I have been staying at this particular location every week since the first week of January, and I've had three of the most unpleasant stays of my entire life at any hotel here. To begin - I first stayed at this location on January 2-3. I parked my car in the parking garage only to later discover on my checkout day that my car had been hit, and was severely damaged. (I ended up needing to replace nearly the entire back of my car, bumper, back lights, and a side panel). I went to report this accident to the staff only to be literally told "we don't own the lot, so this isn't our problem", and upon further pressing I was never given the information on who owns the lot, and was told there were no cameras to asses who had damaged my car. The second incident occurred on January 29 when I went to check in. The manager "AJ" literally stopped midway of checking me in to take care of three other people behind me, then refused to use my business card on file and ultimately after handing over my personal credit card without explaining WHY he needs it literally walked away with it. I was so disturbed by this incident that I requested a manager immediately only to be told he is the manager and any issues need to be taken up with him. The third incident occurred on my latest trip on Feb 5. Instead of charging my firms business card (AGAIN) they charged my personal card, despite having an authorization form. I was literally screamed at by the man helping me at the counter, to the point where another guest services associate, Yvonne, who witnessed the entire incident, had to step in and take over. This man was belligerent, threatening, and his last statement to Yvonne was "someone take care of her before I really get angry", which in my mind was an imminent threat. I was so disgusted by this last incident and fearful that this Hilton location was no longer a safe environment for me that I do not anticipate booking there again for my business travels to the capital. I also echo nearly every review about the heating/cooling system and the dirty rooms. I spent nearly every single stay at this hotel in such uncomfortable heat that would often be stuck in the low to mid 80's. I also had a room with dirty and stained towels once. Utterly horrible hotel. read more

It saddens me that the reviews I read from two years ago contain the same problems that are still occurring today. ie. hotel hot, very long check in lines. Poor, poor management. Knowing you have two floors of a wedding party AND people staying who attended the concert at the TU, and you put on ONE bartender!!!! I thought the poor guy was going to quit that night. We were supposed to have a private room for brunch the next day. Oops, they forgot to set it up!!! But they did manage to walk around while we were were eating to make sure we all had vouchers for breakfast!!!! Hint: if you set the room up, you wouldn't have to worry about strangers trying to sneak in without paying!!! It get two stars for its employees! The bartender, wait staff, bell hops. desk clerks, house keepers maintenance staff and any others I forgot were WONDERFUL. Learn from your employees, they made our stay so much more pleasant. Always helpful, always a kind word!!! I'm not saying don't stay here, our room was clean (and very hot,)but I would think twice before planning an event here. Be prepared to check in very early because I have seen shorter lines at the airport check in!!!! read more

Always great service . Nice hotel with room service - which is important when it's so cold and you want to just order in. Many hotels in area DON'T offer . I come here a lot for work and have always had great experience. Nice decor , great service and hotel shuttle guys are always so great to drop us off at our conference location and then to Amtrak when we've wrapped up our work . read more

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Stopped by during auto show for lunch. It was very clean and nice. Waiter was very nice and he got the order right for my boss! He is a super fussy eater and he was very happy with his order. read more

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This place was great and so cared for in the middle of everything in Albany. The staff on location were the best I've been at in any Hilton ever. The egg breakfast prepared by Tom was the best egg breakfast I've had purchased outside in years. The rooms were clean and comfortable, we will be above! read more

Too many problems for a hotel this pricey. 1-the refrigerator did not work and needed to be replaced. 2- 2 towels when 4 people registered to the room. 3-the ice bucket was not replaced. It still had water and a used ice bag in it. 4-I was on hold for four minutes waiting to report the refrigerator. (After calling another time and nobody picked up at all.) 5-the parking garage is not close and the journey is long and complicated and employs not one, but 2 elevators to make. I actually got lost the first time. The service people who brought the towels and replaced the fridge were very nice and prompt. I am still here, so will update as necessary. read more

Check in was a disaster. Used Air Miles points to book and pay for room. Got confirmation email, printed it and reception says they have my name and booking details but no record of payment. They wanted me to pay for the room and try to get reimbursed by Air Miles. Air Miles customer care centre was closed. After much heated discussion they agreed to provide a room and settle later. Their first reaction was for me to deal with it. Apparently this happens a lot. So why didn't they try to help out originally? Wouldn't they know what to do? The room was clean but extremely noisy. The bathroom fan went off constantly throughout the night. You couldn't shut it off. I would not be back nor recommend this hotel. read more

