I recently stayed at the Hilton Garden Inn on Thorough Road while attending a Pilates and yoga…read moreevent nearby, and overall I had a very pleasant experience. From the moment I walked into the lobby, the hotel felt welcoming, clean, and upscale. The space was bright, well-maintained, and created a great first impression. Check-in was quick and easy, and I appreciated being able to choose a room on the first through fourth floor. The guest room was clean, well maintained, and everything was in proper working order. It included convenient amenities such as a microwave, refrigerator, coffee maker, ice bucket, and two bottles of water available for purchase. The bathroom was well stocked with shampoo, conditioner, body wash, hand soap, and a pleasantly scented lotion. There were also plenty of towels provided for three guests. I had dinner at the restaurant located in the hotel lobby and really enjoyed the brisket tacos. I also purchased the breakfast option when booking my room, and I'm glad I did. Breakfast was fresh and well prepared, with a nice selection of toast, fruit, yogurt, pastries, juice, and other breakfast favorites. Alyssa, the breakfast host and attendant, was especially kind, attentive, and welcoming, making the morning experience even better. One unexpected inconvenience was that the fire alarm sounded Saturday evening and again very early Sunday morning. While it was disruptive, hotel staff reassured guests that everything was okay and instructed everyone to return to their rooms. For those driving electric vehicles, the hotel also offers Tesla charging stations in the parking lot, which is a convenient amenity. My only other criticism would be the mattress. It noticeably sank in the middle and made noise whenever someone got into or moved around in the bed. While it didn't ruin my stay, it's something I think could be improved. Overall, I enjoyed my weekend stay. The hotel was clean, comfortable, offered friendly service, and was conveniently located for my event. If I'm ever back in the area, I may consider staying here again.

The hotel is spotless, and the staff is incredibly friendly and helpful. The bartender crafted some…read morefantastic drinks.

I was in town for a funeral and booked a room here for one night. I was greeted by some incredibly…read morefriendly staff and my room was clean and well appointed. Also, I found the price to be extremely reasonable. This was my first time at an Avid hotel and I would stay again based on my experience.

Everything was perfect for our stay! From the professional and friendly staff to our clean and…read morecomfortable room! We will be staying with avid again for sure!

best staff at front desk,housekeeping and breakfast was also nice, will sure visit againread more

My family and I stayed at Comfort inn & Suites Fort Gordon on Friday, January 13, 2023, and it was…read moreless than acceptable. Our family of 3 one set of towels, no microwave and a broken closet door, with only room for 1 coat. We called the front deck to report it, and never arrived even at check out. We just wanted basic customer service needs to be meant. Pictures will be supplied upon request. The Head Family.

The lobby is beautiful! I was sure that this meant the rest of the hotel would be too. This proved…read moreto be false. I had booked a handicap accessible room and was surprised to be given one on the 2nd floor, requiring us to use the elevator. The room was a disappointment. The furnishings were old, the bed linens thin, the pillows flat, and the mattresses very uncomfortable. We had several medical devices that needed outlets along with our phones, an iPad, and watches. There was one crowded nightstand between the beds that had a tangle of cords on the floor leaving no room for us. A handicap accessible room should make travel easier not even harder than it already is. All this being said, the front desk staff were so friendly and helpful! We always stay at Hilton hotels. This one needs a lot of attention!

Why do I ever stay any please else? As far as I am…read moreconcerned, HGI is best of the moderate rate hotels. This HGI was very clean and maintained. Super friendly staff. Restaurant in the lobby , great food and reasonably priced. My room was clean and well kept. Bed was great . If you travel a lot , Hilton has a good loyalty program. Highly recommend.

Let me start with how picky I am - plus a Titanium Platinum Marriott member, so choosing a Best…read moreWestern for even a 1-night stay wasn't easy! But let me assure you, this is a nice hotel. Fabian, the gentleman on duty, is to be commended for his exceptional customer service. He went out of his way to help us navigate the nearest garage parking, recommended 2 close by restaurants (the one we chose was awesome!), and also accommodated a small request I had. The room was immaculate, roomy, and comfortable. You can't ask for more! It was far from empty, and the other guests seemed happy too. It's centrally located to many shops, coffee/cafe, and restaurants!

When I entered the parking lot, I wondered if I had made a mistake staying at this BW. First there…read morewere children sitting in a car without an adult and started to yell at me to help them. There was a worker standing outside on the phone. I didn't know what I was suppose to do. Apparently bc of their screaming, another worker went outside and got them and at that time I started my check in. When I walked into the lobby, it smelled cleaned and that's where the cleanliness ended. With barely a greeting, and talking to me and to the other employee at the same time who was dealing with the kids from the car. This caucasian male was very annoying and unprofessional. The Room: The phone was disgustingly dirty, the bathroom had unwrapped soap in the bathroom, (why wasn't it wrapped?) It looked like someone else used it and left it. When I checked out, I left it here too because I did not use it. The hole in the sink was disgusting and needs to be disinfected, and cleaned. The toilet was not proper cleaned. The refrigerator was not cleaned. Everything was dusty. I'm already OCD, so I always bring my cleaning pads and Lysol disinfectant spray. I had to clean almost everything and if I had a vacuum I would've vacuumed the carpet too. This wasn't acceptable. I didn't even bother complaining to the front desk because it's BW problem to make sure that these things are followed up on, and they probably wouldn't care anyway. This was an ok stay because the beds "seemed clean" and were comfortable. This BW is definitely semi ghetto. The only most professional person at the front desk was a black African American man who worked a double shift the night I was there until the next day and he greeted me all the time and was friendly unlike the other 3. There was no safe in the room, therefore the 4 days I was there, I did not allow them to clean my room. Why is there no safe?? And the room is soooo dark. You can barely see day or night even with the lights on. The pluses: Sufficient amount of towels in the bathroom, a good size refrigerator, a microwave, comfortable bed and bedding, streaming and TV service, and hot breakfast. Everyday was the same thing, just in cooked different ways but it was good enough to send you on your way. I loved that the coffee machine was available 24/7. There is plenty of parking and there is light when you get in late. And if you have an electric car, they have about 3 stations for people to charge their vehicles. I think this BW has great potential to be a good hotel, but right now they have a lot of work to do, especially with the cleaning and the front desk.

