I love Hiltons, I didn't get to stay in this location. However, my grandson was there so I did see the room, felt the bed, saw the pool & saw the fireplace location. The person I spoked to at the front desk was really nice. The bed was comfy & the room was clean. The pool was clean my grandson had lots of fun. And the outside was nice read more

Good sized rooms and comfortable beds. The staff are amazing. Joe (manager) and Doug (asst. manager) were incredibly helpful as was Chelsea at the Front desk. I would highly recommend this location. read more

I've had a lot of hotel members and stayed in couple other Hilton. I rated Hilton same or Lower than Marriot most of the time. However this garden inn changed my perspective. The hotel is beautifully maintained, the lobby (yes I like white decors don't come after me on this), flowers changed monthly. The clean level is MY level. The Front desk girl who always work on Tuesday 2pm check me in every time. She's so bubbling and welcome me along with other guests, I'm so tired of traveling but always nice to see her. She knew I love to work outside and built me a cute outdoor cubicle with the furnitures. () The experience is like even better than luxury hotels, this feels like home and mentally good for me. Like now, I'm sipping my tea under the warm light, PJ on this comfortable sofa chair, looking at this clean room I have feeling so comfortable and home. read more

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I'm not sure what this place does with all the money. I've stayed here twice for weddings. It's always booked out because of the lack of options. The group rates are ~$250+. There were renovations being done but I think they just changed the carpet. The AC units look like they are from a late 90s / early 00s motel. They are able to get the room to temperature but it can take 6+ hrs. The room smelled like mold and we realized (after stepping in a puddle) that the ACs were leaking and molding the carpet. Someone needs to open a hotel nearby and provide some competition to drive much needed changes read more

Hilton Garden Inn Melville - AC unit - Hotels Near Me - Plainview, New York

This HGI location is passable I suppose but not great. I picked this place for a two week work stay because they allow pets and I was bringing my car along. Walls are super thin, so you can hear people talking (and doing other things) in neighboring rooms. Heaven help you if you get some noisy people next door. The building is a bit rundown overall, and my room was less renovated than rooms in the pictures online. Breakfast is not included, if that's something you care about. Service at this Hilton is subpar. I called to request a late check out and was told no despite this supposedly being a perk of being a Gold Hilton Honors member. One night there was a very loud bang on my door. Upon investigation I saw two teenagers roaming the halls kicking the doors simultaneously. I'm not sure if they were trying to break in or just being ignorant little delinquents. When I let the front desk attendant know, they could not have cared less. That was disturbing. On the bright side, parking is free, and they have an ok fitness room. If I need to come back to this area again I'll seek out other accommodations. read more

Hilton Garden Inn Melville - Broccoli head and captain fuktard causing trouble. Security DGAF. - Hotels Near Me - Plainview, New York

Great hotel. It wasn't crowded at all but definitely busy. Very clean. The bar was open and you can order food with your drink of course. The beds are very comfy and the pillows are a dream( no pun intended). The gym was closed although I took a pic of it and the pool opens at 10am. My son ended up losing his iPhone there but some nice patron brought it to the desk and I was able to pick it up. Just says something about the good environment there. The location is good. There are a lot of restaurants near. I was able to check in and out via my Hilton app on my phone plus a digital key to open the door to my room. I hope you go and love it as much as I do. read more

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This would've been a different review if the pool wasn't ready lol. This year I decided to step it up a bit and picked here to stay for a night so my son could swim and we'd just enjoy ourselves. They were finishing cleaning the pool and offering us hotel next door if they weren't done. I mean we stayed here for the pool not to have to go outside to another hotel for it! Luckily it was soon done and all was well. I also enjoyed the apple cider they had. I was getting over being sick and literally had no voice so we mostly just stayed in the hotel. Ordered take out from the shed and had breakfast in the hotel in morning. I didn't go swimming with my boy, but my mom did and claimed the water was not heated. Who knows if it was or wasn't. Wasn't a bad place, I probably wouldn't stay here again though. read more

Great Employees!!! Rooms kept clean & amenities in bathroom were maintained nicely. The property sits in a "Perfect," spot. I was able to enjoy the tables out amidst the trees to read outside. The also, had another small but beautiful garden area which was pleasant to sit in after our nights out. Can't Thank Mercedes and there was also, a young man can't remember his name... but he was a lean, olive skinned, short black hair. Both of them were patient, kind, and informative. I'm surprised that the reviews are not higher. This was a Very last minute reservation. My husband & I do not often even consider less than a 4.0. This was SUCH A BLESSING! Why!!??? Because Our My & my best (girl) friends experience! Never realized how many Beautiful parts to New York there are! This was a little Treasure to have found! PHEW'! We were relieved & SSSOOO PLEASANTLY SURPRISED!!! Keep it Up! You All Were Awesome! If there is ANYTHING you do for YOUR HARDWORKING EMPLOYEES, these 2 deserve to be Recognized/Awarded!!! read more

