Went to El Conquistador for a quick Saturday night trip with the wife unit. Spent a day at the pool; hiked Sabino Canyon (the next AM), then after a quick touch-up on the tan at the pool Sunday AM... Scampered back home to Phoenix. Will run with the standard 1X-2X trip with the grandkids (age 10-12) here over the summer. As always, rooms are pretty decent. Tad bit dated, but not bad by any means. The pool and the incredible view(s) are the real catch. Very good pool, magnificent views. Shout out to my boy Joey and the awesome Danielle at the pool. Really nice young staff who do a great job. The pool is definitely where it's at. GREAT drinks, pretty solid poolside food. We ordered room service late in the evening. Not a bad Chx quesadilla, but not like ordering at the AWESOME poolside bar. All very good to excellent in the end. With prompt/friendly service at the front desk when checking in/out, and outstanding service from ALL of the pool bar staff we interacted with. Been going to the El Conquistador since day one in the late-80's, and they are doing doing a great job re: staff and the view is incredible. Rooms are certainly nice as well. read more

beautiful resort with lots of hidden fees if you bring a pet. the website cost for a pet is. not up to date. it's 75 dollars now. Also they charges me the fee for each night. the website is misleading. other than the hidden fees the place is great if you have kids. If you are kid free it's a little much. very noisy at the pool with all the kids. read more

Worst customer service I've ever experienced! A monsoon hit and the hallway to our room AND our room were FLOODED! I had to walk in ankle deep water to retrieve my belongings. The hotel had people knocking on doors yelling we had to evacuate, but no one helping. I luckily had grabbed a bellman and he was so nice. A third of our clothes were soaked in nasty swampy water. The front desk person didn't offer to reimburse any costs, plus we got charged $50 for leaving 1 day early on our planned reservation!!! When we asked for anything at this property, there was a stock answer "I can't authorize that, I'll have to check with the manager". The "manager" never surfaced for 2 days. read more

Hilton El Conquistador - This is the flooded hallway! - Sports Clubs Near Me - Tucson, Arizona

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Staff is great, rooms are good, food options are minimal, check out is difficult. I stayed here for 6 nights for a conference being held on site. I had a king room with a sofa bed and a balcony. The room itself was comfortable and basic. The balcony faced out which was nice for working outside in the evening. The staff was always helpful. There were several times throughout my stay when I went by the front desk for help. The restaurants' staff were also very nice (except for the bar area; always had trouble getting service the 3 times I tried). Unfortunately the food options were minimal. Most times there was only one option for the meal time, or snacks at the bar or coffee shop. If you are here for a while, I recommend getting a Lyft (cheaper than Uber while I was there) to leave the area. There is also no airport shuttle (likely because they are very far from the airport). They have a hiking trail nearby. Make sure you get good instructions from the front desk or get a valet to take you nearly there. There is no signage until you reach the trailhead (about 0.5 miles including stairs). Check out was really difficult. I saw people checking out over several days, and during that time every time their "systems were down." That's over several days. My roommate wanted to split the costs of our rooms, which should have been easy enough like at other hotels but it wasn't here. They ended up putting a hold for the whole room on both of our cards (taken off later but that was a problem for her). The gym is accessible 24/7 with your room card. They have several cardio machines, a water erg, TRX, dumbbells, and some pulleys. They also offer gym classes periodically but I couldn't make it to one. Next time: I'll make reservations for food elsewhere, but plan for a comfortable night sleep if you're on a back side. read more

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Beautiful and historic resort- perfect for quick getaway, long vacation, or business gathering. Set at the north side base of the Santa Catalina's, the surroundings set a relaxing and stunning environment. Staff was wonderful, rooms were beautifully designed, very nice gift shop. All the pools offered something for every age. The horseback riding was not available, and the golf course was closed, but it was too hot to do either anyway. Spa on site is pricey, but I heard it was worth it. Lots of things to do in the area, too! We had an awesome time and would love to come back! read more

Hilton El Conquistador - One of the pools..... - Sports Clubs Near Me - Tucson, Arizona

