Came here prepared for the worst based on the other reviews, but ended up totally loving it. Yes…read moreit's an old hotel but it's been renovated to top standard. The area is really cool. There are 2 fancy restaurants - one is a bar with large southern style terrace, and a roof top with live music. And of course there is Emily, the ghost...

We decided to avoid the interstate motel roulette wheel and spend the night at the Partridge Inn…read more Pulling up, things looked promising. The valet folks were friendly, everybody smiled, and for a moment I thought we might have stumbled onto one of those places where Southern hospitality still gets practiced instead of just printed on brochures. The inn itself has that old-school charm. The front porch alone looks like it has stories to tell, and most of them are probably better than the ones you'll hear at the average chain hotel breakfast buffet. The room was nice enough, though getting to it felt a little like a low-impact obstacle course. After stepping off the elevator, there were three steps to negotiate before reaching the room. No big deal. I shuffled the luggage and carried on. Then I discovered the room itself was split-level, complete with three more steps. That arrangement seemed perfectly reasonable until the 3 a.m. trip to the bathroom, when those same steps suddenly became an adventure sport. One suggestion: every room ought to have a proper nightstand and a place to charge the electronic gadgets that have become attached to modern Americans like an extra limb. We may not all travel with a typewriter anymore, but most of us carry enough electronics to launch a small satellite. Things got a little more interesting when hunger arrived. We tried to make restaurant reservations through the Resy link on the hotel's website. No luck. The restaurant wasn't listed. Fine. Technology fails. It happens. So I called the restaurant. No answer. Turns out the restaurant number appears to be the same as the front desk. I left a message and waited about 45 minutes for a callback. Never got one. Again, no big deal. DoorDash and an Indian restaurant came to the rescue. While pondering the mystery of the missing callback, I found myself staring out the window. That's when I noticed the paint splatters and streaks all over the glass. Now, I don't know who handles maintenance around there, but somebody needs to explain that painting a window and cleaning a window are two entirely different activities. And that's really the story of the Partridge Inn. Nice people. Pleasant room. Plenty of charm. But charm can only carry you so far when attention to detail keeps missing the bus. The little things matter because they add up. The unanswered phone, the broken reservation link, the paint on the windows, the awkward room layout--they're all small by themselves. Together, they're enough to make me appreciate the stay but probably not enough to make me come back for another one.

Standard Home2 suites. Clean, spacious, and friendly staff. Breakfast was against standard, but…read morewell stocked. It was great to see a Toys for Tots Drive box in the lobby, so those of us traveling around the holidays could still participate in these great causes.

Bedbugs on the 4th floor and the staff couldn't care less. Has went downhill big time in the past…read morecouple years. Dirty. Do not recommend staying here.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Two words -- Terrible; Avoid. If I could rate this hotel ZERO STARS, I absolutely would. We came…read morefor a family reunion (hotel was chosen for us by our reunion host). Avoid at all costs. The staff seem to be oblivious, apathetic, and surprised by issues that are obviously old. My belief is that this Marriott only cares about the business that they bring in for their meeting and event spaces. One room had water damage and mold, along with disgusting sheets. The second room had a leaking toilet -- resulting in the water being turned off. The last room smelled like sewage. We will not be back, and I will certainly warn all I know to AVOID, AVOID, AVOID.

The staff here are so kind, excellent customer service. The rooms are nice. The sofa is super…read morecomfortable. The bed and pillows smelled nice and I slept really well. There is a fully equipped kitchen with a convection oven. Very convocation for going out. And the staff recommended a great place to get late night food. There were repairs made to the room that didn't get painted and some milder in the shower grout. But those were the only negative things.

We had a good stay at Hyatt House Augusta / Downtown. The hotel is in a convenient location, though…read morethe area feels a little rough around the edges. Our room was solid--comfortable and clean, though not particularly fancy. The staff were friendly and helpful, and breakfast was quite good. We did run into an issue with our key card at check-out and were locked out, and the front desk couldn't resolve it, but housekeeping was able to assist, so it wasn't a major problem. Overall, it's a practical and reasonably priced option if you need a convenient downtown location. Not the most luxurious stay, but solid and dependable.

We knew this place was dealing with some renovations, but: 1) the phone in the room didn't work so…read morewhen we discovered much of the following you couldn't even call the front desk; 2) the television had very basic cable...but most importantly in AUGUSTA, GA - the home to The Masters...and the week of The Masters...and they have no Golf Channel in this property; 3) it would have been fun to open the blinds and see the sunshine, but those doing the renovation have painted directly over the window!; 4) we were a two-night stay but the room was not cleaned after our first night (see #7 below); 5) we used the sofa-bed, but there were no extra pillows or a blanket in the room...okay, so just call the front desk you might think - but see #1 above; 6) the shower had zero (none!) soap OR shampoo in those little bottles (bone dry); and to make it more fun, 7) I had a late checkout on my last morning and no less than 5 different employees knocked on my door to finally clean the room...when I didn't even want to be disturbed. Now, it would have been way convenient for me to put out the "do not disturb" placard, but NOPE - there was not one. Very disappointing for a property that flies the Hyatt flag. Hyatt is a way better company than this property represented in our stay.