I have always had good success with Hilton Garden Inns, and while my favorite is still in Roslyn/Port Washington, this is pretty good, too. To be fair, we came to this location in Melville during a time of having the added strain of dealing with the lingering effects of a pandemic, and I personally had issues with how the hotel was dealing with those. I come from California, which ran a pretty strict pandemic, just like NY, but I find things much more relaxed in NY than in CA, surprisingly. My husband and I do NOT trust the current trend to go without masks if vaccinated, which we both are. Covid is NOT gone, and we still wear our masks.... but that's us. So here are the problems we encountered. The hotel staff, for the most part, did not wear their masks as they should have. Some didn't wear any masks, some wore them down on their necks, and only one person that we saw actually wore his mask covering his nose and face. Nobody wore gloves (as the Yelp comments suggest). There was NO social distancing either... but then, there's no social distancing anywhere from what I have seen. NONE of the hotel guests wore masks when we were there, except for me and my husband. There were MANY hand sanitizer machines placed throughout the lobby, and by every elevator on every floor. The problem is that all but one were EMPTY. We were there for 8 days, and they never seemed to get refilled. Trust me, I kept checking. Thank goodness, we had our own hand sanitizer, but it would have been nice to stick our hands under their machines and have them work. We were forewarned that unless we really wanted housekeeping each day, it wasn't going to happen. They have been short-staffed, and their preference was not to have to change linens and/or sheets every day... or any of the days... unless we made a specific request. We figured we were neat enough, so we requested some extra towels and pillows the first day, kept our room neat and clean as we usually do, so we didn't care if they came in or not. To be quite honest, we preferred knowing that they wouldn't enter our room. The other very minor issues were that the ice machines were not always with ice. Some days yes, other days no, and the public trash cans placed near the ice machines were always filled to the brim, not sure they were ever emptied. Also, the elevators and common hallways were very warm and humid, while the rooms were comfortable. I didn't like walking in the warm hallways AT ALL. As for our room, it was very spacious, comfortable and clean. I'm rather surprised I've still awarded 4 stars with all that I mentioned above, BUT we dealt with the above situations because our room was absolutely fine. The bed was very comfortable, and we loved the pillows. There was plenty of room to move about, and I had a really great system for applying my make-up at the desk near the window in that wonderful ergonomic chair that was there. It worked out really well. Also, the shower was wonderful. The stream of water was nice and strong, the angle was perfect, and I didn't slip and slide around. Overall, it was a good experience, and if we don't stay at my daughter's house next time, we'll return to this hotel. read more

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Checked in with my family. I must say , this room is quite filthy. I asked the lady in front desk for another room with double bed and she claims there isn't any availability. I wanted to like the room but there's too much noticeable issues that's difficult for me to ignore. I'm here for 2 days and already want out. Please do better with cleaning the rooms and updating poorly damaged furniture or wallpaper. read more

Hilton Garden Inn Melville - Room key - Hotels Near Me - Plainview, New York

EDIT: their service is top notch!! I told the receptionist about the stained bedding, the housekeeping was sent to my room for changing new bedding. I highly appreciate the housekeeping staff!! Of course, if you find the stay uncomfortable, you can always contact concierge. TIP: download the Hilton hotel app for digital check-in and digital room key. The digital key is very convenient to not carry around the room card! Very clean facilities. I love the updated, modern design of the Hilton hotel. It was a fairly small Hilton hotel that I've ever been to. It was quaint and cute. The lobby had a few areas, the bar, meeting area with a large flatscreen TVs, quiet study space, and a beautifully lit outdoor patio. The patio had fire heaters, lots of chairs and tables to relax and chat. The service was great. The concierge was very sweet and explained the amenities and charges. Note they put in a $50 charge on the reservation if you buy their food from the lobby pantry. If you don't, they will take out that charge at the end of the stay. Mask is not enforced at the hotel. The staffs wore masks. I picked out my room through the app. A king size room. It was smaller than expected. It had a nice desk, office chair and decent lighting. Although the bathroom was very small, it doesn't have a vent, it's a shower stall instead of a bathtub. I was looking forward to bath in a tub lol. Oh well. The room size was enough for 2 ppl. I recommend the Hilton to install a vent in every bathroom so it doesn't get fog up after ppl shower. The bed sheets are a bit stained!!! I woke up and saw some dirt stains on my bedding. Ughhh. The blankets aren't that warm either. We turned off the ac at night so we won't get too cold w the very min sheets. It was a bedsheet then a thin duvet. To my surprise, the room doesn't have hotel robes, slippers, disposable toothbrush or anything. Only provided travel size shampoo, conditioner, body soap. It's due to covid I forgot that they don't give out many amenities to customers. read more

