My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

If you are hired to do service at this hotel. Think twice. You might get your privacy violated…read more They promote high end hospitality but I received poor professionalism all across the board.

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

Excellent stay! Clean, very comfortable beds and pillows. Quiet room, all in very good repair…read more Friendly staff, great breakfast. Offered a legitimately good military discount too. I will definitely want to stay here again if we pass through Augusta again.

Very nice spot, staff is friendly and accommodating. The rooms are nice and clean, not sticky rugs…read more. The complementary breakfast are very nice and greatly appreciate it if in the area you should definitely stop by !

What a gem! This place is beautiful. My wife booked it and I had no idea what to expect. We pulled…read moreup to the address on my GPS and I said there is no way this is where we are staying. I thought it was a museum, which it kind of is. Our room was on the ground floor behind the main mansion. We arrived in the evening so they left us information on how to get into our room. The room was big and stunning. I loved the wood floors and everything inside the room. Everything was spotless. The beds were two queens and they were very comfortable. In the morning we went to the mansion for breakfast. The hosts were extremely friendly and made us feel at home while they cooked us some fresh eggs. The price was very reasonable and this was way better than staying at a hotel, it just was way more relaxing. I highly recommend the Lookaway Inn!

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

The staff here are so kind, excellent customer service. The rooms are nice. The sofa is super…read morecomfortable. The bed and pillows smelled nice and I slept really well. There is a fully equipped kitchen with a convection oven. Very convocation for going out. And the staff recommended a great place to get late night food. There were repairs made to the room that didn't get painted and some milder in the shower grout. But those were the only negative things.

We had a good stay at Hyatt House Augusta / Downtown. The hotel is in a convenient location, though…read morethe area feels a little rough around the edges. Our room was solid--comfortable and clean, though not particularly fancy. The staff were friendly and helpful, and breakfast was quite good. We did run into an issue with our key card at check-out and were locked out, and the front desk couldn't resolve it, but housekeeping was able to assist, so it wasn't a major problem. Overall, it's a practical and reasonably priced option if you need a convenient downtown location. Not the most luxurious stay, but solid and dependable.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Two words -- Terrible; Avoid. If I could rate this hotel ZERO STARS, I absolutely would. We came…read morefor a family reunion (hotel was chosen for us by our reunion host). Avoid at all costs. The staff seem to be oblivious, apathetic, and surprised by issues that are obviously old. My belief is that this Marriott only cares about the business that they bring in for their meeting and event spaces. One room had water damage and mold, along with disgusting sheets. The second room had a leaking toilet -- resulting in the water being turned off. The last room smelled like sewage. We will not be back, and I will certainly warn all I know to AVOID, AVOID, AVOID.

Came here prepared for the worst based on the other reviews, but ended up totally loving it. Yes…read moreit's an old hotel but it's been renovated to top standard. The area is really cool. There are 2 fancy restaurants - one is a bar with large southern style terrace, and a roof top with live music. And of course there is Emily, the ghost...

Eh, it's nothing special. I'm not sure why anybody would claim this is a four star hotel. The area…read morenear the hotel is not great. The pool is thoroughly unremarkable and not covered. They are very few public sitting areas during the daytime if you wanted to read or talk with friends. The carpet needs to be replaced. The gym is tiny and has a smell. On the plus side, the morning coffee in the lobby is free and pretty good. The restaurant in the second floor and rooftop, which I confess I did not get any food from, is attractive. But, they only open the rooftop at 5 PM. The rooms feel reasonably well insulated, and I do not remember hearing noise from other people in the hallway at night. Overall, I wouldn't stay here again unless I got a great deal

We are crazy excited to go to the Masters and we made reservations at the Sleep Inn and Suites on…read moreWashington rd in August of 2025 for April of 2026 for two nights at a very reasonable rate. We called back in February to confirm reservations again, only to learn that "the manager had canceled our reservations 3 days" later without any outreach or communication because "they felt like they didn't charge us enough". We would have flown from California to Augusta and had no room. They still had available rooms but would not honor the reservation rate that we booked. Very unethical and dishonest. We spoke with Michelle and she basically said either pay the new sky high rates or stay somewhere else. She confirmed that other people's reservations were also canceled and they will probably show up and need to pay much more (if they even have any more rooms remaining by then). So much for southern hospitality.

My father book the room here from 8/23/25 to 8/27/25 since all this date the Wi-Fi and the phone in…read moreroom #225 not working at all ,no Wifi no phone service , the bathroom you can smell strong urine in there,I come visit for like 15-20 minutes and I can't even breathe in the room,I have to come every day to take my father to my house for him to use wifi at my place to contact his siblings on FB messenger,what a terrible motel.

This motel is quaint, clean and secluded. You pay an hourly rate, which is typically $40 for 4…read morehours. Perfect for a quick getaway, as well as for those who don't want to pay for an overnight stay. I've visited this establishment before. However, due to unfortunately due to car trouble, my 4 hr. stay turned into an extended stay. The staff was phenomenal. From the management to the housekeepers; they made me feel welcome and were eager to make sure I had everything I needed. A staff member even volunteered to go to store for me. At no time was I disturbed and was able to get some much needed rest. The grounds are well kept, it's located in the woods, so you're surrounded by nature. And it's surprisingly quiet. The highlight of my visit: Not realizing that I'd dropped my ring until housekeeping returned it to me. Wow! I'd highly recommend the Ashley.

The rooms are nice enough & reasonably priced…read more However, the guests & the staff are super friendly. From the way the staff interacts with you, you might think that u r at a 4 star hotel. They are incredibly hospitable & the manager, Michelle, is a doll. This is my 3rd visit here & it keeps getting better & better. I will definitely be back. The guy that runs the cafe is a bit surly, but I think he thinks it is charming. His partner, on the other hand is the personality of the business. (They operate independent of the hotel.)

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made