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An older style hotel, but nicely redone & super nice pool area! Very clean, and the lobby/staff were super friendly! I'd stay here again....good representation of a Hilton property...it's just an older property. read more

I love the exterior and the grounds, very well kept and lovely. The rooms need to be updated. The tiny bathroom was not well planned at all. One sink? There should be a sink at the vanity area outside the bathroom as well. The shower mead needs to be updated. We stayed at a time share in Virginia in May, with a full kitchen, two bedrooms and two baths and a living room for $500 fir a full week! It was amazing! The master bath was huge, with a large walk in shower, a vanity area with a stool and a magnifying mirror. It was amazing! You could learn a lot from this model! Memory foam mattresses are needed. There are two tiny trash cans in the room, not even standard small. More USB and electrical outlets are needed. The air conditioning worked, however, it was too cold. We set it at 75, and it got no higher than 67. So, I wasn't able to sleep because I kept having to get up to turn the air off and on to try to keep the room comfortable. This is ridiculous. I could have stayed home, spent a lot less money, and got a lot more rest! read more

This is a decently nice hotel, but if you're hoping for a relaxing time, look elsewhere! Not only do they have blaring rock music in all of the public spaces and gardeners that start with gas powered blowers and mowers at 8:01 am on the dot, the pool area has absolutely BLARINGLY LOUD music all afternoon. I can't even attempt an afternoon nap in my room as even with the patio doors closed all the way, the music is loud and reverberating. It is actually ridiculously loud!! Not a relaxing experience in the slightest and I would never return!! What a horrible place!!! Who are they catering to? This is a hotel, not a theme park!!! read more

I had a great deal of anxiety before I checked in but the staff was kind and understanding. I checked in early, ordered Champagne and a fresh fruit and cheese platter because this was such a life changing day. Around 6:00 there was a knock at the door. At 6:06 I lost my virginity. read more

We stayed several days. We had rooms on the east side second floor. I can see if someone had a first floor that the view would be disappointing. We first met Rosie a housekeeper when we checked in. She was very helpful in explaining things around the complex. The staff was spectacular. Prices in the shops and restaurants were what we expected at a resort. Rooms were a little dated. Biggest disappointment was no microwave and a very small fridge. They could greatly improve the place by replacing the 40 year old sliding doors and upgrading the AC. Also, there are only 2 ice machines for 4 buildings. Really! This is Arizona. I did get ice at the bar and they were very accommodating. Suggestions are get a room in building 1 or 2 second floor facing the pool. Then you also get the sunsets. Alejandro at the pool was also very helpful. read more

Was here for three days on a work trip. Started off at check in to find out the AC was broke ( no email or phone call in advance to let me know). They had a back up unit of some sort that at least kept rooms from getting unbearably hot ( it was over 100 degrees each day) . Went to building my room was in and key to gate would not work . Ended up calling front desk multiple times throughout my stay to assist in opening gate ( and saw same issue with many other guests). Hallways to room were dirty, definitely needed a good vacuum. Room itself had candy on floor and shower wasn't super clean. This hotel was probably lovely years ago, but in dire need of an upgrade....rooms, and gate entries for sure. I got one free breakfast voucher and a few extra points for the inconveniences but had to ask for these. My feedback is given only in the hopes upper management takes these reviews into consideration. Hopefully they can budget some upgrades soon as location and setting are very nice. read more

It would be nice if the pool area at this Hilton "resort" actually had towels. Yesterday, on 7/1, they ran out of towels at the pool area. I asked when they would have more and they said a couple hours. Then they brought out 4 at a time. It was weird. I know this may seem like a petty complaint but what am I'm paying a resort fee for when there's no towels? And like clock work they just looked at me with a blank expression. Then we come back to the pool area the next morning and, shocker, no towels again. I call the front desk and they say their getting them cleaned and will be out soon. And then when I look closer, I can see that the umbrellas are falling apart and they're using binder clips to hold them on the end of the umbrella stands (see pictures). This isnt the end of the world, but it's indicative of how this "resort" is being managed with quick-fix band aids instead of properly repaired or new amenities. A manager should never allow something like binder clips to be used for quick-fix issues. This is a Hilton resort, not a highway motel. They certainly have no problem with charging $29 for a resort fee each night your here, but when it comes to towels you're out of luck if they run out. And instead of buying new amenities, binder clips will do. Nice to know what the standard is at Tucson's flagship Hilton Conquistador Resort. read more

