Just remodeled several areas mostly cosmetic. Pretty much everything you see is from floor & decor. We used zellige oat ceramic for the kitchen backsplash and shower. Isabella tile for the kitchen backsplash above stove pattern. The fireplace has coastal bluff brick tile thats mitered at the corners. The hearth is edessa tile. The hallway shower floor is umber matte tile alternated with the same tile just a little more beige. The countertop was through a f&d 3rd party and it looks amazing. Overall incredibly happy with floor & decor. My contractor was JG & Sons Remodeling. In the store Melissa helped me out a lot and provided great service. read more

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Had a great experience in store and everyone was very helpful but the financing turned into a nightmare. Want to warn everyone to stay far away from synchrony financing through floor and decor. Have bought many purchases with financing at other businesses but purchasing from here was the worst experience I have ever had. Even after multiple phone calls with floor and decor and synchrony I just felt defeated not getting anywhere. I finally tried to pay off the entire amount of my purchase with interest to date today and was told I have to wait until next statement to see what that cost was. Now, not only am I paying the deferred interest that I am fighting and have a case for, but I have to continue to pay more interest on something I tried to pay off today. Hopefully this review helps someone second guess financing your purchase through this company because again, this has been one of the worst purchases I have made in my forty years of life. read more

Alex at floor and decor in Moreno Valley was nothing but amazing and helpful! From the very beginning, he greeted us and made himself available. As we were free to look at all the tile options Alex was more than happy to give us pricing on anything that we asked about and when we were struggling between two options of tiles, he offered to put them in an AI photo for us so that we could see a side-by-side and make our selection. He also assisted us with sink vanities that we saw on the floor. Very happy with this trip to floor decor, and excited to start our project! read more

I was doing a complete bathroom Remodel. Went too Floor & Decor for Idea's. I was attentively help by a lovey hard working, knowledgeable person by the name of Monica.. Helped me with all the materials needed, the different combinations, and t8le selection... Not only did I save alotbof $$$ but had all I needed under one roof.. read more

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I want to highlight the exceptional service I've consistently received from, Joselyn - Moreno Valley Store, every time I've visited the store. She is always helpful, patient, and has an incredible eye for design. No matter how busy or quiet the store is, she is the one person who reliably checks in, offers assistance, and genuinely engages with customers. There have been multiple occasions when other employees were standing around talking while the store was empty, yet she was the only one who noticed I needed help and stepped in without hesitation. Her dedication was especially evident when I came to pick up my order. It was raining, and without being asked, she put on gloves and personally carried everything out to my car to ensure everything was loaded. What made this even more impressive is that she is petite in stature, yet she tackled the task with more initiative and professionalism than coworkers many of them men who watched and didn't offer to assist. Her work ethic, professionalism, and commitment to excellent customer service truly stand out. In my experience she consistently goes above and beyond, and the store is incredibly lucky to have someone like her on the team. I hope her efforts are recognized, because they've made all the difference in my experience as a customer going through a major renovation. read more

Everyone was very helpful especially the designers helped with us figureing out tiles and lay out it helped immensly joscyln and alex help with us personally and highly recommend them. read more

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Over the last 4 months I've purchased enough floor tile for my whole house and master bath remodel. Today Andrea was my SUPER HERO! She truly deserves a Bravo Zulu for the outstanding job she did today. Not often do you find an employee willing to go the extra mile. Andrea you are an asset to Floor & Decor. Hope they know how much you are appreciated. read more

Floor & Decor - Master bath remodel. - Home Decor Near Me - Moreno Valley, California

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They alright! The customer service was decent but they don't have a lot in stock what do we do abt that mess

Solid selection of tile, but most importantly we had a fantastic experience with Alex, one of their design consultants. He walked the entire store with us and helped us pick out tile that made sense for the style we were aiming for. We're remodeling 6 bathrooms out our corporate offices. Was great to have him helping with his expertise. read more

Great selection from tile, wood flooring, to bathroom vanities. Employees also are very helpful, knowledgeable about what they sell. It's amazing how many places you can walk into these days and the employees just don't have a clue. read more

Store is very clean. Staff is attentive and helpful. Good customer service. They had a great variety of products!

