I booked this hotel for two reasons the spa and the hot breakfast. The spa is broken Thursday,…read moreFriday and Saturday of my stay this is unacceptable. I could've stayed at any other hotel and paid less money and then to have cat bowls by the lobby door that's disgusting. I understand feeding a stray cat, but don't do it in front of the lobby doors if you plan on booking here, I would definitely call and see if the spa is still broken and if you don't want maid service, put a big sign on your door because they entered my room while I was at breakfast even though I asked for no service I had left my wallet in purse and other items out

Just checked out of this hotel, and I loved our experience here!…read moreWonderful welcoming when we first arrived, very sweet front seat lady! Friendly welcoming , with details of our hotel stay and a little welcome pack including brochures of different activities around the area, with some commentary water bottles. Also breakfast included the next morning. The room was a great size with a king bed, tv, fridge, a microwave and nice bathroom. We would recommend!

Great Location - easy access to lots of things to see and do. My family stayed here one night on a…read moreroad trip. Very nice front desk staff. Rooms are modern, clean and comfy.

I was in Santa Maria for work, and my company booked this hotel for my trip…read more Right off the bat, I had problems at check-in. It wasn't really the hotel's fault, but they made the situation much worse by not accepting the virtual credit card information at the front desk, and I wasted about 40 minutes dealing with payment issues--after a long day of traveling and working. The hotel room had no closet or hangers for shirts, and they didn't provide any bag for laundry. On the morning of checkout, the housekeeping lady was making obnoxiously loud noises outside my room, e.g., banging on the wall. I've had issues with housekeeping trying to hurry you up and get you to leave sooner, even though checkout time is 11am, but this one was the worst so far. So rude and unprofessional. And they had the audacity to leave a card in the room with a QR code to ask for a tip. I tore up the card and threw it in the trash for her to see.

We had an AMAZING dinner of shrimp caesar salad. The huge kind of shrimp. Great dressing! Shrimp…read morefettuccine wonderful, flourless chocolate cake divine and a bomb lemon drop martini! Historic scenery, paintings, architecture all seem pleasant to take in a look at. I might suggest someone clean ALL the chandeliers and windows professionally to make this place sparkle. Give the whole place a spotless cleaning. I see poor reviews of the rooms so I'm a bit hesitant to stay but the restaurant was excellent! I understand they serve brunch on the weekends too.

My recent stay at Santa Maria Inn was, unfortunately, one of the worst hotel stays I have ever had,…read moreand I have traveled in Europe and South East Asia. The current "customer service" of companies these days can be deplorable and my recent stay at Santa Maria Inn ("Historic" or not) sadly proved the lack of service or even trying . In fact, Customer Service was what was missing. For a special trip to see a family member, I drove my elderly mom up from Los Angeles for a one night visit to Santa Maria and chose The Historic Santa Maria Inn in order to keep the money going to a local family business and not a corporation (Hilton, Wyndham etc). My whole family had stayed at this hotel about two decades ago and it was fine. So I booked for a Saturday night (a month or so ago). I requested an ADA room since my 97 yr old Mom would be in a wheelchair. When we arrived, there was a short line and there was only one person working the front desk. Very long wait time to check in. They said they were sold out and we were not getting an ADA room. (My Mom's wheelchair couldn't fit through the little doorway to the bathroom.) And the room was COLD. We couldn't find the remote for the air/heat on the wall and the thermostat was locked. We called for a manager. No manager in house. We asked for maintenance to unlock the thermostat. They left for the night as well. A sold out weekend and anyone who could do anything EFFECTIVE was no where to be found! Needless to say that the night with my Mom was scary and very uncomfortable. No heat or any way to warm the room besides opening our door and dropping our luggage to hold it open. They brought blankets. That is all we were offered during our stay. On Sunday morning I told my Mom that there was no way we were going to have breakfast there (as I had promised her) and as i was carrying all of our luggage, accessories and pushing my Mom's wheelchair to the elevator, a young worker offered to help. He pushed my Mom and got us into the elevator and down to the lobby. He was kind and helpful, something we had not experienced during the night we arrived. His name was, no surprise when I asked him,"Christian." I said he was aptly named and thanked him for the only hospitality that we experienced during our stay, unfortunately we were headed out the door. I don't understand how any management can think they are serving their customers like this. Surely, they can provide assistance, management on sold out weekends and offer air conditioners and heaters that work. Sadly, that was my last stay at this hotel. I had a truly horrible experience. I only gave the highlights.

