I may not remember a person's name, but I will most certainly remember how they treated me. I do not recommend staying here, there is a reason why they have 2 stars; unfortunately I have to stay here for the next 4 weeks with my company ( as we are working on a project around 45 minutes north of here ). The workers ( I won't even address them as front desk agent & housekeeping manager ) can't even get along in front of guests. They gave me a hard time when I brought to their attention the uncleanliness of my room. There was hair in the sink, on the toilet, the surfaces were dirty & the hand towels appeared to be used. The entire staff had an attitude except for the housekeeper & the custodian. The housekeeper even admitted that she could tell the room hadn't been cleaned. I simply wanted management to acknowledge, address , and properly fix the issue. The solution was simple, yet they were so full of themselves and rude that my concern was not valid to them. read more

See all

Have stayed at many Holiday Inn Expresses but this one is not one of my favorite ones. The phone in our room didn't work so we had to use our personal phones to contact the front desk. We called down and specifically asked for 4 towels and they brought us two. The cover to the heating unit was off and on the floor when we entered the room. The amount of noise from the outside entry/exit door was so loud everyone anyone entered or exited was enough to drive you crazy. The staff was super nice and the morning breakfast was average. read more

It was just OK and the price wasn't bad. Would pick another hotel next time. Get a room high up and in the back of the hotel

Smoke... broken windows.... Crime We stayed here for a wedding... our friends said "it's okay cause there is a police station across the street. Keep in mind I've been to horrible countries.... And I would equate this to that. The room was previously smoked in. It was updated which was nice but it stank. I tried to open a window to air it out and the window fell out. After the wedding, when we returned there was a big brawl outside... for like 20 minutes. Is what it is. Expect the worst and you will be impressed. read more

Holiday Inn Express - La Plata - The window fell out. Yes, the window fell out. Read that again. - Hotels Near Me - La Plata, Maryland

The room was very nice and clean but the street noise was terrible and someone was yelling all night which carried out into the hallway. I got very little sleep. During the night, the toilet paper holder fell apart and we discovered that the window would not close properly which may have accounted for some of the street noise. The morning breakfast was very good. I do not plan to stay there again. Sharon H. read more

Very unprofessionally run. We did not have a good stay do to many issues. I would not recommend this hotel. Best to look in Waldorf where there are more choices and more professional staff. We could not wait to check out of this hotel. read more

Well I wrote a review on HIG site and they won't post it cause it's not a good review that hotel gone down hill! I stayed a Friday and Saturday and first nite was $125 second nite $200 with no pool I told them I was staying there to relax and go to pool and I get there pool closed for repairs that's ridiculous then no discount $300 a nite to look at cars going up and down 301 blowing horns and noise all nite from highway! I don't mind paying $200 a nite but I better have a water front view and a quiet environment with a pool open and a breakfast first morning made me sick second morning it was fresher! But I stay at a lot of Holiday in a and stayed there many times and they have definitely gone down hill I asked on Sunday nicely could I get a 20 percent discount since pool was closed and I wasn't told when I made reservations and girl said no that $200 was going rate no matter what was wrong said manager wasn't available I said fine won't be coming back here! Both nites should of been $125 to begin with! We were on 4th floor and elevator is ridiculous takes forever to go up and down! You wait 5 mins just to get on it! Walls are paper thin I could hear every thing our neighbors saying and doing! They kept TV on all nite! I can't believe they won't post what they sent me to do a review once they saw it wasn't a good one won't post it! Shame on them! Never again I will stay at hotel in La plata Md and you shouldn't either unless it's $100 a nite! That's all it's worth at best! read more