Amazing customer service the moment I walked in. Many different types of flooring to select from. There is a wide range of flooring to choose from. One of the designers (Alex) helped us choose our flooring. He was very patient as he walked around with us and helped us find the perfect tile flooring we were looking for. 100% recommend this place! read more

I love this store, great variety of tiles, backsplash and more.. great prices and the staff is very helpful. Esperanza Kemp in particular was AMAZING and helped us with every single item we needed, even the fine touches that we forgot about like the pencil trim. Thanks Esperanza, our project is turning out beautifully. read more

Went to pick up some tile Had some associates ask if we needed help. In the meantime I had found your snack machines and coffee way back in the back of the store. I think the location is a secret. So mommies with kids, just letting you know. Way overpriced for a bag of chips. $1.55. And there are also drinks. In vending machines I did get a cup of coffee which is complimentary Accidentally spilled my coffee on the floor and I asked three associates for something to wipe it up, not one of them broke a sweat to help me. Having seen a roll of paper towels I went and got it myself and between the two of us we got the floor wiped up. My husband and I wiped up my spill but those three associates didn't stop to help. They kept on walking. There are so many associates socializing with each other but not really taking the time to socialize with the customers. It'd be nice to see a store manager making the rounds to put effort into socializing with the customers. read more

Quality of products for the value. Great selection of material to choose from. Allowed to take home large samples of product for no charge. The return policy is fantastic read more

Floor & Decor - Tub and shower converted to walk in shower. With marble on walls with ascended tile nitch and flooring. - Home Decor Near Me - Moreno Valley, California

They were really unwilling to help. I was trying to show the associate a picture of what I was trying to find and she just walked way further in front of me the whole time telling me that's "all they have." Do yourself a favor and drive a little further- at least you won't be wasting your time. read more

I started shopping at this location in Moreno Valley when it opened they always have tons of stock. The employees are so friendly. In fact, this time on my shopping trip I had the pleasure to work with Angel and Andrea whom they both helped me with placing orders on tiles that were out is stock. A BIG THANK YOU TO ANGEL AND ANDREA FOR ALL THEIR KNOWLEDGE & WONDERFUL CUSTOMER SERVICE!! See you all soon read more

We drove over an hour to this Floor & Decor because they had our discontinued tiles in stock. The 5 stars goes to their awesome, friendly customer service! All the staff we encountered were so nice and helpful. We felt well taken care of here!! read more

Although I love the store, but not this location. This is my first time I came to this location because another location messed up my $14,000 order, so now we have been on a hunt to find tiles at other locations. As a reminder , you if you want the tiles to be sent to your store there is a $200 fee for that, that's one thing i can't stand about floor and decor. And if you have large order , your delivery fee is astronomical, this time they quoted me $1800. Anyhow, I come to the store and the manager on duty named JB Was as unpleasant as possible to deal with. I literally asked him if he was literally the manager and if he just got that position. His answer was yes and that he just got that position. I blame the organization for not polishing their staff before promoting them!! On what grounds or merit did this organization think that JB would make a good leader ? He lacks common sense , logic And subpar Customer Service skills. read more

I have been to the Moreno location a few times and I have to say I'm always pleasantly surprise with the great Customer service I get every single time. Today I got help from the manager Larissa and Guillermo and another young lady (sorry didn't see the name ) . They were super helpful. Guillermo didn't blink an eye in helping load up the heavy boxes. They have a young staff who are professional and eager to help. So nice to get a great customer service with staff that seems to enjoy their work and are very knowledgeable. read more

Today my husband and I walked in looking for a nice floor for our home. Alex offered help and was very knowledgeable, patient and his customer skills are outstanding, so much that we thought that he was on commission. We are very satisfied with our selection! read more

Employees not very knowledgeable on back slash tile you would think working in a tile store you would do a little homework