Great first impressions as you enter, clean, pretty, well kept, easy check in, nice staff, close to…read moregood food (make sure to try frog and hen across the street, Room was spacious, clean, was some wall damage from previous leak near the window. View is crappy though.... Price was fair, bar was nice, nice outdoor areas. Seems a safe location.

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made

I've been coming here for years, and I've always had a great time, this is my last time visiting…read more The morning after I checked in, the hotel had to do plumbing work in the room next to me. All of a sudden, all of the feces from the toilet next-door starts shooting out of drain of my shower. So what did the hotel do? They've moved me from my very nice room, to an old outdated room with junk yard furniture. When I go to get into bed, I pull back the comforter, and there is a feces stain on the sheet. I just told the front desk, and the lady was very nice, and said she felt sad that I am not enjoying my stay. That was it. She did not even offer to bring me clean sheets for that shit stained bed that they gave me. This is absolutely disgusting. I want to just leave and go home, but they have a three night minimum and money is a lot more important to them than customer service.

What a gem! This place is beautiful. My wife booked it and I had no idea what to expect. We pulled…read moreup to the address on my GPS and I said there is no way this is where we are staying. I thought it was a museum, which it kind of is. Our room was on the ground floor behind the main mansion. We arrived in the evening so they left us information on how to get into our room. The room was big and stunning. I loved the wood floors and everything inside the room. Everything was spotless. The beds were two queens and they were very comfortable. In the morning we went to the mansion for breakfast. The hosts were extremely friendly and made us feel at home while they cooked us some fresh eggs. The price was very reasonable and this was way better than staying at a hotel, it just was way more relaxing. I highly recommend the Lookaway Inn!

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

I passed through this hotel after a cross-country trip trying to make it to Hilton Head. I was…read moregetting tired and sore so I pulled over a few hours out from the hotel, pulled up my Marriott Bonvoy App (I'm platinum) and found them online. I actually called the front desk to advise them that I was making a late reservation but was fully intending to come. At NO time did she indicate they were under construction. I arrived at about 0200 and found that the entire lobby was a construction zone. Significantly, I am handicap. They were in the middle of renovating and it was litterally treacherous. I spoke to the front desk clerk (really the night auditor) and she offered to cancel my reservation so I could go elsewhere but I was a ZOMBIE and she assured me the floor in which she was assigning me (3rd floor) was newly renovated. I took the room. The floor/room was fine. The air quality and rest of the hotel was a construction nightmare. Dust, dangerous walking paths and by the time I woke up, I was having a hard time breathing and need to use my inhaler for the first time in almost 1 year. I am NOT a Karen. I used Marriott Bonvoy points (19k if I recall correctly) and was very disappointed with my stay. I wrote in to ask for a replenishment of my points at Bonvoy Customer Service and fully expected to be replenished. Shockingly, the hotel's response was that I was advised of the construction and basically flipped me the bird with a Caveat Emptor and refused to return my points. Suffice to say, I was pissed. I escalated the issue with Marriott Bonvoy and as one would expect from an awards program like Marriott, they immediately replenished my points. In the meantime, beware of this property. It is a franchise location and the owners seemingly lack the commitment to excellence and top customer service one usually associates with Marriott properties. Everyone I encountered while I was on property was kind, professional and highly apologetic. They had apparently been forced to master that behavior. Now that construction is done, I wanted to share this story and make sure that my Bonvoy colleagues realize that leopards never change there spots and that, if requiring accomodations in the Augusta airport area, give careful consideration about choosing another Marriott property.

Overall somewhat underwhelming and dated. Rooms are clean, but but barely 3.5-4 star hotel…read morematerial. Staff was eager to remove towels during daily service but neglected to replace them. Luckily, the front desk was eager to help after hours, and in general was the highlight of my stay here with their friendly demeanor and "can do" attitude. Common areas appear somewhat drab and spartan.

I chose this hotel for my stay for my daughter's dance competition and it was a fun experience for…read moremy daughter. Two of my dance mom friends also booked there , and because I am a gold Hilton honors member, I was able to put all of our rooms on my account and get us a $30 credit for dinner or breakfast each day of our stay. Now I will say the bathrooms are rather small, idk if the fridge wasn't working or wasn't plugged in , and the faucet handle was hard to turn in the bathroom, but outside of that, the room was cozy. The staff was so amazing and so sweet. Definitely southern hospitality at its best. The front desk staff was always available and ready to assist and when we got breakfast, the lovely women were so kind especially to our girls, they engaged in conversation, and was great with service. I love staying anywhere Hilton and I recommend this place if you're in Augusta.

I recently stayed here for one night, and overall it was a pleasant experience. The staff was very…read morewelcoming and provided our room right away at check-in. The lobby was clean and nicely maintained. We stayed on the 4th floor, and the room itself was quite spacious. However, it does feel dated, especially the bathroom and the heater/AC unit was fairly loud while running. Nice touches included complimentary water bottles and cookies at check-in, plus a coffee maker with free pods in the room. We also tried their breakfast, which was filling and reasonably priced at $19. Free parking was a big plus, and the hotel is conveniently located about 20 minutes from downtown. Overall, a comfortable stay with friendly service, though the rooms could use some updates.

I highly recommend this hotels on ft Gordon The hotel is…read morenice clean & staff Esther and Deon are very friendly.