I travel a good bit. Spire Elite with IHG with over 75 nights per year in IHG hotels. This hotel is not at the top of my list. My comments mirror many shown on here. The outside was nice looking. Fresh mulch, gardens looked nice, parking lot reasonably clean. First sign of issues... sign on locked front door (it was 8pm) stating no public restrooms. Obviously they have issues with people coming and going. Lobby nice and clean. Staff friendly. This is where the nice ended. Got to my floor, noticed the doors to the rooms looked pretty beat up. Opened my door and tripped over the laminate flooring that was peeling up in the entry (and bathroom too). Room appeared clean. Further inspection found the window would not close fully (found this in the morning) and explained the draft I felt over night and the road noise. Bathroom looked pretty beat up. Drywall / plaster repairs that were not done very well, holes in the molding around the tub, towel rack falling off the wall, mildew on the ceiling. Rude neighbors... from about 8p until about midnight, there was a constant flow of traffic in and out of the room across from me. No voices, just foot traffic and slamming doors. This crap started up again around 7a the next morning. Breakfast was disgusting. There were no eggs left and the scraps in there were floating in water. Same with the ham -- floating in the water. Walked out. Posted a review on IHG's site. The response I got from IHG was "Sorry". Not a comment from the manager or hotel rep, but from IHG corporate. It is obvious management doesn't care. read more

Stayed here for two nights and it was on par with any other Holiday Inn I've stayed at. Room is clean but the wallpaper is peeling off in some places. Seems like there are some small maintenance issues but everyone was friendly and the beds were really comfortable. I was really impressed with the free continental breakfast. They had a pancake maker, warm cinnamon rolls, eggs, bacon, cereal.. something for everyone. I'd be happy to stay here again. read more

Holiday Inn Express - La Plata - Standard king room - Hotels Near Me - La Plata, Maryland

Not bad. Not great. The venue was suitable for our needs but they don't have food so we catered in Olive Garden. The sleeping rooms were just ok, comfy beds but older. The room had a completely unnecessary couch because there's no TV for it. The very small tv is hidden on the other side of the closet by the beds. The AC only blew onto the bed directly next to the unit. So that bed was freezing while the rest of the room stayed luke warm. The on-site gym was super tiny but squeezed in weights and a a couple machines. The breakfast was small but actually really tasty. The check-in staff was super nice and so was the night guy (he wasn't very helpful though). The venue lights flickered all night giving us and our guests a massive headache, for real. Overall a B- let's call a spade a spade, it worked but I feel we could have done much better for the money. 3/12 read more

I booked a 2 night stay because I was out here for work and overall I am not impressed with this hotel at all. I travel all over the country and this is the first time I have ever written a negative review. I arrived on 7/15/20 and booked a King Room. They put me in a Handicap room (Not sure why) and the shower was missing a shower curtain. I went down to the front desk and the clerk took care of it while I went to dinner. I left for work on 7/16/20 but when I returned to my room later that afternoon (5pm) my bed had not been made nor had any of the towels been replaced. I went down to the front desk again and she gave me some BS that they do not clean rooms daily during COVID. Why would you not clean rooms daily during COVID. That is the one time you should clean and sanitize even more so. Here are my thoughts. The hotel is charging full prices but giving you half of the services. They say they go above and beyond during COVID to keep everything sanitized and clean but I only ever saw just the front desk clerk working in 2 full days. Truthfully I think it is all about payroll and the hotel management is cutting back to save money under the COVID umbrella. That is very bad and if I could give a zero star I would. I do not recommend this hotel to anyone as they do not keep the rooms clean at all. If you are going to provide half of the services then charge half the price so I at least know what to expect. Absolutely Horrible Experience! read more

Great customer service at the front desk but hotel is dirty. Definitely a 1 star. Even others were complaining about the mildew. The carpet looks dirty. I'm shocked that Holiday Inn Express would have such a dirty hotel. read more

This is where I've stayed numerous times when visiting family for a mini-vacation. It's been remodeled and bought by Holiday Inn, it used to be Sleepy Inn. From what I can tell it was nicely remodel at least 3 years ago. The place still looks brand new, that might be a stretch, the staff has always been friendly and knowledgeable about the area. It's located on Crain Hwy, which basically can transport you to anything you might need, from food to fuel. The area is quiet for the most part, there's a large motorcycle community in the area so you'll heard the occasional roar of cruisers or superbikes. It's also across the street from the sheriff's department, so I'm assuming you'll never have to worry about wild parties inside the hotel. read more

