My aunt was here for not even a week. They mistreated her, withheld her meds, never cleaned her or…read moredressed her. They were mean to her and she coded and they didn't even call my mother who is the DPOA and takes care of her!! My aunt cried and cried and they never let her call my mom or anybody. My mom would call and they would say they couldn't transfer her or that my aunt was sleeping. They were just so unprofessional! My aunt came back so filthy and covered in her own feces with the same clothes they took her in! This place is horrible and needs to be shut down!

This place is barely fit for an animal. My mom was here for a short period of time and we could not…read moreget her out fast enough. The place is understaffed and dirty. The bathrooms for the residents were beyond disgusting. While visiting we often had to chase down staff to let them know a resident had fallen or soiled themselves. Day 2, they lost my mom's denture. They initially took full responsibility. They told us to take her to a dentist to have it replaced, which we did. When they received the bill, they refused to pay. Their administrator/office person is demanding I go there personally to discuss my mother's dentures with him. Not sure what there is to discuss, since I'm not a dentist. Extremely unprofessional. The social worker stated it is normal procedure to replace lost dentures and doesn't know why this administrator is refusing to pay after we followed their instructions to replace the denture. The last day my mother was at this facility, one of the residents wandered into her room, fell and bled on the floor. That puddle of blood was there long enough to partially dry. When we asked a staff member to have it cleaned up, they told us they were aware of the puddle of blood but were waiting for housekeeping to clean it up. This is the most dismal depressing SNF I've ever seen. Not a good place for a loved one.

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

This used to be a really nice place until the new management started running it in the dirt. You…read morecan tell they come from the trenches the way they prioritize saving the facility money at the cost of the residents. Instead of the administrator making up positions for her kids maybe they should hire extra CNAs to help on PM and Night shift. They are too worried about the budget over the quality of patient care and it's really sad.

My mom was well taken care of at Pacific Pines. This was where she passed at 95 1/2. She lived here…read morefor a year and a half

Nancy was so kind to my dad and so where the ladies that work for her . The house where the…read moreresidents stay is clean and the backyard is beautiful.

This place is absolutely horrid! My aunt was placed here for 3 years while we fought in court to…read morebring her home. This facility was supposed to treat her dementia, to which they didn't. When we finally won custody of her, she came home with a prolapse bladder, severe UTI, intestinal infection and chronic diarrhea, and her dementia had only gotten worse. We would take her new clothes to wear, only for it to disappear a week later. I gave her a tote bag that cost quite a bit of money that she asked for, and that turned up missing as well. She slept on a gurney the entire time... all the while, every time we would visit, they kept trying to reassure us that "she was receiving the best of care". They charged over $13,000 a month for the lack of care she had received, a total rip off and absolutely disgusted with this facility. Please keep in close touch & take care of your loved ones... Heaven forbid the county find them and put them in this God-forsaken hellhole.

While the care was good, Amanda, the social, discharged my cousin to our house without our…read morepermission and unable to care for himself. She had permission to discuss his case with us yet wouldn't return phone calls. Just because he had an emergency contact didn't give her the right to send him to our house 90 miles away. He is out of his element and had to go to a local hospital for care. FIND ANOTHER SOCIAL WORKER IF YOU HAVE TO GO HERE.

I've had enough...This place is a joke. It's been several months of nonstop bull. There are some…read morestaff members who are great like the two ladies I've met at the front desk. The PT staff is great but the nurses/cnas leave much to be desired. There is maybe a third of the staff that's great and on it but the others need to be held accountable for their actions. Weekend and night staff will leave patients sitting in their own urine or feces for long periods of time. The social worker onsite is rude and only professional in front of other people. She's very passive aggressive with comments. They come and take stuff out of patients closets and give it to other patients to use twice I've had to retrieve my family members jacket that has their name on it from another patient or the staff will use the patients personal items and steal their personal drinks and drink them. When the upper management leaves on the weekend and at night the staff gets really loud shouting to each other and laughing up and down the halls when patients are sleeping. Counted several times over the last several months where they leave patient lights on and don't respond for close to 30-40 minutes. The response given to me was they are all on break.(everytime?) it's not just been the one night or day. Wonder how many patients have had medical emergencies that they don't address right away. They feed diabetic patients nothing but sugar when their restrictions/preferences are listed at least from what I was told from other patient's family members and from my own observations, are they trying to send them back to the ER. Or the patient whose daughter told me has diverticulitis and they feed her items that can cause flare ups. The cnas come and take pull ups and wipes from other patients because according to them there is not enough supplies. They do this while in the middle of cleaning others up. That's a nice way to cause cross contamination and cause other patients to develop rashes/possibly catch diseases. I'm sure the CDC, OSHA and the state would have a field day. I'll be sure to be filing a concern with the state.

