I've been a registered music therapist for 44 years. For a few decades now, I have had my private…read morepractice business and serve elder care communities. Currently I have a contract with a facility that is managed by Vivage. Not only are they 8 months in arrears in payments, but I had received my first non-sufficient funds check from a community in all of these years!! I also have a different community that I serve that is managed by vivage. They have been up front in letting me know that payments will be processed 3 months after they receive my invoice. I'm okay with that, because at least they pay. It's very sad for the employees and administrators of the facilities where in my opinion, this management company is completely failing to serve them in a professional capacity. As a vendor, I am extremely dissatisfied, and I would be distrustful if I had family members in these facility as well.

From the owner: Whether you are a family or an investor, today's senior living market requires the proven expertise…read moreof the community Operator/Manager. Vivage brings award-winning professionals to our communities to guide and support responsive leadership. Vivage offers established fiscal, operational and clinical systems, and a recognized focus on hiring the right people who care about our residents.

Terrible communication and follow-up. Frequent staff turnovers so when you finally manage to find…read moresomeone useful they leave soon after. And CONSTANT (and dishonest) nickel and diming to death. One month they insisted that my elderly parent living there needed a "2-3 person assist" to get around. That was fine. The next month, they insisted that my parent, somehow (with the same alleged 2-3 person assist) kept trying to escape and needed to go into infinitely more expensive memory care, so I asked them why the 2-3 people assisting them were helping my parent to escape? And could they please stop that? Magically after that, my elderly parent didn't need a 2-3 person assist anymore and no longer needed memory care. It was a "miracle!"

A group of friends and I visited a former neighbor friend of ours today. We were all impressed with…read moreeverything. Having worked in just about every medical discipline, including an SNF, and can identify issues. I did find one. Our friend has a nice 1 bedroom apartment which included a large entryway with a kitchenette. There was enough room for a small dining table and chairs. Additionally, there was a separate living room and separate bedroom. Their check in process takes a couple of minutes and each visitor must register Our friend likes the staff and says the food is pretty good. The bottom line is: I highly recommend this place!!

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.

We could not have asked for a better experience as my mom moved into Clermont Park. From the first…read morevisit of the facility, to my mom's move in to the facility is has been nothing be excellent communication and customer service. From Ian who works at the front desk, to Heather who showed us around the facility and was very accommodating, to Susan who assisted my mom in moving in and answered all the questions we had. My mom said to me the other day, "why didn't I move in 2 years ago" They are all so kind to the residents, and unsolicited the residents have come up and told us what a great facility it is and how they feel that my mom will love living there. Thank you Clermont Park for easing our mind in the safety of my mom.

The facility itself is beautiful and nice. Very nice grounds, interior spaces, very homey and…read morecomfortable. Location is nice - close to bus lines, grocery stores, a strip mall and some restaurants. Clermont is part of the Christian Living Communities. It's a fairly large campus but caters to all care levels from retirement living to skilled nursing care. Seems to be quite a few activities offered on a daily basis. Residents appear to be happy and engaging with each other. Updated Jan 2018 After touring an available room for a relative - the room itself was quite small (200 sq feet). The original building for Clermont must have been designed in the late 70s or early 80s? Either way the architect did not take window size into consideration. The studio I viewed had an approx 2'6" wide x 3'6" tall window. Newer facilities have much more ample window space as designers/architects slowly have learned that natural sunlight is important to the aging population. If you're hoping for a nice, bright and cheery room for your loved one - the rooms at this facility do not compare to other, newer, more updated facilities.

Choosing The Courtyards at Mountain View for my mom has been one of our family's best decisions…read more Navigating these decisions can be incredibly stressful, but Hani made the process easier for us. She is not only one of the most decent people I've ever met, but also someone I am truly grateful is in this line of work. She has a genuine love for what she does and for the people she cares for. Her kindness and empathy shine through effortlessly. From engaging social events to wellness programs and delicious meals prepared with dietary needs in mind, there is always something enriching and enjoyable for the residents to participate in. It's heartwarming to see how much effort the staff put into creating a vibrant community where everyone feels valued and included. Thank you to the entire team at The Courtyards at Mountain View for making a positive difference in our lives. Hani, for your unwavering commitment and for making such a positive difference in our lives.

From the owner: The Courtyards at Mountain View is a warm and welcoming senior living community offering…read morepersonalized independent living, assisted living, and memory care services in scenic Denver, Colorado. We are dedicated to enhancing health, wellness and offering the highest quality of service delivery for our residents--enabling them to live life more meaningfully. Residents enjoy spacious accommodations and well-appointed amenities. Our community features beautifully-landscaped grounds, restaurant-style dining, and a pub where you can enjoy happy hour with friends. Welcome to The Courtyards at Mountain View.