Hilton El Conquistador - No towels. Second day in a row where they ran out at the Hilton "resort." - Sports Clubs Near Me - Tucson, Arizona

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Hotel is really nice and the views are amazing I came down with my sister and my mom for her 50th birthday and we spent a night here. Food and drinks are really good, the rooms are quite nice and the staff is very friendly. Kayra at front desk was extremely helpful in clearing some things up for me when I had some questions about my bill. Really appreciate the kind customer service and the willingness to be helpful, next time I am in Tucson I will certainly be staying here. read more

Nice golf club with amazing views. Most of the staff at the golf range were very nice and friendly and seemed happy to be working there. The golf course has great views of mountains and many native birds can be seen on the property. The club house is very nice with a restaurant on the second floor serving good casual lunch fare. Many tables have a great view of the mountains. Service in the restaurant was very good too. read more

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We are a couple in our late sixties and stayed at the El Conquistador for two nights with our Standard Poodle. It was perfect for us. The staff were all professional, helpful and efficient. Illiana (sp?) at the front desk, and Joey at the Epazote, were extremely helpful and very service oriented. The food was delicious. Our pet was welcomed and there was plenty of room to take him for walks. The grounds were peaceful and beautiful. The rooms may be dated according to modern day standards, but were very clean and comfortable. We were nervous traveling during Covid, but found sufficient measures being taken. read more

Accommodating, friendly staff and spectacular views. Very pretty area. Beware of the "mountain view" rooms. The building is not very tall and you will be enjoying a sweet landscape of the parking lot. Pool views are where it's at because you will still enjoy the mountains in the distance. The rooms were outdated and the double queen rooms need the mattresses updated. We were upgraded to a king room which was nice. Leaf blowers woke us up at 8 am on a Sunday morning. They offer Nestle bottled water in your room. One of the robes had makeup on the inner sleeve - gross. The hotel was very outdated. If you can stay here for under $100 go for it. read more

They were late to check us in. We pre checked in 2 hours early (around 2) and they weren't ready yet but they guaranteed our room would be ready by 4. They didn't give us our keys until 4:30. This wouldn't be too much of an issue however we had dinner reservations at 4:45 that we nearly had to cancel. The resort says 'pet friendly' however there is hardly a place in the hotel that allows pets. We couldn't enjoy breakfast even outside on the patio so we had to grab breakfast from the grab and go store they have in the lobby. If it wasn't for the lovely lady Laura in that store I'd give the resort one star. She allowed me to sit on the patio (right next to the restaurant mind you) and have the food I ordered but I couldn't enjoy the restaurant 10 feet away. All in all, don't bring a pet if you want to enjoy your time at this hotel. read more

I rented a room here for my daughter's 12th birthday. Her and her friends wanted a place with a water slide. we checked in at 6pm, we went to the casita changed and went to the pool area, the slide was closed.; I am not sure why they did tell us that when we checked in as I had even asked where the slide was as the girls wanted to go there. although the room was very nicely furnished, the mini fridge was not cold and it was set on the highest setting. so we were not able to keep our drinks cold. we did swim in the pool area. came back to the room to realize it was 12.95 for internet access. we just stayed at the homewood suites about 3 week ago,free internet. 1230am i hear screams from the girls. there was a huge american cockroach. i did call the front desk to remove it.and they did read more

