Visited domestic and foreign yards on 10/4/25, having reserved a G8 rear seat assembly for one of…read moremy cars. Parts were pulled and waiting as promised, and for a good price. This matters a lot when you drive 4.5hrs to get rare parts! Friendly staff and clean overall. I tried my luck with their foreign yard for my Honda Pilot and managed to score a tiny trim piece. They let me have it free of charge. Much appreciated!

This is a terrible online site and i would not recommend it. I saw ad for car part and i sent…read moremessage to them asking if they had this same part for slightly less. The part was over $150, but since other sellers had for a little less i asked for the same. The other sellers take a month to ship, but price is better. I also just wanted to confirm it fits my vehicle and i gave description. I got response saying we domnt lower our prices, and didnt even try and locate part for a little less. If they had any clue on how to do business the proper way they could have knocked off 10% just to make me a customer. I buy parts all the time so they didnt just lose $150 sale, they lost thousands. And more importantly answered we cannot confirm if part fits your vehicle. Really? Thats like a doctor saying i know you have something wrong but i cant tell you what it is...this online seller sucks, really sucks...

Too limited of inventory in this satellite store I was looking for two items and they couldn't…read moreoffer either one without extended service

My earlier complaint was that I emailed them 2 to 3 weeks in advance to say I'd be in town the week…read moreof May 25th, but I got no reply. So, I wasted my gas on a trip from where I was staying to the valley to learn about something they could've responded to in my email. In hindsight, maybe I should've called, but they seemed such a professional outfit that an email would've sufficed from them

I miss the work Jeff did. He was an awesome mechanic, and I hope everything is going well for him…read more Even though he closed his shop, I think about him often and the GREAT work he did for me and Betty Boop. She misses him too--he made her purr like a dream, and now she's falling apart because I can't find someone who really knows what they're doing. I have one guy, but he can only do so much since he's working for a company that only handles certain things.

I called around to get my AC serviced. Elder automotive quoted me $1000.00 max to change…read moreeverything out(compressor,condenser, evaporator and new lines) and In the end he only changed out the compressor and evaporated and still charge me more than $1000.00. A person and company are only as good as their word. Will not be coming back or recommending them. Big disappointment.

