Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

Need balloons? Stay away from this location. Far far away…read more I stood here for two hours just to place a balloon order. The person helping me wasn't familiar with the inventory. I placed my order one week ago. A party of 80 people. Nine balloon bouquets to be ready at 3PM. I called at 3PM to confirm they were ready. Nope we just started. Why? What happened? Oh the morning crew didn't do it. Right. I walked in at 4:15PM. Not ready. The girl behind the counter was working on a different order. I asked how much longer? The middle-aged woman said "hey it is what it is". Right. Can you imagine if everyone was this incompetent? She couldn't have cared less. It is what it is. I have 80 people coming to my son's event. He's 13. I'm giving opening remarks. I rented a van to transport the balloons and other table decorations. The older lady said "ya know we're working as fast as we can, the morning team shudda done it" .... Nope. Not interested in excuses. When you pay like shit, you will get shitty workers. And those workers will treat their customers like shit. Maybe someone should start a balloon truck. You'd put Michaels out of business. It is 4:26PM.

Let me start off my saying that I am a huge Michaels supporter, I've loved the brand since I was a…read morechild. Now at 31, my husband and I love to go in at least monthly. This location unfortunately is doing no service to its reputation, specifically the store managers lack of customer service. I had a simple return that I wanted to make and was told it was final sale and could not be completed. I challenged her on that detail and found that in fact, it was not final sale!!! Seemed I just caught her in a bad mood. From the looks of other reviews this service from the manager seems to be a common occurrence. That being said I was able to call Michaels corporate number, and I was offered a refund within five minutes of explaining my situation. All to say, this unfortunately put a bad taste in our mouth for this situation. I highly encourage the owners of this branch to look into their customer service problem.

Ken is a great manager, really like this store better than alot of the other GW shops I've been toread more

Great atmosphere for a game/hobby store, with very friendly and knowledgeable service…read more My son was interested in getting started with Warhammer 40k. There are SO many choices when it comes to what army to start with, and what units within that army, and it was hard for him to choose without any experience with any of them. Ken, the store manager, was incredibly helpful in asking questions to help my son find the best army for the playstyle he wanted. There were others in the store playing on the store' battle table as well, and those customers/players were also very kind in sharing their enthusiasm and answering questions.

Go elsewhere to sell your Lego!Offers only pennies on the dollar. (Good selection of replacement…read moreLego pieces-- that's about it.)

Wooden puzzles-- cut perfectly in amusing b shapes. I will never buy any other puzzles. My…read morespouse gave me a small round wooden puzzle last valentines Day and I am hooked. We have made several trips to their Boulder Store. Each time we emerge with another puzzle. They are the best-- and will replace a missing or defective piece without charge if it came that way. Otherwise a nominal charge of $3. The best!

I loved putting together the Twelve Days of Christmas. Such vibrant colors. I always think the…read morepuzzles will be easier than they actually are. Really enjoy the challenge.

This review is a shout out to Ed, Brittany and the crew for the great customer service they always…read moreprovide. Denver Autographs sent an email shoutout to us about the Phillip Lindsay signing (thank you for the heads up)!!! I can't believe you guys were able to accommodate some 400+ people!! The crew kept ensuring that everyone in line had a TICKET; unfortunately, the selfishness of some fans, they ignored the instructions. Was just awesome to see the crew handle the rude customers with such professionalism and tried to make everyone happy. Thank you for always hosting great events! If anyone is in town, check this place out, they have very reasonable prices in the whole industry!!

From the owner: Denverautographs.com is your source for Denver Broncos autographed items from John Elway, Peyton…read moreManning, Von Miller, Terrell Davis as well other stars including JJ Watt, Jason Witten and many more. Visit our two retail stores in the Denver area or shop online for all your favorite players.