OH EM GEE! I live in Houston and usually schedule my doctor…read moreappointments in Houston but I decided to try this ENT location due to it's convenience to my job... I was having issues with my ears. I knew I had wax build up and bought those stupid wax removal kits (that do not work) TWICE. The wax was so bad that my balance was off, I would get dizzy while running and my inner ears would sometimes close shut while asleep on my pillow and then I'd have to carefully open them again..TMI, right? I know... Anyway, DR. PATEL!!!!! She was so amazing. She was very personable and walked me through the process. She safely and painlessly excavated all of my impacted wax! I FEEL LIKE A NEW WOMAN!!! LOL.. the office was neat and clean, Dr. Patel's nurse was super nice, the receptionist was friendly and best of all, they used a paperless electronic questionnaire system similar to an ipad that made checking in a breeze! I came back to work and told all of my co-workers that they need to go and get this done! I can hear so much better now! Thank you Medical Center Associates of Houston - Baytown :-) You guys are all right with me!!!

We had to visit the emergency room...it's always a long wait, but we did not have a choice as it…read morewas an emergency. Took 5 1/2 hours and was admitted for observation. Everyone in OBS was awesome, esp Nurse Fred. We were transferred when one came available. Again, most all of the staff was awesome. After several tests, they could not find the problem. We needed to go downtown to the main hospital for a test and someone more qualified. It is a long wait to get a room. That was the biggest issue is the long wait, and the Baytown hospital not having the equipment or the qualified person to do the tests. As big as this town is growing, and as big as this hospital is growing, they should be able to the same kind of testing and have additional staffing. The staff is overworked, they are constantly on the move. I hope they are appreciated by the hospital. Everything is clean, the nurses wear Ppe - gloves, purell, masks. Everyone is kind and considerate and do everything they can to make you comfortable. But to the hospital administration - owners - whoever they are - we should not have to be transferred downtown for routine testing.

This is the worst doctor I have ever seen. Totally incompetent. I think she needs a psych eval. I…read morewaited for over an hour to see this doctor because my oral surgeon referred me there. I kept asking the staff what is going on, but they had no information to give other than "just a couple of minutes", repeatedly that staff lied to me. This doctor is rude, mean and tried to blame me for not having x-rays with me. She belittled me and dismissed my questions about the abilities of the office to perform x-rays. She sat and stared at her computer telling me over and over that she had no way of getting my film. I left feeling abused and unheard. This doctor needs her license to practice medicine taken away by the authorities.

I chose Dr. McDonald largely because of her very positive reviews, and I now wish I had trusted my…read moreusual instinct to research more thoroughly before agreeing to surgery. This has been, without question, the worst medical procedure I have ever undergone. I left the experience feeling like the focus was more on moving quickly to surgery than on my long-term well-being. I later learned that Dr. McDonald has part ownership in the surgery center where the procedure was performed, which made me uncomfortable. Looking back, I feel sinus surgery was recommended too quickly and the seriousness of it was downplayed. We did not fully explore other medical treatment options first, and I was not adequately prepared for the possibility that surgery could make my symptoms worse rather than better. Unfortunately, that is exactly what happened. Since the surgery, my sinus issues have significantly worsened. I've had a sinus infection on and off for the past two months and have gone through three rounds of steroids and three different antibiotics with little to no relief. I am far worse now than I was before the procedure. On top of that, I have completely lost my sense of smell and taste and have been unable to smell or taste anything for over two months, which has had a significant impact on my quality of life. Follow-up care was also disappointing. Communication from the office, especially from the nursing staff, was inconsistent at best. Getting help or answers beyond routine matters often required repeated effort, and important concerns seemed to fall through the cracks. Eventually, I sought a second opinion from another doctor. He offered several treatment options that had never been discussed with me previously, many of which did not involve surgery or repeated oral steroids. It made me realize how limited my original care plan had been. I take some responsibility for trusting the positive reviews and moving forward when I should have slowed down and asked more questions. Still, patients depend on their physicians to clearly explain risks, take concerns seriously, and exhaust reasonable non-surgical treatments before recommending invasive procedures. I strongly encourage anyone considering sinus surgery to get more than one opinion, ask detailed questions, and make sure you fully understand all available options.

I want to start by saying I have no complaints about Dr. Yoo. He was extremely informative,…read morepatient, and gentle with my toddler, and I truly appreciate his care. However, I am very concerned about the lack of responsiveness from the office staff. For nearly two weeks, I have been trying to schedule my daughter's surgery. I have left multiple messages for Lisa, the Office Manager who coordinates surgeries, but have received no return calls. When I finally reached her on 12/10/2025, she confirmed that preauthorization was complete and said she would check availability with the surgery center and call me back. Unfortunately, she never followed up. Since then, I have continued calling and leaving messages without any response. To provide context, here are the dates I've called: 12/04/2025 12/08/2025 Twice on 12/10/2025 Three times today, 12/12/2025 This level of communication is extremely unprofessional and unacceptable, especially given the importance of timely scheduling for my child's care. Please advise on how this can be resolved immediately.

I've seen Dr Yoo for a variety of acute illnesses and sleep apnea. He's always been funny and great…read moreat explaining why my ears and body do what they do. I'm relatively young so it's nice having someone actually explain why I'm experiencing what I do instead of gaslighting me or attributing everything to anxiety. And he's not afraid to tell the truth of your condition which I appreciate. Yes, the office can run behind some days but that's the unfortunate reality of working in a doctors office. I absolutely recommend Dr. Yoo as your ENT. (Houston ent the company itself can frustrate me if I have to call in and make an appointment. I much prefer the nurses in the office over the Houston ent generic line, but that's almost all major health groups at this point.)