Amazing place!! I love the pool the staff and the rooms! The room was very comfortable and very roomy! Will be back. read more

It was clean through out the whole hotel. The room was nice and clean. We had to wait a little bit for our room to be ready. My mom and I only stayed one night. We were having some problems with the TV remote in our room. The elevator was small to fit into. But the staff there are friendly too. read more

Overall stay and cleanliness of the room was adequate. The front desk receptionist who works in the morning during the week day was extremely rude and unprofessional. She was watching a tv show with airpods when I came to check out of the hotel and ask for a printed invoice, and she proceeded to cut me off and state that this will be automatically provided to the email on file. This was never sent to my email and it was difficult to get in touch with the hotel via phone afterwards. read more

Currently they are doing construction on the hotel. It was not a problem, but definitely should be not noted. We also thought there was a hot tub, there is not! That was a big disappointment for the family. The rooms are dated, but the lobby is very nice and spacious. read more

This hotel sucked really bad in the customer service department. The room was clean and nice, but the staff was not friendly nor helpful at ALL. read more

I'm here to review the lobby restaurant at this hotel. The breakfast and dinner menu is outstanding. Breakfast is off the menu or a buffet. The dinner menu has the BEST tasting steak in town. No joke. The hotel is as good as all the other reviews here, the rooms and staff are super nice and the hotel very clean. No photo of the steak but it's a high recommendation. read more

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The room was fine, comfortable bed, clean. The night/day receptionists were not the friendliest, forthcoming, helpful people. I was surprised at how aloof they were. Not worth the money . read more

Work out room only has one bike which is a Peloton. Seriously stoopid. I mean if you have one at home it's great because you can log in to your account. BUT, if you don't like this style of bike and you just want to get some biking in without the classes, etc. You are out of luck folks. They only have one bike, which is odd, and it's a Peloton. So, good for a select few. They do have a several treadmills, steppers and weights, which is good. They have an ok pool, but oops, where's the hot tub? Well, there doesn't seem to be one, which sucks. The room is fine, clean, modern with the exception of no usb plug ins. Super annoying. Shower head has never been cleaned. Gross. Free breakfast? Not a chance. Reasonably priced? Nope Overall ok. read more

Hilton Garden Inn Ann Arbor - This shower head is not clean. Algae growth. Gross!! - Hotels Near Me - Ann Arbor, Michigan

The front desk clerk on Sunday was very rude when I went to extend my stay. I don't recall her name, but definitely not as friendly as the two who were there on Saturday. I didn't try any of the amenities other than grabbing coffee Sunday morning. Housekeeping was pleasant on Sunday, but seemed a bit rushed on Monday. The air conditioner could be replaced, it's very loud and doesn't get too cold. read more

All was well. Start through finish. Check in was wonderful. They had yogurts in their breakfast offerings.

I am a Diamond member. This is a good Hilton and updated. I love the Michigan Wolverine Weldon mats. Breakfast is clean and efficient. Staff is worked hard but on it. Book for game day way in advance never let down yet. read more

Spoke to Reea for reservation. She quoted me $132.50/night with Hilton Honors membership. Next, the Hilton system went down, and she asked me to call back. When I called back in one hour, I spoke to Justice and the same room went up in price to $145/night. I asked Justice to honor price already quoted an hour before by Reea. She would not. I asked to speak to the manager, and I was connected to Jason. Jason, manager, would not honor the price quoted by Reea, and even questioned my customer honesty....... Jason said he had no idea what Reea said to me for pricing. Jason, the manager, would not do the right thing and honor his employee's quoted price to a Hilton Honors member. There is no "Honor" at this Hilton Garden Inn by management. Go elsewhere. Disappointed. Customer service? None. read more

Did not stay at this hotel but since the Towne Place across the parking lot did not have a lobby bar we spent a lot of time here. Really nice bar, great service and a nice wine selection. May have to switch up next trip and just stay at a Hilton. read more

