Care is ok. Care is friendly. My mother was there for a week due to a shattered ankle. Drs are…read moregreat. It's the nurses that lack warmth and bad side manner. If you don't enjoy your job find something else. Sick people should not be surrounded by bitter and miserable nurses. Listen to your patients. Not all patients fit into your boxes. Medicine is an art and medicine affects everyone differently. I always had to ask for care and attention. Hitting that nurse button help should arrive immediately not 5 minutes later. In a hospital every second counts. Makes me want to avoid hospitals and go to Mexico for better and cheaper healthcare.

Worst care, worst bedside manner, worst customer service, I couldn't get my medical records after…read morecalling 6 times. just the worst hospital I've ever been to. Tried to cancel my biopsy but couldn't get through to the right department. They wrote down different findings on the notes, than what they told me in person about the size of my mass. This is incredibly unnerving!! I wouldn't recommend this to my worst enemy. I don't know how these retards got jobs at a hospital when they should clearly still be working on their shapes and colors.

My spouse was taken here after he had a bad accident in San Clemente. I am sooooo glad that he was…read moretaken to this hospital. They were very attentive, professional, and caring. They called me right away and communicated what was happening in a calm, professional, and kind manner which helped my panic calm down. When I arrived, the ER waiting room was overly packed. People were along the hallway with IV bags getting treated because the rooms/beds were full. Even with a packed ER and other patients yelling and being nasty to the medical staff, the staff all kept their cool and did their jobs in a kind yet professional manner. They gave us top of the line quality care. I watched them sew up my partner's face, wrap his broken bones, and give him tests. All were done with professionalism and care. The doctor attending to him was very communicative and explained everything thoroughly. The nurses were telling us stories and made sure my partner had everything he needed. They also have a parking garage which is helpful. It's a bit of a walk but they have someone with a golf cart giving people rides to and from the parking. Thank you all again!! I can't thank you enough :) Also i'll spare you the gory details and not add photos. You're welcome lol

My 89-year-old mother recently had an MRI at Providence (Leonard Cancer Institute) in Mission…read moreViejo, and the experience was extremely disappointing. We were given an appointment time and, as with virtually every medical appointment, were instructed to arrive 30 minutes early. We did exactly that. Unfortunately, the check-in process was incredibly slow. There was only one employee working the front desk, and she appeared to be engaged in an extended conversation with the patient she was assisting. Several patients were waiting before us, and it took an unusually long time before another employee came to help. Even though we arrived 30 minutes early, it still took approximately 25 minutes just to complete the check-in process. We then went downstairs to the MRI department and arrived only two minutes before our scheduled appointment time. When we rang the bell, a young man opened the door and immediately, in a very rude tone, said, "You're late." I explained that we were not late--we had arrived 30 minutes early as instructed, but the lengthy check-in process had delayed us. Instead of listening, he insinuated that I was not telling the truth about how long the check-in process had taken. I found that accusation completely inappropriate and very insulting. We had followed Providence's instructions exactly, and I did not appreciate being treated as though I was being dishonest. He then insisted that we should have come earlier. If Providence expects patients to already be checked in and waiting in the MRI department before their appointment time, then that expectation should be reflected in the appointment instructions or the appointment time itself. Without any empathy or professionalism, he shut the door in our faces and told us we would have to wait because they were taking another patient ahead of us. Slamming the door in the face of an 89-year-old woman and her daughter after speaking to us so disrespectfully was completely unacceptable. What should have been a simple finger MRI ended up taking nearly two hours from start to finish. The only bright spot in our visit was another young man in the MRI department who was kind, courteous, and treated us with respect. He demonstrated the level of professionalism and compassion that every patient deserves. Providence needs to do a much better job training its staff on customer service and basic courtesy. Patients--especially elderly patients--deserve to be treated with dignity and respect, not rudeness, accusations, and dismissive behavior. This experience left us feeling frustrated, disrespected, and very disappointed.

Hello to whom is reading, my experience here has been only the best,and the care that was provided…read moreto me as well was more than exceptional. The office experience was also pleasant due to the quick sign in, and I was seen almost immediately after I signed it, the doctors and nurses here have always been caring and treating me well when I needed medical attention/care. I have seen below these bad reviews , that may have been there experience how ever mine was the exact opposite, I would rate this hospital with 5 stars and would trust this establishment time and time again.

The staff here is so welcoming me and kind. One of the nurses lily was truly the best. She really…read moretreated us with the utmost care. I didn't get the doctors name but he was very good as well. Thank you so much !