A beautifully renovated hotel, well almost fully renovated! The outside has gorgeous landscaping and plenty of space to sit outside (with a bonfire!). I was pleasantly surprised at the great design, and cleanliness. We had stayed here for a wedding and everything went well. Housekeeping was by request and the room was fairly quiet. There's an immense amount of parking which was never an issue. read more

The property is actually beautiful, and the room was also very nice. I stayed for a wedding. I had paid over $200 booking with the wedding, and the night before, I checked and it was $50 less! I don't understand this. I cancelled and rebooked. Luckily they do let you before 24 hours. The room was very spacious and the bed comfortable, but the problem is how thin the walls are. All night I was woken up by people knocking on doors and yelling. It's like the walls here are made of paper. read more

Usually my favorite place to stay. This time there were a few loud parties going on in some of the rooms. There were also smells in the hallway that were evident of smoking in a room on the same floor where our room was. We told the front desk and received a "there's nothing we can do without evidence response." The front desk person said they had been getting a bad crowd of guests lately and they can be fined based on what is discovered when the room is cleaned. The front desk person also said, other hotel guests would complain. The whole situation made me feel unsafe. The grab and go breakfast was a blueberry muffins and an orange. We ate breakfast at a diner after we left. read more

This hotel is nice. Plenty of parking, a nice large lobby, a bar area, outdoor seating if you are having a get together, nice big clean rooms, and a hot tub/pool as well as a large fitness room. The breakfast cost extra, so we ended up going out. Luckily they mentioned this because the spread is right out next to the check in area, so it wasn't obvious it cost more. They have a small convenience purchase area by the check in, which of course is over priced, but it is convenient. And the outside area with a firepit was aesthetically nice, but there was some group that was out there pretty late, and I was on the 4th floor and could hear the party outside. I do wish they put a timer on that (or maybe they did tell them to quiet down at some point, but still, it is a hotel, people are trying to sleep). I was in town for a wedding and ended up in a different hotel the next night, but this was the much superior hotel and we got a good last minute price, so it was worth the stay. read more

Hilton Garden Inn Melville - Hotels Near Me - Plainview, New York

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Pretty good stay while at this location on beautiful Long Island! This Hilton Garden Inn seems to be slightly tucked away from much of the area, which made it slightly hard to find at first. Customer service at the front desk was exceptional, making my check-in process seamless & efficient. The room itself was without complaint. I have to believe that this building is newly renovated, giving that some of the room number placards were placed on the floor's carpeting temporarily. The brown-cherrywood mixed theme of furniture within the room made me feel comfortable from the moment that I walked into the room. And of course the king-sized bed? It fit like a glove after a long day of work in Manhattan. While I didn't experience the amenities due to how busy I was, the outdoor patio area was inviting for those that wanted to conduct work outside. The highlight of my stay (aside from the more-than-comfortable room) may have been having breakfast. For the price that you pay ($12, I think), you get quite a bit of food, and really good customer service. My coffee & juice were constantly refilled, as well as receiving genuinely pleasant conversation with the server. The housekeepers tended to stay much longer in the day for some reason (6-7:00 PM). They can be quite loud at times (talking nonsense), which is probably my only complaint during my entire stay. Parking is available on all four sides of the building. Access to the local highways are generally pretty easy. Can't wait to return. read more

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After much deliberation, I chose this hotel for my wedding weekend and I couldn't have been happier with my decision! It is absolutely STUNNING. Newly renovated, classy as can be, beautiful outdoor space and an amazing bar inside. Our guests enjoyed the bar the night before the wedding, and we loved the outdoor space for hanging out after the wedding. Rosemarie was super fantastic. Really quick to respond and beyond helpful. If you are thinking about booking here for your wedding or special event, do it!!!! read more

This place is nice. It has a nice lobby when you first walk in, there are a lot of places to sit and have coffee, hang out, do work, eat, etc. The rooms were average. They were pretty clean but they did need some updating. I also found a small pill on the floor where the vacuum must have missed when they were cleaning... not the biggest deal but I'm traveling with a small child so I'm glad I found it and not my son. The staff was really nice. And the breakfast (which you have to pay extra for... but it wasn't much) was good... lots of options. I might stay here again but I don't know if it would be my first choice just because I feel the rooms need to be updated. They had a small gym which was nice, tiny but got the job done. And also a pool that looked nice but I didn't have any swim stuff with me so I didn't use it. read more