I stayed here for a single night with co-workers for a work trip. Although we stayed in separate rooms, we had similar experiences. The biggest issue is that the rooms were disgusting and filled with bugs. I had wasps in my toilet (in addition to giant moths, bees, ants, and many gnats throughout the room). My co-worker had a cockroach in her toilet when she first arrived. There were dead flies near every light, so they clearly didn't dust or vacuum very often. The beds, however, were clean. But the worst part was the room I was staying in had a broken AC. I reported it at 6pm, and they sent someone out while I was at a work function. When I returned at 11pm, the AC was still out so I called again and they sent someone out to fix it (who, by the way, was very nice). I went to sleep (with all the lights on for fear of roaches coming out in the dark) and woke up at 1am sweating because the AC was blowing hot air. I called the front desk and they said there was no engineer who could fix it given the time of night and offered a different room. At 1am?? Where was that offer when I reported the two times before? My co-workers and I checked out first thing in the morning, and the check-out girl was very rude (there was another trainee who was very nice and offered to take off the $25 resort fee). There manager called me later to apologize and offered a 50% discount (with taxes and fees, the room cost $300). So basically I paid over $150 for the worst hotel experience of my life. I will NEVER go here again. I get that it is a little older of a place and it is Arizona so the occasional insect will appear, but not so many I am afraid to sleep. I've stayed in nicer freeway motels. I wanted to tell the nice employees to quit and try working at a better hotel. Please, please do not go here. The Paloma is cheaper. The Marriott is cheaper. Both are much better hotels. read more

Seriously the most rude reservations staff ever. We haven't even arrived for our stay and making one simple request through the reservation agents has been a nightmare. First agent wouldn't help me without the conf number, and the second one hung up on me when I asked to speak to a mgr or be forwarded to the survey. read more

We stayed at the Hilton El Conquistador for the first time over Memorial weekend. To say we enjoyed ourselves would be an understatement. We loved it! The beds are comfortable, the pillows awesome, accommodations were perfect. Our room had a balcony, which was a plus-overlooking the pool area. The views of the mountains were second to none. They had a DJ at the pool from 11-7 on each day of the holiday weekend. And activities/games such as hula hoop contest, limbo, red light/green light, Simon says etc. for the kids on the hour. The poolside service was excellent, margaritas were fantastic. We ordered room service for most of our meals and were pleasant surprised at the food quality and hot delivery. We would highly recommend this hotel. Apparently they have a DJ poolside every weekend through Labor Day-which is awesome! They also guarantee check in by 4, and if your room isn't ready-they comp breakfast or dinner. read more

All greens are surrounded by tricky bunkers. Most greens are elevated which makes this a difficult course to play for novice golfers. It's good but not great. read more

The servers are really nice and sweet but I gotta ell you....if you are considering booking a meeting or a party here that includes foot...think again, please! I attend a meeting here once a week for months and the food just gets worse and worse! Do yourself a favor and look some where else! Come to your event early, parking is limited read more

BEWARE: This should be a KGUN 9 story! Our home in Oro Valley flooded mid November 2019. Our insurance company made arrangements for us to stay long-term until repairs were completed. We were placed in a handicapped room accidentally by the hotel and had to move ALL OF OUR BELONGINGS 2 weeks into our stay. The same day we moved rooms, the maids "mistakenly threw our belongings away". Apparently, they got confused with our things being dropped in the center of the room (because we had to go to work right after) into a room that was marked "ready". Rather than follow proper protocol and photo document and store our things, they ended up in a dumpster supposedly. Ironically, 2 days later when my son tracked his XBOX (one of the many missing items), it was pinging in Phoenix. Though OV police said "no crime was committed because they're willing to make it right", we felt completely invaded and victimized in our long-term home. To add to this nightmare, we were met with skepticism and disdain from managers Shelby and Otton. I wondered if perhaps it was personal, but in interviewing numerous staff members, it became clear that Shelby is feared and disliked by most. Even the owners of the facility were less than kind or accommodating. Wait, it gets better! They incorrectly billed me personally for a daily resort and dog fee though that should have been billed to insurance which I had to regularly call about (We weren't even using the resort because we were schooling and working). It took almost 2 months to get reimbursed $1500 after much back and forth. I will say Terri and Lindsey were as helpful as they could be during this process, but it's clear their hands were tied by their managers which limited them from going above and beyond. There was one barista, Savannah a 20 year old, that was truly the only genuinely kind and customer focused employee of the bunch. Mind you, my fiancé, teenage boys, and family animals were displaced during the holidays and were dealing with severe displacement stress, foreign surroundings, limited space, no decorations and no ability to cook holiday meals. The managers refused to provide a Thanksgiving OR Christmas holiday meal for my family to accommodate or apologize for the chronic poor customer service and repeated issues we received during our nearly 2 month stay. We spent thousands in room service (on top of what insurance was paying) so it wasn't like they weren't getting compensated handsomely from our stay. The final blow is when they kicked us out during the Gem and Mineral show season and gave us less that 4 hours to find a new temporary home. Oddly, it was timed immediately after they wrote us a check for our stolen items. They told our insurance company there was "no availability" despite online sites showing plenty. This retaliatory action resulted in major stress because there was zero availability during this ridiculously busy season. Due to their horrible customer service, I wasted hours on the phone with them, in between seeing my patients, trying to rectify wrong billing, police calls, manager calls, security calls, insurance calls, relocation calls; time I can never get back! Luckily we landed at La Quinta on Cortaro in Marana. Though it was 30 minutes away instead of 5 from our home, these folks became family. They knew us by name, accommodated ALL our needs, fed us, and worked with us to make it a comfortable stay! El Conquistador Resort in all their high and mightiest, ought to take lessons from these folks! I'm very curious if there isn't a criminal theft ring happening at this facility. BEWARE: lock your valuables up! read more