Love the hotel, nice location and good service. Parking is charged, but if you don't like paying for parking then could try your luck w overnight street parking which is free until 8am. Friendly people but room service is limited, as I understand they are running short on staff post 11pm or so... however the front desk is polite in addressing your needs. Highlights was the "Charter restaurant", amazing service n tasty food. The bartender - Gerfatian (hope I have the name right) took our order was very attentive and single handedly made our late night dining experience wonderful. Certainly would like to stay back here anytime visiting Albany read more

What a piece of garbage. I had a reservation specifically guaranteed for late arrival, and I specifically chose this hotel so I could easily walk down the street early the next morning for my bar admission. I arrive ready to knock out and I'm told they can't find my reservation. Turns out they had overbooked and put me in a much lower tier hotel 12 miles away. They didn't even offer to give me a ride there until I asked. So now I have to pay for a ride back 12 miles that way the next morning, I'm in a much older/dated hotel, and I've lost a bunch of sleep. Not even any advance warning or notification. I had to find out when I arrived, after I had already paid for a cab and everything. Thanks for nothing. Hilton honors my butt. If you have another choice downtown go with that. read more

This hotel is a joke. The heater is broken. The door's broken. Even the vending machine on my floor is broken. There were clear stains on the bedside table. Sound proofing must not be a concerned since I engaged in a full on conversation with the strangers next door. My sister wasn't able to sleep all night cuz the guests across the hall left their TV on all night. The only plus side is that people here are very nice and very professional. Their shuttle system is something that other hotels should learn from. read more

I was in Albany on a business trip. I am a HHonor member so I decided to stay at the Hilton downtown as it appeared very nice on the website. To my surprise this particular hotel do not seem to follow Hilton standards. The staff was not very welcoming . Even though the hotel was practically empty I was given room 522 a long walk from the elevator. The hallways were unkept the carpet has stains. It did not appeared to be vacuumed regularly The room did not smell fresh, the bed was made but the dresser counter were dirty. I could see the stains drinking glasses or coffee stains left behind. The bathroom did not look clean either. I checkout the next morning a day early and move to another hotel. I do not recommend this hotel. read more

His name is Brian. He is Hospitality DEFINED. I didn't stay at the Hilton, however had an incredible experience with the doorman, Brian, who helped me find alternatives for a car rental, when my car rental location was surprisingly closed. He not only suggested alternative options for me, but also physically brought me there in the hotel shuttle so that I would make it in time before they closed. He was kind and courteous the entire time. If every member of the staff of this Hilton is this great, it must be an incredible hotel. Thank you, thank you. read more

Standard Hilton with standard very comfy rooms. Location is decent and very close to many restaurants. The bar in the lobby is probably the best thing about this hotel. The bartenders are friendly and engaging Its self park only and the parking lot is a pain. read more

Here on business like most. This was a very good Hilton. Right in downtown. Understated but run very well. I give it five stars for what it does very well. Diamond members: lounge is on 13. The breakfast is continental with some scrambled eggs and pancakes. Starbucks coffee and cappuccino machine. If you want to be left alone and quiet and this is adequate breakfast for you, by all means it's great. Excellent attendant, knowledgeable about Albany if you need it. Get the breakfast coupon from check in. You will get the full breakfast buffet with omelette station, meats, more variety if you want that. Again it's still pretty quiet. The lounge also has a supper with beer and wine for purchase. There was pasta,meatballs and chicken Parm while I was there. Salad and vegetarian wraps. Snacks during the day. Lounge had computer printer and a quiet bathroom. Everyone is very friendly here. All servers, lounge attendant. The bar at night serves you full menu when the restaurant is closed. It was lively. They have a nice wine selection. You don't see Seven deadly Zins everywhere and it's wonderful. Try the tomato soup and grilled cheese made with a delicious local cheddar. They have a pool but I didn't use it. It's quiet though, not overrun with kids. Room is updated. Nice tub fixtures. You can see I wanted quiet and serene on this trip and I got it! Great job, and I will return. read more