Wish I could have canceled the reservation. The only positive was the friendly reception we received. After that everything went down the drain. We were informed the pool was not working (which was one of the reasons for choosing this hotel). The kids were not happy. Then we got hit with a $10 a night parking fee. Was blindsided with that one. There were not enough towels in the room to cover the number of guests. Which is not a big problem. But for the price we paid to stay at a Hilton everything should have been perfect. Lastly just skip to continental breakfast. Terrible. Right down to the coffee. Definitely not what I expected from a Hilton. Will never go back. read more

Since I moved from LawnGuyLind and now come to visit, I've learned how difficult it is to find a decent hotel. There are lots of good reviews of hotels, but it seems as though the bulk of the good reviews are people saying "I stayed here for a wedding." And therein lies a part of the problem. SWARMS of wedding goers on the weekends, which is when I usually stay. Any hotel I've stayed in has multiple weddings, and what usually happens is the party goers continues after the wedding, and also before. The aspect that reflects on the hotel is how they handle the crowds. Most hotels don't do it well. Having just stayed at the HGI Melville (which is in Plainview, not Melville!), it seems they handled things well. To begin our stay, I GOOFED! I arrived and was told I had no reservation. I pulled up the Res on my phone, showed it to Mia at the front desk, and she was initially perplexed, but then noticed THE WRONG DATES! OH NO! MIA WAS GREAT!!!!! She was able to accommodate us, and told us that our room would be in an area that was not where all the many (I think there were 4) wedding blocks were staying. As for the hotel itself, compared to other similar level places we stayed, it was very good. COnvenient location. Street sounds were minimal. Walls, while somewhat thin, were not as thin as in, for example, the Huntington Hilton. It IS showing its age and could use some sprucing. For example, photo attached shows how dirty our carpet was. But overall, we'd return here. FInally, in addition to MIA, everyone at the front desk was incredibly helpful & efficient. read more

Hilton Garden Inn Melville - Hotels Near Me - Plainview, New York

Do not come here in the winter. The lobby is always freezing so have fun eating a cold $16 breakfast buffet where the staff feels the need to hunt you down right after you sit to give you the check. My cousin had checked in for a wedding near by and when he arrived back from said wedding he went to the hotel bar thinking they might be open bc he doesn't work there and doesn't know the hours of the bar. After sitting there for several moments he walked over to reception and asked if it was open. He attempted to joke about the hotel losing out on some money bc he wanted to buy some drinks. The security guard on duty at 12:30am on January 22 felt the need to instigate him in an effect to get a raise out of my cousin. My cousin shrugged it off and went to his room however it was incredibly unprofessional to witness. Furthermore the toilet isn't cleaned properly where there was urine marks on the bottom of the bowl. To add insult onto of injury the pillows were damn near paper thin as well. Overall it's been a pretty trash experience. read more

Would I stay here again? Wouldn't be my first choice, but, sure. The hotel is beautiful inside and out. The breakfast there is good but there was a confusion as to whether it was a part of our stay as gold members. Found the explanation confusing by staff. When we arrived and entered our room, the room was very humid and stuffy. We were out for a good portion after we arrived so we really didn't notice the problem until later that night when we removed our shoes. The floor and carpet felt wet, our bed felt wet, and my husband said when he leaned over out of bed the carpet smelled moldy. So, the next morning we asked for a room change. They told us it wouldn't be available until 1pm, but that was ok because we'd be out for the day anyway. We came back and it still wasn't available. We didn't get moved until after 5pm. I was told to come down to the lobby to get my key and when I came down no one was anywhere to be seen for a long while but I was patient and I guess they were short staffed. The next room was better. I'm assuming due to being short staffed (as many places are during COVID), it would explain how the hallways and areas around tables at the bar were not vacuumed well. Would have expected cleaner, but I'll give them the benefit of the doubt. One thing they can tell the cleaning crew is that they should not put the cart in the hallway and all the linens directly across from the cart, effectively leaving a person coming down the hall no way to get through. This makes things difficult, especially for the disabled. Like I said...this place looks amazing and it has an outdoor and indoor pool which we did not have a chance to use, so I wouldn't say don't stay here, but I do hope they step it up to match what it appears to be. read more

