Great service they found me Insurance right away when my mobile home Insurance was being canceled.read more

When Safeco insurance pulled out of SoCal I needed a homeowner policy in a hurry. Jodie took care…read moreof me and got me a policy quickly and at a better price than the local competition. Great service and she really seemed to care.

Mitch was excellent had my paperwork ready from previous phone call…read more Professional not like the other local Allstate office in the area

I find out threw looking up my insurance that it was cancelled and never received a notice. They…read morestated that I received an email. What the hell. This is not good business. Very disappointed in how this agent handled my cancellation.

I contacted this office because their information appeared on paperwork related to my policy…read more During my conversation, the agent made negative comments about the insurance professional I have worked with for years, which I felt was unnecessary and very unprofessional. Based on my one interaction, I was disappointed with how the situation was handled and would not recommend this agency.

Today we attended a tax seminar hosted by Marshall Life & Financial Solutions (MLFS). Victoria…read moreMarshall opened the session with brief remarks, followed by Adrien Barajas as the lead presenter. From the outset, the presentation was incoherent. Adrien jumped erratically between topics, clipped terminology mid-sentence, and attempted to showcase expertise through jargon that ultimately backfired. His use of a graph depicting tax history and national debt felt performative rather than informative--a clear turnoff. Mentions of Roth conversions were casually dropped, seemingly to entice attendees into future consultations rather than to educate. At no point did either presenter cite their professional credentials, nor are any verifiable designations listed on their website. This lack of transparency raises serious concerns about the legitimacy of the material presented. The venue--a community room at the local library--was poorly maintained. We were forced to relocate due to visibly dirty tables and stained surfaces. The acoustics were equally problematic: excessive echo and ambient noise severely undermined any attempt at meaningful communication. It's unclear why MLFS couldn't secure a venue that meets basic health and presentation standards--such as a clean, carpeted hotel conference room with proper sound insulation and equipment. Victoria encouraged attendees to grab snacks as the session approached lunchtime, triggering a chorus of crinkling bags and chewing that further disrupted the already fractured delivery. Overall, this seminar failed on every metric: content quality, presenter skill, venue hygiene, and professional credibility. Within 15 minutes, we were compelled to leave--astonished by the lack of coherence and institutional rigor. It was, without exaggeration, the most poorly executed seminar we've ever attended.

We recently purchased a property in Big Bear and felt it was important to work with a local…read moreinsurance agent who truly understood the area and the unique insurance challenges that come with mountain properties. We were referred to Farmers Insurance in Big Bear, and I am extremely glad we were. When I called, I had the pleasure of speaking with Nickole. From the moment she answered the phone, she was polite, professional, knowledgeable, and incredibly helpful. Anyone purchasing a home in the Big Bear area knows that many insurance companies will not write policies there, which often means going through the California FAIR Plan along with a wraparound policy. Nickole completely understood the process and explained everything clearly. She gathered all of my information and told me she would get back to me before the end of the day. To be honest, these days you often hear that and never receive a callback, but Nickole did exactly what she promised. Before the end of the day she called me back, had quotes prepared, emailed everything over, and we were able to finalize coverage and payment before 5:00 PM that same day. In today's world, finding someone who truly follows through and delivers on their promises is rare. Nickole absolutely exceeded expectations. If you are looking for insurance in the Big Bear area, I highly recommend calling Farmers Insurance and asking for Nickole. You will be blown away by her professionalism, communication, follow-up, and overall customer service.

Working with Christopher Thompson and his team at Farmers Insurance in Big Bear Lake, Has always…read morebeen seamless. They are easy to get a hold of , and quickly access my account to answer any questions I may have. They are knowledgeable and I firmly trust their judgment and guidance. They've been amazing, and have always found me the best coverage(s) for the best price!

Great service , In and out very quickly . Family been having…read morethis insurance more than 10+ years :)

I've gotta say that Allstate was far better than my previous auto insurance, they saved me a lot…read more The low rating is because of the agent that works there, when I started my auto policy, they were unable to issue renter's insurance due to the recent earthquakes. Move ahead to a couple of weeks ago I called to inquire about the renters policy, was told it could be issued and asked the agent I want it but not until the 15th of the month due to strict budgeting, the agent pushed it through anyways without my consent. I was unable to move things around so the payment was returned causing my bank to charge me a high fee. A few days later said agent called and said payment didn't go through and I needed to pay another fee to them, to top it off said agent was aggressive and told me it was my fault this happened and not hers. I was able to call corporate filed a complaint that was found justified and they waived the fee imposed, they were unable to do anything about my bank fee though. I also was able to change agents to a different office. I don't know if this was an isolated incident or if it happens often but I would suggest avoiding it all together and not go to this agent.

My name is Edwin Alvarado and would like to express my appreciation to Veronica's insurance for…read morehaving a such a professional employee like Hector. He's very efficient and made my life easier when it came to renewing my policy. I'm truly grateful! Keep up the good work

The WOMAN at this location is beyond DISRESPECTFUL (she said they only have her and the man…read morestaffed). I will 100% be CANCELING MY POLICY because of my visit. I've only had a policy with the company for a month and this was my very first interaction with the employees in person. I called ahead of time to make a payment over the phone and was told I wouldn't get a transaction fee for in person so I go in person to be told I still have to pay and $18 transaction fee. I was being helped my the man but the WOMAN aka the banshee, kept chirping behind me and talking down to me, when I said I was going to Yelp about the situation she told me I'd be putting her job in jeopardy bc it's only them there and then proceeded to tell me that THEY DIDNT HAVE TO HELP ME AT ALL. The banshee kept interjecting as this is a small office I definitely felt cornered and attacked. I sincerely hope this woman does get reprimanded, I'll also being calling corporate for a more formal complaint.

After AAA abruptly cancelled my homeowners insurance, I reached out to Olson Insurance with an…read moreurgent need for coverage. I worked with Sherri and she provided outstanding customer service and was able to provide 2 quotes after getting some preliminary information from me. During a stressful time, Sherri and the agency were responsive and very helpful - directing me to the right path for my needs. Thank you!

I cannot say enough about Sheri Olson and Misty P. They are an amazing team! They went above and…read morebeyond what I expected in finding me insurance for the house. Their customer service is unparalleled.

Finding insurance is always a hassle but Jennifer at Hammer made it easy and set up my policy in 15…read moreminutes over the phone. Highly recommended especially if you have a busy schedule.

Claudia did it again. She helped me and my family get the best coverage again…read more Thank you Hammers for your service and efficient services.

Joe and Jessica were amazing in securing home owners insurance for a Redlands resident…read more While many are not writing new policies, Joe and Jessica made sure I was fully covered, Thank you for sticking by me thru this entire process

We refer all our home buyers to Amlani. The BEST communication and attention. Need insurance? Call…read morethem now

This particular Redlands branch is consistently 5 stars for customer service, wait time, easy…read moreparking, just about most of my DMV needs. Special thanks to awesome agent Kody this past Tuesday! He was welcoming, courteous, knowledgeable and very helpful! My total wait time in and out for a DMV paperwork issue was about 5 minutes! I feel like a valued member of AAA for all their variety of services, but especially because of the local branch support from this Redlands location!

Edward Apostol is an amazing person. He goes over and beyond his duties for you. I will…read moredefinitely be doing more business with him and this AAA branch. Keep up the great work