Part of the low rating is on account of the renovations which were in progres when we came…read more
Stayed for 3 nights. Staff were friendly enough, if a bit over it. Fair enough. The place was in need of a face lift, and for the amount of stress they're likely under, they're doing their best.
Rooms were scrupulously clean. Linens smelled fresh, and were gleaming white. Beds had usb outlets next to them. Plenty of lighting options allowed you to customise your mood as you wish. A/c unit can not be controlled by the controls on the wall. Instead, you need to go up to the unit low to the ground to control it. No sign to inform you of this. TV doesn't have any streaming services. Only the basic channels found on a list opposite to the night stand that had the tv remote. Alarm clock showed the wrong time.
Regardless of what floor you're going to, the elevator will stop on every floor. Also, there is only one elevator in the entire building, so heaven help you if you're relegated to a room on the far edges of the property, and aren't adept at walking. Also, you need to press and hold the button to call the elevator or to get it to go go your floor.
Hot breakfast is included in your room price. Includes bread, thin bagels, 2 kinds of muffins, cereal, milk, juice, coffee, tea, biscuits, gravy, some kind of meat patty, sweetened yoghurt, and some other stuff. When the food is finished, it's replenished quickly until breakfast time is over. Breakfast is 6 am - 9 am on weekdays, and 7 - 10 am on weekends.
People staying in the hotel are usually here for long term stay rather than short stays like I was doing. This meant that pretty much everyone we met was extremely friendly, and happy to chat with you to commiserate about the overall jank of the place. I made some friends that I'd see often when stepping out for a smoke or something.
You're a very short walk from several restaurants, liquor stores, a Walmart, and next door to a Mexican restaurant that will offer you a 10% discount if you show your keycard when ordering. As was the case with everyone I met in town, staff at the local places are extremely friendly and seem to be trying to make their job as fun as they can make it while still keeping professional.
Were I planning on seating for more than a few hours a night to sleep, this stay would have been bad enough to cut my visit short. I'm trying to give as many allowances as I can. Our desk check in folk told us our room had been renovated recently. It still looked overall janky. The closet space is tiny. I had space enough to hang up a couple of coats, a couple of suits, and a few T-shirts.
The phone does not call the front desk. You have to make a hike down to get anything done. The ice machine was on the 1st floor only. Other ones were out of order. The pool area and other outdoor spaces looked wrecked and stayed that way. Breakfast area was under renovation, so the breakfast was served in the conference room. Ok, that's fine. But instead of having the place set up nicely, there were piles of boxes with supplies piled in one end of the room. There is coin operated laundry on premises, but no dry cleaning services on premises. When asking front desk if there is one nearby, desk agent told me to look it up myself.
My main frustration is that this place has a ton of potential to be a cool little experience. The longer term guests are really friendly, and make the experience fun. The location is central to so much. The rooms are decent sized, but laid out in a dumb way. Communal spaces are there, but kept up so shoddily. It's all just sad and tired looking, and the customer facing staff are just over it all. They all do their job, and a couple are even friendly enough, but they're all feeling like every day is so long and please gods get me out of here.