Tommy, our driver, is the best. He made our trip today to Downtown Gatlinburg possible. It's hard driving through the mountains, but he made us feel secure. He did his best, despite holiday traffic, to meet our deadlines - going there and back. Tommy is a real asset to Hitch A Ride. I highly recommend this company. If I could give Hitch A Ride 10 stars I would. read more

Hitch A Ride - Taxis Near Me

Horrible service! Used them twice then all he** broke loose. Contacted them about credits that I was owed. Was told there is a glitch in the app. That glitch caused me to be charged more money. Was told by the supervisor, Jen, not to contact customer service again and she blocked me. They don't issue refunds. Had to go to credit card company to get a refund. How are you going to block a customer while having a credit? Do you honestly think you're just gonna walk away with my money? This is in Texas, btw! read more

Reasonable rate for an event. She arrived on time. She was pleasant to talk to and had a cute dog riding along. Ride was a little interesting as we maneuvered through the crazy traffic, she knew all the back ways to avoid the traffic, we were a bit nervous but she knew what she was doing. Like any other taxi I've taken. Will use again next time we need to. read more

I was waiting forever for Lyft and they never showed up. I called this company and they quoted me a price. Yes it was higher that Lyft but the driver showed up and was very prompt and friendly. He got us back to our hotel quickly and safely. read more

DO NOT USE THIS COMPANY November 2019 Last minute price gouge.. Company gave me a price quote and I accepted. Then five minutes before scheduled arrival time, car driver not only changed but tripled original quoted price. The car service did this knowing I needed to get to TYS airport and had no other options due to timing. Do yourself a favor and just rent a car before going to Gatlinburg, TN. This experience was horrible and should not happen to visitators in the area. read more

If I could leave less than one star I would. We made a reservation at 3PM for a 6-6:15PM pick up. Its now 7:30 driver is no where to be found and has been "at the bottom of the hill" for over a hour. Driver called me a "jackass" after I cancelled. Dinner reservations were at 7:30 PM. Thanks for ruining our last night in Gatlinburg. Do not use this company under any circumstances. read more

Horrible service. They arrived late to pick up my guests for our wedding. Charged me way more than agreed upon at the end of the ceremony. The owner Carol said that she would have no problems leaving all my guests stranded on top of mountain. Rude and disrespectful caused me undue amounts of stress on my wedding day. Do not rely on this service for transportation. read more

Wow, these guys are crooked. June 2018 I requested a ride from the Airport in Knoxville to a hotel in Gatlinburg where I would be meeting others to go on a backpacking trip. I called ahead of time and paid a deposit. The agreed upon rate was $175 for a round trip. Although I did get different answers from different people. I gave them a card number and they said it was declined, we tried a couple times so then I gave them a different card number, which went through. The day of my trip my flight was delayed several times, but I made sure to give them the most up to date time that the airport was giving me. I got on the plane and landed. I collected my bags from the baggage claim where my driver was waiting for me. We had to walk a good distance to where his van was, but we got there, and we got in. We drove off and his boss Carol called him and said to be sure to charge me $200, because they had to wait for me. I kept them up to date as much as I could, but my plane was still 50 minutes late landing. Not wanting $25 to get in the way I said I would pay it. We get to my destination and they ran my card for the full 200 again. Not just $25. They said I would be credited the 175 once this went through, but that never did happen. They refunded me the difference, so I ended up paying $200 and I tipped the driver. Had I known that I would have rented a car. The driver showed up at the hotel the morning to take me back to the airport and we had a smooth ride. Months later, on Nov 15th I received a call from my bank because they detected fraud. I was charged again by a PP*Hitch Ride. PP means PayPal, which is a different processor then they used before. My bank declined the transition. The next day I checked all my statements and found that they also charged my other card $175. This company, months later, tried to hit up both my cards again for no reason. I reported the fraud to my credit card company. The driver was pleasant and talkative. read more

Carol and her team are great! Very honest and can handle anything from single rides to parties. We used them multiple times for guaranteed trips. Feel free give them a call and make arrangements you will not be disappointed! read more

If I could give them zero stars I would. They never showed up and left us waiting for hours. We finally ended up calling another service. But I will NEVER even consider calling hitch a ride again read more

Nice service if you need a ride around the Gatlinburg area! Good price and professional.

Darryl saved me walking up the hill, gave me a ride for free. I was suffering in the heat and could not have made it up the hill on my own, Will call him if I ever visit Gatlinburg again and give him some legit business. Thank you Darryl (also want to mention Carol so she doesn't feel left out) read more

She was very sweet and fit 10 of us in her van! We are very appreciative, just make sure you confirm pricing. We were told $50 there and $50 back but she ended up charging us more on the way back and let a couple in the van as well that we didn't know and that didn't pay. Overall it was good, we got to where we needed to be. read more

Company does not manage customer expectations. Made NYE reservation and never got picked up or even a phone call. Called multiple times and got excuses and even hung-up on. Total disappointment. read more

While we do not visit Gatlinburg often, when we do visit, this will be a service I will continue to use. Very nice, down to earth folks. Very reasonable. They could be charging a lot more, in my opinion. Showed up with in minutes of our call. I don't give out 5 stars often so if you're in Gatlinburg and need a ride, use this family! read more

