had read the 2 star reviews on several sites and was told by another Nissan sales rep to "be careful, they like to add things on". As I found out, they sure do! I really wanted to see and drive the "lightly used" (less than 3,100 miles), 2016 White Altima SV, so I went to the dealership and climbed into the car (it was unlocked) and I wasn't pestered by anybody, a few points to Hilltop for that. I went in, met Sammi, he took a copy of my license and said let's go. He seemed like a nice guy. No rush on the test drive, we drove a couple of miles, hooked a right, drove for another 1/2 mile or so took a couple of more rights and we were back at the dealership. The asking price was $15,995 and I figured another $1,800 for doc and sales tax; Sammi came in a bit high, around $19,200. He went back to the office, came back and it was $17,600, I signed and left a deposit, but since the car was for my wife, we had to come back Saturday. I was worried about the interest rate but we got right about what we qualified for through a local bank that they used, I gave them some points for that. We went to see the "Numbers Guy", who was polite, but I was expecting to get a slight to bad screwing and I wasn't disappointed. Final cost was $19,200 (with a double $295 charge for GAP Insurance, once on line 4D of the Retail Sales Agreement and again on the Motor Vehicle Retail order), based on my calculations, it should have been closer to $18,000 (including $189 License, $398 Doc Fees, $295 Gap Ins and $1158 Sales Tax); we took a $873 hit for a way overpriced Nissan Ultimate Platinum Protection Plan that they "recommended" (but that we really didn't want, this was used to "make their numbers") for damage coverage for wheels, tires, windshield patching, key replacement and paintless dent removal and the extra $295 Gap insurance. We had dickered for a while, I didn't consider it "high pressure" though, he made some adjustments here and there, but I knew that we weren't going to get out of there for much less than that. The car was certified to 4/4/2024 and 100,000 miles, only had 3,100 miles on it (leaving 32,900 and 25 months on the bumper to bumper warranty - I might buy an extension Nissan Plan from Santa Clara Nissan, they seem to have the best prices), and even though it was a "rental" (I think that they put 300 or so miles on it as a loaner, the balance of the mileage is listed as "personal lease" on Carfax), we were okay with the deal; it was the "cleanest" used Altima that we had seen at that price. Hilltop made their number and we made ours, so I'll give them 3 stars. The Gap Insurance at $295 was fair, at $590 it's a bit of a screw job but I've seen worse. My insurance company, NJM, doesn't offer it, but I'm glad they hit us with it for one time (but not the second time though), that $19,125 car is probably worth about $13,000 on a cash sale to a dealer today, maybe a bit more or a bit less. So, if you add the "double Gap" and the Platinum Plan to our $15,995, that would be $17,458 (plus tax, doc fees and license), that's probably what Car Gurus would consider a fair deal, right under their valuation of $17,669. So while I'm not ecstatic, I'm not totally disappointed, either. My wife loves the car (so do I), it fits within our budget and it has cut our daily consumption of gasoline to less than 2 from 4+ gallons for our SUV. Our only regrets are for the double Gap and the inflated protection plan, but that's life. Caveat Emptor (let the buyer beware). I doubt, however, that I'll be coming back for the "Free Oil Changes", I don't think that I can afford them. read more

Hilltop Nissan - Car Dealers Near Me - East Hanover, New Jersey

This is the worst dealership and customer service I've ever encountered. They are rude and racist! If you don't have cash, you're not worthy of their time!!! STAY FARRRR AWAY!!! read more

I was excitedly planning to lease a fully loaded Murano Platinum edition. I left the showroom and about two hours later, I called to ask for my salesperson to tell him the good news. A different salesperson answered and when I was informed that my salesperson was busy, I asked him to have my salesperson call me back I was given the rejoinder, "I'm not his secretary ; you tell him" and he transferred me to his voicemail. To me that says bad sales means bad service. I'm going elsewhere !!! read more

I had an A+ experience at Hilltop Nissan. Picked up my new frontier the other day and couldn't be more happy. Salesman gave me a great deal and was very knowledgeable. Hassle free dealership. I will definitely be returning for my next vehicle. Thanks read more

Unless you have money to waste and don't care about your credit being tarnished this place is for you.

