1. TheKey - Senior Home Care

    1. TheKey - Senior Home Care

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    Spokane Valley, WA

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    TheKey - Senior Home Care

    4.2 (5 reviews)
    Open Open 24 hours

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    6 years ago

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    Fields Senior Living at Spokane Valley

    Fields Senior Living at Spokane Valley

    4.0(4 reviews)
    3.8 mi

    This assisted living facility is NOT what we were told they would have available. Bait & Switch!…read moreBring back Robert. We were sold a bill of goods that did not come to light. The food has gone down hill, plus they run out of their main menu items all the time. The outings and outside activities are lack luster and don't happen as frequently as our family member would like. We absolutely Love the Activities Coordinator. We need to see better and more often outings outside of the facilities. Transition with medications while moving in was horrible for the 1st 60 days. Rite Aid to OmniCare. Really?!?!? We were told by staff that our family member would be on Level 1 Care and is billed for Level 2 Care since the beginning.

    After spending several days and nights here with my mother-in-law, and experiencing 2 other…read morefacilities in the region over the years, Fields Senior Living is like going from the pit of despair to the Halls of Valhalla. Everyone thought my MIL was declining rapidly and could never turn around again. Fields thought otherwise. Within 3 days of being at Fields, she has gone back to where she was health, happiness and cognitive wise to at least a year ago, and every day she gets exponentially better! It's incredible! First, the decor, cleanliness, quality of the build, the furnishings, the finish work, and beauty of the facility is beyond compare. Very classy, not cluttered, but honey and comfortable feeling, lovely artwork, with incredible taste. All staff members are committed to the cleanliness of the place and will pick up even the tiniest things they find to ensure spotlessness. The outdoors is fantastic as well! The furniture was selected with the utmost consideration to the elderly. Clearly someone with occupational therapy knowledge purchased it. The chairs all have arms on them, are firm in the cushion, and at a perfect height to make them very easy for the elderly to get in and out of. There are a lot of chairs in this place, and I haven't found one yet that wasn't perfect for elderly. The chairs in the dining room have wheels on the back, but not the front so they will slide easily, but also won't slide away when the resident sits down. Very safe! The food is outstanding, and the chef committed to listening to the opinion of the residents if there is something they didn't like as much, or that they want to see more of, they want to please. The wait and kitchen staff aim to please, remember the resident's names, and make them feel like they're in the fanciest restaurant in town. My MIL at first was asking if we needed to pay at the end of the meal since she was not used to this kind of service. But she learned quickly it was all part of the package. The dining room is big, bright and beautiful and often the residents are lucky enough to hear a resident play some music on the baby grand in the dining room! Quite a treat! The rooms are quite spacious and feel like home! The kitchens are superior to other facilties and are nice and open and offer only what you need and nothing you don't. But the biggest seller for my MIL was the bathrooms where the residents are allowed private showers of their own (not a community shower down the hall) with the special added bonus of a thermostat in the bathroom and the heat blowing out by the shower! She loves the fact she can stay toasty warm while getting ready for the shower or bed. The Care staff is committed to getting to know my MIL and meet all her unique needs and personality quirks, and keeping her as independent as possible, for as long as possible while assisting whenever and wherever she needs them. This is critical for my MIL's health and well-being, but also for her sanity and sense of humanity. It gives her confidence and makes her happy again. I haven't seen her smile like this in what seems like ages after her terrible experience elsewhere. The nursing care and the commitment to getting better, not just making residents comfortable, or waiting for them to die, or helping that along like some facilities, is spectacular. Fields is going to be having an eye doctor that comes in and does all but surgeries at the facility! A wonder! They are lining up all kinds of specialists to meet the needs of my MIL and enable her to recover from the damage caused at her previous facility. And the family doesn't have to worry about the appointments one bit. There is a lovely hair, nail and pedicure salon on site, a perfect fitness center with just what they need, and even a gorgeous movie theater with movie popcorn and leather recliners. Marnie, Robert, Debra, Dylan, Rylee, and all the staff have made my MIL safe, better and happy. We cannot ask for more than that. Thank you all. You have saved her. God bless you for what you do.

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    Orchard Crest Retirement Community

    Orchard Crest Retirement Community

    2.7(3 reviews)
    1.8 mi

    I cannot discourage people enough from putting their loved ones in this place. My brother had them…read moretrespass me from seeing my mom when I was visiting her twice a day. I missed her last birthday when she turned 94 and the last Xmas I would have been able to spend with her. That was in 2023 and she passed in Feb 24th 2024. After I was trespassed they put her in memory care and started giving her morphine all the time. An advocate came in to help my mom and to get me back in to see her,but that was only 3 times a week and then she died in Feb of 24 from the morphine they were giving her and my mom never took drugs more than aspirins her entire life. Her older sister is still alive at 98 and my brother cut her phone off so know one could call her. They were telling my Aunt Betty that noone by that name lives there and my brother and the staff were telling my mom that I up and moved to far away to come visit her anymore. That broke my mom's heart. She couldn't understand why I never came and told her good bye and why I would move so close to the end of her life. I never want anyone to go through what I went through it is devastating. My brother Doug did this to steal my inheritance. It was all over money.

    Over the decade my mother-in-law has lived here... the stars I would give this community would vary…read morefrom the current 2 to 4. Within the last week this place has definitely earned a 2. They fired the heart of Orchard Crest; the Activities Director. She had been a tireless work horse for this organization for many many many years. Apparently she got crosswise with the managing director . The impact of this firing will be felt for years. I feel bad for the residents. Anyone who has managed people understands that a company's greatest asset is its workforce. This company does not seem to understand this golden rule. And then there is this: No dedicated pro leading the exercise class. Two newly purchased mini-vans poorly designed for elderly. Maintenance requests ignored - aka leaking water faucets that must cost company big dollars Seniors beware! Talk to several residents before you decide on any retirement community.

    TheKey - Senior Home Care - homehealthcare - Updated July 2026

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