The stay was not bad by any means, however I expect more from a large cooperate hotel like Hilton. This may have all been due to the strike happening in front of the hotel. If you live in Albany you know about it, but if you are from out of state like we were it sucks walking into that environment. So, a few things that stuck out as problems. 1) The employees picketing made the entrance and exit from the hotel awkward. 2) We ordered room service and two things went wrong. First we couldn't get ahold of Room Service, as they were not answering the phone. So we had to call the front desk and have them track down the Room Service for us. Second, i ordered a breakfast burrito and the room service representative asked "what kind of toast would you like with that?" Implying that the breakfast burrito came with toast. Then when we got the bill they had charged us for the toast. 3) Hours before we checked out I called down to get an extra towel sent to the room. Then hopped in the shower and the towel never arrived. I was soaking wet and had to wait at least 30 minutes until my wife noticed a housekeeping cart down the hall and was able to get a towel for me. 4) The thermostat didn't work. We like the room a little cold when we sleep and even when we would set the thermostat to 69 it would heat up the room to mid 70's. We finally had to turn it off. I will probably not stay at another Hilton property. Perhaps I'm just used to the kind of service we get at Marriott properties. read more

A solid 3 - I've stayed at the Hilton Albany several times and service is pretty consistent. I can't say it's one of the best hotels I've stayed at but if in the area, I would stay here again. The bed is comfy and the sheets are clean - very important points. The restaurant bar is awesome! though slightly pricy. The staff are pretty friendly - especially the barista :) Thank you! read more

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Although it has a convenient location in the heart of downtown, we were disappointed with our stay at the Hilton Albany. We were wary of eating food at the hotel after mice were spotted scurrying through the lobby restaurant. Parking is expensive and their rooms are dated, although they are undergoing some renovations. After checkout, my wife realized that she forgot some of her clothes in a dresser in our room, but the housekeeping manager has yet to even respond to my voicemails inquiring if anyone found them. read more

Disgusting rooms. Outdated and they smell like crap. The convention halls are filthy and outdated as well. The internet doesn't work well and when you're having a business meeting or convention, internet is a must! The front desk staff is rude and acts like you're annoying them or bothering them. There was a guy named Dean (I believe) who was not only rude but he was definitely acting in racist ways. I won't go into further detail on that in this forum. The Sales Dept. We had to deal with this lady Amy. She was so unprofessional and arrogant. She was not only talking down to us (her client!) she would embarrass and demean her staff in front of us. During one conversation she made a comment saying that she has a client list a mile long ..... like our business is replaceable. Why does Hilton have someone like her representing the brand???? I try not to post bad reviews of companies because I know we all have bad days. But for the money this place charges for their rooms and facility I can not stay quiet any longer. We dealt with Amy setting up 2 conferences a couple years ago and after going back and forth with her and upper management for a long time with NO resolution to any of our issues I have no choice. Stay away from this property unless it has a clean sweep of its Management and upgrades to the facility. read more

Former employe. it is a crazy place with some dreadful staff members. Booked a large convention for a government group. When the group checked in at the front desk they were treated horrible. The front desk manager tried to place the group coordinator into a regular room. Signed contract was for a king suite. Rooms are dirty and smell like mold. Meeting rooms were dirty and not cleaned before meeting. the internet is not strong enough for live feeds. Constantly cutting in and out. Poor management skills. The front desk is a hot mess as well. Management only cares about getting money into hotel, not the guests or the quality of convention meeting. Do not even think about having your convention at the Hilton Albany. read more

I would pick - 5 for them. When we checked in we called the front desk that the heat wasn't working. An Engineer came up to tell us there was no heat. They could either have AC or heat and they had just changed over for the season. We complained to the manager at the front desk. He seemed used to people yelling at him. john.b'adamo@hilton.com For a month Hilton kept contacting me for my "info". I corresponded with 6 people, several asking the same questions. Then they said I had to ask Priceline where I made the reservations. Another month. Priceline said Hilton declined to give a refund. I wrote the CEO of Hilton. Colleen Rosales Executive Ambassador (214) 572-7458. responds with: The hotel has agreed to issue a refund for the parking and ice cream purchased during your stay. No heat in the room and that is what they say? Disgusting. I want a full refund. Hilton had the nerve to tell the Better Business Bureau that I would have to contact Priceline for a refund. Still lying. read more

My room was 76 degrees which is about 10 warmer than I like. I tried using the air conditioning to cool it off. When I asked the front desk about this in the morning I was informed that the air condition is actually a heater in the winter. So even though I have the temperature at 62 on the dial and air conditioning set I was warming my own hotel room. The front desk was extremely short with me and rude and I feel like that is not an acceptable HVAC configuration. They even suggested that perhaps I could open the window but opening a window in a hotel causes lots of noise preventing sleep. I'm not sure that this hotel understands one of the reasons people stay in hotels is to sleep read more