Beautiful gardens outside the building and a kid friendly pool that is open from 5 am -11 pm. Great user friendly fitness center that is open 24 hours and is stocked with cold water bottles and fruits. THERES are complimentary fruit infused water and tea out in the lobby. Tip: there are complimentary oatmeal white chocolate blueberry bars that are available in the afternoon in the lobby. They are delicious! read more

Hilton Garden Inn Ann Arbor - Delicious Complimentary cookie bars! - Hotels Near Me - Ann Arbor, Michigan

Met my brother and his bride in town for the dark blue and yellow Spring Game and had a couple of cocktails here. The barkeep was a friendly gal who did not let us ever wish we'd went somewhere else. She was knowledgeable about the local cuisine and shared stories with us as we chatted, while keeping us well-watered. Homey, warm place to fellowship while the wind whipped and the temps dropped outside. read more

Booked two rooms over the phone to ensure that they would be adjoining only to get there and find out they were down the hall from each other. The guy at the front desk tried his best and got us rooms across from each other however this mishap screwed up our whole plan as the kids wanted to have a sleepover together. The rooms were nice and pool was fun for the kids. read more

Good place to stay. Very nice rooms, and the server for breakfast was super kind. (Do not get the margherita pizza at the bar plz it has a ton of pesto on it and the cheese is weird and just generally avoid but the rest of the food was good) read more

I paid for a Lakeview room and got a view of the parking lot. It was supposed to be a lovely experience, and a lot of that has to do with the view. The parking lot view did not meet mine nor my partner's expectations. The front staff's solution, a free breakfast? Nah... that's not going to make up for a view of the parking lot. . Do not stay here if you can avoid it. Also, do not use booking.com, if you can avoid them. Neither were helpful. read more

Hilton Garden Inn Ann Arbor - This shows the " lakeview view" that was really the parking lot view on booking.com. What gives Hilton Garden Inn, Ann Arbor? - Hotels Near Me - Ann Arbor, Michigan

My family had a decent stay at Hilton Garden Ann Arbor. It's so conveniently located by many stores so when you forget things like a bathing suit, fear not, you're just a few minute drive from a store who carries them. Our big pull to this hotel was the pool area. It's so perfect for kids up to 12. They have a splash play area, water squirrels, a little slide, and other features as well as a pool for swimming and jumping into. It's less than 6 feet deep so no diving. They do not have a hot tub. My kids loves the pool and spent hours playing and splashing in it. My oldest played in the deeper area fetching things underwater and my youngest splashed around the shallow pool. They both loved the water features. We did not opt for breakfast as it was very expensive but our room had a mini fridge and honestly, that was more than we needed to ensure we were fed. We were able to order takeout from a nearby restaurant for dinner. Our beds and room were clean, albeit older, and the bathroom was clean as well. For children, this is the perfect place for a staycation! read more

Typical Garden Inn. Friendly staff, decent rooms, good made to order breakfast 12.95 or free for Hilton gold/diamond members. Pool with hot tub and gym. Pool had water slides and mushroom sprinkler. Fun for kids. Gave us free water coming and going. High priced for special event weekends. Glad I booked early with points. read more

Clean hotel, kind staff. No issues with my room. Easy parking, has a outdoor free parking lot with plenty of space. Easy to get to off the highway, super close to the exit. Additional bonus: they had people outside scraping frost off windows (at least I assumed they were Hilton employees) when I checked out around 6:15 am which was so great since I didn't have an ice scraper and was in a hurry! read more

The Better Half and I were recently in Detroit for Christmas, but the family was leaving town ON Christmas Day to visit other family so we had to find alternate accommodations. Hilton Garden Inn was that location. The Hotel itself is very nice and looks well maintained. I was MOST excited though about the Hilton Digital Key. In my quest to never have to talk to anyone ever, this seemed like a great new feature. Unfortunately *I* could never get it to work on my phone. In the end only my better half could get it to activate on HER phone so she ended up letting us in and out of the room. Even with the minor Digital Key technological hiccup I highly recommend this location. read more