The facility is poorly maintained and does not appear to be cleaned to an acceptable standard. I…read moreobserved a housekeeper spend approximately 15 minutes vacuuming a single 8x10 rug before leaving the unit, and that seemed to constitute the entire week's cleaning. The sink was so dirty that insects were living in the drain, and the bathrooms appeared to receive little to no regular cleaning. The food is heavily processed and offers very little nutritional value. One typical lunch consisted of a few tablespoons of a mayonnaise-and-dried-cranberry mixture served on institutional wheat bread with processed turkey and processed cheese, along with a side of boiled macaroni mixed with even more mayonnaise. The receptionist at the front desk rarely acknowledged visitors, often remaining focused on her phone except when conversing with a male staff member. The quality of care was inconsistent. While a few staff members were attentive and helpful, many others appeared negligent, resulting in an overall experience that felt disorganized and unreliable.

My Aunt "Lives" at Springbrooke. I recently visited her and was absolutely APPALLED at not only the…read morecleanliness and overall maintenance of the facilities, but the dining experience was absolutely absurd it was so bad. * It is in a legitimately bad neighborhood, homeless all over the area, drug users, and overall high crime area definitely not suitable for our beloved elderly family members * Dirty and run down facilities, they apparently need to hire more and better house keepers. * The food was absolutely DISGUSTING. You know our beloved older family members living in a retirement home like Springbrooke have very little to look forward to, yet the one thing they have to look forward to is good food. At Springbrooke they are failing miserably at this, the soup I had was absolutely bland, had no seasoning and was cold, and I mean cold, not even warm. My Chicken was severly overcooked, flavorless, un seasoned and literally so dry I dont think there is enough sauce in Denver to help it. The vegetables were un seasoned, they obviously came out of a frozen bag, and were cooked to the point of being MUSH. My aunt said this was par for the course and told me that breakfast is even worse. Our server, an Ethiopian lady who was at least pleasant, when I complained about how dry and horrible my chicken was explained to me "That is how our chef cooks the chicken here, that is how our residents like it" and did nothing to even offer me something else or to replace it with a better piece of chicken. * My Aunt told me that they are now on the 3rd or 4th Chef since she has been there in only 2.5 years, she said when she moved in the food was average, then she explained the food was absolutely wonderful for around 6-9 months when they hired a great chef, but then that Chef quit and the new chef is absolutely horrendous. I hope someone in a position of power reads this and can talk to the chef. My Aunt likely does not have long left on earth, and we want her to get the most enjoyment she can in the time she has left, and the poor quality of food, the dirty living conditions, and the lackluster and poorly trained dining staff are not going to achieve that.... Thank you Darrold Sutherfield​

Our 92 year young parent is being wonderfully cared for by…read more Brookdale University Park in the assisted living suites. The Director of Assisted Living attends to every need with kindness and care. The improvements in the health of our family member are nothing short of amazing. The need for a wheel chair and supplemental oxygen have been replaced with healthy breathing and walking with assistance. Prior to Assisted living, our parent lived in the Independent Living Community at this Brookdale for three plus years. This has been a good choice for our family.

I helped a friend select an assisted living apartment a year ago. The Club was both of our first…read morepick; one year later he is still happy and a lot healthier. I am an expert on Brookdale facilities and this is as good as it gets for your senior loved one. The Club has been newly remodeled and has a warm welcoming lobby. There is a small Internet Café where people signed up for computer time. My friend and I always stop in for a free cappuccino or lemonade. The grounds are nicely maintained and some rooms have spectacular views. I have eaten at "The Club" twice and both times enjoyed my meal. I did not make it for cocktail hour but there is one every Friday. You can get different levels of care from just the basics included in rent to pill management and personal care management. So, when your time comes to have to look for a place for Mom, Dad, or friend. Look at Heritage Club of Denver. And when my time comes, I am moving in as I forgot to say the chefs are from the Culinary School.

Beautiful apartments, super-friendly, professional staff, good food. My parents are delighted with…read moreall of the activities, lectures and work-outs. It is a safe place. Brookdale allows pets. It has been a wonderful experience for my parents .

I was looking around denver for a nice place to take my grandma for assisted / elderly living but…read moreas I drive by I saw that the building is releasing some kind of toxic/ poisonous gas into the air in the alleyway. It smells like literal death. Not only do I wonder about the well being of nearby residents but the elder residents themselves is my main concern here. I asked a nearby resident how often this occurs and they exclaimed that it happens weekly for hours at a time. Why on earth is this place allowed to release this poisonous gas into the air for hours on end and legally have people living at the residence who are inhaling this at the same time? Something is not right here. This needs to be reported to the EPA or some type of environmental agency. The people living here are probably uanware that this is happening. 0/5