Holiday Inn Express - La Plata - Hotels Near Me - La Plata, Maryland

See all

Place smelled of cigarette smoke seriously I've never been to a place that smelled so bad. I'll probably never stay here again. My friend booked the room the African soccer tournament not worth the price she paid. Everything else was nice though. Breakfast was cool except the waffle maker was broken the entire stay. The room we had had to queen size beds with a pull out queen sized sofa. Which worked perfectly for us since there was 6 of us. Also the elevator doesn't work sometimes and it becomes a hassle to get to the first floor from the fourth seeing as the stairs only go to the second then you have to cut through that floor to get to the first floor. That's really inconvenient. read more

The hotel was overbooked, which happens. However the gentleman at the desk was initially completely unwilling to help except to tell us to call for our money back. When we talked further with him he was able to talk to his manager and get us and the other guest rooms at another hotel. But they should have procedures in place for when things like this occur. read more

I've stayed here many many times, always jacuzzi tub. They are an amazing hotel in general, Holiday Inn Express, this location is probably my favorite. Good prices, always friendly service, cleanliness is immaculate. The location of the jacuzzi tub in the room is perfect. You can watch some relaxing tv while in the jacuzzi tub. Definitely good for some romance, room for candles on the edge of the tub or to relax after a long day if you a traveling for work purposes. read more

I normally like to give the hotel the opportunity to make things right without going up higher but in this case nothing was done so i had NO CHOICE. Ladies be careful if you ever stay at any IHG hotel or at least the Holiday Inn express in La Plata, MD. My experience over the weekend...Housekeeping (a male) tapped on the door in which he just opened the door immediately without being told....While i was standing up getting dressed (naked) in which he stood there and argued with me about a luggage cart that was in the room while standing in the door way with the door wide open....I'm standing there arguing with this man all while trying to cover myself up. My sister under the covers naked and my other friend in the shower. I felt so violated. I immediately contacted the shift manager in which nothing was done...No apology No incentitives.... read more

Nice accommodations! We stayed for 3 nights, the third day they went to clean our room they didn't change the beds not even take out the trash! The people front desk at night shift are really rude! Next time I'm at The Plata i ll think twice to stay here! read more

This is my third visit to this hotel. I would not recommend this hotel for anyone who is on assignment, attending business, or a work event. Guests at this hotel are loud and disrespectful, Monday-Friday, after business hours and into the late evening. When you contact staff for assistance they are annoyed, do not answer the phone, or unwilling to act. Completely unacceptable and disappointing environment for the working professional. Do not waste your time or money here. read more

Quoted a price at check-in and then a month later when the credit card statement came in, I was charged substantially more than I was quoted. read more

Pretty gross lodging. Moldy/musty smell throughout the entire business. Poor upkeep. Very old looking interior. Lacks proper air circulation. Room is not as clean as one would expect. Every where you look, the wallpaper or paint is not what you would expect for Holiday Inn Express (HIE) chain. This is very substandard example for this chain. They still have not changed their billing name since transitioning to HIE years ago, gives insight of not wanting to be a legitimate HIE. Look elsewhere. read more

I stayed here Thursday instead or trying hotels in nearby Waldorf or Dahlgren like I've been doing. It was priced competitively and right off Rt. 301 with plenty of places to eat and shop nearby. There was plenty of parking places and in my opinion it doesn't hurt that the headquarters of the Charles County Sheriffs Department is directly across the highway. The clerk was very friendly and helpful. The room was clean and huge. Plenty of vending and ice machines if needed. Everything in the room functioned and the coffee pot and bathroom was well stocked. Unlike many of the local hotels I've tried recently, this one actually has a fairly decent fitness room. Who knew? A universal machine with all its parts and accessories, a recumbent, an elliptical and a couple decent treadmills. Amazing! And a water cooler with a working TV! And there were (fresh) sanitary wipes for cleaning the equipment. Breakfast was typical but good. The coffee was excellent. The kitchen staff friendly. The clerk at checkout was very friendly and professional. All in all, having used hotels from Bowie, MD to Dahlgren, VA these past few months, this has been the best value in this price range. I have stayed here several more times and it continues to be a great stay! And a couple weeks ago they added a complete set of dumb bells to their already better than average fitness room! I stayed again last night and this morning I discover they've added a new yoga mat and foam roller. This is my kind of place! This morning I notified the maintenance staff about a loose pedal on the elliptical trainer and they had it fixed within minutes. Friendly staff and great service. Good food. Great coffee. The best hotel in the area for sure. I'm continuing to stay here one night per week and haven't had a bad stay yet. Very friendly staff from the front desk to maintenance to the kitchen. Clean rooms. Good food and coffee. Plenty of parking. I'm using the mobile app now. Easy and convenient. Have stayed here several more times and again last night. Awesome as usual. No problems. Great service. Been using the pool last few stays too. Nice. Fitness Room still exceptional. Breakfast always good. Coffee great. Room very clean and comfortable. Staff very nice and always helpful. read more