I am not a customer. But I did work there at the distribution center in Moreno valley on hemlock. The job seemed good at 1st but after the first couple days it turned out to be bad and a hostile work environment. The reason I say that is because management expects the merchandisers to pick a hundred items an hour while driving a cherry picker that is a very hard thing to do when you're driving a cherry picker and there's other people working around you so I think that is an unrealistic number they want you to be able to pick 800 items by the end of the day. And then also I found out after a couple days of working there that the people they call the coordinators which they're responsible for overseeing the merchandisers or they're also called pickers they're responsible for overseeing their performance and the signing test and I found out that the coordinators give favoritism to certain people by assigning them certain tasks that will give them big numbers. And I found out that one of the coordinators named Mike does that a lot. And I'm not just saying that to point somebody out or make something up I am saying that because it's the truth and I experienced it from working there I was always assigned task that had low numbers so it was very hard for me to hit the target goal.Also a lot of the equipment there is old and broken for example a lot of the Cherry pickers have things wrong with them that affect the way that cherry picker runs and that affects the person driving the cherry picker and picking items. For example on my last day there I was driving a cherry picker that had wires that were exposed and broken and then I had to try to find a different cherry picker to drive which was very hard to do because a lot of the Cherry pickers are broken down so then I had to take one of the Cherry pickers to maintenance and wait about 20 minutes for him to fix it which affected my picking number is greatly. And I got laid off after working there for almost a month and a half they didn't give a reason why they just said the assignment ended which is very shocking because I showed up on time every day and worked very hard. In my opinion that is not a good place to work I wouldn't recommend anybody working there and I wouldn't recommend anybody investing their money to buy tile there because I saw tile inside boxes that were broken a lot of the times. read more

So me and the Hubby went to finally check out this design store. First things first they are trying to practice social distancing and sanitary guidelines. the store is huge. I appreciated that they have little displays set up so that you can see how the different materials can be used. They have every type of flooring you could imagine and some that I didn't even think could be used as flooring. As for their prices I'm not to sure. I would definitely compare prices with your other big box stores. I had no interaction with employee so I cant comment on the friendliness or the knowledge of them. The couple that walked by while we were there smiled and said hello. If you are in the remodeling mode right now (which a lot of people are) I would check this place out and see all the different options that are opened to you. read more

Wanted to give a big thank you to one of your associates. Gabriel helped us find a particular marble flooring that I had looked at 4 of your locations for. Every time I arrived at a new location, they never had what they said they had in stock. I spoke to Gabriel on the phone, he physically went to see the product that he had to confirm the 50 pieces we needed & asked his manager if they could hold them for me till the morning. I live 2 hrs from your store but it was worth the drive to get the product we really wanted for our bath. I arrived the next morning & it was just where he left it ready to go w/ my name. THANK YOU GABRIEL! (And the Rams had a great win) Honorable mention to Jeremiah for helping me load up! read more

Floor & Decor - Store & tile - Home Decor Near Me - Moreno Valley, California

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They don't bother I unless some ask for help and Is good since customer need to observe first to choose the right one so I like this places. read more

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Great customer service from Andrea! For someone with zero knowledge, she made the shopping experience feel like a breeze by helping us get all the items we needed for our full bath remodel read more

Such a shame !!! This location is being ran by an ignorant supervisor (Aaron). We where attracted and amazed by all the beautiful tiles in store, however very difficult to get someone to assist us from the beginning. After we finally flagged an employee down we purchased $6,500.00 they gave us a 7-10 days wait time. 15 days later we finally came in to the store and we're advise it was ready. They helped loaded into our truck. Right from the get go, the packaging was poorly done. Once at home we were disappointed to discover that the entire pallet of tile were broken. When we finally returned the tile, and loaded the second half of the order we where told that it was the same they would switch it out for new tile, like if they were doing us a favor. Same problem, cracked tiles. As we where trying to resolve the problem Aaron stated "do you want it or not?". Why would anyone in their right stage of mind except broken tile. After speaking with other employees we where informed the actual boss had medical issue and they left Aaron in charge. What a disappointment. However looking at a positive side we discovered another business ( Bedrosian) in Anaheim who assisted us from beginning to end. They have all the tile needed for any project. Sorry Floor And Decor you lost a customer. read more

Floor & Decor - Floor And Decor packaging ready for you to take home your beautiful broken and shattered tiles. - Home Decor Near Me - Moreno Valley, California

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Look for Victoria!!! She's kind, attentive, and very helpful. She took the time to show us around and helped with matching the floor and shower tiles. read more

Thank you Aaron for your great assistence, patience and knowledge!!! Great experience, great store.

