I recovered at Redlands Healthcare skilled nursing facility, after an accident that crippled both…read morelegs due two large-bone fractures, needing rods and pins, and an ankle dislocation that needed a plate implant. The other leg, a knee needed reconstruction. I could barely put weight a little on one leg when I got there. The Physical Therapy section of the care was excellent. Even when I could barely move the legs they had me getting my blood circulating with stretch bands in bed and lifts. I felt so inspired to heal. We worked so well together, my team who helped with all kinds of care, from clean ups, bathing, the meal plan, the medications and even some fun activities such as painting, word games, number games and searches. There were special events such as ethnic music and dance, an ice cream social, and birthday celebrations. Staff people, nurses and assistents were cheerful and helpful. Administration: top notch. I considered staying longer, but the care was so efficient at getting me back on my feet again that I got to leave two months early! I even went back to visit some of my friends-- both patients and staff, and felt welcome and almost like home! No wonder this place is always full to capacity with people lined up to get in! Thank you to every person who contributed to such a speedy recovery! They made sure that I got home safely, as well. 10/10 I highly recommend this facility!

I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

Parent Care Management Services was a tremendous help to our family during a complicated transition…read morefor an elderly relative returning home after an injury. Carolyn was knowledgeable, practical, responsive, compassionate, and incredibly reassuring throughout the process. She helped us think through care needs, caregiver coordination, medical follow-up, home safety, and next steps with clarity and good judgment. What stood out most was her combination of professional expertise and genuine kindness. During a stressful and overwhelming time, she helped us feel supported, organized, and much more confident about the path forward. Highly recommended.

Parent Care Management Services was a godsend! When my mother was in the hospital and needed to be…read moretransferred to a skilled nursing facility, Lisa helped me find the best one for her. She and her staff also helped me manage her care afterward at the facility and at home. They kept me from feeling like I was on an island by myself trying to figure out home health, doctoring, and medications. These are the people you need in your corner when you are navigating a loved one's care!

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

Rocky and Charina are both very caring and professional. My mother was in hospice and I didn't know…read morewhere to go for help. Their main office was close by and I could contact them whenever I had a question. They are truly like family to us and were both so wonderful. If you have a loved one that needs hospice, I highly recommend RC harmony. They were such a blessing to my family.

RC Harmony staff was so wonderful in caring for my grandfather in his last months. The quality of…read morecare and attentiveness that everyone there showed was just what he needed! Our family is so grateful for them!

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

Our family is incredibly grateful for the care and compassion Krystel McDowell, CNA, has shown our…read moreloved one during their time at this facility. From the very beginning, she treated our family member who received subacute care not just as a patient, but as a person -- with dignity, patience, and genuine kindness. She always took the time to listen to our concerns, explain things clearly, and kept us informed. Knowing that she was involved in our loved one's care gave us such a peace of mind. Her calm demeanor and reassuring presence made difficult days a little easier for all of us.

The staff at Destiny are some of the best people I have ever met! They worked hard to provide me…read morewith the support I needed, and really connected with me on a human level. They had so much patience with me as we navigated the care that I wanted/needed. Additionally, the food they provide you is not only well-rounded and healthy, but the dinners they serve taste and smell like you're living in a gourmet restaurant! I will forever be grateful for the experience that I was fortunate enough to have with them. If you are truly wanting to kick your addiction to the curb, and live a better life, give them a call!

I love this place, they help me find myself again and I'm so grateful for them, the staff from A to…read moreZ is outstanding, this is my DR.(Destiny Recovery), I love yall forever, this is my family.

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

Quality of care is missed altogether. An emergency light can stay on for 20 - 30 minuets. CNA'z…read moreignore their call lights, some CNA's don't come to the room all night and there is nobody to call or ask who to call. Food is only good sometimes other times the entire plate could be trashed. There are a few exceptions to the rules. Some workers try harder than others. But there appears to be nothing given. Medicine can go not given and nobody is alerted Nobody seems to care. Therapy is a joke and can be seen through Zekes actions loud and uncaring was a jerk to me in front of all to see. Zeke the jerk. BIG JERK. I tried hard but to no avail.

Today I was able to change the rating to 4. The facility coordinator made my surgery clearance…read moreproceed with speed to meet our short deadline. Thank you! There are some amazing things about this facility they are some amazing people Jane, Ashly, and her nickname is nounou. Kristina one of the nurses. All the head nurses are also superior. The lower rating is because it was hard to be heard at the beginning. I have a long term issue that took a while to be sure of. Once you are heard they become extremely competent. They are willing to work hard for you. I would have given a 3.8 but this was not possible with this rating system, Another bright spot is Julia and Ken in physical therapy. This department deserves a 5.