We enjoyed the layout of the course, we played the Canada course, but the course is not well maintained. The green fees were $75 and it felt like a $20 course with dry spot everywhere. We came down from the valley for a golf weekend and when we do again we won't be playing here. I was hoping for better. read more

Golfed the la Canada course. Great staff. Beautifully maintained. Showed up late and they let us go as soon as we got there and we finished our round in 3.5 hrs. Great golf experience! And only 45 bucks read more

Nice hotel and room suite. We had a great location for our room...bottom corner room facing the pool. Easy access to and from the pools more so because we have kids going back and forth. Wished there were more umbrellas at the pool though. All in all, nice. Love the mountainous backdrop. read more

I don't even want to give them 1 star. This hotel has gone way down hill! I used to stay here all the time! When a couple of moms and I with our kiddos wanted to do something fun for our kids and ourselves we thought this would be amazing! So a one night mom and daughters night turned into a horrible disaster. So we reserved a 1 bedroom casita and when we got there we are told there was a maintenance issue and they gave us two rooms conjoined. Well we did need the kitchen as we brought snacks and drinks for our kids. We will let it go and move on. Get to the pool at like 5 something because check in is at 4, and the slide and kids pool is closed. Keep in mind That the next day the kids pool and slide open at 10 and we have to check out at 11! So kids could only go in the big pool. Ok no worries again we will deal. We sit and wait 30 mins no service so go get our own drinks. Kids want out of the pool no towels no one offers to get us some so we have to search. Keep in mind there is people that work all over yet ignoring us. Ok so now we go to get dinner at Sundance and we wanted it to go. Ordered came back down to get it go back to the room orders were wrong didn't even get a complete orders filled so back down again. Then we want to watch a movie and the TVs don't work in either room. Call down waited an hour and no one showed! So we call the front desk I tell them we have had a horrible experience and don't even care to stay here and he says can I offer you free breakfast?!? Come on! I will never ever stay here again worst experience ever!!! read more

We came out to celebrate my birthday weekend, made a reservation for my husband and I plus our 3 kids. Somehow the day we showed up one of the kids was MIA from the reservation. We had a 1 bedroom casita, it was nice, carpets might need some updates. On our first night my husband and I decided to go and try their Mexican restaurant, in a brief summary we showed up waited a bit to be seated, my husbands drink sat at the bar for about 20 min until he decided to get up and get it himself. Our appetizer came but we finished that and our drinks, never to see our waitress again. Ended up ordering room service. The rest of the stay was nice. I would skip the banana smoothie from the pool menu as my daughter said it tasted like baby food, the nachos and ceviche were both tasty. read more