I stayed at the 326 James L Hart Parkway Location. My employer reserved the room here for me. It was not worth the money for the room. I stayed in a non-smoking room that smelled like an ashtray from the time I walked in the door. In addition, I was staying for an entire week so I needed to use the dresser to store my clothes. The dresser drawers didn't close and they had rigged them with some terrible velcro stickers as a solution. There was wood missing from the desk this room was a wreck!! Period the only staff that was friendly was the GM and the kitchen. Would not recommend this place to my worse enemy! read more

I've got three words for you...Hilton Garden Inn! It pretty much doesn't get any better than this. One of the nicest hotels I've stayed in, and I've stayed in a ton of hotels. The staff was awesome! The business center is huge, which is a plus for business travelers like me. I didn't use the pool, but I did see it, and it's very family friendly. The room was super clean, super big, comfy, quiet and the bed was amazing! I highly recommend this hotel and can't wait to stay here again when I'm in Ann Arbor again this September! read more

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One night stay and everything was great . Room was clean and quiet . Breakfast was wonderful and Mark ( I believe it was ) took wonderful care of us ....felt safe and welcome. Will stay again at this location. read more

Enjoyed this hotel, particularly the pool area...great for kids! A small slide and whale for toddlers, a mushroom 'shower', basketball hoop, and water cannons that the kids can control. Hot tub was actually quite warm and spacious. Good location as it's not too far from the children's hands on museum so a perfect little family get away! $12.95 for all you can eat breakfast, I didn't have it but it looked like a decent spread. read more

I didn't expect much, traveling w dogs and needing a place off the highway - but this hotel and staff were great. The young woman (blonde w glasses) was friendly at checkin and early in the morning - also let me know about the flavored waffle mix on weekends. We felt welcome w our large (well behaved) dogs and had tons of space for them. The in room coffee wasn't bad - breakfast was great and I'm vegan now so, you know, not usually easy. A+ for eye contact and everyone saying hi, every time I walked by - I LOVE THAT. I was in customer service and that's a lot to be "on" all the time. read more

I traveled here with family to celebrate a milestone birthday for a family member. The room set up was great. All of the staff - from front desk, bar and kitchen were so helpful and just as invested to make sure the celebration was enjoyed by all. That level of customer service and kindness is greatly appreciated especially these days. The hotel rooms were clean and comfortable. Thanks to the wonderful staff for helping to make this celebration a success! read more

I stayed at The Hilton Garden Inn Ann Arbor for one night with a group of four adults. It is a beautiful, clean, comfortable, and luxurious hotel. We arrived after midnight and were comforted to find that the hotel entrance is locked at night, which is a nice safety feature. We were let in and greeted at check in by a friendly and professional woman. The lobby is exquisite and immediately outside of it there is a patio area and even corn hole. Our room was clean and beds comfortable. There was a complimentary gift bag that included a couple candies and a nice note. In the morning, I was able to check out the fitness room and pool. The pool has many fun features including a small slide and basketball hoop. Great for kids and adults. Overall a great and welcoming stay, highly recommend for anyone staying in the Ann Arbor area. read more

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Prior to this trip, I had not stayed in a Hilton Garden Inn. This trip has made me a loyal customer. First of all, the location was readily accessible from the highway which made my approach and exit easy.The hotel was full for my stay, but the parking lot was set up so that even when I came back to the room late at night, I was never far from the entrance (which was convenient, as the weather was terrible all weekend). The hotel bar/restaurant is stylish with a friendly staff and well made drinks. The lobby is close to the pool, but there is no chlorine smell. I was very impressed with the pool, it was much more family friendly than a traditional hotel pool. There were pool toys available as well as a water basketball hoop. Pools are usually only fun for little kids and adults who want to swim laps, this was much more inclusive. When I got to the room, it was waiting at a comfortable temperature, which is something that a lot of hotels don't do. Usually when I arrive at a hotel the room is arctic. Here, it was at a comfortable 70 degrees. I didn't use the microwave, but the in-room Keurig was great. The bed was comfortable, and both the shower and faucet water heated quickly and were at a reasonable pressure. My check in and check out process were very quick, and the front desk staff were awesome. They had easy directions to follow for local food, and despite a small line they were never rude or seemed rushed. They also were very efficient in moving through that line. I am in Ann Arbor at least once per year, and I've definitely found the place I'll be staying moving forward. read more

