As a last minute booking, this Sleep Inn honestly exceeded my expectations…read more I was comparing several hotels in the Pelham Oak Mountain area and many in the same price range had pretty rough reviews. This one seemed consistently decent, so I took the chance and I am glad I did. I paid about $60 per night which is a great value for what you get. Location is a big plus. The hotel sits in a populated area with easy access to gas stations, supermarkets, and a variety of restaurants. You could drive or even walk to several nearby spots without any issue. There is also plenty of parking. I was also able to check in a little early around 11:45am with no extra charge, which was a huge win. The front desk receptionist, Aish, was incredibly kind, welcoming, and professional. First impressions matter and she absolutely set the tone for a good stay. Breakfast is included and runs from 6am to 9am, so just make sure you are up early enough to catch it. When I walked into the room, it was very clean. There is a proper desk for working and charging ports conveniently placed on the walls and desk areas. The 32 inch TV had over 100 channels, the wifi connected easily, and there was even a refrigerator and microwave, which many hotels no longer offer at this price point. The bathroom was surprisingly spacious and well stocked with toiletries. It also has safety handles around the toilet and shower, which is a thoughtful touch for anyone who may need extra support. Overall, I really enjoyed my stay and would not hesitate to book here again. The only minor downside was that the cleaning solution smell was pretty strong at first, but it faded after a few hours. My only real suggestion for the hotel would be brighter lighting in the bathroom, as it does feel a bit dim. For the price, location, cleanliness, and service, this Sleep Inn delivers and then some. Definitely a solid choice in this area.

This place use to be such a great experience! They had two staff an AfroAmerican manger and Front…read moreDesk clerk that were so kind and professional a year ago. Rooms now seem run down and not updated. Staff act like it's a pleasure to make your stay a bad experience. They put you in the worst rooms close to the elevator and laundry room. Rooms smell like mold. Dining area smells like eggs. Toilet has low pressure. Sinks clogged in every room i have stayed in recently. Staff stare you up and down. They should be making your stay a great experience. Something has happened to this once great location!!

I spent two nights here during my family visit to Alabama…read more Checking in was easy since it was mobile. They originally wanted me to move room for the 2nd night since they wanted to upgrade me but I told them I prefer to just stay in my room. My room was pretty huge. The kitchenette included mostly every (large fridge with freezer, stove, microwave, etc.). There was a living room, large desk, large bed, and bathroom was a good size. Closet was large too. I love that there was ample lighting especially to do makeup. Beds were comfortable and bathroom had a spacious shower. Water pressure was great and plenty of towels provided without request. Breakfast and coffees were great. They also gave out cookies as well. The lobby area was pretty big and their dining area had plenty of tables and chairs. I didn't check out the pool but they had that and some outdoor activity areas. The staff was very nice. Parking was also easy with plenty of entrance and exit areas.

Usually a good spot to stay when we drive south, but this time not so much. The suite was worn on…read morenot terribly clean. The living room television didn't work. The freezer had black mold throughout. Not sure we'll stay there again.

Smooth, flat (no curbs or steps) and auto opening doors for entry to a modern looking lobby. A…read morecouple comfy chairs available if you need to wait. Front desk female was very welcoming. Check-in with advance reservation was smooth. Accommodated my request for a ground floor suite, although it was quite a long walk to reach the room. Room was spacious and comfortable. If you like marshmallow mattresses, this was it. Sitting area had couch and chair plus desk and coffee table. Nice kitchenette. Comfortable, well lit bathroom with good sized vanity and shower with bath tub. Pump dispensers on the wall contained hand soap and lotion. No face cleanser or makeup wipes offered. Luggage racks were not offered and no chair in bedroom. Morning breakfast until 9:30 serves good hot food and offers a nice variety. This IHG Hotel is right on a busy thoroughfare, so there are many dining options nearby. A Saturday night rate was $263.00 for the one bedroom suite. All in all, accessibility and ease of navigating from parking lot to room is very important to me and I was very satisfied at the HIExpress.

First I must say the staff is super friendly and accommodating. Sharron In particular was the…read morenicest front desk person I've ever encountered. My room was clean and comfortable. I highly recommend this hotel.

This was a descent hotel. The staff was pleasant. We loved the full kitchen in the suites,…read moreincluding silverware, microwave, dishwasher, full sized refrigerator & kitchen sink/garbage disposer. The beds were comfy. They have a lovely patio with seating and fire pit. The only complaints were due to not having coffee ready in the mornings (twice), and the lack of cups/sleeves. But I do have to say, this hotel had the most exceptional shower pressure I've ever experienced anywhere!! It was so nice to relax in.