This place is sub par. None answers the phone when you dial guest services or housekeeping. Food is eh and only offered at bar. Need to do more research next time. read more

We booked the Hilton Albany for our wedding block having worked with them on events and conferences in the past. After signing the contract, the sales manager was unresponsive and it was like pulling teeth to get answers to questions we had about who had booked, etc. One week before the wedding, we got a call from a union organizer, informing us that there was an ongoing labor dispute with the Hilton Albany and that there would be picketers outside the hotel the weekend of our wedding. This dispute was about wages, benefits, and the hotels unwillingness to update their anti-discrimination policies to protect immigrant and transgender employees. While my husband and I strongly support labor rights and the picketers, we were alarmed that an organizer who did not work at the hotel was able to get our personal contact information and information regarding the room block. When brought to the hotel's attention, they were not concerned about this breach of information and did nothing to remedy it. We were also curious why the hotel did not give us a heads up about this (very loud) dispute. We would have expected them to at least call and say that it was happening and that we would be taken care of. My husband and I spoke to three managers about this, all of whom disregarded our concerns; one even laughed at us. Having deep roots in the labor movement, we were hesitant to spend hundreds of dollars at the hotel and the managers did nothing to show us that we were valued customers. We asked for a discount on our room and they refused. At one point in a call with a manager, we said we felt like we were not being respected or valued and she responded, "I'm sorry you feel that way." When we asked what she would do to make us want to come back to the hotel in the future, she said "there is nothing I can do." When the wedding weekend arrived, we were nervous, but the front desk staff at the hotel were incredibly nice. I would say this was the only positive aspect of our stay. The rooms were comfortable, but housekeeping did not clean our room on the day of the wedding (despite being asked), so we came back to a room where the trash had not been removed and the linens had not been tidied. One of our (male) guests asked for a discount given the noise of the protestors and was immediately given 20% off, but when I asked, I was repeatedly denied, despite being the one who organized the block and this business. To make matters worse, one of our guests was robbed of money that was kept in a sealed card and the hotel made her feel like it was her fault. They were not supportive during this time and did not apologize for what happened to her. I have written to multiple people at the hotel regarding this and have received no responses. I would not recommend this hotel to anyone, especially for an important weekend like a wedding. read more

Though the hotel appears decent, I will never be back. The hotel's air conditioning is totally a joke - part of the building works and part doesn't (my room was in the part that doesn't work). At least the front desk was nice enough to have a fan sent up. Loved getting stuck in the elevator, which lead to the realization that the hotel knows absolutely nothing about fire safety (don't put a cardboard sign on an elevator stating 8 people max, when the elevator is certified for more... obviously there's a problem.) read more

This place is a complete dump. Air is blasting in my room and the temp won't go down below 74 degrees. Horrendous. read more

Hilton Albany - View outside my room - Hotels Near Me - Albany, New York

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I felt very unsafe from the moment of check-in. The area around this hotel is very seed, and a stronger security presence is needed. The adjacent garage is especially unsettling to go into or out of at night. Signage in the garage indicates that no personal property should be left in vehicles. After being unsettled over safety issues checking in, two armed police officers beat on my door around midnight the first night of my stay, waking me up. When I opened the door, they said "Oh, wrong room." They were obviously there for something else. I later learned they were responding to a 911 call. I was planning a multi-night stay. On the second day, I was working remotely from my hotel room and decided that I would not feel comfortable spending another night there due to the safety issues (not to mention being so worked up and unable to sleep after the incident with the armed police officers). I called the hotel just after lunch after searching for and finding another place to stay (around 1:45 PM on Friday) to indicate that I did not feel comfortable staying any longer and asked if they could check me out. They said NO, it was too late. As a result, I continued working remotely in the room until about 8:00 PM and then departed for another hotel which I paid for. I later called Hilton Diamond to request a refund of the cost of the room for Friday night. I was initially told by Hilton Diamond that they would either have the hotel refund the cost of the Friday night stay within three days, or Hilton Diamond would take care of it. Nobody responded to me for two weeks. After a third phone call, they told me they could not refund the room because I stayed in it until 8:00 PM (despite my pointing out repeatedly that I only stayed in it until 8:00 PM because I was working remotely and the hotel had already refused to allow me to check out). They offered a meager points credit that did not come close to the cost of the room. This was a really bad experience on multiple levels, but most importantly for other guests, if you are concerned about staying in a safe environment, I would not stay at this hotel. Beyond that, I am just very disappointed with Hilton Diamond customer service. I cannot imagine this type of experience with Marriott Bonvoy. read more

