They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

First, ignore the one guy who left a gibberish one star review. He seems to have made a hobby of…read morehate reviewing any place he can find. Now then, no one wants to have body work done on their car. But life happens. These guys had great reviews and were very close to my house. I am so glad I came here. They got the job done quicker than they said, it looked great, and they even cleaned the car inside. It looked and smelled like a new car! Fortunately for me, the damage was ruled the other person's fault so I wasn't paying anything, but while I was waiting for them to bring the car up front, I noticed their posted rates for all their work. They meet or beat just about any body shop in Spokane. I hope you never have to get body work done on your car, but you really need to check these folks out if you do.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Their customer service was so poor and their estimates were so overpriced, I did not have them do…read moreany work on either of my vehicles. They were only interested in accident claims where they could charge more to the insurance companies. If it's not involving an insurance claim, don't waste your time.

So thankful to have my car back and it looks fantastic! A big thanks to Miles for managing the…read morerepair and keeping me updated throughout the process, and to the shop for setting me up in a loaner so I didn't have extra rental expense. Everyone was super nice and made this experience very easy to deal with. Working in the insurance industry I can assure you, it doesn't get any better than this! Thanks again guys!

GM, Donny and Sean J. Caliber Collision Spokane Valley WA…read more Donny and Sean worked excellently together and my very damaged Ford Flex is now once again in "good condition". *Professional *Accurate *Knowledge *Always Available throughout the repair timeline * Kind *Caring *Honest *Trustworthy They have a wealth of knowledge between them and I was grateful and thankful for their dedication from start to finish ! Thank You

Horrible experience. I was rear-ended in a car accident and I decided to use the other person's…read moreinsurance company which is Geico and Caliber collision was on their preferred list. I looked on the reviews and they seem to be good so I called up caliber collision and spoke to a lady. I think her name was Jennifer on the phone and I asked her how the process worked and she said to call Geico and they would make an appointment And they would start working on it right away. I spoke with Geico and they said I wouldn't be leaving the car there and it would only be having them take pictures and an estimate would be written up. When I went to Caliber for my appointment I told them what Geico said, and she said no that isn't how we work. You're gonna leave your car here and we're gonna start working on it. That was a Tuesday. I'm not sure what her name is but I'm gonna go with Jennifer and when I arrive there she was rude to me. She had a bad attitude. She complained about my car being dirty. She told me that it would've been better and easier if I had brought it in clean and I told her I live on a dirt road. She complained about my gas was only at a quarter of a tank and I needed to sign something saying that they could go and put gas in it. She started looking at my whole vehicle and looking at door dings and rock chips in the front and I asked her what that had anything to do with the back and she just told me that we want to make sure that the repairs are only done From the accident and she also said she wanted to make sure that there was no damage done because of the accident. I told her that I didn't like how she was treating me. I asked her a question and she said to me "as I was saying."... I went ahead and left the car there with a bad feeling and was picked up by enterprise rental and they told me that they would start working on the car. I decided to call on Friday and I guess the general manager answered. I asked him what the status of my car was and he said oh well we're not gonna be able to work on your car we're at full capacity. I'm like huh I don't understand that and so I decided to go and get my car and not say anything to them until I got the keys in my hand. When I got there, one of the gentleman tried to blame it on Geico and said that geico tries to make appointments without checking with them and I told him I said that is not how it went. I pointed at Jennifer and I said she's the one that told me that this car would be repaired and it wasn't just an estimate. I asked him why I had to call them for them to tell me that they weren't gonna work on my car three days later on a friday. He came up with some excuse about shortstaffed, and then he came up with another excuse that he was going to tell me yesterday, but an emergency came up but I called him at noon on Friday. Why didn't he call me in the morning? also, I know that they're full of crap because Jennifer had me sign something saying that I would give permission for them to be able to move my car between shops within caliber in case one had more time than the other one. I made a big mistake by taking it there. I live 45 minutes away from there but I chose them because I felt like they had good reviews but sometimes good reviews are nothing but BS. I actually think it was a blessing in disguise. I wouldn't trust them with my car for nothing. Bottom line, I was given the assurance that my car would be worked on by caliber collision. I brought it down there and I was treated rudely by the lady I believe is Jennifer but I left the vehicle with her. Three days later I called up to check the status, and I was told by the GM that they would not be able to work on my car because they were at capacity. That's not what I was told when I went there. I drove a long way to go specifically to this shop. I was in an accident and driving any distance is painful. They had all kind of excuses when I picked up my vehicle. It was never repaired.

