Manager named Kelly was extremely hostile at check-in. She threatened to cancel my 2 night…read morereservation and ridiculed my BONVOY membership status. Would not recommend this hotel under Kelly's management.

I stayed in the one bedroom with 2 queen sized beds, separate living room and kitchen. Clean,…read morerenovated, full-sized refrigerator, microwave, small stovetop, large countertop and kitchen sink. Fully stocked kitchen with cups, glasses, plates, etc. It is a little on the pricey side but well worth it! Customer service was great (shout out to Emma who rocks!). Housekeeping seems to be doing a good job because everything was clean. Parking is not included in price of room. There is a choice between valet and self parking. I chose self- parking which is $10/day. Can come and go as you please (at any hour) without any penalty. Best part is that there are places to eat within walking distance. There's a whole shopping center down the street and around the corner! There are also multiple places to order food from right nearby. I didn't eat the breakfast or have their coffee (available in the lobby) so can't comment. Definitely recommend!

Frustrating. Lifetime Bonvoy Titanium. Saying that only because I have never had this happen in 25…read moreyears. Memorial Day weekend. Butlers Bar and Grill open until 11pm, it is every Sunday. Except nobody told the people working. Come down from the room at 9:30pm and have people meeting me for a beer. There are 15 "parents" drinking in the area near the lobby. I go into the bar and there is NOBODY working. Wait 10 mins. Lights are on. Nothing. Had to have the other people meeting me head to BW3's. Won't be back. Just frustrating.

I stay at Marriott Hotels whenever I travel. This is by far the worst Marriott that I've…read moreexperienced. Phone didn't work. Slow drain in sink. Built up dust on everything. Not enough towels. We had a coffee maker in the room with no coffee or cups available. This was a terrible experience.

Great location, with numerous places to eat nearby. Staff is friendly and helpful. Hallways are a…read morebit rundown, with some missing ceilings patches and missing baseboards in several spots. Extra points for the excellent shower water pressure, and the Happy Hour on Tuesdays and Wednesdays. No bar, but the refreshment store has beer wine, and ice cream. I would stay here again.

I have to give this a three Star because the lay out is awful, the room above me I could here every…read moremovement and the people at the desk shouldn't be in customer service. The room was very nicely laid out, bed was very comfy and easy to unwind in. No complaints there. The walk to the elevator is ridiculous! Who ever designed that needs to be fired!!! Stay there and you'll know what I'm talking about. The design and look when you walk in is awesome! I was impressed. The rest of the stay made me feel like I was at a motel 8 (never stayed at one). Location is very good and if you want to walk to Bob Evans or Buffalo Wild Wings it's in the parking lot. The breakfast is your normal hotel breakfast. Nothing great, but gets the day started. Only reason I wouldn't stay here again is because of the noise above me and the rude customer service.

I am SO glad we found this hotel. We came to Cincinnati to visit family short notice and were not…read moresure where to have our family of five. Getting two hotel rooms was too expensive and airbnb's didn't have breakfast. THIS WAS THE PERFECT solution. I can't recommend it more. They had the perfect little shop in the lobby and FREE COOKIES haha the kids loved it. Plenty of extra linens. Smart TV's. 10/10 Cons: Pool was a little too cold. Parking is overflowed so you have to park in the theater lot but it's not that big of a deal. Those are the only negatives I can think of!

Great location. Walking distance from many convenience stores, movie theatre, restaurants, and…read moreother businesses. The hotel is fairly new. The staff is friendly. Breakfast is offered in the morning (it's ok breakfast). The room are clean but flawed. My closet door was dented and the toilet was a bit wobbly but I overlooked it. The rooms are spacious; the kitchen is a must have if staying for a longer period of time. You get a stove, refrigerator, and microwave along with any utensils and pots needed. The bed is a bit hard but it was ok. The room has a couch which is nice to have for watching tv. Bathroom is connected to bedroom. I wished the entire area could be closed off but only the toilet and shower can be private. Overall it is a decent stay with everything needed to make longer stays more manageable and enjoyable to feel like home.

Do not stay here. Period. This hotel does not even attempt to work with customers for reservations…read morethat need minor adjustments. I made a reservation at this hotel and within thirty minutes, I realized that I made a mistake and attempted to not cancel the reservation, but to simply adjust the dates, and I was not able to. You should never spend your money staying here.And I would not expect any level of customer service from this location.

We will ensure that we stop at Home2 Suites throughout our next road trip. We had been traveling…read moreabout 2 weeks when we pulled into this Home2 Suite. It was the first hotel that had a refrigerator big enough for us refreeze all of our ice bricks. In addition, we were able to pull out all of our perishables and keep them in the hotel's icebox. The rooms are spacious; we were able to stretch out. In addition, the breakfast is much better than the average hotel breakfast. Overall, Home2 Suites was a nice break from some of the other hotels at which we had been staying.

I have to say that when it comes to cleanliness for rooms and showers in this area this Home2…read moreSuites has everybody beat! That's super important to me as I've found several hotels in this area not up to task. Great location right by I75 as well.

We had a very nice two day stay. The room was perfect for our trip as it had a super comfy bed and…read moregreat air conditioning. The floor, the bed, and the bathroom all very clean and looked new. We like this hotel chain because you get a full refrigerator, microwave, plate, and dishes and cutlery. Makes it easy to save some money and make some meals in the room. The folks at the service desk were friendly and helped us with some suggestions for meals.