Clean and nice hotel. I only take a star away because my wife called and asked for extra pillows. After 3 hours, they didn't arrive and I was told house keeping was done for the day. I guess I expect better from the Hilton. read more

I seem to have good experiences at HGIs! Everyone at the front desk has been super sweet and helpful. I extended my stay an extra night and it was really easy. I have the Hilton app which I would recommend because the digital key is ELITE. My room was clean and comfortable. I had to do some work during my travels and the desk/chair were great! No complaints, I've been having a wonderful stay! read more

Nice hotel for the cost. Ample parking and plenty of property to walk a large dog. Outdoor seating area was great to visit with friends. On-site laundry was clean. Only negative was the room construction at the end of our hall. I questioned it at the front desk prior to unpacking and was told no active construction would be happening during our stay. That was untrue and construction was daily. I did not ask to move rooms only because I had early days scheduled. read more

My brother Thomas had an agreement with Hilton Garden Inn Melville. Hilton Garden Inn Melville was supposed to give Thomas a reduced rate as well as honor their agreement to keep the bar open until 2 AM. Neither were honored. They closed the bar at 11 PM (we had guests showing up to a closed bar for an after-party) and they asked Tom to pay for a room which was $200 over the agreed upon value. The hotel says neither happened. I was checked in to a room, but had to leave the hotel with my brother at 2 AM after his wedding since the agreed upon contract was broken by the Hotel. I spoke with the General Manager, Constantine, who said that Hilton did nothing wrong and they would not honor the refund of a room that I did not stay in. Living in the area for 26 years, with a large family presence, I can say with confidence that I will never use this hotel again. There are plenty of other, better options in the area. Staying in this hotel is certainly not worth the risk of losing money or having to cancel your plans. Poor communication, dishonest, and cold. Overall, very bad business. Christopher Volberg read more

Clearly still in the middle of renovations, but it's polishing a cow-pat. The soundproofing is non-existent. An elephant with restless leg syndrome was stamping upstairs all night. The energetic nocturnal athletics of the couple next door were more than disturbingly audible. The food in the restaurant was both a gastronomic and digestive misadventure--if there was ever a better (or worse) example of culinary malpractice, I don't want to know. The maid came to service the room at 8:03. She didn't tap on the door. She didn't rap or knock. She POUNDED on the door: WHAM WHAM WHAM. Why did I take so long to open the door? Didn't I realize she had a schedule to keep? Would I stay here again? Hell no! read more

Place needs a redo. It does not come close to living up to a Hilton label. Even the clientele has gone down hill. Rooms are noisy and tired; you should not be able to hear the people next door...ever. Will not be staying here again until they update this property. read more

Upon arriving you see the outside of this hotel with its nice looking grounds and lobby that is the beginning of a smoke n mirrors illusion. Check in was easy but the person at the desk was completely complacent - not such a big deal she probably was just having a bad day. After we got our key and went right around the corner to find a tiny elevator that was missing the button I needed to push. When we got to our floor it was an extremely long walk to the room and on my journey I started to see the carpets needed serious attention - trash needed to be picked up, used room service trays needed to collected and a vacuum desperately needed to run. Thankfully the room itself was fine - looked clean. Very expensive breakfast that is not included - its set up to look like a complimentary breakfast but is not instead it's an expensive subpar meal - skip it and head down Old Country Road to Town Bagel read more

I stayed at the Hilton for three nights in November 2021. What an amazing hotel. I was greeted with such kindness and this continued throughout my stay. I booked the king room and my room was situated on the 1st floor and it was lovely read more

This is absolutely disgusting. I am horrified that this is on my "clean" towel. I called the front desk to let them know and all they said was sorry. It's horrible. Do not stay here if you want clean towels because you will not get them. read more

Hilton Garden Inn Melville - Towel with a dirty bandage on it. - Hotels Near Me - Plainview, New York

Currently staying here and very pleased given the reasonable cost of this hotel. Before I get into specifics, let me start by addressing the reviewer (s) masking comments. I moved from NY in February and am back up to visit. The mask mandates have relaxed considerably since I moved in February. Not just at this hotel but at the numerous eateries and stores we've stopped at. I can compare it now to what I experience living in Florida. I am a mask proponent however if you are not a fan of businesses de-masking...don't come to the area. While some of the rugs and furniture could use an update, the hotel is very clean and spotless (I get seriously grossed out in dirtier hotels which I've unfortunately experienced recently as the service industry struggles to fill open jobs). The beds are very comfortable- mattress and bedding. There is a small fridge, microwave and coffee maker (with pods). The bathroom is definitely on the smaller side which may be a tight squeeze countertop wise if you're staying for a while. Daily maid sets isn't standard however can be done - just inform the front desk in the morning. The grounds are well maintained with plenty of outdoor seating. There is a "pantry" with as-is-typical prices for basics. The breakfast at 13.99 pp is more than reasonable with baked good, fresh cooked options and fruit. read more