I would give zero stars if possible. The staff, specifically social services is horrible at getting…read moreback to people. Overall, they are horrible with communication and keeping you informed on the whereabouts of your loved one. At one point I had to call around to multiple places to figure out where my father was. Also, when he was transferred, I wasn't notified by them. They didn't even contact me to pick up his belongings he left behind there. I had to hunt someone down to make that happen and still am waiting on one more thing to be sent to me via email and have been waiting for almost two weeks. When I physically went to the location to pick up my dad's belongings, nobody was up front to greet me or check me in. I had to wander around the building until I finally pulled someone aside because absolutely nobody acknowledged me. This place is super unprofessional. I'm still trying to figure out why they charged my dad's bank account, or how they even got that information, when insurance should have covered his stay. He was there for less than a month and they have caused so much headache at this point. I can only imagine how bad the quality and type of care is considering everything I have experienced. I strongly don't recommend this place for a loved one.

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

Beautiful facility with well trained staff, compassionate care, and amenities available to all…read moreresidents!

Even though my parents decided on another location in another town, Brightwater is a very nice…read morefacility. I am the son of the couple looking for assisted living and memory care so I started this search and got the first couple tours. Chelsea was in charge of the tours and presenting pricing etc. to me/us. She did an outstanding job, is very educated on the facility, is a great salesperson, and also appears to be a great friend to everyone who lives there. There was no pressure and she was able to answer any questions. She even came in on a Sunday when that was the only day for my Dad to see the place. My parents are relocating from another state which made this all the more difficult, and Brightwater and Chelsea in particular really helped us out.

My mother stayed here for 5 days for respite care. Overall it was a very good experience. The…read morenurses and CNAs were attentive and responded to most of my mom's needs quickly and appropriately. The office staff was thorough and also quick to respond to all my questions. I had a lot! We would use them again.

First impressions are everything The campus is stunning…read more But it's a far different experience once you're inside. The Admission person had a feel of negative energy from the start. I felt as if she were reading from a script that she didn't want to read and that she had made up her mind that we were not the " type " of people whom she would want. Our loved one has the best insurance and if anything wasn't covered we could easily pay the cost. The odd thing about it is this facility does not have a on site physician , he must be called. The clients did looked engaged and healthy but after discussing it we decided NOT to consider this facility.

We were referred to "Right at Home" by the company "A Place for Mom" for a family member suffering…read morefrom dementia. From the moment we called Right at Home, in Yucaipa, California, we were treated with respect and concern. The care manager was able to meet with us right away to address our concerns for our family member's care and always makes herself available to accept our phone calls. We contracted for the service of a caregiver at three days per week and were so pleased, with the company, we increased our contract with Right at Home to have a caregiver six days per week. From the start, we were assigned a caregiver who perfectly matched our needs and our loved one accepted the caregiver immediately. We would highly recommend Right at Home.

Right at Home has been a wonderful service providing care to my mother for the last 7 months. After…read moremy mom's hospitalization, I found that I couldn't manage my mom's care and my job. I needed someone to be there a few days a week to help with hygiene care, meals, and errand running. All Right at Home staff that have helped cover mom's care have been great but her regular caregiver has built a wonderful relationship with my mom. My mom looks forward to her visits and I can see that her caregiver genuinely cares for my mom as well. All Right at Home staff are extremely responsive when I have questions and I truly value their services. They helped me navigate my mom's long-term care and assisted with my mom's evaluation for her services. I don't know what I would have done without them.

Staff was top notch. Ongoing remod of aging building is slow, but acceptable. PT crew is…read moreprofessional and excellent, Chris and Victor were my team and got me home. Trust the process, trust God's oversight.

The staff at Madison Grove is excellent. My husband spent three weeks there and was very well cared…read morefor. The nurses, CNAs are amazing! The physical therapists are awesome. Nothing bad to say about this establishment. Thank you Madison Grove for all the caring you showed my beloved husband during his stay!