I do not recommend this place and I will never buy again from this dealer. Couple months ago we bought a used certified Rogue for my daughter and when making the deal with the salesman Sebastian Armanetti we were offered many things like full warranty to 100,000.00 miles but like a month after we bought it, the hatchback didn't work correctly anymore, sometimes it does, sometimes it doesn't. Brought it back to the dealer and ask them to check it and fix it but to my surprise they said the car doesn't have full warranty and that the full warranty will be on engine and transmission only. The car cost me a lot of money and they should have granted a fixing for such small issue but unfortunately they didn't. Don't trust this guy or any salesman when they talk to may great things and make sure you get all written and signed before you put your signature on papers, I know this is nothing new coming from car dealers but I never thought this will happen to me and I needed to write it here to make sure it doesn't happen again to anybody else. Be careful with this guy because when my wife confronted him at the dealer he denied everything he said to us to sell the car. Go somewhere else. read more

I am a new driver from NYC. When my Service Engine light came on I was concerned. I searched for the closet Nissan Service Center in New Jersey. I selected Hilltop Nissan based on the reviews. Hilltop Nissan customer service and personnel are very professional. All my questions and concerns were answered. What impressed me about them, they did not try to push any unnecessary repairs on me. read more

PEOPLE - beware! This dealership will take your money (to finance or arrange for leasing) in a heart beat, but upon non-delivery of promised services, will take its sweet time (7 days in my case) to refund your hard-earned money. And, if you'll ask its general manager for some accountability, you'll be slammed with obnoxious and sleazy attitude! Steer clear of this place! read more

This was the worst car buying experience ever. We worked with John who was incompetent, clueless, and useless. He kept telling us that we will never get a good deal on the car we want until we returned with a competitor's deal that he ended up matching. As we negotiated, he kept telling us that he needs to make money and we need to see things from his perspective. I told him that no, in fact I do not have to see anything from his perspective. Finally, I asked for a copy of the invoice for the car. His response? "What do you hope to accomplish by seeing the invoice?" I didn't even know how to answer such a stupid and ignorant question! He begrudgingly returned with the invoice and then says, "Okay, so what did you accomplish by seeing this?" Seriously? Are you really asking me that? When we went to actually make the final deal and purchase, we began negotiating a better deal for our trade in vehicle. Again, he wouldn't budge so we just gave in. I said, "I would like to get a little more for the car" to which he replied, "I would like to make more money off your sale." I had to again remind him that my only concern is getting the best deal possible and I really don't care about him. Then, we were all ready to pay. We pull out our checkbook and he proceeds to tell us that they only take a bank check. It's after 8pm and our money is in an online bank. The fastest we could get a bank check would be 5 days. John then proceeds to say in his rude and arrogant way, "Well, the form of payment was one question you never asked about." He had that audacity to imply that we asked too many questions and we were responsible for knowing to bring a bank check! He went to talk to his manager who apparently yelled at him. Meanwhile, it's important to note that the "manager" who is supposedly the owner, was sitting in the lounge watching the Yankee game. He knew things were not going well with our sale and the dealership was otherwise empty. He never left his couch to come talk to us about our situation or congratulate us on the new car. By this time, we were completely done with John and Hilltop. We asked to talk to the manager and John said, "I can't let you talk to him. He is already mad at me." It took all of my might to not walk out the door, but we needed this car. John then proceeded to tell us some nonsense about having to run our credit and then still having to get a bank check because he messed up. We eventually settled on running our credit and they accepted our personal check. I was so excited to be done with that place until John went to give us the spare key, which was of course locked in a box that he couldn't access. I stopped by the dealership the next week. After 30 minutes of waiting, he came back to tell me that he can't find the spare key. He will need to order one and it will only take a few minutes to pair the key to the car. Fast forward a few days later. We get a call that the key is in and that the pairing will take an hour! As if I want to spend even another MINUTE in that cold, unprofessional "business". We asked about a loaner so I can at least go run errands and were told that they do not offer loaners. Can you guess where we got the idea to ask for a loaner? You guessed it. John told us that if you buy a car there, they will give you a loaner when you bring in the car for service. That turned out to be a blatant lie. I seriously caution anyone who goes to Hilltop to buy a car. My family bought two cars there 10+ years ago and had great experiences. At this rate, they are doomed for failure if this is how their salesmen and managers treat their customers. read more

I brought my car to Hilltop because something was seriously off with my transmission. They gave me a loaner free of charge (I have a 2013 Rogue, and they provided me w/ a 2016 Rogue), and were determined to find what was wrong with my vehicle. They tried to duplicate the issue I was having and eventually were able to. I needed a new transmission, but they were on back-order. The Service Dept. kept me in the loop though, which I appreciated. I was initially assisted by LJ, who was phenomenal, but he was actually promoted as they were fixing my car. I can't recall the name of my new PoC, but he was equally helpful. Overall, I'd give them a 10/10. I got my car back yesterday, and it feels like new. No more alarming noises, and no more lurching at inopportune times. Thank you, Hilltop! read more