We were booked for a double bed room, they tried to put us in king rooms with a sofa bed instead,…read morewe were able to move out of the king bed into a double, only for them to move us back a few days later. They also claimed they didn't know they were doing renovations in the hotel until after the renovations started while we were lodging.

Checking in was smooth. Visited the gym, there are 2 treadmills and 2 ellipticals and free weights…read more The monitors on the treadmill work audio through headphones. Roma are clean and spacious. TV is set at perfect height, makes it comfortable viewing from the bed. (Some hotels put their TV the same height as the bed, makes it impossible to see whole lying down), so I'm really appreciative of ergonomics. Lighting in the room was sufficient and bright enough. Very moody ambience The bathroom was smaller than other Drury hills hotels I've stayed at but it's enough. What's really missing is an exhaust fan in the bathroom to dry the walls after a hot shower. Housekeeping was friendly, we asked for 1 extra pillow to add to the 3 in the room, she brought 3 extra for our selection! That was really thoughtful. Very much appreciated again. Love the daily 5.30pm kickback and my husband loves the drinks.

This location was tucked away from the busy life of Birmingham. It is near a busy highway but you…read morewill not notice once you get on site. There is a Pappadeaux located right beside it, so it was perfect for a late dinner option. There are a small set of stairs from the hotel to the restaurant parking lot, Perfect access! Check in was a breeze! I hate I didn't get the opportunity to try the happy hour/kick back option from 5-7 but it seem like a great opportunity to relax, socialize, and enjoy the ambiance. I was impressed that was a no cost option with 3 free drinks! The rooms were neat, clean, and fresh. I felt comfortable and safe at this property. The beds were my style (I prefer firm) but they were comfortable throughout the night. I like that each room came with microwave, refrigerator, iron, and great TV channels. I will return the next time I am in Birmingham.

Great nights sleep. Our family was on a road trip and made a pit stop in Hoover for the night. Our…read moreroom was comfortable and clean. Let me tell you...the ladies in the kitchen were the best! So personable and friendly. They set this hotel apart from others. I travel a lot for work and I don't think I've ever encountered such excellent hospitality. I even overheard another guest raving to them the same thing I'm writing. Way to go Hampton Inn. Love on these ladies because they deserve it and so much more!

This Hampton Inn is a decent enough stay and is close to the Galleria Mall and there are also…read moreplenty of restaurant options in the area. The staff was friendly and the bed was comfortable after a long day.

Stopped in here today actually this evening with reservations and found out their whole system was…read moredown so we ran across the parking lot for a quick bite, but by the time we got back, they had Remi to remedy a way to get us in into our room. Kudos to them for figuring it out even with a world, wider nationwide system outage. Both the gentleman at the desk did a good job and served as well

Roaches in my apt. Basically a homeless camp. Can't watch Netflix because the internet service is…read moregarbage. I have stayed in a thousand hotel and nothing compares to this trash place!!!!! Feels like a prison Can I give negative stars?????

Not good. Musky odor in the building…read more Room doors don't close all of the way so you have to manually slam them. Mold in shower. Random holes in the floor. Blood or something splattered all over the wall. Thermostat hanging out of the wall. No one from housekeeping in sight. Quite confusing. Great service at front desk- gladly made room changes- but how many times can you change. Great location!

Want to experience what a phone call with Comcast feels like in person? Make a reservation at this…read morehotel!Upon arrival I saw a sign that said the receptionist was away from the desk and would return. I had no problem with that, I understand that I got there late and receptionists are people too, so I waited. Long story short, after 40 minutes of calling and ringing the bell the receptionist showed up. After she clearly got woken up by the phone ringing, she checked me in eyes half-open and acting like nothing happened. Her name was Jasmine. Don't get your hopes up, customer service is not the only thing wrong. Rooms will NOT be clean! I visited 07/02/2025 and I would rather pass a kidney stone the size of the Hope diamond than stay here again.

Overall, this particular Hyatt is conveniently located in Hoover, Alabama, which is a short drive…read moreto downtown Birmingham. There are also a lot of restaurants in the area and supermarkets (in case you need snacks, water, or an item that you forgot to pack). There is also a mall right here, too. Again, this hotel is in a great location and the staff were friendly and professional.

One star is for the very two nice ladies working when we checked in and checked out. 0 stars for…read moreour one night stay. Thank goodness it was just one night. Better management needed. The bathroom sink doesn't drain. Two light fixtures not working. Toilet seat broken. Mattress was gross. The sofa cushions were worn and dirty. It was not a place I would sit. The long mirror was missing from the closet. Under kitchen sink was dirty. This Hyatt needs a lot of TLC work. It needs so much updating. Not a place I would stay again.