Poor customer service place need and very hot rooms ac didn't work gates from parking lot didn't open with card a big mess I would never stay there again read more

This is the Shittiest Hilton I have ever stayed at!!!!! Woke up NO HOT water throughout the hotel. Had to microwave cold water to clean the important parts and you call down to the front desk and they say sorry we aren't discounting anything but we will give you points! REALLY SERIOUSLY isn't that a standard thing hot water??? We travel extensively I will never stay at another Hilton ever in my life and I will be spreading it like wildfire don't stay at HILTON hotels they are by far the Shittiest ever!!!! Be For warned DO NOT STAY AT ANY HILTON!!! Not to mention the man with the "man bun" was less than helpful shitty place like we are doing them a favor by staying at their shitty hotel. read more

Room 1507 had a beautiful view of the Capitol. I asked for a good view at check in and was very pleased with the result. Staff was nice, room clean and good temperature. read more

Hilton Albany - Hotels Near Me - Albany, New York

My room was not thoroughly clean upon arrival and the staff (all 3-4 individuals I interacted with) at the front desk was exceptionally rude. The floor was sticky, there were marks from drinks on the table, extremely dirty windows, and an oily handprint on the board on the wall with the tv. I'm sure people have lots of sex in hotels but I don't want to be reminded of it by a greasy handprint on an area you wouldn't need to touch for any reason at all other than to lean against during intercourse. I tried to communicate with the front staff about the broken printer, vending machine, directions to convention in hotel, room service. All bad encounters. I paid 600 for a couple nights. Awful. Don't do it read more

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I booked my hotel thru the Hilton Honors website. I use to be a Diamond but now only a gold because I was tired of the inconsistent brand service. My company pays my hotel stays so this was not about personal gain, this was about principle. I slept at this hotel for one night, the room was super hot, the air was on full power but old and antiquated. I called the front desk, and respectfully asked if there was a problem with the air, they said if the thermostat says its 68, then it is, no way in hell ! This unit was like standing in- front of a pizza over and saying its cold air lol . Ok so the best part of this lovely stay was the next morning after having the pleasure of losing 5 lbs in water weight, I woke up at 4:30 in a heated sweat. Work at my desk and jumped in the shower for an early meeting. I waited for the water to become warm, waited, waited, waited some more, even longer all the while thinking and reading " save, help us be green, recycle your towels" .Himmm now I get it, Hilton was trying to get me to be green ! See they sweat the living hell out of you at night, and then you have the absolute pleasure of taking a artic blast shower in the AM. I called down to ask about the water and they confirmed" Oh,,, ya we have an problem, our engineers are studying the situation". So I figured after Nasa was done looking at the problem I would jump in the shower,,,,ahhh , wait , nope keep waiting, oh you guessed it no FIX, artic shower blast !! Welcome to Hilton, we care, love Paris !! So I am checking out and I politely asked" do I have to pay full price for the issues with my room???" no air, no hot water ???" The response, "we will call you when a manager gets in !" Himmm, two weeks, no call , I guess they lost my number! I am only a Gold, I guess you need to be a Diamond member to get up to "normal service" lol ! SO in closing if you want to sweat, then freeze in the show stay at the Hilton, Pay full price, its so worth it !!!! read more

This hotel is in a great location, nice walk along to the State Capitol. Car park was fine, don't think they have valet parking but it's just next door to the hotel. The staff that we met were all very friendly and helpful, when we arrived there was a line forming at reception but a manager came over and opened the third desk. We were checked in by Grant who was very professional. Our room was 1429 which is a large suite right next to the elevators (our mistake, we booked that room). Initial impressions were mixed, some very nice furniture, the huge bar is very nice but the coffee table veneer is badly damaged. The noise from the elevators was quite loud but when I checked the reviews for a better room I thought we were better staying where we were. The rooms were all very clean, there were stains on the bedside cabinet but that's just marks. We didn't hear the elevators during the night and were up early anyway. The suite was equipped with a desk, a large bar, microwave, fridge, coffee machine and 2 large televisions. The bed was very comfortable, there were large chairs and a large sofa bed. WiFi was good. The bathroom was also very clean, the counter top is marked but not dirty. Great shower, powerful and hot. Plenty thick clean towels, Evelyn and Crabtree toiletries, con air hairdryer. Breakfast was included in our rate as Hilton members, there was a large line and long wait for this and to be honest it wasn't really worth it, if you are having to pay the $20 each then I would go elsewhere (there is a Starbucks kiosk in the foyer). Very basic buffet choice, far too small a serving area for the size of the restaurant and the line for freshly cooked omelettes was very long. Serving staff very pleasant. read more