CAPS included for emphasis - these are important points so PAY ATTENTION!)…read more We recently purchased a 2025 Winnebago View 24t pretty much on the spot after reviewing a previously sold unit on the lot. Sight unseen one might say but we did have the opportunity to go through one on the lot. Unfortunately in the past, Winnebago, along with the other major RV manufacturers have long suffered from terrible reputations about quality control and service issues. Even with discussions with both Winnebago and Mercedes at the factory level, it is obvious the two national organizations just don't talk to each other. So many issues would be resolved if there were some type of meaningful communications. This is just one of the reasons we have kept our 1999 F350 / Bigfoot Oakland 3000 until last week (sold in preparation for this new purchase.) Having used RnR Rv for many years as a parts and occasional repair facility (had a refrigerator replaced once and picked up parts as needed while doing my own work) pretty much knew what we were getting into. That said, if I were someone who was unfamiliar with RnR Rv and just read the horrible reviews on this while looking for a new unit, well - probably wouldn't buy a new RV period from anyone - regardless of the dealership. There are going to be hiccups during the purchase/review/initial stages of owning a RV. What sets an organization apart from the rest is their ability to satisfy the customer by simply telling the truth, getting the job done and THEN standing behind the work ABSOLUTELY - without any song and dance. We have a few service issues, so that remains to be seen. That all begins next week. The SERVICE DEPARTMENT sets the tone for the entire organization - PAY ATTENTION RNR management! THREE names who have been in the forefront during this process were our sales reps and the service rep doing our walkthrough. BOB SANDENO, STEVE PACE and CORI FOSTER, in my view have gone out of their way to ENSURE things were done CORRECTLY and PROFESSIONALLY. When questions arose, they collectively took on the tasks and remedied any questions or concerns immediately. From the beginning, we agreed as these were new units, with new engines, some questions just couldn't be answered at the moment and "I don't know" would suffice. I simply asked NOT be "fed a line" - had that happened, the purchase would be off and they could explain their rationale to someone else. My expectations were FAR EXCEEDED by these folks. Straight up answers to straight up questions. We all want the bottom line, so here it is. Would we purchase another motorhome from Rnr RV. Qualified probably. 1. As long as BOB SANDENO, STEVE PACE, and CORI FOSTER were involved in EVERY aspect of the pre-sales, delivery inspections and immediate post sales issues - then, ABSOLUTELY. They EXCEEDED my expectations in every regard and ensured both my spouse and were comfortable with such a large purchase. 2. Because any purchased unit is YOUR PROBLEM once its off the lot, I took more time than usual inspecting the unit prior to delivery, A LOT more time. Probably ruffled a few feathers in the process, SO WHAT! I also mentioned for them to go find something to do while I was looking at the unit so they were forewarned. Not my problem. 3. During my inspection discovered items that were missed in the PDI (pre-delivery inspection) - now are documented for further service. Personally, I believe the PDI was pencil whipped so I took even more care while inspecting the vehicle. Welcome to US Military training. TRUST BUT VERIFY! 4. Prior to delivery, service wouldn't entertain ANY questions from me, despite the fact we had signed the contract for the unit. I hadn't been assigned a "Service Advisor" and wouldn't until the unit was delivered (therefore OUR problem to deal with warranty issues - garbage!) So, I started talking to Winnebago and Mercedes directly - much more helpful. Be forewarned. 5. To end this missive - please refer to item 1 above - those folks made this transaction possible. Everything else remains to be seen. 6. I'll say it again just in case you weren't paying attention. Purchase again? Qualified probably as long as the three individuals mentioned are included.

if I could give them a lower score I would. Horrible service. Brought trailer in 5 times to repair…read morea leak toilet. the skin of the storage doors were damaged, dimpeling, and no follow through or offer to repair Said it was sun damage even though it is stored in the shade at our son's property. Department supervisor actually was not truthful regarding contact with the protective skin company. Additionally the price of service and repair work is way over priced. Management did not hesitate to blame repair techs. I'm very happy to be done with them. Worst experience with a company ever It is no wonder this R&R Store is closing. Certainly a reflection of their management team. Mike

The VE dealership crashed my car so they sent it here to get fixed. It took almost 3 months to fix…read moremy car and it wasn't done right so I had to take it back. I was told to drop it off Wednesday and it would be ready the next day. But now I'm being told I'll get an update on it Monday. I need my car back? Why do I have to be car less because they didn't fix it correctly to start with