This Hilton is really nice. I work in Melville and decided to stay here one night when the weather wasn't so great so I could be close enough to travel the next day. I honestly have no complaints. Everything was very clean and nicely decorated. The room was very comfortable; especially the bed.. I didn't want to get up in the morning lol. One of the things that stood out to me was the channels available on the tv. Usually I have a hard time finding a channel to watch in hotels but this hotel has a lot of HBO channels and I was able to just pick a movie to watch and fall asleep. I liked that I didn't have to pay extra to watch something good. A microwave, refrigerator and a Keurig coffee maker are standard in every room and that's a big plus for convenience. A made-to-order breakfast is offered each morning next to the lobby at the Great American Grill. They do charge a fee per person to partake in breakfast. Next time I'll definitely try it out because I heard good things and as I was checking out I couldn't help but take a gander at the spread and I became jealous of the diners. They also have their own bar-- Pavilion Lounge and their own convenience store--- Pavilion Pantry open 24/7. With your stay, you get complimentary access to their indoor pool and gym. They also have a huge free parking lot and a business center. Very nice accommodating hotel with some great amenities. If you need a hotel in the Melville/Plainview area then this is one of the good ones to try out. read more

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Stayed here for a night after attending a friend's wedding. The exterior is very nice looking and the designated smoke area is vibrant. There are plush cabana/table seating areas you can smoke, relax and enjoy the luscious vegetation while you catch a breeze. If it's a little nippy out there's a fire pit to warm your body and soul lol. The inside is clean and modern looking. The staff was very friendly and accommodating. My room was HUGE for a single king bed with all the amenities of microwave, small fridge, chair with foot rest and work desk. The tv was nice sized and modern with a HD flatscreen. Don't ask the resolution just know the screen showed crisp and clear shows lol. The bed oooooooh the bed! Had sooooo many pillows felt like I was sleeping on soft goey marshmellows. Had the best sleep ever especially after a very long day woke up very refreshed. The shower which had all working temps added to the freshness. Read some reviews about the buffet. Listen it's LI (Long Island if you don't know). It's very expensive especially in that area. You could go and get breakfast elsewhere but will most likely pay the same price. So why venture out when you can go downstairs in slippers and pj's like I did and have a nice relaxing breakfast. The food options are like continental but the have a short order egg cook. Also its UNLIMITED so you can eat till your stomachs content and then some. The host was very warm in explaining to me how the buffet works. He got EVERYTHING for me and sat me at a table. He even got me turkey bacon from the back when all they had was pork. I barely had to lift a finger well maybe a little to lick the tasty juices from my fingers. The food was very good and satisfying. I made to 1 1/2 plates before I tapped out. If your imaginative you can make up plenty of different breakfast options to try. A huge variety of drinks from cold juices both veggie and fruit along with hot beverages. All in all this place is an A+ best night I've slept in any hotel and if I'm home and this far into LI where I need a nice stay and pick me up this hotel is definitely on the top of my list! read more