If you've driven down Washington Rd. in Augusta then you already know there is no shortage of…read morehotels to choose from. For our one night stay in town for a graduation, my husband and I decided to try the newer kid on the block, Tru by Hilton Augusta Washington Road, which opened in late November 2025.  Parking was free with plenty of spaces surrounding the hotel. We checked in on a Friday and the woman at the front desk was amicable, personable, and genuinely welcoming. First impressions matter and she set the tone for a pleasant stay. The lobby has a playful vibe with bright pops of color, a pool table, games, and plenty of seating whether you want to relax, eat, socialize, or in my case, sit quietly pretending to be productive while writing. There's also a cute outdoor patio with a decent amount of seating. A few guests were outside smoking, so just keep that in mind if you plan to enjoy the patio area. The hotel itself is definitely a minimalist's dream. Our king room was simple but functional with a comfortable bed, workspace, and mini fridge. Hilton Honors members also get a nice little welcome gift with two cold bottles of water and a bag of popcorn, a small touch, but appreciated after traveling. The biggest win for me was the cleanliness. Both the hotel and our room were spotless, and everything still had that fresh, brand-new feel to it. They also offer complimentary breakfast, which we didn't get a chance to try, but it's always nice knowing it's available. Overall, our stay was easy, comfortable, and exactly what we needed for a quick trip to Augusta. I would absolutely stay here again.

Brand new hotel with close proximity to lots of restaurants. The front desk personnel were warm and…read moreinviting. The housekeeping staff saw me in the hallway and asked if we needed anything. My wife and I loved the hotel so much that we stayed another night. Highly recommend this hotel if you're in the area. Now excuse me while I go to Top Golf which is less than 5 minutes away.

Stayed for a few hours on the way back from Atlanta. Really nice place, everything felt brand new…read more Comfortable, clean, fairly priced, nice staff, hot water in the shower that was actually hot enough, plenty of coffee in the morning, really an ideal hotel experience for no-frills. The desk in the room was properly set up with lots of outlets, a good chair, and the right height; I could work in here for a week if needed. J.Ja

The hotel is nice and clean with amenities. The lobby attendant was not hospitable towards certain…read moreguests in the common areas.

We booked a one night stay here after reading recent google reviews praising it as newly renovated…read more Unfortunately, It wasn't a great stay. There was only one person ahead of us to check in, and yet it took about 15-20 minutes for the clerk to finally get us checked in. There were some ants in the bathroom upon arrival (I just stomped them. It was late and I had no desire to wait on maintenance). The rooms are pretty bare. There was no dresser, no table to eat at, no blow dryer, no soap in the shower dispenser, in our room. The beds were VERY VERY firm. Too firm for our tastes. There are zero vending machines on property. Lastly, there was almost NOTHING in the breakfast buffet. This was probably the worst breakfast selection I have ever seen at a hotel. To summarize, if you're just passing through and looking for a cheap one nighter, this hotel might be ok for you, but if you're looking for anything more than that, it's probably better to look elsewhere.

Our stay at the Baymont by Wyndham in Grovetown, Georgia was absolutely wonderful, and I cannot say…read moreenough great things about the staff and overall experience. First and foremost, a huge shout-out to Ms. Chastity and Ms. Dana. Ms. Chastity was there throughout our stay and was consistently kind, professional, attentive, and welcoming. She truly set the tone for the entire experience. At checkout, Ms. Dana was just as amazing--polite, helpful, and genuinely caring. You can tell when people take pride in what they do, and both of these ladies absolutely do. The room was clean, quiet, and comfortable. The sheets? Let me tell you... spectacular. I slept so good I almost considered packing them in my suitcase (kidding... kind of ). The breakfast bar had a great selection, and everything was well-maintained. Now let's talk about the bathroom and shower--because WOW. The water was hot and on point, and the shower setup was clearly modern and upgraded. The drain system was something I had never seen before, very sleek and efficient, and honestly made me start thinking about investing in something like that at home. Everything was spotless, well-kept, and felt brand new. And the vanity mirror? Do NOT get rid of it. If you wear makeup, it is an absolute dream. Perfect lighting, perfect placement--clean, clear, and flawless for getting ready. They were also very accommodating with accessibility, making sure we had a first-floor room, which meant a lot and made our stay even more comfortable. What really stood out was the level of customer service. In many large hotel chains, you don't always get that personal, attentive touch--but here, both the ownership and staff made us feel genuinely valued. This is the kind of service you hope for when you're away from home. We were in town celebrating our 13th wedding anniversary, and choosing this hotel was one of the best decisions we made. It's conveniently located right off the highway, easy to get to, and surrounded by plenty of dining and places to visit. If you're ever in Grovetown, this is definitely a must-stay. Clean, quiet, welcoming, modern, and staffed by people who truly care. Five stars all the way.