DO NOT UNDER ANY CIRCUMSTANCES ALLOW YOUR FAMILY MEMBER TO LIVE AT TOUCHMARK. My parents decided to…read morerelocate here in 2019 based on the continuation of care and the caring staff.My parents moved into Independent Living in the main building. They then progressed into Assisted Living. In early 2025 my mom was in Skilled Nursing where she eventually passed away. While she was there she had an incident where she rolled out of the bed onto the floor and nobody noticed! It was only when my brother came to visit, he found her! And they wouldn't put rails on the bed to prevent it in the future. In the summer of 2025 they abruptly shut their skilled nursing section, while people were living there! ( That area wasn't profitable enough ). With only a 60 day notice to find other living arrangements! Then earlier this year they sent an email to my brother and myself stating that my 87.5 year old father's needs were too great for them and they were asking him to leave! After his spouse of 64 years has passed away and he is a Type 1 diabetic. WOW! So we moved him over to Rockwood Retirement. They have been LOVELY and professional. Go there! Touchmark's approach is about the bottom line and "no I don't think we can do that". While Rockwood has a caring atmosphere where the staff's approach is personal to the resident and the family and "how can we make your dad feel at home and cared for". Rockwood also has a a minutes response time to emails or vm's while Touchmark has days or no response. I think the choice is clear!

My husband and I moved to Touchmark on South Hill in early 2022 from the Portland, Oregon area to…read morebe closer to family. The move was hard but it was the best thing we ever did! His health deteriorated over the next two years and the help, medical care, love and support we received through his illness were phenomenal. My highest recommendation for this retirement facility comes without reservation.

Filthy, disgusting community, none working appliances in community kitchen(s) which were also…read morealways very dirty, carpets throughout filthy with urine and feces/pets among food and drink spillage, residents urinating on sofa in library and movie theater seats, movie theater equipment always broken as well as Internet cafe computers, printer and TV, garbage rooms are disgusting and you can smell them from down the hallway because they aren't cleaned, pool is gross with green algae and paint peeling, pool bathrooms the same, there haven't been any updates to this building since opening in 2012. They don't update anything in the apartments they charge an arm and leg for, they shift appliances around from apartment to apartment and attempt to repair mostly to know avail. My carpet was filthy from prior tenant (had a massive dog), I'd walk around in my white socks and they'd turn black! No upkeep with the foliage outside, the lavender bushes are so overgrown and look half dead. I would try and help to keep the rose bushes trimmed but one of many bullies told me I didn't know what I was doing? I was bullied by several old woman and a couple of old men for no apparent reason and management did NOTHING. But one of their favorite tenants told a lie about me and they jumped all over me for it with no proof, illegally forcing me out. I did a lot for the community my two years there, art classes twice a month, movies with treats every Saturday night and it seemed the more I did too try and bring joy to the community the worse it got for me. Management especially Ann could see this but looked the other way and when the monster Michelle came she made it worse for me attacking me verbally and not hearing my point of view and the one to illegally force me out. Although I was happy to leave this nut house, people were awful and also took me for granted. I helped a lot of people but jealousy is a complex emotion of insecurity that took over "a lot" of these people. You can't teach an old dog new tricks.i could write a novel of things that have gone on at Affinity, corporate didn't care either. Pictures speak volumes.

Everything! Looks very similar to the one in Coeur d' Alene,I'd. I hope the new communities will…read morebe well taken care of. There are a lot of new apartments that cost a lot less.

I called and left a voicemail message. Didn't hear back. Stopped a man working on our floor and…read moreasked him about my issues. He wrote it on his note pad and showed up today to complete all my problems. Ethen is a super worker. Very polite and skilled. Installed a grab bar for me; removed bugs from our living room lights, and cleaned the dryer vent I can't reach. He is a great gift to Rockwood. So thankful he wrote it down in his notebook and followed through. Thank you Ethen!

From the owner: Happy Memorial Day! Although our campus is open to residents and guests, our marketing office is…read moreclosed in observance of Memorial Day.