Hilton Garden Inn Melville - Hotels Near Me - Plainview, New York

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This review is based on a One Night Stay. The reservation was booked over the phone. I was very adamant that the two double bed rooms I was looking for be on the same floor if not next to each other. Oscar booked my reservation. He assured me that the rooms he reserved was definitely on the same floor. The reason for the stay was a sweet sixteen slumber party. So you can be sure that i expressed how we needed to be next to or on the same floor as the girls. My husband and I arrived at the hotel to check in and decorate the room. The young lady who took care of us, gave us the key cards and I noticed the different room numbers. I said oh no Miss, I'm sorry but I need the rooms on the same floor. She said unfortunately these are my last two rooms. I said oh no then we cant stay because we have to be near each other. The second room is for a sweet sixteen slumber party. I cannot be far away from teenage girls. She said let me see what I can do. She moved someone around and she gave us two double bed standard rooms on the 4th floor. I was so appreciative. Up to the rooms we went and to my dismay, they were dreadful. Reeked of some weird smell like mildew or basement, if that means anything. I couldn't see us sleeping in there. I noticed a black stain on the white blanket. I noticed the carpet wasn't vacuumed that great, like it was a rush job. In this pandemic -esq time we are in; there is no room for rushing a cleaning job, that's for sure. So I went back down to the front desk and explained how those rooms were unsatisfactory. i was disappointed and requested to just cancel my reservation all together. This was my daughter's sweet sixteen slumber party after all so we had to have a decent room. I didn't mind paying more as long as the accommodations were superb. The young lady, then proceeded to search her inventory. She says she had two King Bed fully renovated rooms on the first floor that she could give us along with rolling beds. She explained that the rooms were newer so I should like them better than the standard rooms. I agreed to stay and I expressed how appreciative I was for her going out her way to assist us. She stated that reservations do that sometimes but she would set the rolling bed up in Room 103 since I only wanted one. THE MUCH NEEDED ROLLING BED NEVER CAME and when i questioned it I was given three different answers. 1st: Oh the bed never came? oh my goodness. I will get on that right away, i apologize. 2nd: Oh I'm sorry, I'm not sure why the bed didn't come, I'll get it there in fifteen minutes. NEVER HAPPENED and 3rd: We are sold out of rolling beds this evening. I said oh no hold up. That bed was ordered over the walkie-talkie when I checked in right in front of me. I was told the bed would be setup in Room 103. When I left the hotel and came back, the bed hadn't come and when i questioned it I was told "i'll get right on it", so how did you miraculously sell out. Did they give our bed away to someone else or is it that there is no staff available to make the bed, which one is it and tell me the truth, don't just feed me BS. Get this response: honestly, there isn't anyone here but me at this hour. I apologize but I can move you to another room with two beds. I said where is it located and are there two rooms? No only one is available. the room was on the 4th floor again. I said these are teenagers that have to be moved. Us on the 1st floor and them on the 4th or vice versa, NO WAY would this work for us. One of the girls said Mom, I'll sleep in the chair with my feet up in the desk chair. Another said she'll sleep on the floor. I said I didn't pay money for y'all to sleep on the floor or in the chair. So we improvised. I told my daughter when she was ready for bed to come to our room next door and sleep with us to have more room in the bed for her friends. Instead of laying the correct way in the bed, they laid across and the remaining 4 were able to make it work. We did what we had to do under the circumstances. In hindsight, I wished we would've just left when we had the chance because being crammed in one king bed was not how I envisioned the night would end. Overall they enjoyed the games and festivities I planned. ****OUT OF 5 STARS: MY RATING********* ROOM: King Bed Fully Renovated (5) BATHROOM: Very Stylish Decor, Fully Tiled Shower, Plenty of Hot Water LAYOUT: functional FLOORING: tile and carpet, both in gray hues LOCATION: Perfect for slumber parties - Book Room 101 & 103 AMENITIES: mini fridge was a hidden gem; literally. You can find it in the cabinetry; A/C was cold; controlled by thermostat POOL: Indoor, clean, plenty of towels, heated with JACUZZI FITNESS CENTER: open, clean and plenty machines to choose from. OVERALL RATING:*** 3 1/2 due to the bed & service debacle. Got no receipt upon ck-out, system was down; clerk said i only booked for 2 ppl anyway when I tried addressing my issue. Uhm who books 2 Dbl Bed Rooms x2 for 2ppl. Uhm try again ma'am. read more

Ordered a burger. I could have gone to the store, bought a side of beef, ground what I needed, gone outside, started a fire in the rain and grilled my own. After that much time, I should be able to expect perfection. Sadly no. Nor did I get so much as an apology for the dreadfully long wait. The napkin I used to wipe up the puddle of water on the table did not get picked up either, same with the pile of silverware I put to the side. The table next to my got his burger about 10 minutes after me (he sat down shortly after I did) and no cheese on his, and she let his drink set empty for at least 10 minutes before asking if he needed more. The rooms are are fine, no qualms with them, but I'll remember to head out for dinner next time. read more

Hilton Garden Inn Melville - Hotels Near Me - Plainview, New York

Came here for a conference. The layout looks great and clean. The customer service is great and attentive to your needs. However, I didn't get to stay to sleep in its rooms to truly determine if its core value is worth it. read more

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Came here as part of a wedding reservation with reserved rooms. As the Mother & Father of the Groom we expected much better. The room was run down, badly in need of updating. No where near clean ! Mid-way through the first night the AC was shut down and replaced with heat, even though the temps were in the 70's. Maintenance was called for multiple rooms and the only resolution they could come up with was to open windows to allow cool air into the rooms... Along with the cool air came the mosquitoes, we killed at least 10 over the next two days since it took that long to turn the A/C back on ! Hotel cleaning staff was a joke... absolutely filthy ! Carpets were littered with snack food which was smashed into carpets, bathrooms were disgusting (both due to housekeeping & maintenance). For the price we paid I definitely did not expect to have to clean someone else's "crap" from the toilet seat. I also wasn't expecting all the mold & water rot along the tile floors in the bathroom ! Never Again ! Worst part was after complaining, we were offered a $50 discount on a $800+ bill. read more