Holiday Inn rejected this review on their site but here I can tell you the truth. We checked in and unpacked but soon found that the room we were given was very dirty. We found hair in a number of places in the bathroom, the shower floor was dirty, there was hair on the floor in the bedroom, areas that hadn't been vacuumed, a dead bug on the windownsill on another dead bug on the floor, etc. They clearly didn't clean the room very well at all. So they moved us from the top floor to the 3rd floor where we heard people walking throughout the night. Then at 5am I heard noises that kept me awake. I'm still not sure where they were coming from but my wife thinks we have been next to a utility room. The staff was great however. We were just very disappointed with the first room and then because we were moved downstairs, we heard so much noise it was hard to sleep. We were very disappointed with this hotel. read more

Had the pleasure of frequenting La Plata, MD this weekend (sense the sarcasm). I selected this hotel over the Best Western because well enough said. Worst decision ever. The front desk attendee clearly could of cared less that she was suppose to be working and was to busy taking a personal phone call when we arrived. Instead of ending the call she literally just took her sweet time not even looking up at us. Well aren't you just so considerate.... Now let's begin this nightmare! When she finally hung up the personal call she proceeded to ignore us. Just mumbled that there were no rooms open and that she could not check us in after I had to greet her. Mind you she checked someone else in no problem within 5 minutes of me walking away from the counter and they headed right to their room. She just told me there were no rooms. Awesome now she is inconsiderate and a liar. We simply asked her to just check us in so that we had a room to return to after the wedding. We never asked to be escorted to a room. I was beyond frustrated at this point and threw a couple industry phrases her way and then all of a sudden she was ready to help us (magic!). Needless to say I asked when we could cancel the reservation without being charged and she said by 4 PM. We then just walked out. We come back after the wedding and are told we were magically upgraded. NO JOKE....upgraded. First of all this is a Holiday Inn EXPRESS. Our upgrade was to two double beds (what the....) and some nicely blood stained carpets accompanied by a nice trail of bleach. What an upgrade. Hotel staff...listen up....look for another job you clearly aren't equipped to be in the hospitality industry. To anyone else who has to deal with this staff good luck and don't take the "upgrade". read more

I have stayed at many Holiday Inn Express locations. Unfortunately this one did a poor job of cleaning the rooms. When I pulled back the sheets, the sheet on the mattress was not fresh and clean. I was very disappointed. On top of that the manager did nothing to resolve the situation. Very disappointed. read more

Everything from check-in desk, to clean room, to fitness facility and pool was great...many other amenities. Best part was the self-service breakfast bar with almost anything you would want...eggs, bacon, sausage, do-it-yourself pancakes, toast, cereals, pastries, coffee, tea, juice...really well stocked and clean. Food was good considering breakfast included with reasonable room rates. read more

By far, the worst experience ever when dealing with hotels. We were having our wedding and had family and friends staying there, we booked through hotels.com and when we called to get a late check out, the staff said they could not do it, to call back in the morning. My wife called back and they said they were unable to find the reservation, so she rebooked it, when she called back they informed her that they had found it, but no refunds would be issued for the second booking, even though it was caused by their incompetence. We had another couple that had the same situation, only they had booked through orbitz, they arrived at the hotel and could not get a room despite the fact they had confirmation, so the hotel staff made them pay a second time, and they ended up getting ready in the lobby while dealing with the rude, incompetent people at the desk. The manager was also very rude and does not have a clue as to all of the problems that go on with their poor customer service. I would recommend that travelers avoid this establishment at all costs. It is not worth the headache and you will not get treated like a valued customer. I did not see one staff member who looked like they were happy to help, but they came off like you as a guest were a huge inconvenience. read more