Unbelievable customer service. I just loved how Andrew Gomez , a designer helped us decide and pick best for our home , floor , bathroom and gave us a new exciting look we wanted . She just listened to us first and then start recommended what's right and best for us . Love her ideas and trust her expertise . She is the best . Don't forget to make ur appointment with Andrea next time you have to residine you floor or bathroom . Will post more pics when it's completely ready . read more

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Horrible customer care and service the young employees are beyond rude and lazy they would rather have 2 60 year old plus husband and wife load up material then to use the forklift and bring it closer but since they already put it away they said no.this would never happen at home depot or Lowe's the pride they withhold in the store shows no value at all I would never recommend coming here read more

Liv & Javeth are the BEST!! Very attentive & professional.

Holly, Maya and Eddie were incredibly helpful and helped us navigate a complicated order. We are so pleased with their customer service. We highly recommend this location! Great team read more

We were met at the door by a CSR by the name Nancy. Smiles and a greeting that felt genuine. We explained in brief what we were looking for and she jumped into action. Very professional, knowledgeable and by the end of our visit we felt a great feeling of ease and connection. I was with my 79 yr old mother and Nancy had the compassion and patience to deal with uncertainty. After many samples and suggestions from Nancy we were able to get this done in one trip. We will be working with Nancy with this project and more to come. It was an awesome experience. Thank you Nancy read more

Floor & Decor - Moms bath - Home Decor Near Me - Moreno Valley, California

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While the service we received prior to our selection was wonderful, my wife and I are EXTREMELY DISSATISFIED with the follow up visits we made regarding their NUCORE vinyl plank product. After 1600 feet was laid, we noticed a VERY DISTINCT AND LOUD CLICKING, ESPECIALLY ALONG THE "DROP AND CLICK" JOINTS. Our installer said this would likely go away. It's been ONE YEAR now and it's still not gone. I'm guessing it was because he wanted to "go away!" We had another contractor come out and inspect the job because we thought the work the contractor did might be the issue. After pulling pieces up in several areas, the second contractor determined the job was done reasonably well and he suggested laying a CHEAPER PRODUCT he has had success in. He determined the product was the issue; going as far and taking new pieces we bought and laying them on a decidedly flat service. Still clicking and popping! We contacted the store and were told TWICE that it was because we didn't use the waterproof barrier. The floor was waterproofed before. They kicked the can down the road. We even bought a roll and pulled up the hallway and had it installed with THEIR BEST UNDERLAYMENT. Still the clicking and popping. CONTACTED F &D. STILL NOTHING. We are reasonable people. WE SIMPLY WANT A REFUND. Then when we can afford it, we will even pay for the reinstall ourselves. By the way, the second contractor was too professional to even charge us for the work he did and strongly advised us to AVOID FLOOR & DECOR because of their lack of follow through. I WOULD ADVISE THE SAME! IF Floor & Decor wants to contact me, they can reply and I will be happy to provide them with our invoice etc. read more

I've been to this location a few times. Usually it is difficult to find an employee to ask for help. However the last time I had an excellent experience. Serenity approached us and asked if we needed help, was knowledgeable, and had great customer service. If she is there ask for her! read more

Victoria helped my husband and me with purchasing tile for our bathroom and kitchen. She was very knowledgeable and helpful. The store had everything in stock, and we were in and out fairly quickly. read more

Jennifer Candia-Garcia Pro Services Moreno Valley went above and beyond to complete my order. I am a pro client and had 6 boxes of a discontinued tile from another project. I needed 7 more boxes that Moreno Valley had in stock however they were all out of boxes loose . Jennifer gathered all the tile 255 pieces ,boxed them for me and had them ready the next morning for me to pick them up. Excellent customer service. Thank you , DAVE read more

I've made several purchases and every time the employees have been excellent. One of the managers, JB, gave me superior service and advice about products. This is a great store with a great culture of customer service! Thx read more