An employee Jacob, profiled me from the moment I walked in the store. If you don't look like a suburban housewife than you will be followed around throughout every single aisle the entire time! I wasn't even allowed to purchase anything because I was lied to and kicked out of this location for no reason!!! Here's what happened: Michaels store - 16531 N Washington St. Thornton, CO 80023 Employee Name: Jacob Date: Saturday, May 31, 2025 around 8pm. My friend and I, were shopping last minute for our friend's birthday presents. From the moment we walked in the store, the employee Jacob was following us around like crazy. In the beginning, He came up to us and told us that the Dicks store next to them had gotten robbed so the police are next door and that they will be locking the doors to Michaels just so we know, but we can still get out after we check out. I didn't think much of it and kept shopping. This employee continued to pass me back and forth when I was in every aisle. My friend had her service animal with her and went outside to wait for me until I was ready to check out. Then Jacob came up to me and said that the police wanted to talk with my friend and I, because they saw something on the camera and some items have went missing. So I started walking towards the front of the store because I knew I had not stolen anything or had my friend. Then Jacob, tells me that the police were outside with my friend and I had to go outside to talk to them. He then proceeds to grab my shopping cart away from me. I was angry at this point because I knew he wasn't being honest and just wanted to take my cart. When I walked out of the store, he slammed the sliding door shut and locks it, laughing with another employee. Both employees stand at the door and kept it locked so we could not re enter the store. There were no police outside and the Dicks never got robbed either. It was really weird of this employee to say all this to me and my friend. We weren't trying to steal anything, we didn't look like we stealing anything but we were profiled from the moment we walked into the store. I was unable to purchase anything for my friend's bday which was that same day, so that was ruined for me. I was so embarrassed because other customers in the store saw this and so I was made to look like a thief. This was such a degrading experience for me and I never want to shop at Michaels ever again. I know theft is a big thing but how I was treated for no reason was so uncalled for. Jacob is very racist and I think he doesn't represent the Michaels brand well at all. read more

Store was super neat and organized; staff was helpful and friendly; items I wanted were in stock. I'd recommend more quilling paper and embroidery kits/books. This store is a distinot contrast to other chains that are just chaotic right now. Will be back to this one! read more

Eileen at this store, racially profiled me (the moment I walked in) after tagging her team members to watch me walk through the aisles. Backstory: I needed to go to Michaels on my lunch break at work (I work remote from my office job on Friday), so I wanted to quickly grab a few items for a concert I'm going to next weekend. I'm 22, 5'3, have colorful short hair, and was wearing colorful summer clothing with a small bag that only could fit my car keys & wallet (zipped up as well), at the time of the harassment and discrimination I experienced at this store. I was gonna pay with two cards. So, before I left my house and was deciding what cards to use for this like $6 purchase, I wanted to try using a debit card from Texas (where I used to live before moving multiple times and settling in CO, it's a credit union based in Austin) I hadn't used in so long, cause it had like $5 on it for about 1.5 years now. I decided to use that and my normal major bank debit card (then brought a back up incase the Texas one wasn't working anymore). Story: I felt very uncomfortable from the moment I walked in, she approached me and asked if there was anything she could do for me, so I asked if she could show me where the gems were as I'm decorating a hat for a concert I have next week. As this occurred - she explained where they were, while almost guiding me to the main point of the store. At this moment, she flagged down her team members and yelled for them, explaining exactly where I was going. Then, as I went down the aisle, they stared at me the entire time and asked me questions about my day - to which I politely asked how they were and told them I'm just looking for gem... Here is where I began to feel intensely uncomfortable. When I realized they didn't have what I was exactly looking for, I looked on my phone for which aisle had stars and heart cut outs, as I need them for a makeup look next weekend too. After finding what I was needing, I went to check out. And noticed when I was walking up, they were talking in a huddle (the racist and her concerned manager), so I was kinda weirded out but tried to take no mind. Right as I was walking up, I mentioned I was paying with two cards (very important for after she rings me up). As the racist is telling me to insert my card (also I'm a rewards member and put my number in too), I attempted to use the Texas card, which obviously didn't work because I hadn't used it in forever. So, I asked them to let me try a second pin because I honestly forgot what it was. This is when everything got insane! The manager runs over to her boss? And the racist who has my debit card demands for my ID, as I'm about to show her, I realize she is being a racist and has the entire time, so I declined and tell her OUT LOUD that I don't think that's appropriate. At this time, I explain to the manager who is running back over, that I just want to try my other pin as that is the only alert on the screen (which they confirmed out loud). So, after they mentioned it didn't work, I went to use the other card I had mentioned before. At this time, I repeated that it was inappropriate to ask for my ID, to which she shakily asked what receipt I wanted and rushed me out the door. So, Eileen, I hope you read this review, because I'm about to post it again and again to other sites. Yes, the Michaels on Larkridge Retail Center, 16531 Washington St, Thornton, CO 80023. read more

I needed some photo framing assistance. Kendall helped me out, with a great eye, excellent customer service and made it fun. I highly recommend her for your framing needs! read more