We stayed here a couple years ago and it was nice. Sub par for the brand, but very quiet and clean…read more So we decided to stay here 2 nights during our move. The room was quiet, and the bed was comfortable. Important things, but that's where the good ends. One reason we chose to come back was because there is a spa. When we checked in they told us it was out of service. As I began reading reviews I can see it has been out of service for a long time and they have no intention of servicing it anytime soon. Our room is crazy outdated, probably has not been updated since the 80s. There are signs in the lobby that say "excuse our appearance while we remodel", but i don't see ANY evidence they are actually remodeling anything. The wallpaper is peeling off the walls, the wall has all kinds of water damage around the tub. It needs a remodel badly, but I don't think it's actually happening. I think the signs are to make you think it's happening. The website advertises room service, the menu online says breakfast 6-10, but there is no room service. The restaurant is closed at 8:40 am as I write this. No room service, and no coffee and no breakfast? Finally, our room was not even looked at or cleaned before we came. There were dried dead bugs in all the corners, and lots of little earwigs running around that we killed. No roaches or bedbugs that I could tell, but definitely lots of outside bugs coming inside and no one doing anything about it. The shower has decent water pressure but when you use it it makes a high pitched noise. The pipes sing the whole time. It's terrible and all needs to be replaced. The furniture is totally outdated the table legs literally look like a small animal chewed them. Now, I have 2 dogs, so I am sure they put me in a "pet friendly" room. But if the room is already destroyed, what am I paying a pet fee for? I have nice well behaved dogs in a room that is already wrecked and you want to charge extra for this room??? Overall, avoid avoid avoid. Unless you just need a bed and a shower and are out the door immediately.

My When I initially booked this hotel reservation, the…read moreproperty appeared very different online than it did in person. online it showed a completely redone lobby and hotel accommodations with no documentation of the Hotel being under construction. Upon arrival, I discovered that the entire exterior and interior of the hotel was under incomplete construction, which was never properly disclosed. The lobby, dining area, and hallways were dusty, and construction noise began every morning at 7:00 AM. Once I got to my room, I quickly realized the air conditioning was not working. I called the front desk requesting that someone come up to address the issue. Shortly afterward, there was a knock at the door, and a small fan had simply been left on the floor outside my room. There was no explanation and no apology from the staff. When I attempted to address the issue further, I was met with arguments and excuses from management instead of customer service and professionalism. I specifically booked an ADA-accessible room because I am in a wheelchair. However, upon entering the room, I discovered that it did not have a walk-in shower. This was extremely disappointing and unacceptable. Due to the situation, I had to spend the final two days in a standard room, and because of my spinal cord injury, I was unable to take a shower during that time. To make matters worse, all of the handicap parking spaces were completely blocked by construction bins and materials, creating additional accessibility issues throughout the stay. This hotel should not be operating under these conditions during major construction, especially while failing to properly accommodate guests with disabilities. The level of customer service from hotel management was unacceptable. At no point did I receive a sincere apology for the issues I experienced. Instead of putting the customer first, management chose to argue and justify the situation. Overall, this was a very disappointing experience and absolutely not worth the amount of money that my mother, brother, and I spent on our separate reservations during the two days we stayed there. I have never experienced customer service like this at any hotel before