If only I had the time to write it all. This place doesn't care about your vehicle or you as a…read morecustomer. That's clear at every level all the way up to the manager. First issue occurred with a non oem engine component that I didn't want on my performance car. I wanted to pay the difference to upgrade. I let them know this. I let them know it was on back order. They didn't seem to have an issue. Some 10 days later they said they were going to start assembling. I asked about that part. They said they wouldn't wait for it to arrive and never ordered it. Had they said it was an issue an alternative could have been established. In the moment I asked about overnighting a different part. Although it would let me order the other part and overnight it. They said it couldn't be done. At that point I gave up because they clearly didn't care. A few days later I contacted the manager. He was very rude and unprofessional and made the same excuses I had already been told. The excuses that didn't add up. Then he all but hung up on me. The car then wasn't "completed" for 23 days. That's not enough time to figure out alternative options though. I say "completed" because when they said that I had it go to a mechanic. Only then did they bother to send me pictures of the "completed" car. After viewing the photos I could see pieces beyond the grill not fully painted. Reflectors that were the wrong color. The grill was the aftermarket one that was on before the accident but when ordering it you get several pieces to put it on in different styles. They had pictures of how the car should have looked from the very beginning. I was specific about how to do the grill. And it was done the exact opposite. I told them of all of this. They claimed it was then done 3 days after it came back from mechanic. I drove 4 hours to get it. Paint still wasn't corrected and the Audi Quattro lettering wasn't on the grill. Multiple times I was told the grill came with "weird letters" "don't know how it's supposed to go" "don't know how to do it". This body shop shares a parking lot with an Audi dealership...... it literally takes 30 seconds to walk door to door. And apparently there isn't internet in Spokane either? At that point I also noticed that the clear bra wasn't replaced on my bumper. I was then told it never had one. So apparently they put clear bras on fenders and hoods (my fenders and hood wasn't damaged) but not bumpers anymore? The car never had another front end accident in its past. I took possession because I drove all the way there. And had clear impression of what the shop was long before this point. The icing on the cake was on my drive home. First finding the uroplate mount I told them didn't belong on the grill in my back seat not the trunk like I asked. Sheet metal screws pressing ever so nicely into my leather and alcantara seats. Next thing I notice is what I can only guess is a clear coat overspray all over my windshield that wasn't before. I'm not sure why it would have overspray because the only thing that should have been near a paint booth is the bumper before assembly. I haven't been able to get that off yet. And then I notice the owl that was on my dash missing. An owl that symbolizes my daughter that died 4 years ago, almost to the day I picked up the car. I check the photos I was sent of the "completed car" and it was still on the dash then. But no longer is it in the car anywhere. When I get it home I tint the reflectors and notice that visually one is there. But you press on it and it scoots inside the bumper. I put the Quattro lettering on that a professional body shop doesn't recognize or know how to do it. I attempt to clean the window with rubbing alcohol and still no luck. This shop doesn't care about anything other than getting cars through the doors as quick as possible and taking advantage of people regardless of then knowing or not. There isn't a low enough score I could give them. Never will I bring anything to them under any circumstances again. They cost business for the service departments next to them because if I'm ever so unlucky to need a body shop again. It will go to another city with an Audi dealership. And the Audi dealership was fantastic. This experience was so bad it made me dislike the car I loved. To the point we almost bought a different car from Audi when we were there. Oh and there is a spot missing paint on the front of the bumper. Hope this helps and hope this shop reads it although they've already made it clear they don't care.

Great service! Quick & efficient repairs! Diagnosed and repaired. Ready the next day!read more

Reviewed after I bought a used car and immediately needed to have some work done. Now, after a few…read moremonths, I wanted to drive to Seattle. It was time for a full tuneup. They made clear exactly what they would do and how much it would cost. I then waited weeks until after the trip to review. The car worked flawlessly on the trip. I don't usually drive 500 miles per year and drove 600 in a week. I'm very pleased.

I recently moved to the area for a new job, and my husband will be joining me in a couple of…read moremonths. When I realized I needed new rear brakes, I felt a lot of anxiety about finding a trustworthy automotive shop in a new town. I made an appointment, and they were kind enough to squeeze me in on a Saturday. The entire experience was hassle-free and pressure-free. They explained everything clearly, provided repair quotes without any sales pressure, and had me back on the road in less than four hours. A special thank you to Brandon for his excellent customer service and assistance throughout the process. I will definitely return for future brake and vehicle service needs and will happily recommend this shop to others. They made what is usually a stressful experience completely painless.

I dropped my 2022 Bronco for a blown shock replacement. I left the shop at 8:10am and noticed the…read moreMechanic pulling my car into the bay while I was driving away. I received a call at 9:19am informing me the repairs were completed. I was charged $311.00 for labor that took one hour and nine minutes to complete. Seems excessive. I wont be returning.

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

Service here for my damaged vehicle was top notch. Quick communication, and follow up was timely…read more When they committed to call me by a certain date with any updates, they consistently did. By far, Craig's Automotive exceeded my expectations!