Brand new hotel. Brand new building. Fairfield Inn is lower tier in Marriot hotels but this…read morelocation doesn't feel any lesser than other brands. You have pool, gym, pretty big size for a hotel, walking distance to restaurants and grocery store, and gym. Water bottle fountain at every floor, must be a new concept. Bed is on the firm side which I like. Window AC unit is new so it is very quiet. I paid $150 on Nov. 2024. Hopefully prices don't go up too much in the near future. Breakfast is included, it is ok. Scrambled egg, milk, juice, yogurt and probably some frozen sausage that they reheat. The only knock is that they only have black tea in the hotel. Usually hotel carry different kinds of tea bag instead of just one. 5 stars for being new and convenient

What a great hotel! Everything associated with this stay was simple and wonderful…read more It was easy to make the reservation online. You can choose to prepay and get a slightly lower rate or make the reservation and pay on arrival. If you have a free Drury Rewards account, you also get a slightly lower rate. The hotel is easy to find and basically right off of the highway. There is ample parking and the lot was well maintained. Check in was quick and easy. Even though we prepaid, they still ran a card for the $50 deposit. The hold on mine was released about 12 hours after checkout. The front desk associate was incredibly friendly and helpful. we were even upgraded to a suite! One of the things I love about Drury are the meals. The evening reception the night we were there had pulled pork, coleslaw, hot dogs, baked beans and salad. You could also get unlimited pop and three alcoholic drinks. Staff was very attentive in keeping food full and the area clean. Our room was large and spotless. When we entered, there was a chair, pul out couch, tables and a tv. the center hallway had a counter with drawers, a sink and the microwave and fridge. The bathroom had a spacious shower with pumps of shampoo, conditioner and body wash. I was impressed with how comfortable the beds were! We had forgotten toothpaste and the front desk was able to give us a small tube free of charge. The pool area was clean and well maintained, but fairly small. Overall, a wonderful stay and definitely a hotel I would stay at again.

We were attending a convention in Sharonville and were happy to see a Drury nearby. They are…read moretypically our go to since they have complementary breakfast and happy hour and popcorn. This location is a little bit different than others that I've stayed at. We booked a room with 2 Queen beds. Please read this entire review in order to be completely fair to this location. First the not so good: Our room was not 100% clean upon check in. We arrived late and so by the time we got unsettled I'm ready to call into bed, we realized one of the comforters had a blood stain on it. We were told that housekeeping leaves in the afternoon and so they couldn't provide us with a clean comforter. Next, this is the first Drury Inn we have stayed at that stopped popcorn by 8 PM. Every other one has had it going till at least 10 PM. Families like to have movie night and/or grab a bag after playing in the pool or relaxing in the hot tub, this location promptly stops at 8. If they have any extra popcorn, they do bag it and place it on the counter but they go quickly. Typically, I bring microwave popcorn to hotels but I can always count on Drury until this stay. Next, cabinets in the dining area are pretty filthy. I think this is just more of an attention to detail that I notice. Last bad experience: the exit doors kept getting propped open by contractors reserving meeting spaces. In our short three night stay, I can count on both hands how many times I removed stones from the doors. Lastly, the coffee station is in an incredibly awkward spot. I would venture to say most people reserving rooms are adults and they like their coffee. The station is awkwardly set in the middle corner of the breakfast area which creates a traffic jam in the morning mornings. Give yourself extra time. Now onto the good...no GREAT: Armani was at the front desk when we reported the dirty comforter. She handled it with the utmost professionalism and courtesy. I could tell she really felt bad for the experience and wanted to make it right. Next the food area is kept well cleaned and they have a great variety of food. I love that they offer real half-and-half for creamer. Next, when we reported the stones in the doors, management did a perimeter check and ensure that the contractors renting the meeting space were instructed not to do it again. When they ended up doing it again, they actually discontinued the contract and blacklisted them so that they're not able to come back again and rent the space. I love that security is important to management, too! Back to the popcorn. There were some rowdy kids in the pool one evening when a few of us were soaking in the hot tub. A staff member came in and without saying much could understand that a couple of the people were very uncomfortable with the level of noise of the kids. The parents sat outside while the kids were rambunctious inside. She actually went over and kindly told them that they had to be with their children because they were all under age. She brought peace to the experience which was a really nice way to end the day. Next, I really liked one of the speakers at the convention And so I ordered a book to be delivered to the hotel. I put my room number on the Amazon order assuming that it would be left there or that they would notify me when it was delivered. It was probably my fault for not going and checking but we were so busy with the convention I'm nearly forgot and left the book behind. I called the hotel and not only did they find the package but, and I don't think that would happen for everybody but I'm sure thankful it happened for me, a manager was willing to return the package to a UPS store for me. He texted me and I was able to give him the return shipping label. Talk about outstanding service! This specific individual was Andrew and he deserves all the props for making this such a solid experience for me. He didn't have to do that and quite frankly I didn't expect him to. This was definitely above and beyond my expectations! Back to the popcorn, an employee Was kind enough to hold bags for us on the last night so that when we came back late from our convention, we were able to enjoy some popcorn. I really appreciated this gesture because you know it was important to us as guests. Also, we were Pleased with how they dealt with the soiled comforter. They offered to change rooms but when it was so late, and I was rather upset, they gave us a discount on other two nights. That was greatly appreciated and handled the right way. I can't imagine the employee who left the bloody comforter will ever do that again. Next really nice thing, the Jim: we had some equipment malfunctions early on this day but they were fixed quickly by a technician and we were able to use the gym daily. I really appreciate how fast they tried to make that right. Even though a lot of things went wrong, this Drury location exemplified how to make things right when things go wrong. I would not hesitate to stay there again!