I concur with my brothers rating (Dave A.). There are even more disturbing facts:…read moreFact 1: I relocated back from California to Spokane in October 2022, living only 20 minutes away. I routinely visited my mother up to three/four times/week at Brookdale Park Place. My brother also routinely visited my mother from Redmond. (see FB posts). Fact 2: I filed 2 complaints with the WA State Dept. of Health. All involving the DPOA daughter) and one involving Arbor Rose (AR). FACT 3: My mother lived in fear of her DPOA and her retaliation. (documented) FACT 4: I will be filing a third complaint involving the DPOA and AR, allegation of wrongful death and intentional infliction of emotional stress on my mother and myself. The DPOA prevented me from seeing/holding my mother prior to her death. -Complaint 1: I met with a DSHS complaint inv in 2022 to reviewed a video I had taken of my mother speaking with her DPOA. She was visibly/ verbally upset with her DPOA and threatened suicide during the call. The complaint was investigated and shockingly ... "no findings". - Complaint 2: Involved the DPOA suddenly initiating a transfer from the Brookdale where my mother resided for 6 years to Arbor Rose Adult Family Home. On May 5th during a face-to-face meeting with Becky Tiller (TillerCare.com) Becky informed me the REASON my mother was being transferred to Arbor Rose AFH was "she required a higher level of care". I was the SVP for Start Communities for over ten years/owning/operating IL/AL/MC communities, and I informed Becky adult family homes did not offer a "higher level of care" as defined by WA. State. I documented this fact thru an email I sent to my brother and sister informing them of my concern. No reply from the DPOA. I documented my concerns in a letter to my mother w/in 48 hours of her move to Arbor Rose (AR) informing her I was willing to relocate her back to her home of six years and purchase replacement furniture because my sister had told her she sold and/or donated all her furniture except her TV/Bed and clothing items. She refused to move for fear of my sister's retaliation. Many of the personal items I had given my mother in Spok. were left in a box at Brookdale for me to retrieve. - I rec. an email just 2 weeks after her move into AR informing me my mother was "lonely/depressed" because she moved from a 1 bedroom apt/living room/kitchenette (approx. 800 sq ft) with onsite RN/LN's M-F and was not living in an 80 sq (approx.) bedroom w/shared living room/dining room/toileting/bathing accommodations at Arbor Rose and with no daily onsite RN/LN supervision. Recall... my mother was moved to AR because it was HIGHER level of care? Results: "No Findings" (again) COMPLAINT 3 (yet to filed): In Dec. I received a copy of a test message DPOA sent to a personal friend of mine who visited her at AR/ Linda, that Linda was no longer able to VISIT my mother UNLESS she was accompanied by my sister (who lives in Kennewick) because she (DPOA) had initiated a "new visiting protocol". Two days later (12/27) I spoke with my mother on the phone. She asked when i was going to see her...I told her i would visit on 12/28 because I was moving to Phoenix. I called her at 530P on 12/29 and asked my mom to sit by the front window when I arrived suspecting staff may not let me see my mom. I arrived with a friend at 6P. My mother was not at the door ... I was met by Steve Andrews "President" AR. I introduced myself and he promptly refused to allow me into AR to see my mother stating "he would call the police and Mardell" if I tried to enter. I politely excused myself. This interaction was recorded by my friend. FACT 5: Steve Andrews refused to allow me to see my mother. I moved to Phoenix w/out seeing my mother. FACT 6: Steve Andrews told his staff to not allow me to speak to my mother on the phone AFTER I moved to Phoenix. I tried on several occasions in Jan/Feb to unsuccessfully contact my mother on the phone. I recorded the final conv. I had with a caregiver where I was told I could NOT SPEAK to my mother. When asked who instructed the caregiver not to put my calls through, he stated "the DPOA, Mardell. FACT 7: May 8th I was informed by my bro. my mother had been transported to SHMC and placed on Hospice. FACT 8: May 9th my brother/friend informed me my mother had experienced a change in health condition approximately three weeks earlier. I was informed the DPOA stated " it was nothing serious, she was just depressed". My brother/Faye were so concerned they drove to Spokane. Only then did Steve Andrews and/or the DPOA transport my mother to SHMC. FACT 9: May 9 my brother Face Timed me from SHMC where my mother begged me to come see her as soon as I could/she was dying. I could not get to Spok. in time for her to hug me one last time. FACT 10: I arrived In Spokane on 3/10. My mother was comatose and unable to speak/respond. I stayed by her side until 9A. FACT 11: My mom passed at 930A w/only my bro-in-law at her side.