I have had a horrible experience with the Hilton Garden Inn Melville, and haven't even checked in yet. I will be attending a wedding in the area in July, and am trying to make a simple modification to my room reservation details that I am unable to make online. I have called three days in a row, and am on hold for more than an hour each time. The first time I called, I spoke with someone who seemed helpful enough, but our called dropped and as a result the customer service rep was unable to help me resolve the issue. Despite the fact that they ask for your a contact number to reach you at at the beginning of the call, I received no call back after the call dropped. I accepted the situation for what it was, and called again the next day. After waiting on hold for another 54 minutes, I spoke with someone, explained the situation and details from my call the day before. The customer service rep on the line ensured he could help me, took my name, phone number, and room confirmation #, and said he would make the modifications needed. He told me he needed to put me on a "very brief hold" while he updated the reservation. 20 minutes later, another customer service rep got on the line, thanked me for waiting, and asked how she can help me. Back to square one. After I explained the situation for a third time, the rep on the line seemed helpful enough. She ensured she could help me after I explained my situation. 10 minutes later, the call was done and I thought everything was resolved. I checked my emails today to make sure everything was sorted out. Turns out, they still have not resolved the issue. I am currently on hold for what I assume will be another hour wait (at least) to speak to someone who may or may not actually help me. I've tried to stay patient and pleasant in my interactions, but it is now the third day in a row I am dealing with this and taking time out of my work day to make this call. I've never experienced such awful customer service when dealing with a hotel. I will never book another room here again, and will never recommend this hotel to anyone. I will also think twice before booking a Hilton hotel again. I used to only book Hilton, but it seems the level of service has gone down recently. read more

Stayed at the Hilton Garden Inn this past weekend for a wedding and we had a great experience. I had booked a room back in February for a wedding and June and thought I booked a room with two queens beds for one Friday night. I called about two weeks before the wedding date and asked for early check in. The bus for the wedding was leaving at 4:30, check in was at 3, so we wanted some more time to lounge around the room and take our time getting ready. The woman at the front desk who I spoke with said that they can not guarantee a room will be available prior to the 3 o'clock check in time, but they will make a note on my account and she said to call the morning of to make sure the room is available. Great. The day before the wedding, I called the hotel again, just to confirm they had a note on my account that I wanted an early check in. They told me that my king size room had a note on it and to call the morning of. King size room!? Uh oh. I could have sworn I booked a room with two queens as there were three people staying in the room that night. Major bummer. I voiced my concern and was eventually connected to the assistant manager Andreas, who told me there were no rooms available that night with two queens. I went into a major panic and voiced my upset. He told me that if anything did become available he would call me right away, but that we could have a rolling cot put in our king size room for our third guest. Oh yeah, who doesn't want to get home from a long night of drinking and dancing and sleep on a cot? I was agitated, but there was nothing I could really do. He asked if I had my confirmation e-mail, which I did have, but the e-mail only indicated a confirmation number, it didn't specify which kind of room was booked. About an hour went by and Andreas, the assistant manager called me back. He apologized for the misunderstanding with he rooms and offered to put me into a bigger sized room, which still only had one king bed, but it also had a pull out couch. He said that this room was significantly bigger than other rooms in the hotel and that he would not charge me extra for it. I thought this was a perfect solution considering the circumstances and I greatly appreciated him calling me back to offer this and honored the original price I paid for the room ($200.) The hotel was nice, pretty outdoor patios, which we planned on utilizing but never had a chance to. The wi-fi is not good. I connected my iPhone to my bluetooth speakers and it cut out every 20 seconds or so. You can pay to upgrade your wi-fi, however. The room was definitely massive, the pillows were so comfortable, so were the beds. One disturbing thing however, the soap in the shower was left from the last guests. Went to take a shower upon entering and the bar soap in the shower was open and clearly used, kind of gross. Other than that mishap our stay was great. They do not have a continental breakfast, you have to pay about $13 for a buffet style. The television was pretty small to be honest, could use an upgrade. The pull out couch did the trick, the desk was super handy, we used it as our hair and makeup station to get ready. There is a MASSIVE full length mirror in the room, so wide, perfect for taking pictures and really getting a full look at your outfit, it's the little things! I would stay here again for an occasion, they don't really have any healthy snacks in their little vending machine area though. Ate way too many chips that night.... read more