Recently stayed here for work. It's conveniently right off the freeway and close to many…read morerestaurants, eateries, stores, gas stations, etc. The room I stayed in was very spacious and had a kitchenette sink, long counter space a fridge and a Keurig. There were also cupboards that were empty. I'm pretty sure that's where the dishes would be if they did have any. They were in the middle of renovating the hotel so there was a pair of ear plugs on my night stand compliments of the hotel. I don't believe they replaced my towels and weirdly, I came back one night and noticed everything was left in its place except for the towel for the floor. For some reason they folded it up and placed it on the sink? As for safety, I felt pretty safe here at night. I came back at 9:30 pm one night and didn't notice any weird activity in the parking lot and I needed my hotel key to get in the side door. Other people that were staying here the same time as I was were also here for work (there were numerous work trucks in the parking lot from the same company, not mine). Would I stay here again? Probably not until the renovations are done. Other hotels usually offer a free continental breakfast and that would've been nice to have here. Hopefully once the renovations are done they may have one (I heard there's a restaurant here). Overall, I slept great, felt safe and it's conveniently located by everything you would need, but I'd like for breakfast to be included and also a little nicer furniture (the mirror in my bathroom had carvings in it).

Checked in during hotel constructions/renovations. No pots & pan to use and tub was clogged.read more

This is a no nonsense property. The rooms are simple with no added extras. The lobby is clean and…read morethe location is convenient. The bed was comfortable and the cottons do a good job of blocking out the light. The beds are comfortable and they offer a hot breakfast in the morning with a make your own waffle bar, breads and toasters, two hot entrées, cereal with milk and a coffee/tea station. We were unfortunate enough to arrive at the breakfast area at 10 AM on a Saturday to find that breakfast was over and it was a race between us of the staff to fill our plates as they were taking everything away. They begrudgingly gave us bread and butter and a few other items but make sure you fet there on time. We hadn't been able to call down to the lobby to confirm the breakfast times because the phone in our room was just a prop with no cord and no connection. we tried calling the front desk, but there was no answer. That being said, the rest of the staff were very friendly. I would be grumpy if someone came to eat while I was trying to clean up, too. All in all, this property is to be expected for a middle of the road hotel where you don't stay long and get your points on for staying there.

It was a comfy place to stay after a long roadtrip. While you can see the wear and tear of time,…read moreoverall, the room and bed were clean. I also appreciated the microfridge in the cabinet.

I don't usually speak about hotels, but this place feels like a luxury "home". That's rare. It's…read morenot often you travel and get the comfort and luxury of a good hotel but the rest of being at home.

Warning: this hotel is listed under Santa Barbara on Priceline. It is not in Santa Barbara. It is…read morein Orcutt, a long drive away. That misleading listing is what caused me to book in the first place. When I discovered the error, I called to cancel. I asked three times whether a refund would be approved. Three times I was told yes, the manager would take care of it the next day. Don't worry, it's fine. So I trusted them. The next morning: denied. No refund. No explanation. No accountability. Because I trusted their word, I lost the window to just bite the bullet and make the hour drive to and from family. I had to book a second hotel out of pocket, stretching my budget in a way that was genuinely costly. All because a staff member couldn't simply say "I don't know" instead of giving me false assurances to get off the phone. This isn't a miscommunication. It's a lack of integrity. Do not rely on anything you're told verbally here and think twice before booking at all.

Had to come on here and leave a review because the customer service at Candlewood Suites in Santa…read moreMaria was honestly top tier. From the moment my wife, kids, and I got there, they made us feel welcomed and comfortable. The staff was genuinely kind and went out of their way to make sure we had everything we needed. They even gave us a complimentary upgrade so we could have more space for the family, which meant a lot and made the stay way more comfortable. What really stood out to me was how attentive they were. My kids can't sleep without a fan, and when I mentioned it, they didn't hesitate to help and found one for us. That level of care and willingness to help is rare these days. We originally booked for just two days, but the hospitality was so good we ended up staying an extra night just because of how well they treated us. That says everything right there. Highly recommend staying here if you want great service, a welcoming atmosphere, and people who really care about their guests.