Great Job on my 2023 ZL1 1LE Camaro. New paint looks like glass I can't tell it was repaired. When…read moreI brought the car home my wife was amazed as well. John Estimator/CSM and Josh General Manager Treated me with professionalism and treated my car with a mind for the highest quality possible. The work performed is flawless. Hats off to the techs who performed the repairs. My car is back to good as new even given extensive repairs! All members of this staff from front desk to management through techs amazing to deal with. I'd recommend this specific Valley location to anyone I know.

My wife and I came to this business after a different repair shop, recommended by our insurance…read morecompany, set up an appointment and then the estimator left for a different appointment, telling us to wait around for 30 minutes for him to return...nope. We are VERY happy with our decision, the staff here is fast, friendly, and accommodating. Their work is excellent and they stuck to their schedule. We saw the insurance costs and I felt the prices were very fair. I would absolutely recommend these folks to anyone who needs work done. We had a 5 Star experience! Respectfully, Nate Ellison

Our vehicle was in an accident. They had the vehicle for about a month due to parts on back order…read more When we got it back it looked perfect. Had an unforeseen electrical issue a few months later. This ended up being related to the accident. K & M took care of it and we were reimbursed by them for the diagnostics that were done at an electrical shop. Great work, great service, have recommended to many!

I took my SUV here after my wife was in an accident. Took the car there to get a quote, two price…read moreoptions depending on how damaged the door was. It took less than a week for turn around, the paint looks amazing I forgot which side was damaged. Great body shop with nice employees.

Couldn't ask for a better experience. Gerber Collision & Glass did a fantastic job repairing the…read morerear bumper of my car and in record time. Looks brand new! Tina went above and beyond helping me get everything set up with the insurance company and even the rental car. 5 out of 5 stars, gold medal, whatever the highest award there is - they deserve it.

I needed some body work done on my car after an accident. I called around and most places said I…read morewouldn't get my car fixed until April. I called Gerber on a whim and they happened to have a cancelation, so I was able to get my car in sooner. The front desk lady who handled my call was super helpful and kind. I brought the car in on a Monday and my rental car was handled by Gerber. I didn't have to do a thing besides show up! I received regular updates on the car and they had it done in 4 days! Everyone that helped me was knowledgeable, honest and kind. I couldn't have asked for a better experience. I will definitely be using Gerber on Argonne for any future car needs.

Had road chips repaired on my 2017 Macan which is midnight blue. Came out perfect and like new…read more Prices were very reasonable considering the work. Brought my car in quick and completed in a very short period. Worth every dime.

All ways great service an awesome people working there don't over charge get work done in time Lee…read morematter

I wanted a scratch on my bumper fixed, that's all. They…read morescrewed it up the first time, so i made them do it again. What i received was: 1. A CROOKED BUMPER. 2. A LOOSE (and leaking) TAIL LIGHT. 3. A LICENSE PLATE THAT FLAPS IN THE BREEZE & CAN'T BE TIGHTENED. 4. SEVERAL MISSING CONNECTORS (a few replaced by hex bolts, WTF?) 5. BUFFED OFF ALL OF THE PAINT FROM THE SPOILER (i told them to clean up their mess this time, and so they over buffed it. The scratch looked better than all of the above problems, they are terrible. DO NOT LET THEM TOUCH YOUR NICE CAR, YOU WILL REGRET IT. The manager is a professional liar. He will nod and tell you whatever you want to hear and then turn around and cut corners. I wish I could give them 0 stars, 1 star is too high.

I have used them for years and they have done a awesome job fixing my trucks. I have sent my…read morefriends there also and they had a great experience also. Awesome job at a reasonable price.