The staff is amazing. They really care about you. The doctor listened to my concerns and made me…read morefeel better. Highly recommend.

the front reception is always clean and inviting The staff…read moreis welcoming and kind The doctor and the assistant listened to all my needs and patience that I needed to explain

Excellent well versed in their specific specialties - these doctors are stellar! one of top 100…read morehospitals in the US- I have been going to UCI since 2012 or 13- back then It was easier but the system is always updating everything- so it takes patience if you're new-but well worth the wait

I scheduled an appointment with Dr. Sheahan for my 90-year-old mother for October 30th several…read moremonths ago. (Since then, the office has rescheduled this appointment due to the doctor being unwell!). We get many texts to confirm the appointment, and then the Dr. gets sick on the day of the appointment! The same thing happened yesterday morning (December 4th)! The doctor is unwell again; therefore, the appointment is canceled! If he's sick, why did they confirm the appointment yesterday and early this morning? They suddenly canceled three hours before the appointment. When we contacted, they responded, "How about another doctor tomorrow?" Either the clinic is very disorganized, the staff is performing favors for other patients, or the doctor does not know how to conduct his business! How could the office or the doctor treat a new 90-year-old patient in this manner? The specialist at UCI referred him to us. This is completely unprofessional and insensitive. When we called today, we heard every excuse in the book and repeated "we understand, but this is the way it is" NOT GOOD!

There's nothing urgent about this facility. Short staffed, if you even sniffle they treat you like…read moreyou have Covid and make you wait outside with no indicator of when someone might see you. It's terrible. During my 90 minute I was asked the same "what seems to be bothering you today" question by the receptionist, 40 min later the back office staff and 30 minutes after that the doctor. All from my car - no one EVER came out so I left without being treated. Ridiculous!

Nice, clean and convenient facility if you work in Irvine and live in Laguna Niguel as it is right…read moreoff of 73 exit. The staff is friendly and most of the time very efficient to get you in and out as quick as possible. Of course having an appointment always helps, however, I have never seen this place busy so another reason to use thsi location.

Scheduled an advance appointment with Dr Arthika Chandramohan at this facility for my son's eye…read moretest (He is special needs- Autistic). Took half day off from work , drove 90 minutes in traffic and made it on time to be there 10 minutes before the scheduled appointment. Waited 1 HOUR after checking in but could not get doctor to see our son. They kept telling us they will dilate our son's eyes and process will take 2 hours. Well , 1 hour into appointment and they haven't even started. I expressed my displeasure to the receptionist in an extremely polite way and her response was "Go to our grievance site and submit a complaint". No apology , no empathy whatsoever ! We pay a lot to these doctors and hospitals for their Time and service - yet they do not value ours ! We left the place and will never return here. They hospital nor doctor made any efforts to reach out to us after we cancelled. Extremely disappointed !

So my daughter had a heart defect and she needed surgery and they were so kind to me I was so…read moreanxious about her and they said that she did great and that I could go see her

The BEST patient follow-up! They are on it with their responses to MyChart and are always on time…read morewith appointments and uber friendly. So so grateful. If you are going to have to deal with the pain of cancer- you want to have a great team. So glad I went with them! Kudos to all the staff...and THANK YOU!

De. Noor and staff are great. Kind, caring and always treats patients with respect. Listens to your…read moreconcerns.

I went in there today just to check my blood pressure. The…read morefront desk was very helpful and friendly, Aleazy helped me with the form, Lily was, also offering help , they're really friendly ! Then, was my time to go in . Armand helped me to check with my oxygen level and the other things that needed, he was great . The doctor Maharsi was even better, very nice , expian how i should go about my medication and others things I needed to address . I am definitely going to tell my family and friends about this place .

Special thanks to the Marque Urgent Care team & Matthew for being kind to me on my first visit…read more I've had nightmare experiences from previous urgent care locations so I didn't have high expectations going in. The front desk staff were welcoming & professional and I felt taken care of the entire time. Matthew was extremely detailed with everything and gave me a few items to help relieve my knee pain. Definitely recommend this location.

I delivered my first child here a week ago. I had a 3 day induction that ultimately led to a…read moreC-section & then 3 days in the hospital afterward. Every single nurse at this facility is incredibly kind & compassionate. The anesthesiologists were patient in explaining what they were doing & why. If I have another child in the future, I will most definitely be coming back here.

I came here for my maternity care and delivery. I am completely amazed at the level of care and…read more compassion that I was treated with. Although my pregnancy was low risk, I did develop some complications at the end. Dr. Singh and Dr. Yu have been amazing and Dr. May is so funny! The maternity nurses are incredible too (huge shout out to Paige and Peggy) Highly recommend this place for delivery. Finally, I have worked in healthcare and hospitals and this place was so personable.