We booked Candlewood Suites for one main reason -- location -- and it ended up being one of the…read moreeasiest, most comfortable stays we've had in a while. It's about a 20-minute drive to Pismo Beach, and being right off the freeway made getting there ridiculously simple. No confusing turns, no long detours -- just hop on and go. That alone made a huge difference for us since we were going back and forth during the trip. We booked a suite using points (Monday-Wednesday), and the layout worked really well for a family setup. There's a separate bedroom and a living room with a pull-out couch. First night, we gave the kids the couch -- then quickly realized we stay up later than they do, so we flipped it. Kids got the bedroom, and we took the living room. Real talk: the pull-out couch is great for kids... not so much for adults. The mattress is thin, and you can feel every little dip and bar underneath. It's doable, just not what I'd call restful if you're a full-grown adult. For kids though? Totally fine. Now, where this place really stands out is the service. Edson at the front desk was genuinely helpful -- not just polite, but actually useful. Gave solid food recommendations that we ended up trying (and appreciating), and made himself available if we needed anything else. That kind of staff presence makes a difference. Example: our kids can't sleep without a fan. It's a whole thing. We mentioned it, and they were able to provide a small desk fan -- you just sign it out and return it when you leave. Simple, but thoughtful. That level of accommodation isn't something every hotel bothers with. The room itself: * Clean * Spacious * Comfortable overall * Well-maintained No weird smells, no "hotel grime," no second-guessing surfaces -- which, let's be honest, matters. We liked it enough that we extended our stay an extra day and paid out of pocket instead of using points. That says a lot. We're IHG Rewards Diamond Elite members, so we stay within the brand often -- and this one held up. Bonus detail: there are multiple hotel options right in the same area (including a nearby Marriott), all within a small radius, and it's still only about a 7-minute walk to Boomers if you're planning activities. Overall, this stay checked every box: Convenience, comfort, cleanliness, and staff that actually helps. Only minor note -- if you're planning for adults to use the pull-out couch long-term, just be prepared for it to be more "functional" than comfortable. Other than that? Solid stay, smooth experience, and definitely somewhere we'd book again.

Pleasantly surprised by how nice and clean this place is…read more Recently stayed here for 1 night and it was a good experience. The rate rates were reasonable which is why we booked this place. The rooms have been remodeled so everything looks new and clean. They do have a heated pool and jacuzzi which is very nice. Pool was very clean. They also have pickleball courts that people were using all day. Staff was nice, easy no frills.

This is an acceptable place to stay. It's just the nature of the beast to pay higher than usual…read morerates due to graduation ceremonies in the area. But cleanliness is slightly better than expected and the "free" breakfast is a welcome convenience. Too bad the food truck located in front never seemed to be open and would otherwise be a bit of a distracting eyesore Simply "middle of the road"

Lovely hotel (1917) that has obviously been upgraded a few times yet still maintains its historic…read morefeel. It's lots of wood and decorative architectural elements that add real charm. Plenty of parking, not only along the hotel but there is a multi level garage as well. Bathroom is good sized, with an exterior additional sink (and the mini fridge) in that alcove. Standard closet with iron and board. No microwave tho, which we could have used. Bed (king) comfortable, with a lovely view out the bay windows. A pair of comfortable chairs with a table between. Room fairly spacious. Everything clean and in order. Pool and jacuzzi behind hotel on the ground floor. Pool looked fine, but hot tub tepid and the jets didn't work. Quite disappointing. I only took one picture (my mistake). The write up indicates there is a "pillow menu" but the front desk staff had no idea what it was. (Someone should update their info!) When we're up in Central California we would definitely stay here again.

Stayed here one night. The room was spacious and clean. Also enjoyed a cocktail at the bar in the…read morehotel. The bartender was friendly and made a great cocktail. The only negative was the slight smell of sewage when you entered the lobby of the hotel. However you could not smell it anywhere else in the hotel.