I wish I could give them zero stars. Made us wait for two hours only to not show up. LIARS and terrible service. "Oh I'm one minute away" lady YEA RIGHT. Your driver not showing up after 2 hours makes me thinking he's eating at Krystal's and laughing that you think he's doing his job. Hope this town gets Uber soon and wipes you out. read more

Worst service that I have ever experienced. Carol promised to pick our wedding guests at 2:30 from their cabins and showed up an hour late. Called me multiple times throughout the day while I was trying to enjoy the getting ready process with my bridesmaids. The ceremony started an hour later because of the mess she created and then she claimed the contract was until 11pm when that is not written anywhere in the contract. Instead of her making up for her mess at the end of the night, she had my husband on the phone for the last hour of our wedding begging her not to leave our guests stranded at the top of the mountain. She finally agreed to come back once we paid an extra $400. She was rude, unprofessional and did not care that she was ruining our wedding night experience. She even proceeded to complain about us in front of our guests their entire ride home. Oh and did I forget to mention that one of the cab drivers had a dog in the car? And that they did not have enough seatbelts for the amount of passengers? Please stay away from them at all costs. read more

Unfortunately UBER was not available for quite some time. Someone suggested a taxi. We were charged $30 for 1.5 mile ride! Gave him 40 and asked for change. He had non! Just ridiculous! Previous Uber rides have ranged 5-6.00 per ride. Lesson learned - wait for UBER! read more

Terrible experience with this taxi company. Never have felt more taken advantage of in my whole life. This company would not give me a price on the phone. For this same trip I paid 20$ with Uber, 25$ with Smokey mountain taxi, 30$ with mountain view taxi and this Taxi service charged me 55 Dollars!! I could not believe this? I would've felt safer paying a stranger to drive me home. The only advice to give to others in this area, research all options, walk, bike, kayak if you have to, but do not be taken advantage by these inconsiderate people. Carol is the manager and while talking to the driver on the phone, she specifically made him take the phone off speaker so we wouldn't hear her tell him the outlandish price he was about to charge us! If I could give 0 stars I would! Enjoy the beautiful Smokys but do not use this company for transportation. read more

Literally was the worst experience I have had with a taxi company. Would give a 0/5 if I could. Although, the driver was phenomenal & we all really enjoyed him--he made the ride go a lot quicker and was fun to talk with. However, for an 18 mile (YES 18 MILE) trip it was a total of $55. Even the driver was embarrassed to say the price. When the dispatcher was confronted she would not say what the flat rate was and insisted that $55 was reasonable. Also, she said this company was the only taxi service in Gatlinburg. I can assure you this is false. You can get MUCH CHEAPER taxis. Would NOT recommend to anyone read more

I wouldn't call this service ever again. Some friends and I called this company for a ride from The Smokies to Gatlinburg as they were recommended by our hotel. The dispatcher seemed to be in a hurry, but got my location and said "ok he'll be there in 45 min he is leaving now." (7pm) She was in such a hurry she forgot to take down the three digit code on the back of my card, had to call back for this info and then said "ok he'll be there in 45 min" (7:15) we counted on our driver showing up at 8pm. My friends and I had been hiking in the smokies all day in the rain. We were soaked and cold. At 8:15 I called back asking if everything was ok, another hurried response. "He's on his way he'll be there in 15 min. He's stuck in traffic" it's 8:15 pm on a Sunday night. What traffic? At 8:30 it's getting dark, still no driver and we are getting colder. After another two hours of bs run around, phone tag, texting map pictures, texting me he drivers number, and this exceedingly rude dispatcher blowing me and my now hypothermic friends off, our ride finally arrived. We waited three hours in the cold and rain and it would have been less if she would have let me explain where we were instead of hanging up on me. The rude dispatcher lady called our driver twice during our ride demanding he get payment from me ASAP. I had cash in hand and even let him hold my credit card. This was boarder line offensive and extremely unprofessional IMO. I pulled up my own GPS and our driver took the longest route possible, not to mention he was fiddling with cords and talking on the phone through windy mountain roads. Several times I thought we were going to wreck. The driver was nice, but my friends and I were staying at two different hotels (a couple blocks form each other) and he wasn't willing to take them to the second hotel. Unbelievable. The credit card machine wasn't working and I had to sign a stupid "I here by authorize" piece of scratch paper so they could charge me. $133. I even tipped too, why? Another cab company I called later said they would do it for half the price, and they actually listened twice as well. Never again. read more

I am from Cincinnati, OH and was visiting Gatlinburg for my birthday weekend. I called Smokey Mountain Taxi first and they said they were booked for the night (not sure how they knew that when I called at 5pm...frankly I don't think Curtis wanted to come get us). Then I called Carol at Hitch-a-ride and she was at my cabin within 12 minutes. Once we finished dinner and sight seeing, she came to pick us up to take us back up the mountain to our cabin. I was so pleased with the great customer focus and professionalism (Carol is fun too!), that I called her the next day to take me back down the hill to Gatlinburg for a night out; she was there within 10 mins and came back after dinner to take us back to our cabin. Although busy, she doesn't miss a beat. I will definitely be using this taxi service each time I return back to Gatlinburg. We saw 4 bears on our street and she even stopped to allow us take pictures. We are customers for life. read more