Had a horrible day. Stanford was on desk and was sympathetic and gave me a free breakfast. Room was excellent and clean and quiet. Very large breakfast and many choices. Recommended place to stay. read more

This was my first and only stay (so far) at the Ann Arbor Hilton hotel, and I was pretty amazed, it was a very new and beautiful hotel. I've stayed at hotels that were 2x more pricey and were all old fashioned without any new technology or furnishings. This hotel had wonderful creature comforts like clean and up to date appliances, TVs that didn't look like they sat there for a decade. It felt like the hotel just sprung up a few months ago. Starbucks coffee in the lobby is very nice too while you wait or when checking out / walking out the door to go about your day. If you are from out of town, stay here, you won't regret it! read more

This is a brand new property as of Fall 2012. It's sharp. The decor is funky faux hipster. The welcome cookie bars (billed as "healthy" but they're cookies?) chock full of dried blueberries, strawberries, white chocolate chips and oats are taaas-teeee. Nice pool - not really adult friendly, but a nice cool down. Due to the Art Fair - breakfast room was chaotic and jam-packed. Breakfast was barely acceptable, but since it was free to Hhonors members, Ill take it. This is a great property with a hottie GM, upbeat UMich kids at the desk and an easy in/out from the highway. read more

Stay was okay. Breakfast was extremely expensive for what it was. My main issue was being charged double for one night. Correcting the issue took a phone call, multiple visits, and over a month to resolve because they kept failing to follow through and needed constant reminders. read more

I had a wonderful time at this hotel! I highly recommend it, if you're in the area. The staff was awesome, thank you Debra, Malik and Olivia! The food was great in the hotel restaurant and they were willing to accommodate your dietary needs! Ask for coupons at the front desk for the restaurant. A++ read more

Hilton Garden Inn Ann Arbor - Hotels Near Me - Ann Arbor, Michigan

Enjoyed our stay at the Hilton Garden Inn. We were just passing through. One nice touch upon check-in was the cold bottled waters we received. Noticed a nice outside patio area by the check-in area with tables and chairs that people were enjoying. Room was the typical Garden Inn. It was clean, though the a/c was pretty loud. Did not eat at the restaurant or use the business center - though the business center had computers to use. Free wi-fi in the hotel was also nice. read more

I've stayed here 5-8x on 2-7 day business trips. Doesn't matter who is at the front desk or on the phone. They are all really nice and courteous. Also, not the 'I'm smiling and nodding but I really don't know what you're talking about and wish you would just go away' nice. But, the kind of nice where you walk away thinking that they really tried to help you. Good breakfast, fast service, clean rooms, and great location make this my go-to for trips to AA. read more

This place was impressive. The staff was attentive and polite, the rooms are CLEAN as is the lobby and the pool is perfect for kids AND adults. Cheaper than dropping $200+ at one of the Splash Centers and more bang for the buck if you need a local night away. I am a scrooge for hotels since I travel for business and this place is in my Top 5 already. read more

Nice, clean comfortable hotel in a great area. Stayed one night last weekend for my son's white coat ceremony at U of M. The convenient location is very nice and has ample parking. Our room was exceedingly clean and well appointed and everything looked nice and new. Very impressed! Our son's ceremony was at the same time as check-in but Justice at the front desk got us out of our scheduling jam. She arranged early check-in in a most helpful and professional manner and even smiled through a couple of my dumb jokes...and my jokes are pretty dumb, haha. I really appreciated the help so thanks so much Justice! I give 4.5 very strong stars to the Garden Inn. Not quite 5 because this hotel is a bit pricey. Not a huge issue for one night but could be a deal breaker for some during a long stay. read more

Rooms were clean, bar and restaurant was good, front desk went above and beyond. Check in and check out was easy. This is a no brained if you are visiting Ann Arbor. The location is convenient and the mall is next door (walkable) with a variety of dining options there as well. read more