After having a frustrating experience with my previous medical equipment provider, I requested to be referred to a different company and was connected with MHE. I can honestly say the difference has been night and day.
From the very beginning, MHE demonstrated an exceptional level of professionalism, communication, and genuine customer care. They took the time to properly show me how to use my CPAP machine, answered my questions, communicated every step of the process, and even went above and beyond by providing a tutorial to demonstrate how the machine and mask should properly fit and be positioned.
The experience was completely different from what I dealt with previously. I never felt like I was just another patient or an insurance payment. I felt like they genuinely cared about making sure I understood my equipment and was comfortable using it.
As someone who serves in the military, I especially appreciate companies that recognize and value Service members and treat us with the respect and professionalism we deserve. MHE absolutely exceeded my expectations.
I forgot lady who was assisting me. She was a short Hispanic I think with dark hair I forgot her name, but I definitely want to highlight and recognize her because she was the one who assisted me the entire appointment from start to finish. When I find out, I will update to include her name. read more