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Stayed here on business for one night. Check in was quick and easy. Room is clean and large and bed is comfortable. No complaints here.

I strongly recommend you avoid this hotel if you have business in Albany. I Made a 4 night reservation in July for my son and me. Given the cost for the 4 nights ($2000), I also made a reservation using honors points. I thought I canceled the initial reservation, but apparently did not. I was not able to make the trip, but my son did. I ended up having to pay $2000 for the room, and the hotel also charged me 160,000 pts for the full 4 nights in a room where no one ever checked in. On the phone the hotel said I would not be charged for all 4 nights, but that is what they did. This is how they treat a Diamond Member. So good luck if you are anything less. read more

Friends of mine had their wedding in Albany and this is where their room block was. Although I didn't stay at the hotel, after the wedding I went to this hotel lobby to hang out with everyone. Just standing in the hotel lobby, it was ridiculously hot. I watched people carrying electric fans to the elevator (so I imagine the rooms were absolute saunas), and they were waiting forever for the elevator. The lobby literally felt like the same temperature inside as it was outside, which was a hot July day. So all the other reviews that talk about the horrible AC and broken elevators are pretty accurate from what I observed. read more

I have not set foot in the hotel but as a person that pays to park in the garage, I have to say that the garage is okay; however, there is trash in the stairwell of the parking garage that was left there an entire day or more) without being cleaned up even though management was notified. Not just the presence of trash in the stairwell, but actually on the stairs presenting a serious hazard. The amount of debris would suggest that either the stairwell isn't cleaned regularly and/or there are filthy vagrants living in it. Walking down several flights (due to the routinely broken elevator) felt unsafe due to the filth and isolation. Anyone is able access this area by walking into the garage. There is no security at all. The elevator also breaks down routinely and often stays broken for days or weeks at a time. The whole place just has a run down and unsafe feel to it much like the city it is located in and given that Albany was one of those places welcoming illegal invaders from the 3rd world, you can bet that these people are being housed in hotels there, which could explain things like pee stains on the sheets, carpets, etc. that I see others complaining about. I wouldn't stay in any hotel these days as homeless drug addicts are also often given hotel rooms on the taxpayer dime. I'd rather sleep in my car than any hotel that allows dirty and diseased people to stay there. I'll be attaching photos if the mess is still there tomorrow morning. read more

I gave this place 3 stars last time, mainly due to the A/C not working in the middle of August. Now that it's winter -- and 24 degrees outside -- I decided to try them again. Sure enough, despite the A/C set to 64, it is 77 degrees in the room. I had to have engineering come and open-up-a-freaking-window-during-winter to try to get this down to a temperature where I can sleep. Hilton Albany--come on guys. This is ridiculous. You know this is a problem -- just fix it already. read more

When you find a roach in the bathroom it is not a place I would recommend. When the representative at the front desk was told he said "ok what room number, I'll let the Manager know" read more

On June 3 I paid over $200 for the executive suite, it was a horrible experience. The room was in rough shape!there was a crack between my two doors that made the inside of the room visible to people walking by! I had to stuff a cloth in it for privacy. Oh and there was something growing in the cabinet. If it wasn't for my schedule and energy level I would have found a new hotel! Won't stay again! read more

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Stayed in hotel for a seminar given by PESI on 20th October. During the seminar the group needed and received assistance from John Roddy. He is an excellent manager and customer service oriented person. Later that evening we had dinner in the dining area called Sessions. Our server was Elaine. She was pleasant, and took the time to explain all of the various meal selections. I watched as she served others in the area and she consistently gave everyone great service. She made us feel welcome. Elaine and John Roddy are great assets and they make the Hilton feel like a place you want to come back to. read more