My mother died here. The staff allowed her to get so severely dehydrated that she had to be…read moretransported to the hospital. The doctor said that it was one of the worst dehydration cases they had ever seen. Each time I tried to visit her they would tell me she was resting and dealing with a UTI. They didn't log visits and then later tried to tell investigators that I never visited my mother. I visited her multiple times a week. They do not care about their patients.

DO NOT HAVE A LOVED ONE GO TO THIS $HITHOLE! I can speak to a real experience. My dad had to go…read morehere after my mom could no longer care for him. This pos place does ok...until no longer ambulatory or able to do things themselves. After that these pieces of garbage pretty much ignore the person. My dad got bed sores. In his last days they barely even moved him! I won't go into what else they couldn't do #uck them! The communication is horrible. I was NOT going in that room again. For 8 grand a month they could of put his belongings somewhere else to pick up. Oops they didn't tell the staff, all of the stuff, still in the room. Oh by the way forgot to mention they were calling my mom just a few days after his passing to see when we could pick up the belongings. She paid until the end of the month! This place is a facade, looks nice on the outside, the staff act like they care. Then when you see what it is really like. Can't take care of patients, can't communicate, can't keep the rate as he declined the rate went steadily up. Then they have the audacity to think it will be no big deal to go back in the room to get his things where you watched him pass less than 2 weeks before. If you have a loved one in this extremely sad position, I am so, so, so sorry, it will be a tough journey. Don't make it worse by putting them here.

My mother has been a resident at Fieldstone for over a year. We have seen such great improvement in…read moreher health and mental wellness since arriving. The staff seems to truly care about her. It is comforting to know she is being well taken care of.

South Hill Village management is horrible. All they care about is the money they can receive from…read moretheir residents. Watch out for their non refundable fee they quote to just belong to their community. It is a scam. I have heard them quote anywhere from $3,000 to $8,000 while pretending to do you a favor saying, "that they will help you out by taking it off your monthly rent but don't tell anybody because your family will be the only family receiving this great deal". There is no genuine care shown towards the residents at all. They are extremely understaffed. There is no acting nurse. The is no acting director of the whole property. The food program is not eatable. The same menu just keeps revolving week after week after week. The place is dirty with no basic cleaning of the floors, laundry rooms and bathrooms. South Hill's corporate office has no clue how the property is even ran. Their best effort is to just send in bodies and platoon most positions. My dad was there many years and towards the end they treated him very poorly. Save your families time, money and hardships and go to a much better facility like the Gallery just down the street. Thank you for looking.

It has been three months since my mother left South Hill Village on June 9, 2021, and I still have…read morenot received the rent refund we are entitled to, and which SHV agreed to pay. I have left multiple voicemail messages, all unanswered, and sent several emails, but still no refund. I would like this to be rectified as soon as possible. Leaving a review on Yelp is a last resort, and I don't take any pleasure in doing so. But short of hiring a lawyer, I don't know what else to do.

Fairview is a special place. I had my aunt in another Spokane assisted living facility, but it was…read morepurchased by a large corporate entity which decided to drop the Medicaid option for residents. My aunt was running out of assets so I needed to find another place while I could still provide some period of private pay before conversion to Medicaid. This was not an easy task. Quite by accident I found out about Fairview and their willingness to take on residents with minimal private pay and they welcomed my aunt with open arms and full cooperation in helping move her into their facility while I was managing all this from a great distance away. They went out of their way to go pick her up before the movers came and kept her comfortable and engaged during the move. The room was twice as large as her previous location's room and she was guaranteed to remain in that room when converted to Medicaid. Both my aunt and I found the staff to be excellent in caring for her and communicating with me. My aunt thought the room was very nice (not that mattered to her), the food good and the staff friendly and caring. They made everything seamless in her care and easily accommodated some of her mental quirks and actions that I think many places would not have tolerated or would have increased her 'care' costs. They did not. When end of life approached, they kept in close contact with me and helped navigate the transition to hospice during a time when all three hospice organizations in Spokane were overwhelmed and couldn't take on new patients in the time frame we thought necessary but Fairview and the Nurse Practitioner responded in ways that warmly and professionally tided her over until hospice could respond. I have no reservations and strongly recommend Fairview as an assisted living place for your loved ones.

They need to follow Washington state laws stop locking residents wheelchairs and making them sit in…read morethe hallway all day because they don't want to check on them putting residents to bed in dirty clothes that's just a few of my complaints